Nissan Murano Complaints

5,967 consumer complaints on file.

#10238037August 13, 2008
SEATS
THE DRIVER'S SIDE SEAT FRAME SNAPPED IN TWO PLACES WHILE THE CAR WAS NOT EVEN IN MOTION. LAKELAND NISSAN DEALER FIRST SAID IT WAS COVERED UNDER A TSB, BUT AFTER TAKING IT TO THEM THEY SAID IT WAS NOT COVERED BECAUSE THE MILEAGE WAS OVER 36,000 MI. EVEN THOUGH NO ONE MENTIONED THIS PREVIOUSLY. LAKELAND NISSAN DEALER THEN QUOTED $997.00 TO REPLACE THE SEAT FRAME. THIS APPEARS TO BE A MAJOR PUBLIC SAFETY RISK AND MANUFACTURER'S DEFECT, AT THE VERY LEAST A POOR DESIGN. I HAVE RESEARCHED THIS ON THE WEB AND FOUND SIMILAR COMPLAINTS ON MULTIPLE OCCASIONS. I WOULD REALLY LIKE TO REVIEW THE INITIAL CRASH TEST RESULTS FROM NISSAN TO SEE HOW THIS ESCAPED DETECTION. (MAYBE IT DIDN'T) WHAT I'D LIKE TO KNOW IS WHY THERE IS NOT AN INVESTIGATION ON THIS? DOES SOMEONE HAVE TO BE KILLED OR INJURED OF IT BEFORE THE GOVERNMENT ACTS? A RECALL IS WARRANTED IN MY OPINION FOR THIS PROBLEM. THIS ENDS MY CUSTOMER LOYALTY TO NISSAN. I WILL NEVER PURCHASE ANOTHER ONE OR USE THEY'RE DEALERSHIP SERVICE DEPT. AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237774August 11, 2008
VEHICLE SPEED CONTROL
THE PROBLEM IM HAVING WITH MY 2003 NISSAN MURANO IS WHEN EVER IM IN STOP AND GO TRAFFIC, I'LL STEP ON THE GAS AND THE MURANO GOES NOWHERE, THE RPMS DON'T GO UP EITHER AND ABOUT AFTER ABOUT 10 SECONDS THE VEHICLE WILL JERK FORWARD VIOLENTLY. THIS IS VERY DANGEROUS BECAUSE YOU RUN THE RISK OF SMASHING THE CAR IN FRONT OF YOU. NO ONE CAN TELL ME WHAT THE PROBLEM IS. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237249August 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING ON RT 80 AND MY 2003 NISSAN MURANO, THE "CHECK ENGINE LIGHT" WENT ON, AND SHORTLY THEREAFTER MY CAR STARTED LOSING POWER. AS I ACCELERATED, THE CAR WOULD NOT REGAIN SPEED AND STARTED BUCKING. I HAD TO SLOW DOWN, PULL OVER AND TURN OFF THE ENGINE. I RESTARTED IT A FEW MINS LATER AND THE POWER RETURNED. I TOOK THE CAR TO NISSAN TO INVESTIGATE AND ENDED UP NEEDING A NEW TRANSMISSION. THE CAR IS LESS THAN 4 YEARS OLD (I PURCHASED IT NEW IN AUGUST 2004) AND HAS 68,000 MILES ON IT. I FILED A CLAIM WITH NISSAN AND THEY INFORMED ME THERE WAS NOTHING THEY COULD DO. I HAD TO REPLACE IT AT MY COST. IN SEARCHING THE INTERNET, I HAVE DISCOVERED HUNDREDS OF SIMILAR CASES TO MINE AS WELL AS OTHER COMPLAINTS TO THE NHTSA. THIS SEEMS TO BE A CHRONIC ISSUE WITH THE MAKE AND MODEL CAR I OWN AND I THINK NISSAN NEEDS TO BE INVESTIGATED AS IM GUESSING THERE NEEDS TO BE SOME SORT OF RECALL FOR THIS. IF IT WAS WORSE, I COULD HAVE CAUSED A VERY SERIOUS ACCIDENT ON A MAJOR HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237184August 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FAULTY TRANSFER CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237195August 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
2003 MURANO HAS FAULTY TRANSFER CASE, LEAKS FLUID AND HAS BURNING OIL SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236857August 4, 2008
POWER TRAIN
HI, I WAS DRIVING DOWN THE ROAD AND TURNED THE CORNER AND HEARD A HORRIBLE NOISE. THERE WAS NO WARNING, NO LIGHTS ON THE DASH -NOTHING. I HAD THE CAR TOWED TO A AUTOMOTIVE SHOP. I WAS TOLD THEY DID NOT WORK ON THE PROBLEM. SO I HAD THE CAR TOWED TO THE LOCAL NISSAN DEALER. THE NISSAN DEALER SAID I HAD A CRACKED TRANSFER CASE AND THE ESTIMATE TO GET IT FIXED IS $5049.96. I OWE $1780.00 ON THE CAR. AND NOTHING HAS BEEN DONE BECAUSE I DON'T HAVE 5K TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236936August 4, 2008
ELECTRICAL SYSTEM
THE START/STOP IGNITION BUTTON ON MY VEHICLE IF ACCIDENTALLY DEPRESSED WHILE THE VEHICLE IS IN MOTION COMPLETELY SHUTS DOWN THE ENGINE AND ALL POWER EQUIPMENT. AT FIRST I DID NOT REALIZE I ACCIDENTALLY DEPRESSED THE BUTTON WHILE DRIVING, I TESTED IT SEVERAL TIMES UNDER DIFFERENT CIRCUMSTANCES AND IT SHUT THE VEHICLE DOWN EVERY TIME. UNDER ALL DRIVING CONDITIONS BUT ESPECIALLY HIGHWAY SPEEDS THIS MANUFACTURER DEFECT WOULD CERTAINLY CAUSE AN ACCIDENT RESULTING IN SERIOUS INJURY OR DEATH. I HAVE CONTACTED THE DEALERSHIP WHERE THE VEHICLE WAS LEASED ON JULY 15TH WITH NO RESPONSE, I HAVE ALSO CALLED NISSAN CONSUMER AFFAIRS ALSO WITH NO RESPONSE AND I HAVE WRITTEN A LETTER OF COMPLAINT TO NISSAN CONSUMER AFFAIRS WITH A CERTIFIED COPY TO THE CENTER FOR AUTO SAFETY IN WASHINGTON, DC. IN THE OWNERS MANUAL FOR MY VEHICLE THERE IS A PRINTED WARNING NOT TO DEPRESS THE START/STOP IGNITION BUTTON WHILE THE VEHICLE IS IN MOTION AS IT COULD CAUSE AN ACCIDENT RESULTING IN SERIOUS INJURY. THIS INDICATES TO ME THAT NISSAN IS AWARE OF THE PROBLEM BUT HAS DONE NOTHING TO FIX IT AND IN MY CASE NEVER EXPLAINED THAT THIS COULD HAPPEN. IN SPEAKING TO THE SALES MANAGER AT THE DEALERSHIP HE ADMITTED HE DID NOT KNOW THAT THIS WOULD HAPPEN WHILE THE VEHICLE WAS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236766August 3, 2008
AIR BAGS:FRONTAL
ON FRIDAY AUGUST 1, 2008 I WAS INVOLVED IN A THREE-CAR MOTOR VEHICLE ACCIDENT. MY CAR WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE WHILE I WAS IN THE PROCESS OF STOPPING AT A RED LIGHT. MY VEHICLE SUBSEQUENTLY STRUCK A STOPPED SMALL TRUCK THAT WAS AHEAD OF ME. THERE WAS FRONT HEAD-ON COLLISION AS WELL AS REAR VEHICLE DAMAGE. MY VEHICLE WAS A 2003 NISSAN MURANO. THE ONLY INDIVIDUAL IN MY MURANO WAS MYSELF. THE UNOCCUPIED PASSENGER SIDE AIRBAG DEPLOYED BUT MY DRIVER-SIDE AIRBAG DID NOT DEPLOY. THIS FAILURE FOR AIRBAG DEPLOYMENT IS WHAT I AM REPORTING NOW. THE VEHICLE IS UNUSABLE AND HAS BEEN TAKEN TO A TOW YARD. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10236727August 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
I HAVE A NISSAN MURANO. EVER SINCE I PURCHASED THE CAR IT IS USED, I HAVE NOTHING BUT TROUBLE WITH IT. THE PLACE I GOT IT FROM REPLACED THE TRANSMISSION AND THE NEW ONE IS SLIPPING EVERYTIME I DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236451July 30, 2008
SEATS
DRIVERS SEAT BECAME LOOSE. POWER ADJUST APPEARS TO HAVE COME OFF TRACKS, BROKEN A GEAR, OR SOME OTHER MECHANICAL FAILURE. HAVE NOT BEEN TO DEALERSHIP AS OF YET, BUT QUICK INTERNET SEARCHES REVEAL THIS TO BE A VERY COMMON PROBLEM, YET NISSAN WILL NOT ACKNOWLEDGE RESPONSIBILITY. WIFE CAN NO LONGER USE MY VEHICLE BECAUSE SEAT IS ONLY SAFE WHEN FULLY BACK AND DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236270July 29, 2008
SEATS
THE DRIVER SIDE SEAT BRACKET GAVE WAY WHEN I WAS DRIVING MY NISSAN MURANO. NO WARNING SINGS OR HINTS OF INSTABILITY WAS DISPLAYED BEFORE THE BREAK. "BRACKET" MEANING THE DEVICE THAT HOLDS THE SEAT TO THE FRAME, MOUNTED TO THE CAR FLOOR. RESEARCHING THIS PROBLEM I FOUND IT THIS IS A COMMON OCCURRENCE WITH THE NISSAN MURANO THE DEALER IS DENYING THIS FACT. YOUR ATTENTION ON THIS MATTER IS APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236275July 29, 2008
LATCHES/LOCKS/LINKAGES
I OPENED THE DRIVER'S DOOR AND THE DOOR LATCH SNAPPED CLOSE ON MY INDEX FINGER. I HAD TO OPEN THE DOOR LATCH TO RELEASE MY FINGER. SEVEN STITCHES, XRAYS OF THE FINGER AND A TETANUS SHOT FOLLOWED. NOT A PLEASANT EXPERIENCE, THIS OCCURRED ON A 2007 NISSAN MURANO. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10236303July 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT DIFFERENT SPEEDS HE EXPERIENCED HESITATION WHICH AS A CONSEQUENCE HINDERS ACCELERATION. HE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS IN WHICH TECHNICIANS REPEATEDLY ADVISED HIM THAT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM THEY COULD NOT PROVIDE A REMEDY. EVENTUALLY, A DEALERSHIP STATED THAT HE NEEDED TO REPLACE THE VALVE BODY IN THE TRANSMISSION AT AN EXPENSE OF $1800.00 BECAUSE HIS VEHICLE EXCEEDED ITS WARRANTY. HE HAS NOT HAD THE VEHICLE REPAIRED. HE CONTACTED THE MANUFACTURER AND WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235941July 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WITH 2004 NISSAN MURANO. THE CAR WOULD NOT ACCELERATE AT A STOP AND STALLED. LONG DELAY AND FINALLY SLOWLY PICKED UP AGAIN. ALSO MAKING LOUD NOISES THAT APPEARED TO COME FROM THE FRONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235804July 25, 2008
POWER TRAIN
MY 2003 NISSAN MURANO SL AWD HAD A TRANSFER CASE COMPLETELY FAIL AFTER THE DEALER FAILED TO IDENTIFY THE PROBLEM. THEY CLAIMED IT WAS TIRE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235655July 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 NISSAN MURANO WITH 68K MILES SUDDENLY LURCHED FORWARD IN MY DRIVEWAY ALMOST WRECKING INTO MY HOUSE. NO PREVIOUS SYMPTOMS OR DASH LIGHTS. TOWED IT TO THE DEALERSHIP, WHICH SAID THEY DIDN'T KNOW WHAT WAS WRONG OR WHY, BUT REPAIR COST IS $5,500. NO OTHER OPTIONS GIVEN AS THEY DO NOT REPAIR - ONLY REPLACE TRANSMISSIONS. NO OTHER SHOP IS AUTHORIZED TO WORK ON THIS MODEL OF TRANSMISSIONS. SO I HAVE NO OPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235705July 24, 2008
VISIBILITY
DRIVERS SIDE SUN VISOR CONSISTENTLY FALLS DOWN WHILE DRIVING. THIS HAPPENS APPROXIMATELY EVERY MINUTE-TWO MINUTES ON SMOOTH FREEWAYS AND SURFACE STREETS. WHEN THIS OCCURS, IT BLOCKS HALF OF YOUR VISION TO THE ROAD. THE FIRST TIME IT HAPPENED, I WAS DRIVING ON THE FREEWAY WITH MY INFANT SON. I FEEL THAT THIS IS AN EXTREMELY DANGEROUS DEFECT AND, APPARENTLY, I AM BY NO MEANS THAT ONLY ONE HAVING THIS PROBLEM. TO REPLACE THE PART IS ALMOST $300 ACCORDING TO THE DEALER AND, ACCORDING TO MESSAGE BOARDS, REPLACEMENTS HAVE NOT BEE WORKING EITHER. IN ARIZONA, THERE IS NO WAY TO GO COMPLETELY WITHOUT A SUN VISOR, BUT HAVING IT FLOP DOWN IN YOUR FACE EACH MINUTE IS UNACCEPTABLE. PLEASE DO SOMETHING ABOUT THIS. THANK YOU FOR YOUR TIME! PLEASE FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235444July 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SQUEALING NOISE COMING FROM CAR, TOOK IN AND PAID $100+ FOR NISSAN TO DIAGNOSE THE PROBLEM AS INTERNAL TRANSMISSION FAILURE. CAR HAD 66,000 MILES ON IT WHICH WAS 6,000 MILES OVER WARRANTY. NISSAN WOULD NOT COVER TO REPLACE OR FIX THE TRANSMISSION. WAS TOLD COST TO REPLACE TRANSMISSION WOULD BE $4,500.00. THIS HAPPENED IN MAY DID NOT GET A RESPONSE FROM NISSAN UNTIL JULY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235521July 23, 2008
SEATS
I OWN A 2003 NISSAN MURANO AND THE DRIVERS SEAT BOLSTER IS BROKEN. NISSAN IS SAYING THAT THIS IS NOT COVERED (MY AUTO IS OUT OF WARRANTY). THERE ARE A NUMBER OF NISSAN MURANO OWNERS EXPERIENCING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235146July 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWNED A 2003 NISSAN MURANO FOR LESS THAN 11 MONTHS BEFORE I WAS FORCED TO TRADE IT IN. DURING THE FIRST 7 MONTHS OF OWNERSHIP I HAD NOTHING BUT A GREAT EXPERIENCE WITH THIS VEHICLE. WITHIN THE 8TH - 11TH MONTHS HOWEVER I BEGAN EXPERIENCING PROBLEMS WITH MY VEHICLE. I TOOK IT TO THE DEALER AND WAS INFORMED THAT MY VEHICLE'S TRANSMISSION WAS BURNING UP AND SLIPPING. I TOOK IT TO ANOTHER NISSAN DEALER AND ALLOWED THEM TO DO A DIAGNOSIS. I WAS TOLD THAT THE TRANSMISSION ONLY HAD A SHORT AMOUNT OF LIFE LEFT AND THAT IT WOULD COST $5,000+ TO HAVE IT SHIPPED TO JAPAN AND REPLACED. THEY TOLD ME THAT THE FLUID INSTALLED IN THE TRANSMISSION WAS ATF AND NOT THE $25/QUART CVT FLUID. I BELIEVED THIS AND HAVE BEEN TELLING THIS STORY FOR YEARS. I LEARNED TODAY THAT THIS WAS NONSENSE. I BOUGHT THE CAR FROM A REPUTABLE DEALER AND ONLY HAD THE CAR SERVICED BY NISSAN. WHERE WOULD THE FLUID GET INTO MY RIDE IN THAT CASE? I BOUGHT A WARRANTY ON THE RECOMMENDATION OF THE DEALERS REPRESENTATIVE WHO INFORMED ME THAT I WOULD WANT COVERAGE FOR THE TRANSMISSION IN HOPES OF AVOIDING THE $5,000.00 TAG FOR REPLACEMENT. HE WAS A PROPHET BECAUSE I ENDED UP NEEDING A NEW TRANSMISSION LESS THAN 11 MONTHS LATER, BUT MY WARRANTY REFUSED TO COVER THE COST CITING THE FAILURE TO SERVICE THE TRANSMISSION AT 60K THOUGH IT WAS SERVICED AT 61K. I TRADED THIS VEHICLE IN WITH LESS THAN 70K ON THE ODOMETER. IN A YEAR WHEN I SHOULD HAVE NO CAR PAYMENT, I MUST ACCEPT ANOTHER 4 YEARS OF CAR PAYMENTS. WHAT A SHAME, WHAT A WASTE. HOW MUCH I MISS MY RIDE, BUT WHAT WOULD IT HAVE BEEN WORTH TO ME TO KEEP IT WITHOUT KNOWING THE SAME THING WOULDN'T CONTINUE?!?!!?!? PLEASE HELP ME AND THOSE OTHERS OUT THERE WHO NEED RELIEF FROM THIS NIGHTMARE. I WANT TO RECOUP MY MONEY THAT WAS STOLEN FROM ME BY NISSAN AND FOR THE UPSIDEDOWN DEFICIT I WAS THRUST INTO BY HAVING TO PREMATURELY TRADE IN MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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