Nissan Murano Complaints

5,967 consumer complaints on file.

#10351846August 25, 2010
LATCHES/LOCKS/LINKAGES
THREE OF THE DOOR ACTUATORS THAT CONTROL THE AUTOMATIC LOCKS ON MY 2005 NISSAN MURANO ARE NOT WORKING. ONE OF THEM HAS BEEN BROKEN FOR A YEAR, THE OTHER TWO JUST WENT. THIS IS A SAFETY ISSUE, AND JUDGING FROM HOW MANY OTHER PEOPLE HAVE THIS PROBLEM WITH THE SAME CAR, NISSAN SHOULD PROVIDE REPLACEMENTS FOR THESE. IF I DO IT MYSELF IT WILL COST WELL OVER $1,000, AND THERE'S NO TELLING WHEN THE OTHER TWO LOCKS WILL GO. RIGHT NOW, THE TWO DOOR LOCKS THAT ARE BROKEN HAVE TO BE OPENED FROM INSIDE MANUALLY. THE BACK TAILGATE CANNOT OPEN AT ALL, AS THE ACTUATOR IS THE ONLY WAY I KNOW OF BEING ABLE TO UNLOCK IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351466August 24, 2010
SEATS
DRIVERS SIDE SEAT FRAME BROKEN. NO ACCIDENTS, OR ANY OTHER ISSUES BEFORE IT BECOMING BROKEN. WE NEED TO REPLACE THE FRAME OF THE DRIVERS SEAT COSTING $1200. THERE ARE MULTIPLE COMPLAINTS ON THE SAME ISSUES WITH THE SAME MODEL/YR. AS WELL AS THE SAME MODEL AND DIFFERENT YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351575August 24, 2010
SEATS
DRIVER'S SIDE LEFT REAR SEAT HINGE BROKE IN TWO PIECES. NO EXTREME WEAR OR TEAR DONE TO THIS SEAT, AND THE METAL BROKE. THE CONSEQUENCES OF THIS PROBLEM ARE OBVIOUS, IF EVER IN AN ACCIDENT OR SIMPLY NORMAL DRIVING, THE SAFETY OF THE SEAT IS COMPROMISED. NISSAN CHARGES AROUND $1000 TO HAVE THIS REPAIRED. SEAT BRACKETS SHOULD NEVER FAIL, ESPECIALLY NOT IN THE NUMBERS BEING REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351631August 24, 2010
VISIBILITY
AS I DROVE MY NISSAN MURANO OFF THE LOT THE DRIVER SIDE SUN VISOR WOULDN'T STAY IN PLACE. KEPT FALLING BLOCKING MY VIEW WHILE I AM DRIVING. THE NEXT DAY I CALLED THE DEALERSHIP & THEY SAY THAT IT WASN'T COVERED UNDER THE WARRANTY & THEY WILL REPLACE IT FOR $400 FOR A NEW ONE. I DID GET AN USED ONE SOMEWHERE ELSE & IT TOO DOING THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351273August 23, 2010
SEATS
I WAS DRIVING MY 2003 NISSAN MURANO ON THE HIGHWAY IN NORMAL TRAFFIC AND I HEARD A POP AND MY DRIVER SEAT DROPPED SLIGHTLY TO THE RIGHT. ONCE I STOPPED THE VEHICLE I LOOKED UNDER THE SEAT TO INVESTIGATE, I DIDN'T SEE ANYTHING LOOSE OR BROKEN OFF. I THEN TRIED TO MOVE THE SEAT AND THE SEAT EASILY MOVES OFF OF THE FLOOR AND UP TO THE LEFT SIDE OF THE VEHICLE. I IMMEDIATELY FELT THAT THIS WAS A SAFETY ISSUE IN DRIVING THE CAR. I WAS THANKFUL THAT THE SEAT DID NOT MOVE DRAMATICALLY WHILE I WAS DRIVING AS I AM SURE THIS WOULD HAVE CAUSED AN ACCIDENT. THE FAILURE OCCURRED THE ONE TIME BUT THE SEAT NOW CONTINUALLY MOVES IF MAKING A FAST STOP. WE HAVE TAKEN THE VEHICLE TO THE DEALERSHIP FOR REPAIR AND AT THIS POINT WE HAVE BEEN TOLD THE COST WILL NOT BE COVERED BY WARRANTY OR RECALL AND WILL BE AT LEAST $1000. THE DEALER EXPLAINED THE PROBLEM AS A CRACKED SEAT FRAME. IF THE SEAT FRAME IS CRACKING DURING NORMAL USE WITH AN AVERAGE SIZE PERSON (125 LBS) I CAN'T IMAGINE HOW THE SEAT WOULD HANDLE A FULL ON ACCIDENT, ESPECIALLY IF THE FRAME IS ALREADY CRACKED. NOT TO MENTION THE SEAT FRAME CRACKING COULD CAUSE THE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351334August 23, 2010
SEATS
I WAS DRIVING NORTH ON I-75 IN ATLANTA, GA. MY DRIVER'S SIDE REAR SEAT BRACKET BROKE. I NEARLY HAD AN ACCIDENT SINCE THE SEAT SHIFTED AND FORCED ME TO CHANGE MY BODY POSITION UNEXPECTEDLY. I'VE FELT/LOOKED AT THE BROKEN BRACKET THEN RESEARCHED IT ON THE INTERNET. IT APPEARS THIS FAILURE IS COMMON ON MY MURANO, HOWEVER, NISSAN HASN'T PERFORMED A RECALL TO REPAIR THE KNOWN SAFETY ISSUE. WHAT CAN BE DONE NOW, BEFORE SOMEONE DIES FROM AN UNEXPECTED SEAT BRACKET FAILURE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351337August 23, 2010
SEATS
I PURCHASED MY 2005 NISSAN MURANO IN MARCH OF 2009. IN MARCH OF 2010 MY DRIVERS SIDE SEAT BROKE. LOOKING UNDER THE SEAT THE ONE OF THE METAL SUPPORT BARS HAS COME UNWELDED FROM THE TRACK CAUSING THE SEAT TO LEAN TO THE LEFT AGAINST THE DOOR. I HAVE HAD A NISSAN VEHICLE SINCE 1995 AND HAVE NEVER HAD ANY MAJOR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351377August 23, 2010
VISIBILITY
SUN VISOR WILL NOT STAY UP, EITHER UP AGAINST THE HEADLINER OR AGAINST THE WINDSHIELD. BOTH SIDES HAVE NOW FAILED TO STAY UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351401August 23, 2010
VISIBILITY
THE RIGHT SUN VISOR IN MY 2005 NISSAN MURANO FALLS DOWN. MY HUSBAND ABOUT TURNED INTO A CAR BECAUSE THIS THING AS IN HIS LINE OF VISION. NOT SAFE AND A PIECE OF JUNK FOR A SUN VISOR. I HAD TO REPLACE THE DRIVER SIDE ABOUT 2 YEARS AGO.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351103August 22, 2010
VISIBILITY
DRIVERS SIDE SUN VISOR OF 2006 NISSAN MURANO DROPS DOWN UNEXPECTEDLY WHILE DRIVING. THIS IS A SAFETY HAZARD AND IS STARTLING TO THE DRIVER. WHEN IT DROPS DOWN IT ALSO IMPAIRS VISION. IT CAN DROP 2-3 TIMES WITHIN A 2 MILE STRETCH OF HIGHWAY. IT WILL NOT STAY IN IT'S UPRIGHT POSITION. I TOOK THE VEHICLE IN TO BANKSTON NISSAN DEALERSHIP IN LEWISVILLE, TX, AND WAS TOLD THAT NISSAN WOULD NOT REPAIR OR REPLACE THE DEFECTIVE VISOR BECAUSE IT WAS CONSIDERED "COSMETIC" AND WAS NOT COVERED UNDER WARRANTY. I THEN CALLED NISSAN'S CUSTOMER CARE DEPARTMENT AND WAS TOLD THE SAME THING. THIS IS VERY FRUSTRATING. THE CAR IS ONLY 4 YRS. OLD AND IN EXCELLENT CONDITION. THE DEALER TOLD ME THAT THE COST TO REPLACE THE SUN VISOR WOULD BE $458.00. WHEN I WENT ONLINE TO TRY AND FIND A LESS EXPENSIVE REPLACEMENT VISOR I DISCOVERED THAT THERE WERE MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM, FROM AT LEAST AS FAR BACK AS 2004. THE VISOR HAS TO BE DEFECTIVE AND NISSAN SHOULD ASSUME RESPONSIBILITY FOR FIXING IT. THIS SUN VISOR, IN IT'S PRESENT CONDITION, CAN BE RESPONSIBLE FOR CAUSING AN AUTO ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351129August 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER STOPPING AT INTERSECTION I PRESSED THE GAS AND CAR ROLLED INTO INTERSECTION. WITHIN A FEW SECONDS CAR TOOK OFF LIKE A BAT OUT OF ???. THIS WAS QUITE SCARY AS A TRUCK WAS APPROACHING. THIS CAR HAS DONE THIS SEVERAL TIMES AND LATELY THIS HAS BECOME AN EVERYDAY OCCURRENCE. THIS IS QUITE DANGEROUS BECAUSE YOU ARE CLUELESS TO WHEN IT WILL HAPPEN. I THOUGHT THE PREVIOUS RECALL CONCERNING THE AIR INTAKE WAS A SOLUTION. IT IS MORE THAN OBVIOUS THAT IT IS NOT. THIS IS TOO DANGEROUS TO BE IGNORED. I INVITE YOU TO DRIVE MY CAR FOR A DAY AND THEN MAYBE YOU WILL HAVE SOMETHING DONE ABOUT THIS. I NOTICED THERE ARE SEVERAL MORE COMPLAINTS FILED BUT I DO NOT SEE ANY RESOLUTION. NISSAN NEEDS TO RECALL THESE CARS AND FIX THIS PROBLEM. EXTENDING THE WARRANTY IS NOT A SOLUTION IF THE DEALER IS NOT WILLING TO FIX THE CAR. PLEASE GET THIS FIXED BEFORE THERE IS LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351156August 22, 2010
VISIBILITY
WE ALSO HAD THE DRIVERS SIDE SUN VISOR OF 2006 NISSAN MURANO DROPS DOWN UNEXPECTEDLY WHILE DRIVING, MY DAUGHTER ALMOST HAD AN ACCIDENT IN ORLANDO, FL WHERE IS SHE IS A STUDENT!!!. THIS IS A SAFETY HAZARD AND IS EXTREMELY STARTLING TO THE DRIVER WHEN IT DROPS DOWN AND IMPAIRS VISION. ALSO IT CAN DROP 2-3 TIMES WITHIN A 2 MILE STRETCH OF HIGHWAY. IT WILL NOT STAY IN IT'S UPRIGHT POSITION. WE ALSO TOOK THE VEHICLE IN TO A NISSAN DEALERSHIP IN HERE IN TAMPA, FL AND WAS TOLD THAT NISSAN WOULD NOT REPAIR OR REPLACE THE DEFECTIVE VISOR BECAUSE IT WAS CONSIDERED "COSMETIC" AND WAS NOT COVERED UNDER WARRANTYAND ALSO CALLED NISSAN'S CUSTOMER CARE DEPARTMENT AND WAS TOLD THE SAME THING. THIS IS NOT A COSMETIC THING, IT'S A TRUE DANGER! WHAT IS IT GOING TO TAKE FROM NISSAN TO WAKE UP AND DO SOMETHING, SOMEONE GETTING KILLED!!! TO REPLACE THE STUPID SUN VISOR WOULD BE OVER $400.00, NISSAN SHOULD AT LEAST GIVE FOLKS A DISCOUNT WHO ARE EXPERIENCING THIS PROBLEM. WHAT IS THE BIG DEAL, IT WOULD BE GOODWILL AND MAKE A LOT OF HAPPY, SAFE CUSTOMERS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351070August 21, 2010
VISIBILITY
DRIVER'S SIDE SUN VISOR FALLS WHILE DRIVING. CAN CAUSE OBSTRUCTION OF VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350803August 20, 2010
VISIBILITY
THE DRIVER'S SIDE SUN VISOR COMPULSIVELY LOWERS TO THE LOWEST SETTING CAUSING GROSS AND UNEXPECTED VISION OBSTRUCTION. IT WILL NOT STAY IN ANY POSITION OTHER THAN COMPLETELY UP OR COMPLETELY DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350807August 20, 2010
VISIBILITY
DRIVERS SIDE SUN VISOR FALLS DOWN WHILE DRIVING, WILL NOT STAY UP IN THE CORRECT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350812August 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT A 2003 NISSAN MURANO NEW AND HAVE HAD A RECURRING PROBLEM WITH THE TRANSMISSION THAT THE DEALER REFUSES TO REPAIR UNDER WARRANTY. BASICALLY THE CAR WILL NOT ACCELERATE FROM A STOP AND THEN SUDDENLY SURGES FORWARD. THE PROBLEM IS INTERMITTENT AND SEEMS TO MOSTLY OCCUR WHEN THE TRANSMISSION IS HOT. SOMETIMES IT SURGES WHILE DRIVING AT A STEADY SPEED. I HAVE TAKEN THE VEHICLE TO THE DEALER 4 TIMES OVER A PERIOD OF SEVERAL YEARS TO HAVE THE PROBLEM REPAIRED, BUT THEY HAVE EITHER SAID THERE IS NOTHING WRONG OR THAT IT NEEDED A NEW AIR FILTER, BUT THE PROBLEM HAS NEVER BEEN FIXED AND IT CONTINUES TO GET WORSE. NISSAN SENT AN EXTENDED WARRANTY TO OWNERS OF THESE VEHICLES THAT STATES IT COVERS TRANSMISSION PROBLEMS UP TO 120,000 MILES, HOWEVER THE DEALER WON'T HONOR IT AND WANTS A $2,000 DEPOSIT TO ORDER THE PARTS BEFORE IT WILL SCHEDULE THE REPAIR.I CONTACTED NISSAN CONSUMER AFFAIRS AND THEY SAID THE REPAIR IS COVERED, AND I TOLD THE DEALER THIS, BUT THE DEALER SAID NISSAN WON'T REIMBURSE HIM SO HE WON'T MAKE THE REPAIRS UNLESS I PAY, AND PAY UP FRONT, NO LESS. I CAN'T AFFORD THIS AND MY VEHICLE IS RAPIDLY APPROACHING THE 120,000 WARRANTY CUT OFF AND I HAVE THE FEELING THEY ARE JUST STALLING UNTIL THE WARRANTY RUNS OUT. THE VEHICLE IS DANGEROUS TO DRIVE BUT I HAVE NO CHOICE AND I DON'T KNOW WHOM TO TURN TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350826August 20, 2010
VISIBILITY
THE DRIVER SUN VISOR ON THE 2007 NISSAN MURANO DOESN'T STAY IN THE OPEN POSITION (AGAINST THE WINDSHIELD). VISOR DROPS DOWN TO A 90 DEGREE ANGLE FROM THE ROOF IN FRONT OF DRIVER'S EYE SIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350556August 19, 2010
VISIBILITY
NISSAN MURANO DRIVER'S SIDE SUN VISOR FALLS INTO DRIVER'S LINE OF VISION WHEN DRIVING OVER BUMPY ROADS. THIS IS A SAFETY HAZARD AS IT IMPEDES THE DRIVER'S VISIBILITY. IT HAPPENS CONSISTENTLY AND THE ONLY SOLUTION APPEARS TO BE REPLACING THE VISOR AT A COST OF $400+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350595August 19, 2010
SEATS
NISSAN MURANO DRIVERS SEAT DEFECTIVE - WHILE DRIVING MY MURANO LAST YEAR, THE SEAT WELD IN FRONT BROKE CAUSING THE SEAT TO LEAN EXCESSIVELY AND ALMOST CAUSING ME TO HAVE AN ACCIDENT AS I WAS DRIVING. THE NISSAN DEALER SAID IT WAS A COMMON NISSAN DEFECT BUT SINCE THERE WAS NOT A RECALL I WOULD HAVE TO PAY FOR THE REPAIR. I PAID MY MECHANIC TO WELD THE FRONT BREAK AND TO INCLUDE ADDITIONAL SUPPORT BRACES. ON TUESDAY OF THIS WEEK, WHILE PULLING INTO A PARKING LOT AT 5PM, A DIFFERENT SEAT WELD IN THE BACK BROKE CAUSING THE SEAT TO LEAN TO THE RIGHT WHILE CORNERING LEFT. BECAUSE OF THE EXTREME AND SUDDEN MOVEMENT I LOST CONTROL OF THE CAR, ROLLED ACROSS LANES AND UP ONTO A CURB, ALMOST TAKING OUT 4 PEOPLE SITTING AT AN OUTSIDE TABLE AT THE LOCAL GLORY DAYS RESTAURANT. I COULD NOT REACH THE BRAKE PEDAL BECAUSE OF THE ANGLE. LUCKILY, I DID NOT HURT ANYBODY OR DAMAGE ANYTHING OTHER THAN POSSIBLY THROWING A WHEEL WEIGHT OFF OF THE FRONT RIGHT TIRE. FROM VISITING MANY MURANO OWNER FORUMS, I SEE THAT LITERALLY HUNDREDS AND HUNDREDS OF OWNERS HAVE HAD A SIMILAR EXPERIENCE WITH THESE WELDS BREAKING AND HAVE BEEN TOLD THE SAME THING BY THEIR LOCAL NISSAN DEALERSHIPS "IT'S OUT OF WARRANTY AND UNLESS A RECALL IS PUT OUT, YOU'RE PAYING CLOSE TO $1000 FOR THE FIX". A MANUFACTURERS OR DESIGN DEFECT THAT ALMOST CAUSED ME TO RUN OVER 4 PEOPLE YESTERDAY SHOULD INDEED BE A CONCERN OF NISSAN AND IT SEEMS THAT IT IS NOT. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350008August 17, 2010
VISIBILITY
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR WOULD NOT STAY IN THE UPWARD POSITION. WHEN DRIVING, IT WOULD FALL DOWN OBSTRUCTING THE CONTACT'S VIEW OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD STARTLE HER AND COULD POTENTIALLY RESULT IN A CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000. UPDATED 11/19/10 *CN UPDATED 11/23/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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