Nissan Murano Complaints

5,967 consumer complaints on file.

#11062284January 11, 2018
SERVICE BRAKES
BRAKE PEDAL GOES ALL THE WAY DOWN AND VEHICLE DOES NOT STOP. I NOTICE ONLINE THAT A LOT OF CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THIS YEAR AND VEHICLE MODEL. I HAVE READ HOW THEY HAD TO SPEND A LOT OF MONEY ON PARTS AND LABOR BECAUSE THE MECHANICS COULDN'T FIGURE OUT THE PROBLEM, SO THEY STARTED DURING POWER OF ELIMINATION. I HAD MY MECHANIC TRY TO FIND OUT WHAT WAS WRONG AND HE TRIED REPLACING MASTER CYLINDER WHICH COST ME SEVERAL HUNDREDS OF DOLLARS AND THE PROBLEM REMAINED. I THEN TOOK IT TO NISSAN DEALERSHIP AND THEY SAID IT WAS THE ABS HYDRAULIC CONTROL UNIT WHICH WOULD COST ME $3000 DOLLARS PARTS AND LABOR, THE PART A LONE COST $1900 DOLLARS. DURING MY INVESTIGATION MANY MANY PEOPLE ARE HAVING THE SAME PROBLEM AND IT IS SAID THAT A RECALL MAY BE BEING LOOKED AT. CONSUMERS ARE GETTING IN TO CAR ACCIDENTS BECAUSE OF THIS FAULTY BRAKE SYSTEM AND IT SEEMS THAT NO ONE WILL ADDRESS UNTIL SOMEONE DIES. THERE ARE NO WARNING LIGHTS ON THE ABS SYSTEM NOR DOES THE DEALERSHIP KNOWS WHY THIS IS HAPPENING.TO CHARGE THIS MUCH FOR A PART IS TOTALLY RIDICULOUS!!! FEEL FREE TO CALL ME AT ANYTIME FOR MORE DETAILS ON THIS ISSUE [XXX] DENVER COLORADO CONSUMER. I MAY TAKE FURTHER ACTIONS IF THIS ISSUE IS NOT ADDRESS, AT THE END OF THE DAY IT SHOULD BE SAFETY FIRST!!! NOT MAKING QUOTAS AND PAYING INVESTORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061580January 10, 2018
SERVICE BRAKES
SUDDEN LOSS OF BRAKES. MASTER CYLINDER FAILED AND ABS ACTUATOR MODULE FAILED INTERNALLY. VEHICLE WAS IN MOTION AT 45 MPH ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061637January 10, 2018
SERVICE BRAKES
RECENTLY HAD TO REPLACE THE ANTI-LOCK BRAKE (ABS) ACTUATOR PUMP ON MY 2009 NISSAN MURANO. THE VEHICLE STARTED UP FINE WITH NO PROBLEMS AND WAS ABLE TO MAKE IT TO THE HIGHWAY WITH NO ISSUE AT ALL. IT WAS LATE AT NIGHT SO THERE WAS NO TRAFFIC AT ALL AND WE WERE TRAVELING FOR ABOUT 30 MINUTES ON CRUISE CONTROL (NO NEED TO BRAKE) UNTIL WE NEEDED TO EXIT. WHEN WE WERE TRYING TO EXIT THE HIGHWAY I NOTICED THERE WAS NOW A VERY LOW PEDAL, I HAD TO PUT THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE VEHICLE TO STOP. THERE WAS NO WARNING LIGHTS OR NOTIFICATION OF A FAILURE. WE WENT TO THE DEALERSHIP AND FOUND OUT THAT THE ABS ACTUATOR PUMP NEEDED TO BE REPLACED. WE WERE TOLD THAT THEY RECENTLY HAVE BEEN REPLACING SEVERAL OF THESE ACTUATOR PUMPS ON THE MURANOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061537January 9, 2018
AIR BAGS, VEHICLE SPEED CONTROL
1) AIRBAG LIGHT ALARM FOR PASSENGER SEAT GOES ON SUDDENTLY AFTER 80,000 MILES. AFTER DEALER INSPECTION, SEEMS TO BE RELATED TO THE OCCUPANT CLASSIFICATION SYSTEM (OCS) VARISTOR LOCATED IN THE FRONT PASSENGER SEAT CUSHION, AS MENTIONED IN YOUR NTB08-095 NOVEMBER 4, 2008 RECALL CAMPAIGN. FOUND IT STRANGE MY VEHICULE VIN IS NOT ASSOCIATED TO THIS COMPLAINT, BUT I HAVE THE PROBLEM. 2) ALTERNATOR SUDDENTLY DIED AFTER 80,000 MILES WITHOUT WARNING, WHILE DRIVING ON THE HIGHWAY. HAD TIME TO PULL ON THE SIDE, BUT SITUATION COULD HAVE BEEN DRAMATIC. SUDDENTLY VEHICULE REDUCED SPEED AND WENT FROM 60MPH TO 10MPH, THEN NO MORE BATTERY, SO COULD NOT LIGHT THE WARNING LIGHTS. VERY DANGEROUS SITUATION. PROBLEM HAVE BEEN REPORTED FOR MANY MURANO DIFFERENT YEARS, RECALLS WERE DONE FOR 2005 OR 2008 MURANO BUT NONE FOR 2009. A $1300 BILL AT THE NISSAN DEALERSHIP. 3) PS: GOT AIRBAG LIGHT ALARM FOR PASSENGER SEAT RIGHT AFTER ALTERNATOR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061510January 9, 2018
SEATS
BEGINNING ABOUT 1 MONTH AGO I NOTICED SOME UNUSUAL NOISE AND MOVEMENT OF THE DRIVER'S SEAT WHILE DRIVING. THE PROBLEM WORSENED QUICKLY, MAKING A CRUNCHING METAL NOISE AND BECOMING INCREASINGLY UNSTABLE DURING DRIVING WITH THE LEFT REAR OF THE SEAT MOVING UP AND DOWN. IT NOW MOVES WITH ONLY SLIGHT MANUAL PRESSURE APPLIED TO THE LEFT SIDE OF THE SEAT. UPON INVESTIGATING THE STRUCTURE UNDER THE SEAT, I FOUND A SUPPORT BRACKET WELD HAS COMPLETELY SEPARATED. THE DRASTIC MOVEMENT OF THE SEAT SEEMS DANGEROUS, SLIGHTLY CHANGING THE DRIVERS POSITION BEHIND THE WHEEL, POSSIBLY ALTERING CONTROL OF THE VEHICLE, THE POSITION BEHIND THE AIRBAG, AND CERTAINLY AFFECTING RESTRAINT IN THE EVENT OF A CRASH. ONLINE RESEARCH SHOWS MANY, MANY SIMILAR PROBLEMS WITH THIS BRACKET WELD, BUT NISSAN HAS NOT ISSUED A RECALL. THIS POOR QUALITY PART FAILED, COULD RESULT IN DAMAGE, INJURY, OR DEATH, BUT WILL REQUIRE ME TO PAY $1100 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061301January 8, 2018
ELECTRONIC STABILITY CONTROL (ESC)
BATTERY STOPPD CHARGING, VEHICHLE SPEED IS LIMITED, ENGINE STOPS RUNNING WITHOUT WARNING ALMOST CAUSING 2 ACCIDENTS ALREADY! ONCE ON THE HIGHWAY, IF THERE HADN'T BEEN A PLACE TO PULL OVER ID GOT SLAMMED FROM BEHIND CAUSING A PILE UP, ONCE TURNING INTO MCDONALDS WITH ON COMING TRAFFIC HAVING TO STOP AT ABOUT 30 MPH BECAUSE IT DIED WITHOUT WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061033January 7, 2018
SERVICE BRAKES
WHEN BRAKING THE PEDAL HAS LITTLE EFFECT UPON STOPPING. IT SLOWS THE CAR SOME AT TOP OF STROKE THEN HALF STROKE STOPS BETTER THEN SINKS TO FLOOR. WHEN STOPPING ON A ROUGH ROAD THE ABS DOES NOT WORK PROPER AND THE PEDAL WILL SINK TO FLOOR AND TIRES WILL LOCK AND NOT RELEASE CAUSING A SKID. WHEN YOU ARE STOPPED CAN BUILD PRESSURE IN SYSTEM BUT WHEN STARTED AND THEN MOVE AND COME TO STOP THE CAR WILL SLOW AND PEDAL WILL SLOWLY SINK TOWARDS THE FLOOR AND LOCK THE BRAKES WHEN ALMOST AT BOTTOM. THIS JUST HAPPENED ON 1-4-2018. SOMETHING SHOULD BE DONE HAVE FOUND A LOT OF THE SAME COMPLAINTS ON DIFFERENT SITES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060667January 5, 2018
EXTERIOR LIGHTING
2017 NISSON MURANO. I PICKED UP THIS CAR TO ASSIST MY SON SHUTTLING CARS, AT NIGHT, I STARTED THE CAR AND THE HALOGEN HEADLIGHTS CAME ON AUTOMATICALLY LEADING ME TO BELIEVE THE CAR HAD AUTOMATIC LIGHTS. IN FACT, ONLY THE FRONT HALOGEN LIGHTS WERE ON BUT NO RUNNING LIGHTS ON THE SIDE OR REAR. I ONLY DISCOVERED THE SITUATION AFTER DRIVING SEVERAL MILES, WITH DRIVERS BEHIND ME OCCASIONALLY FLASHING THEIR LIGHTS TO SIGNAL ME. THIS EQUIPMENT BEHAVIOR IS VERY DECEIVING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060665January 5, 2018
SEATS, UNKNOWN OR OTHER
DRIVERS SIDE SEAT IS LOOSE AND STARTED TO DIP TOWARDS THE LEFT. THE SEAT IS BROKEN. I LOOKED ONLINE AND CAN SEE THIS IS A RECURRING PROBLEM. ALSO THE PANEL WHERE YOU CAN PUSH TO LOCK AWD OR PUT ON THE SEAT WARMERS HAS SUNK INTO THE PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060714January 5, 2018
SERVICE BRAKES
PRESSED BRAKE PEDAL DRIVING THRU ICY ROADS. THE CAR SKIDDED FOR A SHORT DISTANCE AS THE BRAKE PEDAL BECAME SOFT AND WENT TO THE FLOOR. NOW THE BRAKE PEDAL IS SOFT ALL OF THE TIME. IT FEELS LIKE THE ABS IS PERMANENTLY ENGAGED. THE CAR IS STOPPING BUT THE BRAKES ARE VERY MUCH DIFFERENT THAN THEY HAVE EVER BEEN. I HAVE READ THAT THIS MAY BE AN ISSUE WITH THE ABS SYSTEM. IF SO, THIS MUST BE A DEFECT AS THE CAR SEEMS STUCK IN ABS MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058609January 4, 2018
SERVICE BRAKES
TWO TIMES MY 2009 NISSAN MURANO HAS HAD BRAKE ISSUES AFTER THE ABS WAS ENGAGED. THE FIRST TIME I WAS TRYING TO STOP AT A CORNER. THERE WAS A LITTLE BIT OF SNOW ON THE GROUND. MY ABS ENGAGED AND THEN I COULDN'T STOP AT ALL. I WAS ABLE TO TAKE A RIGHT AT THE INTERSECTION AND REALIZED THAT THE ONLY WAY I COULD STOP MY VEHICLE WAS TO DEPRESS THE BRAKE PEDAL COMPLETELY TO THE FLOOR. NEVER BEFORE HAD I BEEN ABLE TO DEPRESS IT THAT FAR. I PULLED THE CAR OVER AND SHUT IT OFF. AFTER DEPRESSING THE BRAKE PEDAL 3 TIMES IT FELT LIKE NORMAL. I BROUGHT THE CAR TO OUR MECHANIC AND HE SAID THERE WAS NOTHING STRUCTURALLY WRONG WITH OUR BRAKES. 2 WEEKS LATER MY HUSBAND WAS TRYING TO STOP AT A CORNER WHEN IT WAS THE SNOWING AND THE SAME THING HAPPENED AGAIN. HE PULLED IT OVER, SHUT DOWN THE CAR, PUMPED THE PEDAL AND IT CAME BACK TO NORMAL. WHEN I GOT HOME I GOOGLED THIS PROBLEM AND SAW ALL OF THESE PEOPLE WITH THE SAME ISSUE. I CAN'T BELIEVE THAT NEITHER NISSAN OR THE GOVERNMENT HAS DONE ANYTHING YET. ARE THEY WAITING FOR A FATALITY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058181January 3, 2018
AIR BAGS
TAKATA RECALL- ONE MORNING GOT INTO MY CAR AND WHEN I STARTED THE ENGINE I NOTICE THAT THE AIRBAG RED LIGHT STARTED FLASHING ON THE PANEL AND SINCE THEN IT KEEPS ME WORRY THAT THIS AIRBAG MAY COME OUT BY ACCIDENT WHILE I AM DRIVING. I AM VERY NERVOUS TO DRIVE MY CAR DUE TO THIS WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058211January 3, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
2007 NISSAN MURANO 1) VEHICLE BEGAN TO DRIVE IN A SIDEWAYS MOTION,ON MAIN CITY STREET: TURNED OUT THAT MAJORITY OF FRAME RUSTED OUT. 2) DRIVER AND PASSENGER WINDOWS GO DOWN WHILE VEHICLE ENGINE IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058371January 3, 2018
SERVICE BRAKES
I WAS DRIVING AT 25 MPH AND WENT TO STOP AT LIGHT AND THE BRAKE PEDAL BECAME SPONGY AND WENT TO THE FLOOR. I WAS ABLE TO PUMP IT BACK UP BUT IT HAPPENED AGAIN 3 TIMES THAT TRIP. I WAS NOT ABLE TO REPLICATE IT. BUT AM TERRIFIED I WILL HAVE AN ACCIDENT. THAT WOULD BE AWFUL ESPECIALLY IF SOMEONE ELSE WAS INVOLVED/INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058027January 2, 2018
POWER TRAIN
I BOUGHT THIS CAR USED A COUPLE YEARS AGO. LAST MONTH WHILE DRIVING DOWN THE ROAD THE CAR STARTED JERKING AND I COULDN'T GO OVER 20 MILES AN HOUR. I TOOK IT TO A REPAIR SHOP AND THEY SAID THE TRANSMISSIONS WAS A CVT TRANSMISSION AND COULD NOT BE REPAIRED OR REBUILT AND HAD TO BE REPLACED AT $4,100+. THEY SAID THIS WAS A PROBLEM WITH CVT AND NISSAN WAS AWARE OF IT AND HAD OFFERED AN EXTENDED WARRANTY TO 100K (AT A COST). THE TRANSMISSION ONLY HAD 80,000 MILES. WHEN I ASKED ABOUT THE WARRANTY ON THE NEW TRANSMISSION I WAS TOLD THE TRANS WAS ONLY GUARANTEEDED FOR 12,000 MILES OR ONE YEAR. IT'S SAD THAT A COMPANY IS AWARE OF A SITUATION LIKE THIS. IT WOULD HAVE BEEN ONE THING TO HAVE TO PAY $1,500 TO HAVE IT REBUILT BUT TO HAVE TO PAY $4,100+ AND IT'S ONLY GOOD FOR A YEAR IS ANOTHER THING. NOW I'M IN A BIND. DO I (1) HANG ON TO IT AND RISK HAVING TO PAY FOR ANOTHER TRANSMISSION IN A YEAR OR TWO, (2) SELL IT AND HAVE SOMEONE ELSE FALL INTO THE SAME SITUATION OR (3) TRADE IT IN AND LOSE BIG TIME DUE TO THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057720December 31, 2017
SERVICE BRAKES
BRAKES WENT TO FLOOR. AS I CAME TO A STOP LIGHT ALMOST HIT CAR IN FRONT OF ME. ORIGINALLY DIAGNOSED AS A BAD MASTER CYLINDER. NO WARNING LIGHTS AT ALL. CHANGED MASTER CYLINDER AND PROBLEM WAS NOT FIXED. DEALERSHIP DIAGNOSED IT AS A BAD ABS ACTUATOR. WAS TOLD THEY WOULD GLADLY FIX IT FOR 2200.00. LOOKS LIKE I AM NOT THE ONLY ONE WHO IS HAVING THE SAME PROBLEM. HAVE BEEN TOLD BT LOCAL MECHANICS THEY SEE THIS PROBLEM ALL OF THE TIME AND NISSAN HAS DONE NOTHING ABOUT IT. RECALL NEEDS TO BE DONE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057455December 29, 2017
SERVICE BRAKES
UNPREDICTABLE BEHAVIOR WHEN APPLYING BRAKES. PEDAL VERY SOFT. BRAKES DONE WORK PROPERLY REGARDLESS OF WHETHER VEHICLE IS MOVING OR NOT. I'M CONCERNED THAT THIS MAY LEAD TO AN ACCIDENT. PADS ARE NEW. SYSTEM HAS NO LEAKS OR AIR BUBBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057489December 29, 2017
STEERING
PURCHASED 2013 MURANO PLATINUM IN APRIL 2014 WITH 25K MILES ON IT. WITHIN A FEW MONTHS, I HAD IT TO THE DEALER WITH A STEERING RACK PROBLEM BECAUSE THE POWER STEERING HAD FAILED. AFTER FIXED, I DIDN'T HAVE ANOTHER ISSUE WITH STEERING UNTIL SEP 2017 IN WHICH I COULDN'T TURN THE STEERING WHEEL AT ALL. IT HAD LOCKED UP WHILE I WAS TRAVELING FROM WORK TO HOME ON A SUNDAY MORNING. CAR WENT INTO DEALER FOR NEARLY 2 WEEKS AT LAKE MANAWA NISSAN WITH THEM TRYING TO INSTALL OEM PARTS THAT WERE FAILING. I HAVE A EXTENDED WARRANTY (HALO) AND SPENT $150 DEDUCTIBLE TO GET IT BACK. YESTERDAY, 12/28/17, WITH THE CAR HAVING 65K MILES, I WAS GOING 50-55MPH AROUND A 40-45 DEGREE TURN ON THE INTERSTATE, I LOST THE STEERING AGAIN. I'M A STRONG 50-YEAR OLD WOMAN. IT WAS EXTREMELY DIFFICULT TO GET THE STEERING WHEEL TO MOVE AT ALL. HAD GOT THE CAR MOSTLY OFF THE ROAD IN LEFT LANE, WITH MANY SEMI TRUCKS BEHIND ME, I'M LUCKY TO BE ALIVE. MADE IT TO THE RIGHT LANE AND THEN THE STEERING WAS GOOD FOR ABOUT TEN MINUTES THEN STARTED ACTING UP AGAIN. DROVE TO DEALER AND LEFT IT FOR THE NIGHT. I PICKED IT UP A FEW HOURS AGO. SINCE IT'S SNOWING HERE, I LET MY DAUGHTER USE IT AND SHE'S ALREADY CALLED ME STATING THE POWER STEERING IS STILL NOT RIGHT. I'LL BE RETURNING TO THE DEALER TOMORROW MORNING 12/30/17. I'M A REPEAT CUSTOMER OF THE DATSUN / NISSAN BRAND SINCE 1982 AND I DON'T BELIEVE MY LOYALTY IS BEING REWARDED. I BELIEVE THIS PROBLEM WILL INEVITABLY LEAD TO A CRASH WITH INJURIES, IF NOT A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057210December 28, 2017
SERVICE BRAKES, POWER TRAIN
I HAVE LESS THAN 57,000 MILES ON MY 2009 MURANO. AT 46,000 MILES, I HAD TO HAVE MY FAILED TRANSMISSION REPLACED AND I'M HAVING ISSUES AGAIN WITH IT SLIPPING INTO LOW GEAR. THE DEALERSHIP COULDN'T REPRODUCE THE ISSUE, SO NOTHING HAS BEEN DONE TO ADDRESS IT. I HAD TO TAKE MY MURANO IN FOR SERVICE AGAIN BECAUSE I ALMOST GOT INTO AN ACCIDENT WHEN MY BRAKES DIDN'T WORK AT 30 MPH AND I HAD TO QUICKLY CHANGE LANES TO AVOID AN ACCIDENT. THERE WASN'T ANY BRAKE PRESSURE AND I HAD TO PUSH THE BRAKE PEDDLE TO THE FLOOR BEFORE IT STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056555December 26, 2017
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE PROBLEM. OIL KEPT LEAKING ON OTHER PART AND MAKE THEM GO BAD. CAR WAS TAKEN TO DIFFERENT LOCATION, ALL SAID THE SAME THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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