Nissan Murano Complaints

5,967 consumer complaints on file.

#10919848October 28, 2016
FUEL SYSTEM, GASOLINE
TWO TIMES IN THE PAST MONTH I HAVE EXPERIENCED THE SAME PROBLEM WHILE DRIVING ON INTERSTATE ROADS. MY GAS GAUGE AND TRIP MONITOR INDICATED I HAD ABOUT 60 MILES UNTIL EMPTY THEN AFTER DRIVING A FEW MILES IT SAID ABOUT 30 MILES TO EMPTY AND SHORTLY AFTER THAT CAR STARTED SPUTTERING AND LOSING POWER AND I HAD TO MAKE EMERGENCY MOVES TO KEEP FROM GETTING HIT. BOTH TIMES I WAS ABLE TO PULL UNTO THE SHOULDER AND DRIVE A SHORT DISTANCE TO A GAS STATION TO FILL THE TANK WHICH TOOK ONLY SLIGHTLY OVER 15 GALLONS AND THE TANK HOLDS 19 GALLONS. I HAVE FOUND THE IDENTICAL COMPLAINT ON SEVERAL WEB SITES AND THERE DOES NOT SEEM TO BE ANY HELP FROM NISSAN OR EVEN AN ADMITTANCE THAT THE PROBLEM EXITS. I JUST RETURNED FROM MY DEALER IN NAPLES, FL. AND ALL THEY COULD TELL ME WAS THAT NO ERROR CODES WERE SHOWING AND I COULD NOT EXPECT THE GAUGE TO BE ACCURATE AT ALL TIMES SINCE IT IS CONSTANTLY RECALCULATING AND CHANGING DISTANCE TO EMPTY. THAT REALLY HAS NOTHING TO DO WITH THE PROBLEM SINCE THE CAR WAS APPARENTLY NOT OUT OF GAS AND IN THE PAST I HAVE PUT OVER 18 GALLONS IN THE TANK SO I AM CERTAIN IT WAS NOT OUT OF GAS. I BELIEVE THERE MUST BE A PROBLEM WITH THE PICKUP TUBE, SENSORS OR A COMBINATION OF BOTH. HAVING YOUR VEHICLE SUDDENLY STALL IN FRONT OF A SEMI TRUCK IS NO LAUGHING MATTER AND WE WERE LUCKY TO HAVE ESCAPED WITHOUT A MAJOR ACCIDENT. ON ONE OF THE FORUMS THE OWNER WAS TOLD BY THE DEALER THAT IT WAS NOT A PROBLEM IF THEY WOULD NOT LET THEIR TANK GET BELOW 1/4 FULL. NOT MUCH HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918518October 24, 2016
SERVICE BRAKES
WHILE BRAKING FOR A YELLOW LIGHT, I HIT A POTHOLE AND THE BRAKE PEDAL WENT TOTALLY SOFT, DROPPED TO THE FLOOR, AND THE CAR WAS NOT STOPPING. I COASTED THROUGH THE RED LIGHT AND WAS ABLE TO GET ENOUGH PRESSURE FROM THE PEDAL TO STOP THE CAR A FEW HUNDRED FEET LATER. THE BRAKE PEDAL WAS PRESSED COMPLETELY TO THE FLOOR. I TURNED THE CAR OFF TO CONSIDER MY OPTIONS (AND PANIC A LITTLE), THEN TURNED IT BACK ON. THE BRAKE RETURNED TO NORMAL HEIGHT AND PRESSURE. I DROVE THE 15 MILES HOME VERY CAUTIOUSLY. BRAKES HAVE BEEN FINE SINCE, BUT I HAVE BEEN DRIVING INCREDIBLY SLOWLY AND CAUTIOUSLY. CAR IS WITH THE DEALER NOW TO TROUBLESHOOT, THOUGH I AM GUESSING IT'S THE SAME ABS MOTOR MODULATOR ISSUE OTHERS HAVE HAD. IT SEEMS LIKE THIS FIX ISN'T QUITE KNOWN TO 100% BE THE FIX, AND SO I AM INCREDIBLY LEERY OF DRIVING THIS CAR ANY MORE, EVEN REPAIRED. MY FAMILY'S SAFETY IS TOO IMPORTANT TO NOT BE SURE. SHOPPING FOR ITS REPLACEMENT NOW. FAILURE FIRST OCCURRED AT 98K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918062October 22, 2016
POWER TRAIN
I HAVE OWNED TWO NISSAN VEHICLES. THE FIRST NISSAN I OWNED WAS AN 08 ALTIMA THAT HAD A TRANSMISSION ISSUE AT 25,000 MILES. MY CURRENT NISSAN IS AN 09 MURANO. THIS VEHICLES TRANSMISSION STARTED TO MAKE NOISE AT 116,000 MILES. AT THE TIME I BROUGHT IT INTO A SHOP AND WAS TOLD THAT NISSAN HAS A LOT OF TRANSMISSION ISSUES. BECAUSE I WAS TOLD THAT MY WARRANTY WAS 60,000 MILES, I DID NOT BRING MY VEHICLE TO NISSAN. AFTER A FEW MONTHS WE DECIDED TO LOOK UP IF THERE WERE ANY RECALLS. MY HUSBAND FOUND ON THE NISSAN SITE THAT DUE TO ISSUES THEY HAD WITH THE CVT TRANSMISSION THEY EXTENDED THEIR WARRANTY FROM 60,000 MILES TO 120,000 MILES. WE WERE NEVER NOTIFIED OF THIS. I IMMEDIATELY BROUGHT MY CAR INTO NISSAN AND HAD THEM LOOK AT IT. THEY SAID MY TRANSMISSION WAS BAD AND NEVER MENTIONED THE WARRANTY. I CALLED NISSAN OF NORTH AMERICA'S CUSTOMER SERVICE AND HAD MY CASE REVIEWED. THEY ADVISED ME THAT THERE WASN'T A RECALL BUT ONLY A WARRANTY EXTENSION. THEY OFFERED TO PAY 50% SINCE I WAS NOW AT 123,000 MILES. I LET THEM KNOW I HAD DOCUMENTATION SHOWING I HAD THE ISSUE PRIOR BUT THEY HAVE NOT DONE ANYTHING FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917474October 20, 2016
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION, WHEELS
WHILE DRIVING MY CAR THE REAR PASSENGER SUBFRAME BUSTED, CAUSED MY CAR TO PULL LEFT AND RIGHT UNTIL I COULD GET OFF TO THE SIDE OF THE ROAD SAFELY. I WAS ON A HIGHWAY TRAVELING ABOUT 60MPH WHEN THIS HAPPENED. I HAVE CONTACTED NISSAN ABOUT THE SUBFRAME PROBLEM AND THEY HAD ME TAKE IT TO A LOCAL DEALER TO BE EVALUATED. UPON EVALUATION THE TOTAL COST OF HAVING MY REAR SUBFRAME REPAIRED IS $5,022.37 INVOICE NUMBER ON THIS QUOTE IS Q7812. NISSAN HAS A WARRANTY EXTENSION ON THE 2002-2005 ALTIMA SUBFRAME, FOR 13 YEARS AND UNLIMITED MILES. CAMPAIGN P5216 AND SERVICE BULLETIN NTB05-114B. WHERE MY CONCERN IS, THAT MY MURANO HAS THE SAME SUBFRAME AS THE ALTIMA BUT NISSAN REFUSES TO REPAIR MY VEHICLE. MY VEHICLE HAD THE EXACT SAME ISSUE AS THE ALTIMA AND COULD HAVE KILLED OR SEVERELY INJURED ME WHILE I WAS ON THAT HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917499October 20, 2016
ELECTRICAL SYSTEM
DRIVING CAR LOST POWER AND CAME TO A STOP ,HAD TO HAVE IT TOW BECAUSE IT WOULDN'T STAY RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917529October 20, 2016
SEATS
WHILE GETTING IN MY CAR AFTER WORK, THE SEAT WAS ALL OF A SUDDEN UNSTABLE, LEANING TO THE REAR LEFT. UPON FURTHER INSPECTION, THE BRACKET HAS BROKEN IN TWO PLACES, WHICH WILL NEED TO BE RE-WELDED. I HAD NO WARNING PRIOR TO IT ACTUALLY BREAKING. THIS IS UNBELIEVABLE, HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN. VERY GLAD IT DID NOT HAPPEN WHILE I WAS DRIVING, PARTICULARLY ON A ROAD TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917374October 19, 2016
ELECTRICAL SYSTEM, SEAT BELTS
2 SAFETY ISSUES: (A) PASSENGER SIDE SEATBELT FUNCTIONED FINE WHEN WE GOT OUT OF THE CAR AND UPON RETURN, WE WERE UNABLE TO PULL THE BELT OUT TO FASTEN. IT WAS LOCKED WITHIN ITS 'ROLL-UP' AREA. (B) BLIND-SPOT WARNING LIGHTS, TIRE AIR WARNING LIGHTS AND ETC. AS SEEN IN UPLOADED PHOTO STAY ON IN THE COLOR OF ORANGE. ALSO THE BRAKE LIGHT STAYS ON IN RED AFTER CAR IS STARTED. THESE FUNCTIONS DO NOT WORK AS WELL. NO AIR NEEDED IN TIRES: CHECKED THAT. NO ISSUES WITH BRAKES: CHECKED THAT. TAKING CAR TO SHOP FRIDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917415October 19, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
THE SUNROOF OF MY 2012 NISSAN MURANO EXPLODED WHILE DRIVING APPROXIMATELY 65 MPH ON A HIGHWAY. I WAS IN AN ISOLATED POCKET OF TRAFFIC WITH NO OTHER VEHICLE NEARBY. I HEARD THE EXPLOSION, THEN A LOUD SOUND OF WIND AS THE SUNROOF WAS GONE AND THE WIND BLOWING THROUGH THE COVER. SOME GLASS CAME THROUGH THE EDGES OF THE COVER. I SAW CHUNKS OF GLASS BLOWING BEHIND ME IN THE REARVIEW MIRROR. NISSAN TRIED TO CLAIM THE DAMAGE WAS CAUSED BY A ROCK. THE LOCAL DEALERSHIP SAID IT WAS EVIDENT THERE WAS AN OUTWARD EXPLOSION OF THE CLASS CAUSED BY PRESSURE. YOU CAN SEE WHERE THE EXPLOSION PUSHED THE BROKEN GLASS OUTWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916310October 16, 2016
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
TAKATA RECALL REPORT DATE: MAY 19, 2009 NHTSA CAMPAIGN NUMBER: 09V169000 ENGINE AND ENGINE COOLING IT WAS ME AN FAMILY DRIVE HOME ON HWY 55 AN MY INTAKE RESONATOR STARTED THEN CAR SPEED LIMITS FIRST THEN CAR CRANK CAM POSITION SENOR CVT TRANSMISSION INTERNAL TEMPERATURE SENSORS CIRCUIT. BOARD FOR CRANK POSITION SENSORS. REPORT RECEIPT DATE: JULY 14, 2005 NHTSA CAMPAIGN NUMBER:05V319000 COMPONENT:ELECTRICAL SYSTEM ALTERNATOR STOP THE BATTERY FROM CHARGING THEN BATTERY BEGIN TO DISCHARGE ONLY STAY CHARGE FIVE MINS HAVING SENSOR DEFUAT.. THAT CAN CASE MY FAMILY TO HAVE A CRASH NEED HELP WITH THIS. THANK YOU HAVE PAPERWORK SHOWING DEFAULT ON MY 2004 NISSAN MURANO SL FWD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10916026October 14, 2016
ENGINE AND ENGINE COOLING
THIS CAR CAUGHT FIRE WHILE PARKED IN THE GARAGE WITH THE KEY OUT, BURNING DOWN THE HOUSE OF [XXX]. I AM SUBROGATION COUNSEL TO THEIR INSURER, ERIE INSURANCE COMPANY. WE HAVE SET A DATE OF OCTOBER 27, 2016 TO CONDUCT A SCENE INSPECTION AND INVITE NHTSA TO SEND SOMEONE TO ATTEND. THE DATE MAY CHANGE, SO PLEASE HAVE SOMEONE CONTACT ME TO KEEP IN TOUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10916066October 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE CODES MATCHED THOSE IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915991October 13, 2016
POWER TRAIN, UNKNOWN OR OTHER
THE PROBLEM WITH MY NISSAN MURANO LIKE SO MANY OTHERS IS THE TRANSMISSION. I TOOK IT TO THE DEALER AND I WASTED $125 DOLLARS. I ALSO CONTACTED NISSAN COOPERATE AND THEY HAVE NOT DID ANYTHING. NISSAN KNOWS THIS IS A MANUFACTORY PROBLEM AND THEY WILL NOT ACKNOWLEDGE THE PROBLEM. I AM SO FRUSTRATED WITH THIS PROBLEM I SEEN THAT THEY EXTENDED THE WARRANTY BUT I AM 20,000 MILES OVER IT I NEED HELP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10916005October 13, 2016
SERVICE BRAKES
OUR 2009 NISSAN MURANO LOST BREAK PRESSURE A FEW MONTHS AGO. TOOK IT TO A MECHANIC WHO REPLACED THE MASTER CYLINDER TO THE TUNE OF ABOUT $700. LESS THAN TWO MONTHS LATER IT IS HAPPENING AGAIN (BREAK ALL THE WAY TO THE FLOOR). UNFORTUNATELY I DIDN'T REALIZE UNTIL NOW THAT THIS IS A VERY COMMON ISSUE. I CANNOT BELIEVE THERE HASN'T BEEN A RECALL FOR THIS POTENTIALLY LIFE THREATENING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915245October 11, 2016
SERVICE BRAKES
STARTED VEHICLE UP IN THE MORNING AND WAS BACKING OUT OF MY DRIVEWAY. WHEN I REACHED THE STREET TO COME TO A STOP AND PUT MY CAR INTO DRIVE, MY BRAKES DID NOT RESPOND AND I ALMOST HIT A PILLAR OUTSIDE OF MY DRIVEWAY. I HAD TO IMMEDIATELY PLACE MY CAR INTO DRIVE AND IMMEDIATELY I TO PARK TO AVOID A COLLISION. MY BRAKE PEDAL SANK TO THE BOTTOM AND THE BRAKE LIGHT ON THE DASHBOARD LIT UP. BRAKES FAILED AND I'M HAVING VEHICLE TOWED TO MY NISSAN DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915257October 11, 2016
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
PURCHASED THIS VEHICLE IN 2012, USED- BAG AN HAVING ISSUES IMMEDIATELY, INCLUDING , NO HEAT, STALLING, WINDOWS ROLLING DOWN ON THEIR OWN IN WINTER- RETURNED IT TO THE DEALER AND THEY KEPT FOR 1 WEEK, SAID THERE WAS NOTHING WRONG EXCEPT THE FUEL PUMP. WE REPLACED IT AND TROUBLE CONTINUED. CONTACTED NISSAN AND THEY SAID TO TAKE TO DEALER FOR DIAGNOSTIC, A CERTIFIED NISSAN MECHANIC NOW LOOKING IT OVER AND CLAIMS THERE IS NOTHING WRONG, WE HAVE THROWN SO MUCH MONEY INTO TRYING TO GET IT TO WORK. OVERHEATS AND CAN NOT CLIMB EVEN THE SMALLEST OF INCLINE WITHOUT OVERHEATING, THE NISSAN COMPANY WANTS US YO PAY FOR ALL THE TESTING THEY REQUIRE, WE HAVE BEEN PAYING FOR A VEHICLE THAT IS NOT DRIVABLE OR RELIABLE IN ANY WAY- AFTER 4 YEARS THERE IS STILL NO ANSWERS AS TO WHY IT WILL NOT RUN PROPERLY, SO DISAPPOINTING YO PURCHASE A VEHICLE THAT LOOKS GOOD AND IS COMFORTABLE, AND HAS BECOME A LAWN ORNAMENT THAT STILL HAS A LARGE BALANCE TO PAY- DOES NISSAN PRODUCE THINGS THEY WALK AWAY FROM LAUGHING AT THE CONSUMERS FOR PURCHASING A NON REPUTABLE VEHICLE. SO AGGRAVATING TO BE TOLD IT IS OUR PROBLEM, FEEL AS THOUGH I COULD HAVE GONE TO THE JUNKYARD AND PURCHASED A WRECKED VEHICLE AND HAD BETTER RESULTS, WE JUST WANT TO BE ABLE TO DEPEND ON A VEHICLE WE PURCHASED WITHOUT THE RUN AROUND. SOUNDS LIKE THEY MADE A PROBLEM CAR FROM THE OTHER COMMENTS ON HOW OTHERS HAVE EXPERIENCED THE SAME ISSUES, WITHOUT ANY ANSWERS. THE UNEXPECTED STALLING AND OVERHEATING AND NO PRODUCTION OF HEAT IN THE VEHICLE HAS BEEN ISSUE SINCE PURCHASING IN 2012 TO NOW 2016, JUST WOULD LIKE SOME SORT OF ANSWERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914550October 7, 2016
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SEAT WAS FRACTURED AND VEERED TO THE LEFT. THE FAILURE OCCURRED WITHOUT WARNING. UPON INSPECTION, THE CONTACT NOTICED THAT THE SUPPORT BAR WAS DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 157,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914232October 6, 2016
SEAT BELTS, VISIBILITY:REARVIEW MIRRORS/DEVICES
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. WHILE DRIVING AT ANY SPEED, THE CONTACT WAS UNABLE TO PUT ON AND FASTEN THE SEAT BELT. ALL OF THE SEAT BELTS FAILED TO EXTEND OUT ENOUGH TO FASTEN. THE CONTACT ALSO STATED THAT HE WAS UNABLE TO SEE PASSING VEHICLES THROUGH THE SIDE MIRRORS. THE FAILURES WERE NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WERE NO DEFECTS. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913911October 5, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO DECREASE IN SPEED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL FAILED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913605October 4, 2016
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT NOTICED THAT THE FRONT OF THE VEHICLE WAS LEAKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913594October 4, 2016
STEERING
POWER STEELING HOSE LEAKING - LOOKS THAT IT BURSTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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