Nissan Murano Complaints

5,967 consumer complaints on file.

#10405991June 11, 2011
SEATS
BROKEN DRIVERS SEAT (POWER LEATHER SEAT). LEFT REAR SEAT SUPPORT/FRAME APPEARS TO BE BROKEN. DRIVER'S SEAT HAS NO SUPPORT FROM LEFT REAR PART OF FRAME - TILTED BACK TOWARD THE LEFT REAR CORNER AND ROCKS ON THE LEFT SIDE. ALSO APPEARS TO BE UNRESTRAINED (CAN ROCK FORWARD)ON LEFT REAR CORNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405910June 10, 2011
SEATS
THERE WAS NO EVENT THAT HAPPENED PRIOR TO THIS PROBLEM. DRIVER'S SEAT HAS A ROCKING BACK AND FORTH MOTION AT THE LEFT REAR. IT APPEARS NHTSA HAS ISSUED A TSB FOR THIS PROBLEM PREVIOUSLY, BUT THE PROBLEMS STILL OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405537June 8, 2011
SEATS
WHILE TURNING RIGHT WHILE DRIVING MY 2005 NISSAN MURANO I HEARD AND FELT A LOUD POP UNDERNEATH MY SEAT. UPON INVESTIGATING I DISCOVERED THAT THE BACK LEFT SIDE OF MY SEAT HAD BROKEN LOOSE FROM THE BRACKET. THE LEFT BACK OF THE SEAT REMAINS DISENGAGED FROM THE SEAT FRAME. I WENT TO THE NISSAN DEALER TODAY WHERE I PURCHASED THE CAR AND WAS QUOTED $898.08 FOR A NEW SEAT FRAME (PART # 87450+A) AND AN ADDITIONAL $153-204 LABOR FOR INSTALLATION. AFTER RESEARCHING ONLINE, I HAVE DISCOVERED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE MURANO AND THAT NISSAN NOW USES A NEWLY DESIGNED PART TO PREVENT THIS FROM HAPPENING. THE FACT THAT MY SEAT IS NOT FULLY ATTACHED IN MY CAR IS VERY CONCERNING AND CERTAINLY IS A SAFETY ISSUE. I AM A BIT SURPRISED BY THE FACT THAT THE NISSAN SERVICE DEPARTMENT I WENT TO APPEARED TO NEVER HAVE HEARD OF OR SEEN THIS ISSUE AND YET WHEN I WENT TO THE PARTS DEPARTMENT, THE REPRESENTATIVE TOLD ME THAT HE HAD QUOTED FOR THE PART 4 TIMES RECENTLY. HMMM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405615June 8, 2011
SEATS
MURANO FRONT DRIVERS SEAT FRAME CRACKED/BROKEN SEEN LOTS OF COMPLAINTS ON INTERNET OF OTHER PEOPLE WITH THE SAME ISSUE AND NO RECALL HAS BEEN SUBMITTED TO NISSAN FOR THIS ISSUE TO BE FIXED. COST RUNS OVER A THOUSAND DOLLARS TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405641June 8, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE FUEL GAUGE WAS DEFECTIVE AND NOT PROVIDING THE CORRECT READING OF FUEL LEVELS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405640June 8, 2011
LATCHES/LOCKS/LINKAGES
MY 2005 NISSAN MURANO LOCKS TO ALL FOUR DOORS, TRUNK AND GAS TANK MALFUNCTION FREQUENTLY. I HAVE BEEN STRANDED WITH NO GAS BECAUSE I HAVE BEEN UNABLE TO UNLOCK THE GAS TANK FOR A PERIOD OF TIME. THERE IS NO "KEY" OPENING FOR THE GAS TANK, HATCH IN THE BACK OR 3 PASSENGER DOORS-ONLY THE DRIVER'S SIDE DOOR. I HAVE ALREADY HAD THE ACTUATORS REPLACED ONCE ON BOTH SIDES OF THE CAR A COUPLE OF YEARS AGO AND NOW THEY ARE BROKEN AGAIN. THIS IS A SAFETY CONCERN BECAUSE WE CAN NOT BE SURE THE DOORS ARE LOCKED, CAN NOT OBTAIN GAS, CAN NOT ACCESS THE TRUNK AREA, OR UNLOCK PASSENGER DOORS ON FREQUENT BASIS. SOMETIMES, THEY WORK AND SOMETIMES THEY DON'T. THE COST TO REPLACE THE ACTUATORS IS AROUND $1600. THAT IS A SIGNIFICANT AMOUNT OF MONEY TO BURDEN THE OWNER OF THE VEHICLE WHEN CLEARLY THERE IS A DEFECT IN THE CAR. THERE ARE SO MANY MURANO OWNERS WITH THE SAME PROBLEM. NISSAN NEEDS TO RECALL AND REPLACE THE ACTUATORS FOR THE LIFETIME OF THE CAR. THIS IS A SIGNIFICANT SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406401June 8, 2011
UNKNOWN OR OTHER
ON 08/10/2010 WE PAID OUR LOCAL NISSAN DEALER $470.93 TO REPAIR THE DRIVER SIDE DOOR LOCK. BEFORE THE REPAIR THE DRIVER'S DOOR WE COULD NOT OPEN WITH THE KEY FOB OR WITH THE INTERIOR MANUAL LOCK. WE HAD TO USE THE DOOR KEY. NOW ALL THE OTHER DOORS ARE ACTING THE SAME WAY. THEY DO NOT UNLOCK OR LOCK WITH THE KEY FOB OR INTERIOR MANUAL LOCK. NOTE: THERE IS ONLY ONE KEY HOLE ON THE EXTERIOR OF THE CAR. THIS IS A HUGE SAFETY ISSUE. NUMEROUS TIMES WE HAVE HAD CHILDREN IN THE BACK SEAT THAT WE CAN'T GET OUT OF THE CAR WITHOUT HAVING TO CLIMB OVER AND MANUALLY SWITCHING THE DOOR FROM LOCKED TO UNLOCKED. ALSO, WHEN WE THINK THE DOOR IS LOCKED IT SOMETIMES ISN'T, WHICH IS ANOTHER SAFETY ISSUE. NISSAN WANTS US TO PAY TO HAVE EACH DOOR FIXED. I HAVE NEVER HAD A CAR THAT I COULDN'T GET IN OR COULDN'T GET OUT OF. I BELIEVE THIS IS A HUGE SAFETY ISSUE AND WOULD LIKE A RECALL ON THIS CAR AND HAVE NISSAN REIMBURSE ME FOR THE DRIVER DOOR LOCK THAT I ALREADY PAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406373June 7, 2011
SEATS
DRIVER SIDE SEAT BRACKET BROKEN. CONCERNED ABOUT SEAT COMING COMPLETELY DETACHED IN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405454June 7, 2011
VISIBILITY
NORMAL VEHICLE USE, ABOUT 45K MILES.THE DRIVERS SIDE SUN VISOR FAILS TO REMAIN IN THE UP POSITION. THIS LEADS TO CRITICAL DRIVER BLINDING AT UNEXPECTED TIMES, USUALLY DURING STOPS OR TURNS WHEN SIGHT IS CRITICAL. NISSAN WOULD NOT REPAIR UNDER $400 AND NO AFTER MARKET PARTS HAVE BEEN FOUND. A SEARCH SHOWS THIS TO BE A KNOWN COMMON ISSUE AFFECTING DRIVER SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405520June 7, 2011
SEATS
UPON SITTING NORMALLY IN THE DRIVER'S SEAT OF MY 2005 NISSAN MURANO THE REAR RIGHT HAND SIDE OF THE SEAT FRAME SHEARED SUDDENLY. THIS RESULTED IN THE SEAT NOW SHIFTING LEFT AND RIGHT WHILE DRIVING AS WELL AS LEANING SEVERELY WHEN TAKING A LEFT HAND TURN. CONTACTED NISSAN CONSUMER AFFAIRS AND FILED COMPLAINT, AWAITING RESPONSE. COST OF REPAIR AT DEALERSHIP QUOTED @ $150 FOR REPLACEMENT PART AND $350 FOR LABOR + TAX. DEALERSHIP CHARGED ME $70 FOR DAIGNOSIS THOUGH I COULD HAVE POINTED AT THE BREAK MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404512June 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLE DOES NOT RESPOND TO DEPRESSION OF THE GAS PEDAL. IT DOES THIS SPONTANEOUSLY, WHICH IS DANGEROUS WHEN MAKING A LEFT HAND TURN THROUGH AN INTERSECTION WITH ONCOMING TRAFFIC. I TOOK MY CAR TO A RESTAURANT LAST NIGHT AND WHEN WE LEFT TO COME HOME THE VEHICLE WOULD NOT TRAVEL AT SPEEDS OVER 10MPH. WE HAD TO TURN THE VEHICLE OFF AND BACK ON AT ALL STOP SIGNS/LIGHTS IN ORDER FOR IT TO GO AT ALL AFTER MAKING A STOP. IMMEDIATELY DROVE THE VEHICLE STRAIGHT HOME, AFTER RESEARCH FOUND OUT THAT MANY PEOPLE HAVE THE EXACT SAME PROBLEMS WITH THEIR EARLY YEAR NISSAN MURANOS. NISSAN NEEDS TO DO A MAJOR RECALL AND OWN UP TO THEIR MISTAKE BEFORE SOMEONE'S LIFE IS TAKEN AS A RESULT OF THEIR FAULTY MECHANICS. MY CAR HAS APPROXIMATELY 155K MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404514June 5, 2011
SEATS
THE DRIVER'S SEAT STARTED TO ROCK UNDER ACCELERATION AND BRAKING ON MY WIFE'S 2007 (BUILT IN 2008) WHICH AT TIMES MAKES THE VEHICLE HARD TO CONTROL. THIS WAS INITIALLY REPAIRED BY BUSAM NISSAN UNDER WARRANTY ON AUG. 3RD, 2010. THE WARRANTY EXPIRED IN MARCH OF 2011. TWO (2) MONTHS AFTER THIS THE SEAT BEGAN TO ROCK JUST LIKE BEFORE. I TOOK IT TO BUSAM AND THE SERVICE MANAGER SAID $1,400 TO REPAIR. YOU CAN GUESS MY REACTION. A NISSAN REPAIR BY THE DEALER SHOULD BE COVERED FOR AT LEAST A YR. AND SINCE THIS IS THE 2ND OCCASION IN LES THAN A YR. ONE WOULD THINK THEY MIGHT BE CONCERNED. I WAS ADVISED TO CALL NISSAN CUSTOMER SERVICE AND TALKED TO [XXX] IN TN.. SHE DID LVM 3 DAYS LATER SAYING TO CONTACT HER. I CALLED NUMEROUS TIMES AND LVMS FOR HER. 5 DAYS LATER SHE CALLED AND GOT MY WIFE. SORRY, NISSAN IS NOT RESPONSIBLE. THAT'S IT. I HAVE BEEN TRYING TO CONTACT HER FOR 2 WEEKS NOW TO NO AVAIL. THERE ARE 20 PAGES OF COMPLAINTS ON EDMUNDS.COM ALONE PLUS NUMEROUS COMPLAINTS ON THE NISSAN FORUM AND ALSO ON THIS SITE. THE PARTS USED TO REPLACE THE SEAT ARE NOW COMBINED INTO AN $800 COMPLETE PART WHICH INCLUDES THE TWO (2) PARTS REPLACED IN AUGUST, 2010. THE PART #'S ' HAVE BEEN CHANGED BUT I HAVE FOUND A CROSS REFERENCE AND THEY ARE INCLUDED IN THE NEW ASSEMBLY. THIS MUST OF CONCERN TO NISSAN AS THIS MAKES IT EASIER FOR A DEALERSHIP TO DIAGNOSIS AND REPAIR. THIS IS NOW GETTING TO BE A DANGEROUS SITUATION AND I EXPECTED BUSAM TO STAND BESIDE ME BUT THEY WOULD NOT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404407June 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I JUST PURCHASED A NISSAN MURANO YESTERDAY AND AFTER JUST 10 MINUTES OR SO OF DRIVING I NOTICED THAT THE ACCELERATION IS NOT EXACTLY IN SYNC WITH MY PRESSURE ON THE PEDAL. THE PREVIOUS OWNER ALSO COMPLAINED OF THIS TO THE NISSAN DEALER HE BOUGHT IT FROM. THE DEALER SAID IT WAS THE AIR INTAKE AND REPLACED IT AT NO CHARGE. SHORTLY AFTER MY INITIAL DRIVE IT DID NOT ACCELERATE EVEN WHEN THE GAS PEDAL WAS TO THE FLOOR. TODAY I ENTERED A BUSY INTERSECTION TO MAKE A LEFT HAND TURN AND AFTER THE ON COMING TRAFFIC I PRESSED ON THE ACCELERATOR BUT NO RESPONSE RPMS WERE STUDY BELOW 1000 LIKE IT WAS STILL IDLING. AFTER SEVERAL FUTILE ATTEMPTS PRESSING ON THE GAS PEDAL I PUT THE CAR IN PARK THEN BACK TO DRIVE HIT THE GAS BUT AGAIN NO ACCELERATION. AT THIS TIME I AM IN THE MIDDLE OF THE INTERSECTION UNDER THE RED LIGHT. THERE IS ANOTHER CAR BEHIND ME THAT IS STUCK IN THE INTERSECTION AS WELL WHICH MAKES A HARD LEFT TO GET AROUND AND BARELY AVOIDS AN ACCIDENT. NOW WITH CARS ALL AROUND ME I BECOME ALMOST FRANTIC AND I AM A 52 YEAR OLD MAN WITH PLENTY OF DRIVING EXPERIENCE AND RARELY PANIC. I DECIDED TO SHUT OFF THE CAR AND RESTART IT (YES IN THE MIDDLE OF A BUSY INTERSECTION UNDER A RED LIGHT BLOCKING TRAFFIC I TURN OFF THE CAR AND RESTART IT). IT TOOK OFF IMMEDIATELY. TONIGHT I READ A NISSAN FORUM WITH MANY OTHER NISSAN MURANO OWNERS DESCRIBING SIMILAR INCIDENTS. THIS IS A VERY VERY SERIOUS FLAW IN THE ENGINEERING UNDER NO CIRCUMSTANCE SHOULD AN AUTOMOBILE NOT ACCELERATE WHEN THE PEDAL IS PRESSED WITHOUT SOME PRECURSOR EVENT TO WARN THE OPERATOR. THIS IS A VERY SERIOUS PROBLEM AND THERE SHOULD BE A RECALL. I WILL CONTACT MY LOCAL NISSAN DEALER TO HAVE IT LOOKED AT AND ISSUE A COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405168June 4, 2011
ELECTRICAL SYSTEM
THE PASSENGER SIDE DOOR LOCK IS NOT LOCKING OR UNLOCKING COMPLETELY WHEN USING THE REMOTE OR KEY. IT APPEARS TO BE LOCKED, BUT THE DOOR CAN BE OPENED FROM OUTSIDE THE CAR AND VISA VERSA. STARTING IN MAY 2011, THE DRIVER'S SIDE DOOR LOCK IS DOING THE SAME THING. I'M ALSO UNABLE TO ENTER THE VEHICLE THROUGH NEITHER OF THE FRONT DOORS AND HAVE TO ENTER THROUGH THE BACK DOORS TO UNLOCK THE FRONT DOORS MANUALLY FROM THE INSIDE. THIS IS A SAFETY ISSUE AS I OR A PASSENGER CAN GET LOCKED OUT OF THE CAR OR THINK THE DOOR IS LOCKED WHILE IN THE CAR AND SOMEONE FROM THE OUTSIDE COULD GAIN ACCESS. IN CASE OF EMERGENCY, I MAY OR MAY NOT BE ABLE TO GET INTO OR OUT OF THE CAR. STARTING IN NOVEMBER 2010 WHILE RAISING THE WINDOW ON THE PASSENGER SIDE WITH THE POWER WINDOW BUTTON, IT AUTOMATICALLY LOWERS ON IT'S OWN ON OCCASION. IT STOPS WHEN HALF OPEN. TO KEEP IT CLOSED, I HAVE TO INCH IT UP SLOWLY. AGAIN THIS IS A SAFETY ISSUE. THE LOCK TO THE GAS CAP FAILED TO OPEN AROUND 40,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404445June 4, 2011
VISIBILITY
DEAR SIR, WE OWN A 2004 NISSAN MURANO THAT WE BOUGHT NEW IN MAY OF 2004. THE VEHICLE HAS PERFORMED GREAT OVER THE YEARS; HOWEVER, WE DO HAVE ONE VERY IMPORTANT SAFETY ISSUE WITH THE NISSAN MURANO WHICH IS THE DRIVER'S SIDE SUN VISOR. AS YOU ARE DRIVING, THE SUNVISOR WILL DROP DOWN BLOCKING THE VIEW OF THE ROADWAY. I HAVE ALSO SPOKEN WITH ANOTHER NISSAN MURANO OWNER WHO STATED THAT SHE HAS EXPERIENCED THE SAME PROBLEM. ALSO, I RAN AN INTERNET SEARCH FOR "PROBLEMS WITH A NISSAN MURANO SUNVISOR" AND DISCOVERED NUMEROUS BLOGS SUBMITTED BY INDIVIDUALS WHO HAVE EXPERIENCED THE EXACT SAME PROBLEM WITH THEIR NISSAN MURANOS. I STRONGLY FEEL THAT THIS ISSUE NEEDS TO BE INVESTIGATED BEFORE SOMEONE IS VERY SERIOUSLY INJURED OR PERHAPS KILLED BECAUSE THEY WERE UNABLE TO SEE THE ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404300June 3, 2011
VISIBILITY
I OWN A 2005 NISSAN MURANO AND BOTH SUN VISORS KEEP FALLING. I'VE TRIED VELCRO AND EVEN GLUE BUT TO NO AVAIL. THESE FAULTY VISORS ARE DANGEROUS BECAUSE THEY TEND TO FALL WHEN I AM DRIVING AND MOMENTARILY OBSTRUCT MY VIEW. I'VE COME CLOSE ON A FEW OCCASIONS TO HITTING A VEHICLE IN FRONT OF ME BECAUSE OF THIS. THE COST TO REPLACE THESE VISORS IS EXORBITANT ($350 OR MORE EA) AND WHILE RESEARCHING WHERE TO BUY THEM CHEAP OR EVEN A METHOD OF REPAIR FOR THIS DEFECT I'VE FOUND THAT THERE ARE MULTIPLE NISSAN OWNERS WITH THIS EXACT SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403997June 1, 2011
SEATS
TL*THE CONTACT OWNS A 2006 NISSAN MIRANO. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT WAS BROKEN. WHEN THE CONTACT MADE A LEFT OR RIGHT TURN THE SEAT WOULD SWAY IN THE SAME DIRECTION AS THE VEHICLE. NEITHER THE DEALER OR MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 83,208.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404051June 1, 2011
SEATS
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THE FRONT DRIVER'S SEAT MOTOR FAILED, NO LONGER ALLOWING HIM TO MAKE ADJUSTMENTS TO THE SEAT. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE SEAT INVOLUNTARILY SHIFTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 07/08/11 *BF THE CONSUMER STATED WHEN THE KEY WAS INSERTED INTO THE IGNITION, THE SEAT WOULD MOVE AUTOMATICALLY. UPDATED 12/19/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404073June 1, 2011
SEATS
TL*THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THE BRACKET ON THE DRIVER SEAT WAS BROKEN AND UNSTABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED TO REPAIR THE FAILURE HE HAD TO PAY THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THERE WERE NO RELATED RECALLS OR WARRANTIES FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404091June 1, 2011
SEATS
THERE WAS NO EVENT LEADING UP TO THE FAILURE. I SIMPLY GOT INTO MY CAR AND NOTED THAT THE DRIVER'S SEAT SUDDENLY ROCKED BACK AND FORTH LIKE IT WAS OFF TRACK OR HAD COME UNBOLTED FROM THE BASE. WHILE DRIVING THE SEAT WAS UNSTABLE AND WOULD SHIFT IN PLACE, ESPECIALLY AROUND CORNERS. I TOOK THE CAR TO A LOCAL REPAIR SHOP AND WAS INFORMED THAT THE PROBLEM WAS A BROKEN SUPPORT BAR. APPARENTLY THE WELD WHERE IT MET AT THE SEAT FRAME HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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