Nissan Murano Complaints

5,967 consumer complaints on file.

#10325897April 15, 2010
VISIBILITY
DRIVER SIDE VISOR OF VEHICLE FALLS DOWN ON IT'S OWN. BLOCKS DRIVER'S VISION. OCCURS AT LEAST ONCE A DAY. SOME TIMES MORE FREQUENTLY DEPENDING UPON THE ROAD. IF THE ROADWAY IS BUMPY, THE VISOR WILL FALL MORE FREQUENTLY. THIS HAPPENED ALL OF A SUDDEN, WITHOUT ANY EVENTS LEADING UP TO THE FAILURE. WHEN I CHECKED ONLINE, IT TURNS OUT THIS IS A FAIRLY COMMON PROBLEM WITH THIS VEHICLE. IN SOME INSTANCES THE DEALER WILL REPAIR. IN OTHER INSTANCES THEY WILL NOT. COST OF THE REPAIR IS AROUND $400.00. I PLAN TO GO TO THE DEALER TOMORROW AND HOPE THEY WILL REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325905April 15, 2010
VISIBILITY
THE DRIVER SIDE SUN VISOR ON OUR 2005 NISSAN MURANO NO LONGER STAYS IN POSITION. THE VISOR WILL JUST 'FLOP' DOWN WHEN HITTING A BUMP OR ANY OTHER ABRUPT MANEUVER. WHEN THE VISOR FLOPS DOWN THE VISION OF THE DRIVER BECOMES IMPAIRED. THE DRIVER CAN PUSH THE VISOR BACK UP INTO ITS ORIGINAL POSITION BUT THE VISOR WILL THEN JUST FLOP DOWN AGAIN WITHOUT WARNING. THE DEALER WILL NOT REPLACE THE VISOR UNDER ANY WARRANTY. THE OWNER OF THE VEHICLE IS EXPECTED TO PAY BETWEEN $400-$460 FOR A NEW VISOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325918April 15, 2010
SEATS
DRIVER'S SEAT WOBBLES AND IS UNSTABLE WHEN RAISED TO COMFORTABLE DRIVING HEIGHT, DOES NOT APPEAR TO BE ATTACHED IN BACK LEFT CORNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325589April 14, 2010
SEATS
ON MARCH 27, 2010, I WAS STOPPING AT A LIGHT AND THE DRIVER'S FRONT SEAT, IN MY 2005 NISSAN MURANO, BROKE. I HAD THE EXTENDED WARRANTY; HOWEVER, MY SEAT WAS NOT COVERED. I TOOK IT TO THE NISSAN DEALERSHIP IMMEDIATELY AND IT COST ME $461.23 TO HAVE MY SEAT FIXED. THE DEALERSHIP STATED THAT MY REAR CUSHION SUPPORT BRACKET WAS BROKEN, THEY STATED THAT THIS WAS A COMMON PROBLEM WITH THE 2005 MURANOS, AND THAT I WOULD HAVE TO EITHER GET IT FIXED THERE (AT THE DEALERSHIP) OR I WOULD HAVE TO HAVE THE CAR TOWED TO ANOTHER FACILITY TO HAVE IT REPAIRED. THIS IS NOT NORMAL - WEAR AND TEAR 'A BROKEN SEAT FROM STOPPING AT A LIGHT. THE DEALERSHIP STATED THAT THERE WERE NO RECALLS, BUT WOULD PUT IN A COMPLAINT ON MY BEHALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325592April 14, 2010
AIR BAGS, POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER PURCHASING A 05 NISSAN MURANO, A MONTH LATER THE AIRBAG LIGHT STARTED TO FLASH. TOOK IT TO THE DEALER AND THE AIRBAG MODULE WAS REPLACED AND SYSTEM WAS RESET. IN LATE 06 THE AIRBAG LIGHT START FLASHING AGAIN, THE DEALER RESET THE SYSTEM, WORKED FINE UNTIL OCT OF 08 AT THIS POINT MY EXTENDED WARRANTY HAS ENDED. THEY RESET THE SYSTEM AND PULLED THE CODE FROM THE UNIT. I WAS THEN TOLD THAT THE SPIRAL CABLE AKA CLOCKSPRING CABLE IS FAULTY THAT IS THE REASON WHY THE AIRBAG LIGHT TURNS ON AT RANDOM TIMES. I WAS QUOTED A LITTLE OVER $2000 FOR THE REPAIRS AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE SINCE MY EXTENDED WARRANTY HAS ENDED ASK TO TALK TO A MANAGER AND WAS TOLD THE SAME THING. ALSO ON THE WAY HOME FROM THE DEALER THAT DAY THE AIRBAG LIGHT CAME ON AGAIN, WHEN I CALLED THEM I WAS GIVEN THE INSTRUCTIONS ON HOW TO RESET THE AIRBAG LIGHT. I ASK THE IF THE AIRBAG SYSTEM WILL WORK IF THERE IS AN ACCIDENT AND WAS TOLD THEY CANT GUARANTEE IT WILL BUT IT SHOULD IF THE SYSTEM IS RESET AND THE LIGHT IS NOT ON. FROM THAT DAY TO NOW I HAVE TO RESET THE SYSTEM AT LEAST ONCE EVERY 2 WEEKS. THE OTHER ISSUE THAT I'VE HAD IS WITH THE TRANSMISSION SEALS LEAKING WITH CAUSES THE OIL LEVEL TO GET LOW AND MAKES IT LOUD AND INCREASES THE RPM WHILE DRIVING. I HAD THE SEAL REPLACED 3 TIMES, ONCE UNDER ORIGINAL WARRANTY, ONCE WITH EXTENDED WARRANTY AND JUST RECENTLY HAD TO PAY FOR REPAIRS. AND AGAIN ASKED TO TALK TO A SERVICE MANAGER ABOUT THIS SINCE ITS THE SAME PART BEING REPLACED 3 TIMES, AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE SINCE THERE IS NO EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325510April 13, 2010
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SEAT BRACKET BROKE WHEN THE VEHICLE WAS PARKED; AS A RESULT, THE DRIVER SEAT WAS CAPABLE OF MOVING BACK AND FORTH INTERMITTENTLY. THE DEALER WOULD OFFER ANY ASSISTANCE WHEN THE CONTACT CALLED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 61,000. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325272April 13, 2010
ENGINE AND ENGINE COOLING
MY 2003 NISSAN MURANO SL WILL SOMETIMES BE SLOW TO RESPOND TO ACCELERATOR INPUTS. USUALLY AFTER THE VEHICLE HAS BEEN DRIVEN ABOUT AN HOUR, IF I COME TO A STOP AT A RED LIGHT OR AN OFF RAMP, WHEN I PRESS THE ACCELERATOR, NOTHING HAPPENS FOR A SECOND OR TWO, THEN THE VEHICLE JUMPS FORWARD AT A RAPID RATE LIKE I FLOORED THE GAS PEDAL. THIS HAPPENS WHETHER I DEPRESS THE ACCELERATOR SLIGHTLY OR AGGRESSIVELY. SOMETIMES IF IT GETS TOO BAD, I WILL TURN THE CAR OFF THEN START IT UP AGAIN TO RESET THE COMPUTER AND IT WILL FIX THE ISSUE FOR A WHILE. IT IS OBVIOUSLY SOME COMPUTER THING. MY DEALER IS USELESS AND I AM TIRED OF TAKING THE CAR IN TO HIM. HE DOESN'T FIX THINGS WELL IF I TELL HIM WHAT IS WRONG, TO ASK HIM TO DIAGNOSE A PROBLEM WOULD BE AGONIZING. I AM JUST LIVING WITH THIS UNTIL IT GETS WORSE, BUT IT IS DEFINITELY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325404April 13, 2010
SEATS
WHILE DRIVING MY 2005 NISSAN MURANO ON SUNDAY, APRIL 11,201 , I HEARD SOMETHING CRACK AND MY DRIVER SEAT COLLAPSED ON THE LEFT REAR. IT APPEARS THAT THESEAT FRAME BROKE. I HAVE APPROXIMATELY 30,000 MILES ON MY VEHICLE AND I FEEL THAT THIS IS A SERIOUS CONCERN, AS I HAD THE PRESENCE OF MIND TO PULL OVER AS SOON AS IT HAPPENED. FROM AN INTERNET INVESTIGATION, IT APPEARS THAT THIS IS A RECURRING ISSUE AND SHOULD BE ADDRESSED BEFORE SOME DIES AS A RESULT OF AN APPARENT DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325451April 13, 2010
VISIBILITY
ON MY 2006 NISSAN MURANO, THE DRIVER'S SIDE SUN VISOR WILL ONLY STAY IN THE FULL UP POSITION OR FULLY DOWN. TO DRIVE IN THE SUN, I HOLD THE VISOR UP WITH ONE HAND. DEALER HAS REPLACED A CLIP, BUT THAT DID NOT WORK. THEY SAY THE ONLY SOLUTION IS TO REPLACE ($400 +) THE SUNVISOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325042April 12, 2010
SEATS
DRIVING DOWN THE ROAD, ALL OF A SUDDEN THE DRIVER'S SIDE POWER SEAT FRAME BROKE. I WAS SHIFTED TOWARDS THE DRIVER'S SIDE DOOR. WAS TOLD IT WAS NOT REPAIRABLE, BY THE NISSAN DEALER, HAD TO BUY A WHOLE NEW SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325195April 12, 2010
VISIBILITY
SUN VISOR FALLS CONSTANTLY OBSTRUCTING VIEW WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324829April 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS TRYING TO MERGE INTO TRAFFIC AFTER STOPPING AT A STOP SIGN AND THE CAR ROLLED FORWARD A BIT BUT WOULD NOT ACCELERATE. IT FINALLY LURCHED FORWARD AFTER A FEW SECONDS. THE PROBLEM CONTINUED AT EVERY STOP AFTER THAT UNTIL I SHUT IT OFF. I TOOK MY MURANO TO A NISSAN DEALERSHIP IN EAST PROVIDENCE, RI AND WAS TOLD THE VEHICLE NEEDED A NEW TRANSMISSION. THE DEALERSHIP ACTED LIKE THEY HAD NEVER HEARD OF THIS BEFORE, BUT SEARCHING THE INTERNET REVEALS THIS IS S COMMON PROBLEM WITH MURANOS. THIS IS A POTENTIALLY DANGEROUS PROBLEM ESPECIALLY IN HEAVY HIGHWAY TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324749April 9, 2010
VISIBILITY
THE DRIVER'S SIDE SUN VISOR ON MY 2004 NISSAN MURANO DROPS UNEXPECTEDLY BLOCKING THE VIEW OF THE ROAD. THIS IS HAZARDOUS ESPECIALLY FOR ANYONE WHO IS 6' TALL OR MORE. THIS IS A WELL DOCUMENTED DEFECT ON MOST MURANOS. THE DEALERS REFUSE TO COVER THE DEFECT UNDER WARRANTY AND THERE NEEDS TO BE A RECALL TO PREVENT INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324413April 7, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
DOOR LOCKS PROBLEM. WHEN I LOCK THE DOORS WITH MY CONTROL OR FROM THE INSIDE, THEY DON'T LOCK OR UNLOCK. SAME WITH THE TRUNK, I CANNOT OPEN MY TRUNK BECAUSE THE SYSTEM DOESN'T WORK. I CONTACTED DEALER AND THEY TOLD ME I HAVE TO REPLACE LOCKS (ALL 5) FOR MORE THAN $1500.00 I ALSO SEE THIS ISSUE IS COMMON IN ALL NISSAN IN DIFFERENT YEARS. A RECALLED SHOULD BE CALLED SINCE THIS IS A SECURITY ISSUE WITH THE CAR. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324314April 7, 2010
LATCHES/LOCKS/LINKAGES
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324323April 7, 2010
SEATS
2005 NISSAN MURANO. DRIVER SEAT ANCHOR/BRACKET ON BACK LEFT BROKE. THIS CAUSES THE SEAT TO ROCK SIGNIFICANTLY WHILE DRIVING, ESPECIALLY DURING TURNS. MAIN SAFETY CONCERN IS THE THAT THE ISSUE CAUSES THE SEAT BELT TO FIT INCORRECTLY. IT IS EITHER BECOMING TOO LOOSE OR TOO TIGHT DEPENDING ON THE DIRECTION OF THE SEAT ROCKING, THE DEALER WAS CONTACTED AND WAS TOLD IT IS A KNOWN ISSUE AND THE COST TO FIX IS $1,000.00. THE ISSUE HAS NOT BEEN FIXED YET BUT WILL IN THE NEXT MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324342April 7, 2010
SEATS
MY 2007 MURANO HAS A CRACKED SUPPORT BAR THAT ALLOWS THE SEAT TO ROCK BACK AND FORTH AS I DRIVE. THE COST ESTIMATE WAS OVER $1000. I HAVE DRIVEN OVER 1 MILLION MILES IN MY LIFE AND HAVE NEVER EXPERIENCED A CRACKED SEAT (49,000 MILE ON THE CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324081April 6, 2010
FUEL SYSTEM, GASOLINE
THE PROBLEM IS TRYING TO PUT GAS INTO MY VEHICLE THE NOZZLE ON THE GAS PUMP WILL SHUT OF AND SPIT GAS BACK TODAY I HAD A PUDDLE OF GAS ON THE GROUND THIS HAS HAPPENED TO ME AND MY HUSBAND REPEATEDLY HAVE REGISTERED A COMPLAINT WITH THE DEALER AND WITH THE NISSAN COMPANY DIRECTLY. I HAVE TALKED TO OTHER PEOPLE WITH THE SAME CAR, MODEL AND THIS HAS HAPPENED TO THEM TOO. YOU HAVE TO KEEP TURNING THE NOZZLE ON AND MOVING IT AROUND IN THE GAS TANK TRYING TO FIND A POSITION WHERE THE NOZZLE WON'T SHUT OFF OR SPIT THE GAS BACK AT YOU. THIS IS THE 2ND TIME WHERE I HAD TO COME HOME AND CHANGE MY CLOTHES, GAS ON MY SHOES, AND PANTS, HANDS, ARMS I CONSIDER THIS TO BE VERY DANGEROUS ESPECIALLY WHEN THERE ARE PEOPLE OUT THERE WHO HAVE A CIGARETTE LIT AT THE PUMPS AS ILLEGAL AS IT MAY BE. THIS HAS HAPPENED AT VARIOUS GAS STATIONS SO IS NOT THE PUMP AT ONE CERTAIN STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323763April 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 NISSAN MURANO, AFTER DRIVING 85 MILES CONTINUOUSLY ON THE INTERSTATE, WHEN I SLOWED TO MERGE TO ANOTHER INTERSTATE LOST ALL POWER WHILE TRYING TO ACCELERATE. I WAS STOPPED WITH NO EMERGENCY LANE IN A CONSTRUCTION AREA AND WAS LUCKY TO HAVE AVOIDED THE OTHERS MERGING AND TRAVELING BY AT 70 M.P.H.! IT EVENTUALLY GAVE ME SOME POWER WHICH I USED TO EXIT THE INTERSTATE AND CALLED THE LOCAL NISSAN DEALER IN DES MOINES. I WAS ABLE TO "LIMP" THE CAR THE 20 MINUTE DRIVE ON BACK ROADS IN DES MOINES WHERE WITHIN AN HOUR, THE DEALER TOLD ME I WOULD NEED A NEW TRANSMISSION. AFTER NISSAN EXTENDS THE WARRANTY ON THIS TRANSMISSION AND I HAVE A FAILED ONE, IT STRIKES ME THAT A REPAIR/RECALL SHOULD BE DONE ON THESE BEFORE AN INCIDENT LIKE MINE OCCURS. I HAD THREE CHILDREN IN THE CAR, WITH OTHER CARS RACING BY ME AT HIGH SPEEDS, AND I WAS VERY FORTUNATE TO NOT HAVE BEEN REAR ENDED. IT WAS DAYLIGHT AND I WAS ABLE TO CONTROL THE CAR..BUT OTHERS MIGHT NOT BE AS LUCKY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323820April 5, 2010
ENGINE AND ENGINE COOLING
2003 NISSAN MURANO CAM POSITION SENSOR CODE. MY CAR HAS STALLED AND CUT OUT WHILE DRIVING. THE REASON IS THE CAM POSITION SENSOR. NISSAN SAYS THAT MY VIN NUMBER ISN'T PART OF THE RECALL. I SAY IT SHOULD BE. IT A VERY DANGEROUS SITUATION WHEN YOU LOSE POWER UNEXPECTEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano