Ram 1500 Complaints

1,938 consumer complaints on file.

#11611604August 29, 2024
UNKNOWN OR OTHER
I was pulling forward from a stop sign entering the intersection when my truck abruptly stopped and threw me into the steering wheel. An alarm was dinging and lit warnings were flashing. One alert said to release the emergency brake, so I released the emergency and pressed on the accelerator and nothing happened. The engine was shut off and in park. I was in a panic and didn't take time to see what all the warnings were. I started the truck and drove a mile home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611256August 27, 2024
FUEL/PROPULSION SYSTEM
I was backing up with nothing behind me and the truck abruptly went into park, applied the parking brake, and shut down the engine. Later, on the drive to work, the battery light came on and I had received a "reduced battery capacity" message on the display. The truck has the hybrid system with less than 9k miles. Emailing the dealership, they did not claim anything is wrong. Two weeks earlier no sound came out of the speakers and that resolved itself. So, I suspected something with software and disconnected the 12 V battery for 5 minutes and the fault went away. It is troubling that the vehicle shifts into park. It seems related to Investigation:PE24018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611205August 27, 2024
VISIBILITY/WIPER
This has happened twice. The first Time Ram replaced the part no charge Warranty. The drivers side Sun visor breaks where it is hooked on to the interior roof. It falls down only hanging by the wires for the light in the visor. Yesterday it did it while driving on Highway. I allmost crashed. The part is on back order and Ram doesnt know when they will get them. Without it you are blinded by the Sun. Dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611204August 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
TRUCK WILL STALL. TRUCK PARKING BRAKES INGAGE. THEN TRUCK BATTERY LIGHT COMES ON. HAVE TO RESTART TRUCK. TAKE OFF PARKING BRAKE. WHEN YOUUCAN GET OUT OF TRAFFIC MUST TURN OFF THEN ON TO REMOVE BATTERY LIGHT THAT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611158August 27, 2024
STEERING
The contact owns a 2021 Ram 1500. The contact stated while driving at an undisclosed speed, the power steering function failed to operate as intended. Additionally, the electronic power steering failure warning light was illuminated. The contact turned off and restarted the vehicle and the electronic power steering warning light was off. The contact stated that the electronic power steering function was reset. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact was advised that if the failure should reoccur, the rack and pinion would need to be replaced. The vehicle was not repaired. The contact stated that the failure occurred intermittently. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. The vehicle was taken to the dealer; however, the failure could not be duplicated. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610934August 26, 2024
ELECTRICAL SYSTEM
When placing truck in reverse, the backup camera displays a blue screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610448August 23, 2024
FUEL/PROPULSION SYSTEM
My truck is subject to a safety recall for the high pressure oil pump. Campaign 01A/23V-263. I took the truck in for the repair in December 2023. I was told that the parts were not available, and that the dealer would call me when the parts became available. No one contacted me, so I contacted Ram in March 2024. I was told that the parts still were not available, and that the dealer would call when the parts become available. As of today, August 23, 2024, I still have not been contacted and the repair has not been completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610310August 22, 2024
SERVICE BRAKES, POWER TRAIN, ENGINE
The contact owns a 2024 Ram 1500. The contact stated while driving approximately 5 MPH, the vehicle lost power, the parking brake activated, and the transmission independently shifted into the park. The contact was able to restart the vehicle. The instrument panel showed that the battery charge had dropped to 12-Volts. The failure had occurred twice. The tow truck company was contacted and was able to recharge the battery and the contact to drove the vehicle to the residence. The contact stated that approximately 3 weeks later the failure recurred a second time at 1,800 miles. The vehicle was towed to the dealer however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610149August 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Shortly after beginning to drive, I approached a stop sign and the parking brake automatically engaged, and I could not drive. I had to shut the truck off, manually disengage the parking brake and then I was able to drive again. This has happened 4 or 5 times over the past couple of months. It's very dangerous and the dealers are telling me they can't do anything about it because they can't replicate the problem. This is extremely dangerous and is going to cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609355August 19, 2024
ENGINE
2022 Ram 1500 with etorque Hemi, 46,000 miles. On 3 occasions, since August 9, 2024, the engine stalled upon the engine starting during stop start mode. All 3 occasions occurred at a stop sign. 2 stalls occurred in front of oncoming vehicles. No accident happened. 1 instance the vehicle the emergency brake was activated, the low battery voltage light came on, voltage showed 11.4 volts, and the voltage did not increase while driving .75 mile. Battery was charged over night. Latest occurrence, after restart the voltage would stay at 13.0 volts while driving over 20 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608261August 13, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
I was in downtown Atlanta traffic, moving around 10 miles per hour. The truck suddenly shut off and applied the parking brake. Once restarted the battery light was displayed on the dash. This has happened approximately 10-12 times in the last year. I was lucky this one did not result in an accident. Please help in getting Ram to realize there is a problem. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607784August 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On July 20, 2024, I was stopping at a red light at a slow speed when the electronic parking brake engaged on its own. I couldn’t turn it off and the truck would not move forward when the light turned green. I had to turn the vehicle on and off several times to disengage the brake. We then turned off the brake assist off in the user settings/computer. This could have caused a rear end collision but thankfully the cars behind us were also traveling at a slow speed and saw we had our hazard lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607604August 9, 2024
UNKNOWN OR OTHER
Vehicle Owner's Manual not available in vehicle without internet connection. This is an attempt to prevent an accident causing injury or vehicle damage when I am operating my truck. A specific example is to review the instructions to engage the low range 4x4 function without damaging the truck or myself. Beginning with the 2025 model, RAM changed it's policy of providing one paper copy of the RAM 1500 Owner's Manual to the original owner upon request. As of today, a paper copy of the 2025 RAM 1500 Owner's Manual from RAM is unattainable. It is only available in an electronic format, and to people with computers and or smartphones with active internet access. RAM does not provide access to an Owner's Manual for their 2025 RAM 1500 to anyone who doesn't have a computer or smartphone. To access the Owner's Manual in my truck, I must download the RAM app on my Smartphone and maintain a good internet connection -- the RAM app will not open without a good internet connection. The other problem with this is that I am now required by RAM to always own a smart phone and purchase an internet service to view my Owner's Manual. I have owned the truck for less than three months with less that 1,000 miles, I have been unable to access my truck's operating instructions from the Owner's Manual at least three times. I have been in contact with RAM at least 4 times requesting a paper copy of the Owner's Manual, and been told they will not provide one. The solution to this problem is to return to their original policy of providing a paper copy upon request, OR add a PDF reading capability in the truck's onboard computer and load the manual into the onboard computer. Any assistance will be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606264August 3, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
1st Issue: With <5K miles on odometer, engine would not shift out of 1st gear. Check engine light came on. I drove ~5 miles to a safe place and parked. After a few minutes I cranked up and the check engine light was off. Transmission shifted fine. I reported to the service manager at Abernathy Dodge in Lincolnton NC during first scheduled oil change. He shrugged and said "who knows". 2nd Issue: With <10K miles, vehicle would stop suddenly and would not move. I had to pull the park brake lever to release it. Assumed it was a safety system that I was not familiar with. Later, it would lock down and stall and I took the same steeps to release. 3rd Issue: With <39K miles (3k outside of warranty and paid for) the check engine and battery light come on. I took it to Marburger RAM in Shelby NC because it is closer than the dealer where I purchased. They stated it needed a battery module that had to be ordered. I drove it almost home before the engine stalled. Had it towed back to Marburger on 7/13/24. I have called frequently and stopped in on 3 occasions since 7/13/24. Each time they are waiting on some type of battery module. No attempts to reach out and keep me updated. I really like the RAM 1500 truck but, I am sick of electronic gremlins and failure of dealer to address or communicate. I have been extremely fortunate to have avoided a highway accident caused by electronic features beyond the drivers immediate control. Any assistance and manufacturer accountability you can provide is greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606183August 2, 2024
ENGINE
Engine shut off while traveling on road way
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606078August 2, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Problems started about a year after I built/purchased the vehicle. I started to experience stalling and hesitation when accelerating. At slower speeds, the truck shuts off, occasionally and the brakes lock up. This almost caused a major incident twice, due to vehicles following me and the abrupt stops in traffic. This could have caused a major accident and loss of life/lives. This has been going on for several months. They can't seem to duplicate the problem, even though, on 3 occasions, they did software updates and once, replaced the fuel pump. The vehicle is still under warranty but approaching the end of warranty period in about a year. I have taken the vehicle to Dodge on 8 occasions and they say it can't be duplicated. I filed an arbitration hearing for them to repurchase or replace, but was denied. I recently read in a news article that there is a preliminary investigation for the exact same thing that is happening to my vehicle, which involves over 150,000 vehicles in the 2022 Ram and Jeep Wagoneers by the NHTSA. The vehicle is very dangerous to drive and I fear that a major accident is imminent. Customer care says that because they can't find anything wrong with the vehicle, they closed the case. I have everything documented, the arbitration case denial, the customer care representative, closing the case because she stated that I was refusing to work with them, which is not true. She informed me that they were even going to tow the vehicle to the Dealership where it was purchased, but the dealership refused to look at or work on the vehicle. She expected me to drive 100 miles to another dealership and I refused to do that, based on the drivability of the vehicle. The dealership where purchased, is 15-20 miles from my residence. Another dealership, that has been trying to duplicate the problem is 5 miles from my residence. There is a very, very dangerous problem with this vehicle. At the moment I have roughly 17,000 miles; practically new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606052August 2, 2024
POWER TRAIN
Came to a stop sign, waited for traffic to clear to turn left as I floored it started moving and then all of a sudden loss acceleration and notice rpm ramped up to 7k. As in was just coasting I notice only my rpm would go up but the truck wouldn’t move. Lucky I coasted to the side of road and shifted to park. Turned off car and then restarted. Drive home the remaining 30 miles which it seemed to work fine. Kinda scary thinking u can lose power trying to merge into traffic but lucky there was no one coming behind me only 7k miles on my 1500 but now I gotta be careful when pulling out into traffic and really sucks cause the reason I bought the truck with the hemi was for me to be able to accelerate fast ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605632July 31, 2024
FUEL/PROPULSION SYSTEM
Vehicle ran out of fuel while still showing that it had fuel in it. Fuel gauge did show low, but it still showed that it had 23 miles left until empty. Ran out of gas and shut off going 75MPH on 5 lane highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605616July 31, 2024
ELECTRICAL SYSTEM, ENGINE
RE: Open NHTSA investigation to Ram & Jeep… Today, [XXX] at about 10am: While driving at low speed: My 2022 RAM 1500 shut off, put itself in park and activated emergency brake — this is the 2nd time in less than one month this has happened. I took truck to dealer (Central Florida Chrysler Dodge Jeep Ram) for service on 7/8/24 to address the first time this happened on [XXX]. There is an open nhtsa investigation into Ram/Jeep for 2022 vehicles shutting off… i need direction yo help address this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605605July 31, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The truck has been having difficulty shifting the transmission at times, major delay in throttle when applying the gas pedal at a stop sign or at a stop light. This can be a major accident waiting to happen because that delay may and can cause an accident, injury, and/or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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