Nissan Murano Complaints

5,967 consumer complaints on file.

#10578680April 9, 2014
SEATS
WAS DRIVING ON HIGHWAY WHEN THE DRIVERS SEAT FELL BACK TOWARD DOOR. SEAT WAS NOT STABLE AND ROCKED WHILE DRIVING. BROUGHT CAR IN AND WAS TOLD THE LEFT FRONT SEAT TRACK WAS BROKEN AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577551April 5, 2014
VISIBILITY
THE SUN VISOR ON THE DRIVER'S SIDE WILL NOT STAY IN THE UPWARD OR "NOT IN USE" POSITION. I CAN BE DRIVING AND IT WILL FALL DOWN BLOCKING MY VISION WHILE DRIVING. IN THE BEGINNING I THOUGHT IT WAS ONLY MY CAR BUT AFTER RESEARCHING AND TALKING WITH DEALERSHIP IT IS A COMMON MALFUNCTION. DEALERSHIP SAID THEY ARE AWARE BUT THE PROBLEM CANNOT BE FIXED BY RECALL BECAUSE NISSAN HAS NOT GIVEN THEM THE "OKAY." IN ORDER TO FIX PROBLEM A NEW VISOR WOULD NEED TO BE INSTALLED WITH VISOR PART ALONE COSTING $200+. I CURRENTLY HAVE TO PULL OVER THE EXTENSION VISOR ON THE PASSENGER SIDE TO HOLD UP THE DRIVER'S SIDE SUN VISOR, AND THE DRIVER'S SIDE VISOR WILL STILL FALL DOWN AT RANDOM TIMES BLOCKING MY VISION AND AT TIMES AT VERY CRUCIAL MOMENTS. I FEEL THIS IS A MAJOR SAFETY HAZARD AND A DEFECT PRODUCT INSTALLED BY NISSAN. IN THE BEGINNING I TRIED TO GET NISSAN TO FIX BUT TO NO AVAIL. I WOULD HAVE FILED A COMPLAINT BEFORE NOW BUT WAS NOT AWARE OF YOUR WEBSITE, WHICH I BELIEVE NISSAN DEALERSHIPS SHOULD HAVE FILED WITH NISSAN, AND MAY HAVE BUT NOTHING HAS BEEN DONE ABOUT THIS SAFETY HAZARD. I HOPE YOUR COMPANY CAN HELP GET THIS RECALLED BEFORE SOMEONE DRIVING A MURANO WITH THIS DEFECT GETS INJURED OR CAUSES INJURY TO OTHER MOTORIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577684April 4, 2014
STRUCTURE:BODY
FRONT LEFT DRIVER SIDE DOOR CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE TRAPPING ME, THE DRIVER, INSIDE THE VEHICLE. A SIMILAR PROBLEM OCCURRED LAST YEAR, 04/09/2013 @ 91,393 MILES, WITH THE FRONT PASSENGER DOOR. AGAIN, TRAPPING THE PASSENGER INSIDE THE VEHICLE. THESE FAULTY MANUFACTURED PARTS NEEDED TO BE REPLACED: 80501-1AA0A & 80500-1AA0A (LOCK & REMOTE C).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577327April 4, 2014
SEATS
BRACKET HOLDING SEAT BROKE. I DID NOT LOSE CONTROL OF THE CAR, BUT IT DID STARTLE ME. UPON DOING SOME RESEARCH, THERE IS AN ISSUE WITH 2003-2008 MURANOS AND THE SEAT BRACKET. THE MANUFACTURER HAS THEIR HEAD IN THE SAND ON THIS. THERE WILL BE ACCIDENT / LOSS OF CONTROL AT SOME POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577361April 4, 2014
SEATS
DRIVER SIDE SEAT IS MOVING SIDE TO SIDE AFTER SEARCHING FOR "LOOSE DRIVER SEAT NISSAN MURANO" PAGES OF VIDEOS AND COMPLAINTS CAME UP OF THE SEAT MOUNT BREAKING. AFTER LOOKING MINE IS SHOWING SIGNS OF METAL FATIGUE. ALL THE ARTICLES SHOW THAT IT IS NOW COVERED UNDER WARRANTY OR RECALL. MOST PEOPLE QUOTED 1000$ FOR REPAIR. PART ALONE 750$ A LOT OF PEOPLE HAVE RESORTED TO TAKING IT TO WELDING SHOPS BECAUSE OF THE COST. I DON'T WANT THIS PART TO BREAK WHILE MY WIFE IS DRIVING I CAN ONLY IMAGINE IF SHE WAS IN THE PROCESS OF TURNING WHEN IT SNAPS. CAN'T IMAGINE HOW SUCH A COMMON PROBLEM CAN BE SWEPT UNDER THE RUG BY NISSAN. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577116April 3, 2014
AIR BAGS
APPROXIMATELY 2 WEEKS AGO DUE TO NO FAULT OF OUR OWN AS WE WERE DRIVING OUR AIR BAG LIGHT CAME ON. WE TOOK OUR VEHICLE TO THE NISSAN DEALERSHIP IN OUR AREA. THEY TOLD US OUR AIR BAG CONTROL MONITOR WAS BAD AND OUR AIR BAGS WILL NOT DEPLOY IN AN ACCIDENT. UPON ORDERING THE PART WE WERE TOLD THE PART IS ON BACKORDER. THEY ALSO TOLD US THAT WE HAVE TO PAY TO HAVE THIS REPAIRED AT OUR OWN EXPENSE. THE SERVICE MANAGER PROCEEDED TO TELL MY WIFE AND I THAT THE PART IS ONLY WARRANTED FOR 3 YEARS WHEN THE CAR WAS NEW. NOW IT WAS OUR ISSUE SINCE WE BOUGHT THE CAR USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576972April 2, 2014
SEATS
LEFT REAR SEAT TRACK BROKE CAUSING THE SEAT TO LEAN AND MOVE BACK AND FORTH. THIS VEHICLE IS DRIVEN BY A AVERAGE PERSON OF APPX 170 LBS. ACCORDING TO NISSAN THIS IS GETTING TO BE A PROBLEM IN OTHER VEHICLES AND A VERY EXPENSE PROBLEM TO FIX. WHY WOULD THIS NOT BE COVERED UNDER A WARRANTY OR RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576494April 1, 2014
POWER TRAIN
IN ABOUT FEB 2010 SOMETHING WENT WRONG WITH OUR 04 NISSAN MURANO. WE TOOK THE MURANO TO NISSAN OF ROSEVILLE, CA, AND THEY TOLD US IN ADDITION TO THE ACTUAL REASON WE WERE THERE, THAT OUR TRANSMISSION NEEDED TO BE REPLACED. WE EXPLAINED THAT WE DIDN'T FEEL ANYTHING DIFFERENT WHILE DRIVING. MIKE (SERVICE GUY) TOLD US THE 2004 MURANO HAS A HUGE PROBLEM WITH TRANSMISSIONS FAILING, AND NISSAN HAS SINCE REDEVELOPED THE CVT TRANS, AND SHOULD BE REPLACED. AND THE WARRANTY IS EXPIRING AT 80,000 MILES, AND WOULD NOT BE COVERED ANY LONGER. WE WERE RELUCTANT, BUT AFTER SPEAKING FURTHER WITH MIKE, AND NOW FEELING SCARED THAT MY WIFE WILL BE STUCK SOMEWHERE WITH A BROKEN TRANS, WE DID RELUCTANTLY LET NISSAN DO THE REPAIRS. OUT OF FEAR OF FUTURE FAILURE. SHORTLY AFTER, NISSAN EXTENDED THE TRANS WARRANTY TO 120,000, OR 10 YEARS. NOW, THE MURANO HAS JUST UNDER 137K, AND THE TRANSMISSION BROKE WHILE MY WIFE WAS ON THE FREEWAY, AND ONLY BY MY WIFE'S QUICK THINKING, DID SHE AVOID A COLLISION WITH ANOTHER CAR. THE WHOLE CAR SHUTS DOWN, EVEN IF YOU PRESS THE GAS DOWN TO THE FLOOR. NOTHING HAPPENS. SHE WAS ABLE TO RESTART THE CAR, AND SLOWLY (5MPH) MOVE OVER TO THE SHOULDER OF THE FREEWAY. I HOPE YOU UNDERSTAND HOW SCARY THIS SCENARIO WAS. SO NOW WE CALL NISSAN CONSUMER AFFAIRS, GAVE THEM THE DETAILS OF THE CAR (YR MAKE MODEL VIN MILES) OVER THE PHONE. NISSAN ASKED THAT I TOW THE CAR TO THE DEALER, SO I DID THE NEXT DAY (FRIDAY 28TH). I RECEIVED A CALL MONDAY MORNING (31ST), AND PAT FROM NISSAN CONSUMER AFFAIRS TOLD ME THERE WAS NOTHING THEY COULD DO SINCE IT WAS OUT OF WARRANTY. WE DID NOT WANT THE TRANS REPLACED AT 65,000 MILES, BUT THE DEALERSHIP USED SCARE TACTICS, AND ASSURED US THAT THE NEW TRANSMISSIONS WILL NOT BE A PROBLEM. MY WIFE WAS ALMOST IN A CRASH ON THE FREEWAY, BECAUSE OF THIS VERY COMMON ISSUE. I BELIEVE NISSAN SHOULD RECALL THESE TRANSMISSION DUE TO THE SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575918March 31, 2014
STRUCTURE:BODY, VISIBILITY/WIPER
WE WERE DRIVING AT 35 MILES/HR WITH 3 YEARS OLD DAUGHTER IN THE CAR SEAT IN THE BACK. SUDDENLY THE ROOF JUST EXPLODED. WE HAD THE INSIDE COVER OF THE SUNROOF OPEN AND THE DEBRIS FROM THE ROOF EXPLOSION FLEW IN OUR DAUGHTER FACE. FORTUNATELY, BESIDE MINOR SCRATCHES ON HER FACE AND CRYING WHEN WE PUT HER BACK TO THE CAR, SHE IS OK. SHE NOW RESIST US WHEN WE TRY TO PUT HER IN THIS CAR. THIS IS ABSOLUTELY A QUALITY ISSUE FROM NISSAN. WE AGREE WITH NISSAN THAT WE NEVER HEARD ABOUT ROOF EXPLODING BEFORE, BUT WE AS MANY OTHER HAVE WITNESSED ONE FROM CAR MADE BY NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575726March 30, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE CAR WAS PUT IN REVERSE AND THERE WERE NO OVERHEAD STREET LAMPS. NOTHING COULD BE SEEN BUT A GLARE FROM THE GUIDE LINES ON THE SCREEN. YOU CAN'T TELL IF YOU ARE BACKING UP ON GRASS OR PAVEMENT. YOU CAN NOT TELL IF THERE IS A MAIL BOX, SPRINKLER, DOG OR CHILD BEHIND YOUR CAR AT NIGHT. THE CAMERA WORKS BUT IS BLURRY DURING DAYLIGHT HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575500March 29, 2014
SEATS
DRIVER'S SIDE SEAT FRAME BROKEN ON OUTBOARD SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575511March 29, 2014
ELECTRICAL SYSTEM, ENGINE
WE WERE DRIVING AND THE CAR LOST SPEED. WE HAD THE CAR TOWED TO THE NISSAN DEALER AND THEY DIAGNOSED THAT THE BATTERY HAD FAILED. THIS WAS THE SECOND NEW BATTERY. THEN, THE CAR RAN UNTIL THE BATTERY WENT DEAD AND AGAIN THE CAR STOPPED ON THE ROAD IN TRAFFIC WITHOUT WARNING. AGAIN THE CAR WAS TOWED TO THE NISSAN DEALER AND THIS TIME THE PROBLEM WAS DIAGNOSED AS A BAD ALTERNATOR. QUESTIONS BOUGHT UP THAT THE 2008 NISSAN MURANOS HAD A CAMPAIGN TO REPLACE FAULTY ALTERNATORS BUT NOT THE 2009. PROBLEM IS THAT WITHOUT WARNING LIGHT ON THE DASH THAT THERE IS A PROBLEM WITH THE CHARGING SYSTEM, THE CAR BATTERY GOES DEAD AND THE CAR STOPS WHILE DRIVING. THE RISK OF CATASTROPHIC ACCIDENT IS EXTREME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574776March 25, 2014
VEHICLE SPEED CONTROL
THE CAR LOSES POWER AS YOU ARE DRIVING, YOU PRESS ON THE ACCELERATOR AND IT SEEMS AS IF IT IS IN NEUTRAL, YOU CAN PRESS ALL THE WAY TO THE FLOOR AND IT DOESN'T MOVE OR GOES VERY SLOW AND THEN IT LURCHES FORWARD. OTHER TIMES, YOU HAVE TO TURN OFF THE ENGINE AND THEN RESTART FOR IT TO MOVE FORWARD. THERE IS NO WARNING, NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574829March 25, 2014
STEERING, STRUCTURE
NOTICED LEAK ON DRIVEWAY CEMENT. INVESTIGATED FOUND PS FLUID LOW. REFILLED AND CONTINUED TO LEAK. BEING REPAIRED AS WE WRITE AT MY COST. SHOULD BE RECALL AS I HAVE READ MANY REPORTS OF THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574465March 24, 2014
TL - THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE DRIVER'S SEAT FRACTURED OFF THE TRACK CAUSING THE SEAT TO WOBBLE BACK AND FORTH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SEAT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 45,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574273March 23, 2014
SEATS
I WAS DRIVING AND THE LEFT SIDE SUPPORT ON MY SEAT JUST BROKE, CAUSING ME TO BE OFF BALANCE, AND I ALMOST LOST CONTROL OF THE VEHICLE. THIS IS A MAJOR SAFETY ISSUE AS SOMEONE SITTING IN A ROCKING CHAIR ISN'T ABLE TO PROPERLY MANEUVER THE STEERING WHEEL, SINCE THEY PULL ON THE WHEEL FOR STABILITY WHEN THE CHAIR SUPPORT BREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574274March 23, 2014
POWER TRAIN
THE VEHICLE FEELS LIKE IT WON'T SHIFT. WHEN FIRST STARTING OUT THE RPM'S RACE TO 3 OR 4 AND THE CAR REVS LIKE IT WON'T SHIFT GEARS. NOW, WHILE DRIVING 70 THE RPM'S ARE AT 5 OR 6 AND FEELS/SOUNDS LIKE IT WONT SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574291March 23, 2014
SEATS
DRIVER SEAT BRACKET IS BROKEN.... SEEMS TO BE A BAD PART. CAUSES SEAT TO ROCK WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573516March 19, 2014
SEATS
NOTICED SEAT WAS TILTED TO LEFT AND WOBBLY. UPON ACCELERATING OR MAKING TURNS THE SEAT WOULD ACTUALLY ROTATE SLIGHTLY TOWARD THE BACK LEFT CORNER OF THE SEAT. TOOK TO DEALER IN FEB AND WAS TOLD THEY HAVE REPLACED "ALOT OF THEM" AND GAVE US AN ESTIMATE OF $1555.79 PLUS TAX TO REPAIR. WHEN ASKED ABOUT A RECALL DUE TO POTENTIAL DANGER, TECHNICIAN ACKNOWLEDGED DANGER BUT SIMPLY SAID HIS HANDS WERE TIED BECAUSE NO RECALL HAD BEEN MADE. GAVE US NUMBER FOR NISSAN CONSUMER AFFAIRS BUT TOLD US TO EXPECT A DENIAL, WHICH IS EXACTLY WHAT WE RECEIVED. REVIEW OF INTERNET COMPLAINTS AND NHTSA WEBSITE REVEALED MANY OWNERS WITH SAME PROBLEM AND SOME WHO FACED SERIOUSLY DANGEROUS SITUATIONS BECAUSE OF IT. THANKFULLY, NO ONE HAS APPARENTLY BEEN HURT YET, BUT THE POTENTIAL IS CERTAINLY THERE. WANTED TO ADD OUR EXPERIENCE TO THE PUBLIC DIALOG WITH THE HOPE THAT NISSAN WILL RECONSIDER ITS POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573435March 19, 2014
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
TRANSMISSION FAILS IN TRAFFIC. CANNOT ACCELERATE. THIS IS A SAFETY HAZARD WHERE LIVES ARE BEING PUT AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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