Nissan Murano Complaints

5,967 consumer complaints on file.

#11064938January 25, 2018
STRUCTURE:BODY, SUSPENSION
I CONTACTED NISSAN ON 12/20/17 AFTER I DROVE MY 2004 NISSAN MURANO (PURCHASED 8/18) AND I HEARD A LOUD CLUNK AS MY SON AND I WERE ON A COLLEGE TOUR. I DROVE THE CAR TO MY MECHANIC AND WHEN I SHOWED HIM THE PROBLEM, HE WONDERED HOW I WAS ABLE TO DRIVE THE CAR WHEN THE BACK WHEELS WERE "TOED" INWARD. HE PUT IT ON THE LIFT AND TOLD ME THAT THE SUB FRAME WAS DISINTEGRATED. THE CAR ONLY HAS 124,000 MILES ON IT. I CONTACTED NISSAN AND THEY HAD ME TAKE THE CAR TO A NISSAN DEALERSHIP TO HAVE THEM DIAGNOSE IT. IT WAS AS MY MECHANIC HAD SAID, THE REAR SUB FRAME WAS COMPLETELY DISINTEGRATED BY RUST, UN-DRIVABLE. THE FRONT SUB FRAME IS TOTALLY FINE, NO RUST. I HAVE DONE SOME RESEARCH ON MY OWN AND FROM ONE WEBSITE I HAVE FOUND APPROXIMATELY 10 OTHERS THAT HAVE HAD THE SAME THING HAPPEN TO THEIR CARS; SOME THE SAME YEAR AND SAME MILEAGE. I DO NOT THINK THIS IS A STRANGE COINCIDENCE. I FEEL THAT THERE IS SOMETHING WRONG BEYOND "NORMAL WEAR AND TEAR". NISSAN REFUSES TO ADMIT THAT THERE IS A BIGGER PROBLEM AND THE EXTREMELY HAZARDOUS SITUATION THAT IS HAPPENING. IF THE SUB FRAME WOULD HAVE COLLAPSED WHILE I WAS DRIVING ON THE INTERSTATE MY SON, MYSELF AND GOD ONLY KNOWS WHO ELSE ON THE ROAD THAT WOULD HAVE BEEN INJURED BY CAR PARTS FLYING ALL OVER THE ROAD. I DO NOT HAVE PICTURES OF THE CAR BUT THE MECHANIC KNOWS AND IT HAS TAKEN HIM A MONTH TO FIX MY CAR (STILL DON'T HAVE IT BACK) AND A 3500.00 PRICE TAG ON THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064606January 24, 2018
SERVICE BRAKES
ON JANUARY 7, 2018 I WAS APPROACHING A STOP SIGN AND THE STREET WAS A BIT ICY SO WHEN I APPLIED THE BRAKES THE ABS KICKED IN AND THE VEHICLE STOPPED WITH NO PROBLEM. HOWEVER, WHEN I APPLIED THE BRAKES AGAIN A COUPLE OF BLOCKS DOWN THE ROAD THE BRAKE PEDAL WENT CLEAR TO THE FLOOR AND THE VEHICLE SLOWLY STOPPED. THIS PROBLEM CONTINUED THE REST OF THE DRIVE HOME, WITH THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR. PUMPING THE BRAKES SEEMED TO HELP SOME AND THERE WAS RESISTANCE FROM THE PEDAL, BUT WHEN COMING TO A COMPLETE STOP THE PEDAL AGAIN WENT ALL THE WAY TO THE FLOOR. THIS CONTINUED FOR A COUPLE DAYS. AFTER SOME RESEARCH ONLINE I DISCOVERED THIS WAS A COMMON COMPLAINT FOR 2009 NISSAN MURANOS. I FOUND SEVERAL ONLINE FORUMS THAT DESCRIBED THE SAME PROBLEM, THE SOFT SPONGY BRAKE PEDAL, EITHER AFTER AN ABS STOP OR USING THE BRAKES FOR A BUMP OR POTHOLE. AND IT SEEMED LIKE THE MOST COMMON SOLUTION TO THIS PROBLEM WAS TO REPLACE THE ABS ACTUATOR AT A COST OF APPROX. $2500. NOT WHAT I WANTED TO HEAR. I TOOK MY NISSAN TO A REPAIR SHOP AND THEY VERIFIED THAT THIS INDEED WAS THE PROBLEM SO WITHOUT MUCH OTHER CHOICE WE HAD THE ACTUATOR REPLACED FOR $2450 - INVOICE ATTACHED. FROM WHAT I COULD TELL, THIS ISSUE HAS BEEN A PROBLEM AND HAS BEEN REPORTED BY A NUMBER OF DRIVERS TO THE NHTSA BEGINNING IN 2012. THERE IS AN INVESTIGATION ONGOING (STARTED IN 2014) BUT SO FAR NO RECALL. THIS IS A DANGEROUS ISSUE AND NEEDS TO BE ADDRESSED ASAP BEFORE SOMEONE'S BRAKES FAIL COMPLETELY AND THEY ARE INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064357January 23, 2018
UNKNOWN OR OTHER
WHILE SITTING IN TRAFFIC, GOING LESS THAN 10 MILES PER HOUR, ON US ROUTE 60 IN MESA, AZ, THE SUNROOF SPONTANEOUSLY SHATTERED. THE WEATHER WAS CLEAR, SUNNY AND COLD (HIGH 30'S FAHRENHEIT) AND I WAS NOT UNDER AN OVERPASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064464January 23, 2018
UNKNOWN OR OTHER
BRAKE PEDAL LOST PRESSURE AND PEDAL WENT TO THE FLOOR CAUSING A VERY LONG STOPPING DISTANCE. INTERMITTENT PROBLEM. APPEARS TO HAPPEN WHEN I SKID SLIGHTLY WHILE STOPPING LIKE ON SAND ON THE ROAD AND IT CAUSES THE ABS TO KICK IN BUT IT WILL NOT DISENGAGE. TOO TO MECHANIC TO HAVE IT CHECKED, TURNED IT OFF AND LATER WHEN THEY WENT TO CHECK IT THE PEDAL HAD RETURNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064185January 22, 2018
SERVICE BRAKES
THE BRAKE PEDAL ALL OF A SUDDEN TRAVELS ALL THE WAY TO THE FLOORBOARD. THIS EXCESSIVE TRAVEL HAPPENED WHILE DRIVING ON A BUSY STREET. THE BRAKES DID FINALLY SLOWED MY VEHICLE BUT VERY CLOSE TO CAUSING AN ACCIDENT. TOOK THE VEHICLE IN FOR ESTIMATE AND REPAIR. ESTIMATE THE NEXT DAY WAS REPLACE ABS CONTROL MODULE, FLUSHING FLUID, ETC. OF $3400. THE 2009 MURANO IS ONLY 84,000 MILES AND SHOULD NOT HAVE A PROBLEM WITH THE AUTOMATIC BRACING SYSTEM. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT. I UNDERSTAND THIS IS AN ONGOING PROBLEM!!! WHY HASN'T THERE BEEN A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063954January 21, 2018
SERVICE BRAKES
MY WIFE AND DAUGHTER HAVE HAD ISSUES WITH THE BRAKES GOING ALL THE WAY DOWN AND NOT STOPPING THE VEHICLE ON MORE THAN ONE OCCASION. I HAVE CONTACTED NISSAN WITH THIS ISSUE AND THEY SAID THEY WOULD HAVE TO REPLICATE THE PROBLEM TO RESOLVE IT. THE HARD PART IS THIS IS TOTALLY RANDOM. DRIVING THIS CAR IS LIKE PLAYING RUSSIAN ROULETTE. BOTH TIMES MY WIFE AND DAUGHTER WERE DRIVING, APPLIED THE BRAKES TO STOP AT A STOP SIGN AND THE PEDDLE WENT ALL THE WAY TO THE FLOOR. LUCKILY NO ONE WAS AROUND. BOTH INCIDENTS THEY KEPT PUMPING THE BRAKES UNTIL THEY STARTED WORKING AGAIN. I BROUGHT THE POSSIBLE RECALL UP TO THE SERVICE TECH AND HE ASKED FOR THE VIN AND SAID THE VEHICLE DOES NOT HAVE ANY RECALLS AT THIS MOMENT. SO ARE WE SUPPOSE TO DRIVE THE VEHICLE AND HOPE THE BRAKES DO NOT FAIL? THIS IS A MAJOR SAFETY ISSUE AND WE ARE AT THE POINT OF TRADING IN THE VEHICLE AND NEVER BUYING A NISSAN AGAIN IF THAT'S HOW THEY TREAT THE SAFETY OF THEIR NISSAN OWNERS. BY THE LOOKS OF THESE REPORTS, MORE AND MORE DRIVERS ARE STARTING TO COMPLAIN. WHY IS IT TAKING SO LONG TO ANNOUNCE RECALL WHEN THE LACK OF DOING SO COULD POSSIBLY TAKE SOMEONE'S LIFE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063870January 20, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
THERE WAS SUPPOSED TO BE A CLIP TO HOLD THE FLOOR MATS IN PLACE ON THE DRIVER'S SIDE. NISSAN DEALER REPLACED IT FOR FREE TWO YEARS AGO. THEY SAID IT WAS A RECALL. THE CLIP CAME OFF, AND THEY TOLD ME THEY HAVE TO CHARGE ME FOR THIS RECALL ITEM THIS TIME. THE MISSING CLIP CAUSES THE DRIVER'S SIDE FLOOR MAT TO MOVE UNDER THE GAS AND BRAKE PEDAL, MAKING IT A HAZARD. THE BRAKE PEDAL CAN'T ENGAGE PROPERLY, WHICH COULD RESULT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063876January 20, 2018
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE SLOWLY DRIVING ON CITY STREETS. NO BUMPS IN THE ROAD OR OTHER VEHICLES CLOSE AROUND. TRAFFIC WAS LOW. SPEED APPROXIMATELY 25 MPH. THIS INCIDENT HAPPENED AT APPROXIMATELY 4:00 P.M. TEMPERATURE WAS ABOUT 50 DEGREES FAHRENHEIT. GLASS LOOKED BUBBLED OUT. WE HAD TO COVER THE BROKEN SUNROOF BEFORE WE COULD DRIVE HOME 40 MILES OUT OF TOWN. THERE WERE NO INJURIES BECAUSE THE SUNROOF COVER WAS CLOSED. EXPLODING GLASS SOUNDING LIKE A GUNFIRE. PHOTOS CAN BE SENT WHEN UNCOVERED BEFORE SUNROOF IS REPLACED BY A TECHNICIAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063744January 19, 2018
AIR BAGS, ENGINE, SEAT BELTS
I PURCHASED A NEW 2017.5 NISSAN MURANO OCT 14 2017 ONE WEEK LATER THE SRS LIGHT COMES LIGHT COMES ON WHILE DRIVING AND STAYS ON. AFTER THREE TRIPS BACK AND MULTIPLE PARTS REPLACED INCLUDING SENSOR FOR SEATBELT CONNECTOR THAT WAS NOT ATTACHED PROPERLY AND THE REPLACEMENT OF THE SRS SYSTEM. TODAY 97 DAYS LATER I WAS TOLD BY MY LOCAL NISSAN DEALERSHIP THAT THE VEHICLE WAS INDEED DEFECTIVE AT TIME OF PURCHASE. THE FACTORY HAD NOT CONNECTED THE HARNESS THAT CONNECTS TO THE AIRBAGS WHICH WAS CAUSING MY SRS LIGHT TO COME ON CONTINUOUSLY. I AM VERY SAD AND UPSET THAT THIS HAS HAPPENED TO ME AND I AM IN PROCESS OF FILING A CLAIM WITH THE NISSAN CORPORATION CONSUMER DEPARTMENT FOR A BUY BACK OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063209January 17, 2018
SERVICE BRAKES
SOFT BRAKE PEDAL AFTER HITTING A BUMP. NOVEMBER 2016 I WAS GOING INTO A PARKING LOT, AS I WAS COMING OFF OF THE PAVEMENT GOING ONTO THE GRAVEL MY ABS ENGAGED AND THE BRAKE PEDAL WENT TO THE FLOOR. I CALLED MY NISSAN DEALERSHIP AND THEY FELT THAT WHEN I SHUT THE CAR OFF, ALL SYSTEMS SHOULD RESET. WHEN I DID THAT, SYSTEMS DID RESET AND MY BRAKES RETURNED TO NORMAL. THIS HAS HAPPENED 3 MORE TIMES SINCE, THE LAST TIME WAS IN OCTOBER 2017 AND THE SYSTEM OR ABS AND THE SOFT BRAKE ISSUES HAS NOT RESET. TO THIS POINT, I HAVE ALWAYS HAD SOME BRAKES, THOUGH THE PEDAL GOES ALMOST TO THE FLOOR EACH TIME USED. MY WIFE, AND DAUGHTER, WHEN THEY DRIVE THE CAR, FEEL THERE ARE NO BRAKES. I GUESS I HAVE GOTTEN SOMEWHAT USED TO THEM. I AM CONVINCED THAT SOMETHING NEEDS TO BE REPAIRED, BUT I AM READING THAT IT MAY COST BETWEEN $1500, AND $2400 TO REPAIR. THE ISSUE IS VERY SERIOUS BECAUSE I HAVE READ THAT SOME BRAKES HAVE FAILED AND CAUSED ACCIDENTS AND OCCUPANTS HAVE BEEN INJURED. I FEEL A RECALL BY NISSAN SHOULD TAKE PLACE, TO HELP GET THESE ISSUES RESOLVED. THE ISSUE IS VERY EXPENSIVE FOR US AS OWNERS TO FIX ON OUR OWN ESPECIALLY WHEN THE VALUE OF THE VEHICLE IS SO LOW. WOULD LIKE TO TRADE VEHICLE OFF, BUT BEING HONEST WOULD BE HARD TO PASS ISSUE ONTO THE NEXT OWNER. CURRENTLY, THE BRAKE PEDAL STILL REMAINS SOFT AND ALMOST GOES TO THE FLOOR BOARD OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063007January 16, 2018
SERVICE BRAKES
AS I APPROACHED A STOP,WANTING TO MAKE A TURN , THERE WAS A LIGHT PATCH OF ICE. I APPLIED THE BRAKES NORMALLY & PEDAL SUNK TO THE FLOOR & I ALMOST CRASHED, LUCKILY THERE WERE NO OTHER CARS IN MY PATH. THIS IS A HUGE SAFETY ISSUE. I AM A COMMERCIAL TRUCK DRIVER & HAD NEVER HEARD OF LOSING BRAKES TO THIS ISSUE BEFORE. I PROPERLY MAINTAIN MY CARS.TOOK MY 09 MURANO TO A MECHANIC. & TOLD ME IT WAS MOST LIKELY THE ABS MODULE $2000 JUST THE PART ,OR THE MASTER BRAKE CYLINDER $150 JUST THE PART. REPLACED THE MASTER CYLINDER. & STILL NOT FIXED . PROBLEM WAS THE ABS MODULE. NISSAN NEEDS TO DO A RECALL BEFORE SOMEONE IS INJURED OR KILLED DO TO THIS. EVEN THOUGH THE MAIN FOCUS IS SADLY ON QUARTERLY NUMBERS GAINS/LOSSES. I HAD REACHED OUT TO NISSAN & DIDNT HEAR BACK FROM THEM. GUESS IT WOULDVE BEEN DIFFERENT IF I HAD SAID I WAS LOOKING TO BUY A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063106January 16, 2018
UNKNOWN OR OTHER
AT APPROXIMATELY 8:30 AM ON 12/18/17, I WAS DRIVING ON I-70 IN DENVER, CO, GOING ABOUT 60 MPH. WEATHER WAS A PARTLY CLOUDY DAY, 45-50 DEGREES, ROAD CONDITIONS WERE DRY. AS I WAS DRIVING, I SUDDENLY HEARD A LOUD POP OR EXPLOSION, LOOKED IN REAR VIEW MIRROR AND SAW GLASS FLYING BEHIND ME, COMING FROM MY CAR. I SLOWED DOWN IMMEDIATELY AND EXITED THE HIGHLY, PULLING INTO A GAS STATION TO SEE WHAT HAD HAPPENED. I EXITED THE CAR AND LOOKED FROM THE OUTSIDE AND THE SUNROOF HAD COMPLETED SHATTERED, LEAVING A HUGE HOLE. FORTUNATELY, THE INSIDE SHADE WAS CLOSED SO ALL THE GLASS BLEW OUT OF THE CAR AND NOT INTO THE INTERIOR. THERE WERE NO OTHER VEHICLES INVOLVED, NOR WAS THE POLICE CONTACTED. I HAD THE SUNROOF REPLACED AT SAFELITE AUTOGLASS FOR A COST OF $885.03. AFTER THE REPAIR, IT WAS NOTED THAT THE INTERIOR SHADE WOULD NOT OPEN COMPLETELY AND SEEMED TO BE OFF TRACK AND THE MANAGER AT SAFELITE SUGGESTED I TAKE IT TO THE DEALER. TOOK THE VEHICLE TO ANISSAN DEALER, WHO CHARGED $99.95 JUST TO LOOK AT AND DIAGNOSE THE PROBLEM WITH THE SHADE. DIAGNOSIS WAS THE SHATTERED GLASS HAD DAMAGED THE TRACK AND SHADE AND BOTH WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF $1600.00 (MORE DETAILED DIAGNOSIS COULD BE PROVIDED AFTER REMOVING THE HEADLINER). WE DECLINED THIS REPAIR AT THIS TIME. SO FAR WE HAVE PAID OUT-OF-POCKET FOR THE REPAIRS AT A TOTAL OF APPROXIMATELY $985. IF WE CHOOSE TO REPAIR THE SHADE AND TRACK, TOTAL COST ESTIMATES WOULD BE $2,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062759January 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
AIR INTAKE HOSE BECOMES LOSE CAUSING CAR TO STALL IN TRAFFIC AND STOP. FREQUENT JUMPSTARTS NECESSARY WHEN IT BECOMES LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062787January 15, 2018
SERVICE BRAKES
BRAKES FAILED TO STOP VEHICLE WHEN APPLIED DURING MODERATE SUSPENSION TRAVEL (UP/DOWN) FROM BUMPS IN ROADWAY - SIMILAR TO TRAVELLING ACROSS SMALL SPEED BUMP. MUST PUMP BRAKE REPEATEDLY TO STOP VEHICLE. INCIDENT OCCURRED AT MOST ANY SPEED INCLUDING HIGHWAY TRAVEL. DEALERSHIP COULD NOT DUPLICATE BUT DID REPLACE THE MASTER BRAKE ASSEMBLY HOWEVER IT DID NOT RESOLVE THE PROBLEM. VEHICLE RETURNED TO DEALERSHIP WHEN IT FAILED TO MOVE AFTER SHIFTING INTO GEAR. PROBLEM TRACED TO BRAKE BOOSTER FAILURE. LOCAL MECHANIC COMPLETED THE REPAIR WHICH HAS RESOLVED BOTH PROBLEMS - BRAKE ISSUES HAVE NOT OCCURRED SINCE THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062726January 14, 2018
SERVICE BRAKES
THE BRAKE PEDAL LOSES PRESSURE AND GOES STRAIGHT TO THE FLOOR MAKING IT DIFFICULT TO STOP. I HAVE HAD THE VEHICLE CHECKED BY A PROFESSIONAL SHOP AND THEY BELIEVE IT MAY BE RELATED TO THE ABS ACTUATOR/CONTROLLER SINCE THE OTHER BRAKING COMPONENTS APPEARED TO BE OK. THE VEHICLE HAS BECOME UNSAFE TO DRIVE DUE TO THE UNPREDICTABLE BRAKING/DELAYED STOPPING BEHAVIOR. TAKING TO NISSAN DEALER TOMORROW FOR FURTHER INVESTIGATION. LIKELY RELATED TO INVESTIGATION UNDER PE 17-002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062370January 12, 2018
SERVICE BRAKES
WHILE DRIVING APPROXIMATELY 55 MPH A SMALL ANIMAL RAN OUT IN FRONT OF ME AND CAUSED ME TO BRAKE HARD CAUSING THE ABS TO ACTIVATE. IMMEDIATELY AFTER THE HARD STOP THE BRAKE PEDAL GOES TO THE FLOOR AND I HAVE NO BRAKING ABILITY. BRAKE FLUID IS FINE AND UPON VISUAL INSPECTION NOTHING APPEARS DAMAGED ON THE PADS OR CALIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062417January 12, 2018
STEERING
THE POWER STEERING PUMP, HOSE, AND RACK AND PINION ALL BROKE. ONLY 70,000 MILES ON THE VEHICLE WHEN MALFUNCTION OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062234January 11, 2018
SEATS
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. WHEN STARTING THE VEHICLE AND ACTIVATING THE SEAT HEATER ON THE DRIVER'S SEAT, IT FAILED TO WORK CORRECTLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER (PRIORITY NISSAN, 12925 JEFFERSON AVE, NEWPORT NEWS, VA 23608) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS FAULTY. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE ENTIRE SEAT NEEDED TO BE REPLACED, BUT NISSAN REFUSED TO REPLACE THE SEAT. THE VEHICLE WAS NOT REPAIRED BECAUSE PARTS WERE UNAVAILABLE. THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE IN THE INTERIM. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062216January 11, 2018
SERVICE BRAKES
VEHICLE IN FORWARD MOTION...SLOW, LEAVING GARAGE. BRAKE PEDAL WENT TO FLOOR. DID NOT "PUMP UP" AS WITH AIR IN LINES DURING DRIVE THROUGH AN ALLEYWAY. DEALERSHIP VERIFIED MY CONCERN AND FOUND ABS ACTUATOR FAILED INTERNALLY. OF NOTE: THE SERVICE ATTENDANT SUSPECTED WHAT WAS WRONG BEFORE THE CAR WAS DIAGNOSED IN THE SHOP. "HAVE SEEN THIS BEFORE." WHY WAS MY 2009 MODEL NOT INCLUDED IN A LATER RECALL? I BELIEVE THE PART FAILURE IS A SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062243January 11, 2018
POWER TRAIN
THE CVT TRANSMISSION WENT AFTER ONLY 85000 MILES . CAR HESITATES AT STOP SIGNS AND RED LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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