Nissan Murano Complaints

5,967 consumer complaints on file.

#10457428May 3, 2012
SEATS
THE BRACKET HOLDING THE DRIVER SEAT UP BROKE WHILE SITTING IN A PARKING LOT. IT MADE A SNAPPING SOUND AND LURCHED DOWN IN THE REAR AND TO THE LEFT, CAUSING ME TO LEAN INTO THE DOOR. NOW THE SEAT ROCKS BACK AND FORTH WHILE I DRIVE/ACCELERATE/DECELERATE. UPON INVESTIGATION, THE PART OF THE BRACKET THAT BROKE WAS A POORLY DESIGNED V SHAPED PUNCHED METAL LINK WHICH DEVELOPED STRESS FRACTURES AT THE WEAK POINTS. WITH VERY LITTLE RESEARCH, THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH MURANOS '03-'08, AND IS ADDRESSED UNDER A TSB, HOWEVER A RECALL HAS NOT BEEN ISSUED. THIS IS A HUGE SAFETY CONCERN FOR ME AND COMBINED WITH OTHER DEFECTIVE ISSUES SUCH AS A LEAKING STEERING RACK AND DRIVER VISOR WHICH REFUSES TO STAY UP, I AM NOT LIKELY TO EVER OWN A NISSAN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457169May 2, 2012
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT WAS DRIVING 20 MPH WHEN THE BOTTOM OF THE DRIVER'S SEAT FRACTURED FROM THE TRACK. THE CONTACT HAD TO HOLD HERSELF UP WITH THE STEERING WHEEL WHILE CAREFULLY MANEUVERING OFF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER ADVISED THAT THE LINK ASSEMBLY AND THE MOTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE NOT RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 64,453.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457069May 1, 2012
SEATS
2006 NISSAN MURANO DRIVER'S POWER SEAT FRAME BROKEN. SEAT TILTS TO THE LEFT AND NOT SECURELY FASTENED TO FLOOR. SAFETY CONCERN AS FRAME SNAPPED AND BROKE WHILE I WAS DRIVING. SAFETY CONCERN IF I WERE TO BE IN AN ACCIDENT . THERE IS A TECHNICAL SERVICE BULLETIN BUT I CAN'T FIGURE OUT THE PART NEEDED TO FIX SEAT. CALLED LOCAL DEALER AND THEY ARE UNAWARE OF ANY ISSUES. I HAVE RESEARCHED THOUSANDS OF COMPLAINTS FOR THE MODELS IN 2003---2007. I THINK THERE NEEDS TO BE A RECALL DUE TO SAFETY ISSUES. * JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456845April 30, 2012
STEERING:RACK AND PINION
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE RACK AND PINION LEAKED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A LOT OF NOISE AND HAD TO CONSTANTLY HAVE TO HAVE THE POWER STEERING FLUID REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 101,000. UPDATED 6/4/12 *CN UPDATED 06/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456924April 30, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE ACCELERATION POWER SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE TRANSMISSION FLUID NUMEROUS TIMES BUT THE FAILURE WAS NOT CORRECTED. THE FAILURE WOULD RECUR MOSTLY WHEN DRIVING DOWNHILL AND MOST RECENTLY, THE VEHICLE WOULD STALL SPORADICALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AS THE TRANSMISSION SLIPPING AND LOW PRESSURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 197,467. UPDATED 07/02/13*LJ UPDATED 7/31/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456757April 28, 2012
AIR BAGS
THE OCCUPANT SENSOR FAILED WHICH DISABLES THE ENTIRE AIRBAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456655April 27, 2012
SEATS, VISIBILITY
THE DRIVER'S SIDE POWER SEAT SOMEHOW BROKE UNDER NORMAL WEAR AND TEAR. THE SEAT LEANS TO THE LEFT SIDE AND WOBBLES TO THE FRONT AND BACK. THEREFORE HAVING TO ACCELERATE, DECELERATE, TURN CORNERS AND GO OVER ROUGH ROAD CAUSES THE SEAT TO MOVE ALL OVER THE PLACE. I BELIEVE THIS CAUSES A SAFETY ISSUE WHILE TRYING TO DRIVE. THIS IS A NISSAN DESIGN FLAW THAT SHOULD BE ON A RECALL NOTICE AND CORRECTED BY NISSAN FREE OF CHARGE TO THE CONSUMER. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS SEAT AND FOR MANY, THE DEALERSHIP WANTS TO CHARGE SOME OUTRAGEOUS PRICE TO GET THE PROBLEM CORRECTED. ANOTHER ISSUE IS THE DRIVER'S SIDE VISOR WHICH FLOPS DOWN UNEXPECTEDLY WHILE DRIVING FOR NO APPARENT REASON. WHEN RETURNED TO IT'S NORMAL PLACE, IT WILL FALL DOWN. THIS CAUSES ANOTHER SAFETY ISSUE WHILE TRYING TO DRIVE. THE VISIBILITY IS COMPROMISED AND AN ACCIDENT COULD VERY WELL OCCUR. PLEASE ADDRESS THESE DESIGN FLAWS FOR RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456731April 27, 2012
VISIBILITY
THE SUN VISORS REFUSE TO STAY UP WHILE DRIVING AND MAKE DRIVING UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456408April 25, 2012
VISIBILITY
OUR NISSAN MURANO HAS A DRIVER SIDE SUN VISOR THAT FAILS TO REMAIN UP WHILE DRIVING. IT WILL CONTINUALLY FALL DOWN WITHOUT WARNING, THIS IS NOT ONLY A SURPRISE, IT BLOCKS OUR VIEW SUDDENLY. NISSAN REFUSES TO REPLACE IT EVEN WITH OUR EXTENDED WARRANTY. WE KNOW IT IS A SERIOUS SAFETY ISSUE, WE HAVE REMOVED IT FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456508April 25, 2012
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, HE NOTICED THAT THE DRIVER'S SEAT WAS NOT ATTACHED TO THE FRAME. THE SEAT BRACKET WAS ALSO FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 57,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456178April 23, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE JERKED AND STALLED AT THE SAME TIME, THE CHECK ENGINE LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE VEHICLE JERKED AND CRASHED INTO A CEMENT WALL WHILE THE CONTACT ATTEMPTED TO PARK. THE CONTACT THOUGHT THAT THE FAILURE WAS A DRIVER'S ERROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE WITH REPAIRS BECAUSE THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V169000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10456014April 22, 2012
SEATS
SEAT FRAME ASSEMBLY ON DRIVERS SIDE BROKE CAUSING THE DRIVERS SEAT TO LEAN TO THE LEFT. VERY UNSTABLE AND IT HAPPEN WHILE DRIVING. THE DEALER WELDED THE PART, SAYING NOT SURE IT WILL HOLD. THE SAME PROBLEM HAPPENED AGAIN APRIL 20 AND ONCE AGAIN THE DEALER WELDED THE PART SAYING THE METAL IS VERY THIN. A NEW PART INSTALLED IS APPROX. $700. THE PART IS A IMPROVED PART THAT IS STRONGER NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456015April 22, 2012
VISIBILITY
SUN VISOR - FALLS DOWN BLOCKING THE DRIVERS VIEW WHILE DRIVING. WEAK SPRING IN THE UNIT I WAS TOLD. NEW REPLACEMENT PART IS $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456020April 22, 2012
VEHICLE SPEED CONTROL
I CONTINUE TO HAVE EPISODIC LOSS OF POWER WITH MY 03 MURANO. ALL INSTANCES OCCUR AFTER DRIVING AT INTERSTATE SPEED FOR MORE THAN 30 MINUTES AT A RATE OF BETWEEN 65 -80 MPH DURING TIMES OF HIGH HEAT (100 DEGREES+). THE FIRST INCIDENT OCCURRED IN JUNE 2010 WHILE DRIVING FROM PHOENIX TO FLAGSTAFF. GOING UP A LONG INCLINE, I NOTICED THAT MY SPEED WAS DECLINING (I WAS USING CRUISE CONTROL). PUSHING ON THE ACCELERATOR - NO RESPONSE. THE CAR CONTINUED TO DECELERATE ON IT'S OWN AS I STRUGGLED TO BOTH CHANGE LINES TO GET TO THE NONEXISTENT SHOULDER OF THE ROAD AND AVOID GETTING HIT BY THE SEMITRUCKS. TURNED OFF THE CAR FOR 30 MINUTES AND WAITED. TURNED IT BACK ON AND THE CAR RAN. I HAVE SINCE NOT USED CRUISE CONTROL. THEY COULD FIND NOTHING WRONG; CAR DID SAME THING IMMEDIATELY AFTER, DROVE IT BACK TO THE SHOP - THEY COULD NOT REPLICATE IT! JUNE 2011 - DRIVING FROM LA TO PHOENIX, 105 DEGREES AND 2 HOURS IN TO THE TRIP, THE CAR DOES THE SAME THING. PULLED OFF THE ROAD, WAITED. TRIED AGAIN; COULD GO 10 MILES BEFORE THE CAR BEGAN LOSING POWER. TOWED TO A DEALER - WHO COULD NOT REPRODUCE THE INCIDENT. APRIL 2012 - DRIVING FROM TUCSON TO PHOENIX; 105 DEGREES AND 72 MILES INTO THE TRIP. LOSS OF POWER ON THE INTERSTATE; 1 HR OF WAITING, AND POWER RETURNS, BUT I DID NOT TRUST THIS CAR TO GET ME HOME (NOR DID I WANT TO BE STALLED IN THE MIDDLE OF AN AZ DESERT WAITING FOR A TOW TRUCK.) TOWED TO A DIFFERENT NISSAN DEALER. I HAVE HAD THIS CAR IN AND HAD MANY THINGS DONE AND REPLACED - THE CAM SENSOR, TRANSMISSION FLUID, ETC. NO ONE CAN FIGURE THIS OUT AND MORE FRUSTRATING IS THAT NOT ONE MECHANIC CAN REPLICATE THIS LOSS OF POWER/LACK OF RESPONSE TO THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456039April 22, 2012
SEATS
DRIVER'S SIDE POWER SEAT WILL NOT MOVE FORWARD OR BACKWARD ANYMORE. IT IS STUCK AT THE FAR BACK POSITION. NISSAN SAYS THAT THE PART REPLACEMENT WOULD COST AROUND $1000 PLUS LABOR. THIS IS NOT A PART THAT IS SUPPOSED TO WEAR OUT AND TOO EXPENSIVE. IT IS A SAFETY HAZARD NOT TO BE ABLE TO MOVE THE SEAT FORWARD, BUT I CAN'T AFFORD TO SPEND $1300 TO FIX THIS ISSUE. FROM A FORUM ONLINE, IT APPEARS THAT MANY, MANY PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE NISSAN MURANO DRIVER'S SEAT AND NISSAN IS REFUSING TO ACCEPT THIS AS A DESIGN FLAW AND FIX THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456040April 22, 2012
SEATS
THE DRIVER SEAT IS LOOSE ON THE LEFT SIDE. THIS ALLOWS THE SEAT TO MOVE BACK AND FORTH, UP AND DOWN, AND SIDE TO SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456049April 22, 2012
SEATS
THE DRIVER'S SEAT FRAME BROKE IN MY 2007 NISSAN MURANO. FORTUNATELY AT THE TIME MY SEAT SNAPPED I HAD PARKED MY CAR IN THE DRIVEWAY AND WAS GETTING OUT; HAD I BEEN GOING DOWN THE FREEWAY AT 65 MPH THE RESULT COULD'VE BEEN MUCH WORSE. AFTER A THOROUGH LOOK WE FOUND A METAL SUPPORT BRACKET ON THE BACK LEFT SIDE OF THE CHAIR SNAPPED IN TWO RESULTING IN A CHAIR THAT WAS UNSTABLE AND ROCKED. THIS PROBLEM IS WELL KNOWN TO NISSAN. A LOOK AT MURANO FORUMS WILL DEMONSTRATE THAT MANY PEOPLE ARE HAVING THE SAME ISSUE AND THE COST TO REPLACE OR REPAIR THE SEAT IS CONSIDERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455836April 20, 2012
SUSPENSION
WHILE DRIVING ON THE DEALER PROVIDED SPEAR, THE REAR DIFFERENTIAL WAS DAMAGED AND CAUSED THE REAR WHEELS TO GRIP AT 50 MPH. THE WHEELS WOULD HAVE LOCKED UP IF I HAD CONTINUED DRIVING AT THAT RATE OF SPEED. THIS IS AN UNSAFE SITUATION, BECAUSE THE DEALER PROVIDED SPEAR IS NOT APPROPRIATE FOR THIS TYPE OF VEHICLE (AWD/SUV). I COULD HAVE LOST MY LIFE IF THE WHEELS HAD LOCKED UP COMPLETELY AND I LOST CONTROL OF THE CAR IN TRAFFIC. I AM A NURSE AT AN ACUTE CARE HOSPITAL AND I FEEL THIS IS A SIGNIFICANT SAFE ISSUE THAT NEEDS TO BE ADDRESSED BY NISSAN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455734April 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE THEN JERKED, HESITATED, AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RAN A DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE SPEED SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455753April 19, 2012
SEATS
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS DEFECTIVE AND SHIFTED POSITIONS WHILE DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC, WHO INSPECTED THE DRIVER'S SEAT AND TIGHTENED THE BOLTS. THE FAILURE CONTINUED. THE LOCAL MECHANIC INSPECTED THE VEHICLE FOR A SECOND TIME AND STATED THAT THE RETRACTOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 61,300. UPDATED 05/15/12 * BF UPDATED 05/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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