Nissan Murano Complaints

5,967 consumer complaints on file.

#10913846October 4, 2016
UNKNOWN OR OTHER
STARTED TO DRIVE MY 2014 NISSAN MURANO WHEN A HEARD A HUGE WHOOSING NOISE AND A HUGE RUSH OF AIR. I THEN SAY PIECES OF MY SUNROOF COMING OFF THE BACK OF MY CAR, ALTHOUGH THERE WERE NO OTHER VEHICLES ON MY SIDE OR IN FRONT OR BACK. OPENED SHADE TO SUNROOF AND FOUND THAT GLASS HAD EXPLODED UPWARD AND SHATTERED. CLOSED SHADE AND IMMEDIATELY BROUGHT CAR TO NISSAN DEALERSHIP. DEALERSHIP STILL HAS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911249October 3, 2016
AIR BAGS
OCS RECALL TO HAVE THE COMPUTER RESET FOR THE PASSENGER AIRBAG INDICATOR LIGHT. I HAVE THE EXACT SYSTEMS AS SOME OTHERS IN THE COMPLAINT SECTION WITH THIS RECALL. WHICH IS THE LIGHT DOES NOT ALWAYS GO OFF WHEN SOMEONE IS SITING IN THE PASSENGER SEAT. IT IS AN INTERMITTENT PROBLEM. I HAVE NOTIFIED THE DEALER ABOUT IT BUT THEY COULDN'T DO ANYTHING SINCE IT IS A FIRMWARE ISSUE THAT NISSAN WILL HAVE TO PATCH AGAIN AND NOTIFY DEALERS BY A TSB PLUS I DID NOTIFY NISSAN CUSTOMER SERVICE ABOUT THE ISSUE BUT THEY GAVE THE USUAL RUN AROUND ANSWER GO BACK TO THE DEALER ETC. BECAUSE YOU ARE DEALING WITH A CUSTOMER SERVICE REP NOT AN ENGINEER WHO CAN ACTUALLY FIX THE PROBLEM. SO IT WILL TAKE ANOTHER RECALL ETC. BY NHTSA TO FORCE A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913557October 3, 2016
STRUCTURE:BODY
EXTERIOR DRIVER SIDE DOOR HANDLE BROKE. CHEAP PLASTIC FELL APART. DEALER WON'T COVER COST TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913556October 3, 2016
VISIBILITY/WIPER
SUN VISOR DRIVER SIDE FAILED AT @ 50,000 MILES . FALLS DOWN WHILE DRIVING. DEALER WON'T COVER REPAIR. $200 FOR A NEW ONE. THIS IS A SAFETY HAZARD WHICH CAUSES VISIBILITY PROBLEMS WHILE DRIVING. WELL KNOWN DEFECT. DEALER SUGGESTED USING VELCRO OR BUNGI CORDS TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911067October 2, 2016
SERVICE BRAKES
TWICE NOW DURING NORMAL DRIVING THE BRAKE PEDAL HAS GONE ALL THE WAY TO THE FLOOR WHILE TRYING TO APPLY THE BRAKES. THERE WAS A TOTAL LOSS OF BRAKING. AFTER PUMPING THE BRAKES THEY RETURNED TO NORMAL. TOOK THE CAR TO THE DEALER AND EXPLAINED THE CONDITION AND THEY DID A FULL BRAKE EXAM. ENDED UP HAVING THE REAR BRAKES REPLACED. SEEMED O.K. UNTIL IT HAPPENED AGAIN TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910546September 29, 2016
AIR BAGS
I RECEIVED A RECALL NOTICE FOR THE FRONT PASSENGER SEAT OCS (16V244000). THE DEALER COMPLETED THE SERVICE. SHORTLY AFTER THE VEHICLE BEGAN TO EXHIBIT THE SAME SYMPTOMS AGAIN. THE PASSENGER SIDE AIR BAG OFF INDICATOR LIGHT WAS ON EVEN THOUGH THERE WAS A 160 LB. PERSON IN THE SEAT. THIS DID NOT HAPPEN ALL THE TIME BUT PERIODICALLY. I JUST HAD THE VEHICLE IN FOR SERVICE AGAIN AND REPORTED THE PROBLEM STILL EXISTS. THE DEALER HAD SOMEONE SIT IN THE PASSENGER SEAT AND THE LIGHT DID NOT COME ON AT THAT TIME. THEY SIMPLY GAVE ME A SHEET OF PAPER TELLING ME HOW THE LIGHT WORKS WHICH IS NO DIFFERENT THAN WHAT THE MANUAL SAYS. THEY SAID THE PERSON SITTING IN THE SEAT HAD PROBABLY NOT BEEN SITTING RIGHT CAUSING THE SYSTEM TO THINK NO ONE WAS IN IT? THERE IS STILL A PROBLEM WITH THE PASSENGER SIDE AIRBAG SENSOR, DESPITE THE INITIAL RECALL. THE PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IT DOES HAPPEN PERIODICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910629September 29, 2016
SEATS
TL* THE CONTACT OWNS A 2010 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE AND ACCELERATOR PEDALS, THE DRIVER SEAT MOVED FORWARD AND BACKWARD INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910432September 28, 2016
VISIBILITY/WIPER
REFLECTIONS FROM DASHBOARD AIR VENT TRIM APPEARS IN BOTH SIDE VIEW MIRRORS PRESENTING A DANGEROUS VISUAL DISTRACTION FOR THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909850September 26, 2016
SERVICE BRAKES
FAILURE OF ABS HYDRAULIC CONTROL UNIT, CAUSING BRAKE FAILURE WHERE PEDAL HAD TO BE PUSHED TO FLOOR TO ENGAGE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909617September 26, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909760September 26, 2016
SERVICE BRAKES
BRAKES LOST PEDAL PRESSURE SEVERAL TIMES.INTERMITENT PROBLEM.MECHANIC REPLACED ABS MOTOR MODULATOR.COST WAS $2300.THE PROBLEM SEEMS TO BE COMMON WITH THIS MODEL.VERY DANGEROUS.RECALL NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909470September 24, 2016
SEATS
FRONT DRIVER'S SIDE SEAT BRACKET IS BROKEN AND SEAT WOBBLES. THE SEAT COULD BREAK FREE IN AN ACCIDENT AND CAUSE SERIOUS INJURY. THIS IS A SAFETY-RELATED ISSUE AND NISSAN SHOULD DO THE RIGHT THING BY ISSUING A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908908September 23, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
NISSAN CAMPAIGN : PC482 ON 9/92016 TOOK VEHICLE IN TO HAVE ABS ACTUATOR CHECKED. IT WAS WITHIN RANGE FOR RECALL. PART WAS ORDERED. WEEK OF 9/192016, RECEIVED CALL FROM DEALER CENTRAL APPOINTMENTS (SHEEHY NISSAN WALDORF) TELLING ME PART WAS IN AND WAS GIVEN APPT ON 9/23/2016 TO HAVE ABS ACTUATOR REPLACED. ON 9/23, AT DEALERSHIP, I WAS TOLD NISSAN IS NOT REPLACING ABS ACTUATOR AS CALLED FOR IN CAMPAIGN UNLESS IT HAS LEAKED AND ABS LIGHT IS ON. THIS IS A PART NON-CONFORMANCE ISSUE. WHEN SEAL ALLOWS LEAK, IT DRIPS ON CIRCUIT BOARD WHICH WILL CAUSE A FIRE. REMEDY IS TO PARK VEHICLE, CALL FOR TOW AND GET RENTAL. THIS IS UNSAFE AND REMAINS SO. NISSAN RECALL STATES "YOUR NISSAN DEALER WILL INSPECT THE SERIAL NUMBER OF THE ABS ACTUATOR, AND IF IT IS WITHIN THE AFFECTED RANGE, THE DEALER WILL REPLACE THE ABS ACTUATOR WITH A NEW ABS ACTUATOR AT NO COST." MY ACTUATOR IS WITHIN AFFECTED RANGE AND NISSAN IS NOT COMPLYING WITH THEIR OWN RECALL REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908920September 23, 2016
SEATS
I BOUGHT MY SON AN 2005 NISSAN MURANO LAST YEAR. JUST RECENTLY HIS DRIVERS SEAT TRACK HAS BROKEN IN THE FARTHEST BACK POSITION IT CAN GO. IT IS NOW A SAFETY CONCERN FOR ME TO DRIVE. I CAN NOT REACH THE GAS PEDAL AND BRAKE SAFELY. I DID SOME RESEARCH AND FOUND THAT MANY MANY PEOPLE HAVE HAD THE SAME PROBLEM AND THAT NISSAN WOULD NOT FIX IT BECAUSE THEIR WERE NO INJURIES AS OF YET.... INJURIES OR NOT THIS IS A DEFECTIVE PRODUCT AND THEY SHOULD MAKE IT RIGHT !! I CONTACTED NISSAN DIRECTLY AND JUST LIKE EVERYONE ELSE THEY WILL NOT DO ANYTHING ABOUT IT. I AM A SINGLE MOM STILL PAYING ON THIS CAR I CAN'T AFFORD $1,000.00 TO REPLACE THE SEAT. WHY CAN'T SOMEONE MAKE THIS COMPANY DO THE ETHICAL THING AND REPLACE THE BROKEN PART????? WE WORK HARD FOR OUR MONEY AND THERE SHOULD BE SOMEONE OUT THERE TO PROTECT THE CONSUMER NOT THE MAJOR CORPORATIONS ! WHAT HAS HAPPENED TO THIS COUNTRY ? THERE IS NO INTEGRITY ANYMORE JUST GREED. I FOR ONE WILL TELL EVERYONE I KNOW HOW NISSAN HANDLED THIS AS WELL AS I WILL NEVER NEVER BUY NISSAN AGAIN. TOYOTA AHD HONDA WILL ALWAYS GET MY BUSINESS BECAUSE THEY STAND BEHIND THEIR PRODUCT. I DRIVE A HONDA AND EVEN THOUGH MY VEHICLE WAS OUT OF WARRANTY I HAD A PISTON SEAL ISSUE IN MY MOTOR AND THEY FIXED IT FREE OF CHARGE AND MADE IT LIKE NEW AGAIN. THANKS FOR NOTHING NISSAN YOU SUCK !! MY SON WAS GETTING INTO THE CAR, SAT IN THE SEAT AND ALL OF A SUDDEN HE FELT THE LEFT SIDE OF THE SEAT DROP DOWN. IT WILL NOT MOVE FORWARD OR BACKWARD ONLY SLIGHTLY SIDEWAYS. IT IS NOW USELESS TO ME BEING I AM ONLY 5'5 MY SON IS 6'2 AND ONLY 148LBS. IT WAS NOT FROM HIS WEIGHT, IT IS FROM A FAULTY METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908706September 22, 2016
SEATS
DRIVER'S SIDE SEAT FRAME SNAPPED WHILE GETTING INTO MY CAR. THIS IS VERY DANGEROUS AS THE SEAT WOBBLES AND IS NOW NOT SECURE TO THE VEHICLE. I FEEL I MAY BECOME A HUMAN MISSILE IF I WERE TO GET INTO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908760September 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THERE WAS A LEAK ON THE FRONT AND REAR FLOORS THAT PROGRESSED WITHOUT WARNING. WHEN THE AIR CONDITIONER WAS ACTIVATED, IT DRIPPED WATER. IN ADDITION, THERE WAS WATER NEAR THE SPARE TIRE CARRIER. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE FREON NEEDED TO BE FILLED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907346September 17, 2016
SERVICE BRAKES
OUR 2009 MURANO BRAKE PEDAL WORKED FINE UNTIL 6 MONTHS AGO. THE PEDAL THEN STARTED TO FEEL VERY SOFT WHEN PRESSED. I TOOK IT TO A MECHANIC AND THEY LOOKED OVER IT BUT COULDN'T FIND ANYTHING SERIOUSLY WRONG AND ADJUSTED THE TENSION. THE BRAKES SEEMED NORMAL AFTER BUT DIDN'T LAST LONG. I THEN TOOK IT TO A FORMER NISSAN MECHANIC THAT LOOKED INTO IT AND RECOMMENDED WE TAKE IT TO THE DEALER SINCE HE COULDN'T FIND ANYTHING WRONG WITH IT AND DIDN'T WANT TO CHANGE PARTS WITHOUT KNOWING FOR SURE. HE LOOKED INTO THE BULLETINS THAT HAVE BEEN REPORTED AND FELT THAT NISSAN HAS A SERIOUS PROBLEM WITH THIS MODEL ON THEIR BRAKES. WHEN I WENT TO THE NISSAN DEALER THEY ACTED AS IF THEY HAVE NEVER HEARD OF ANY BRAKE ISSUES WITH THE MURANOS. I INFORMED HER TO LOOK AT THE BULLETINS THAT HAVE BEEN SUBMITTED BUT IT DIDN'T SEEM TO MATTER. I HAD THEM CHECK THE MURANO OVER AND THEY CAME BACK AND SAID BRAKE FLUID IS DIRTY THAT SHOULD FIX IT. OF COURSE IT DIDN'T FIX THE SERIOUS ISSUE THAT NISSAN HAS WITH BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907104September 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 10/26/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907233September 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED INCONSISTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER APPROXIMATELY FIVE MONTHS AGO AND REPAIRED PER AN UNKNOWN RECALL. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONSULTED WITH THE DEALER. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907040September 15, 2016
SERVICE BRAKES
WHILE BRAKING FAIRLY HARD FROM 45 MPH ON A STRAIGHT HIGHWAY, THE VEHICLE WENT OVER A SMALL HUMP IN THE ASPHALT. THIS APPARENTLY ACTIVATED THE ABS SYSTEM, WHICH FAILED AND REMAINED IN THAT MODE. SUBSEQUENTLY, WHEN THE BRAKES WERE APPLIED, THE BRAKE PEDAL WOULD GO ALMOST ALL THE WAY TO THE FLOOR, CONSIDERABLY INCREASING STOPPING DISTANCE. THE NISSAN DEALER REPLACED THE ABS ACTUATOR FOR $2700. I FEEL THAT THIS IS A PREMATURE FAILURE FOR A VEHICLE WITH ONLY 79,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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