Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#10314659February 26, 2010
EXTERIOR LIGHTING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) THE HEADLAMP LENSES ON MY MITSUBISHI OUTLANDER 2004 HAVE STARTED TO YELLOW, CRACK, AND DEGRADE IN THE PAST 2 YEARS. IN RESEARCHING THIS ON THE INTERNET, THERE ARE MANY OTHER OUTLANDER OWNERS FOR THE 2003/2004 MODEL YEARS THAT HAVE EXPERIENCED THE SAME PROBLEM. THE LENSES ARE UNSAFE AND REDUCING THE AMOUNT OF NIGHT ILLUMINATION THAT THE LIGHTS ARE SUPPOSED TO PROVIDE. IN CONTACTING MY LOCAL DEALER THEY DECLINED TO ADDRESS THE PROBLEM SINCE THE VEHICLE IS OUT OF WARRANTY AND REFERRED ME TO MITSUBISHI DIRECTLY. IN CONTACTING MITSUBISHI, THEY ACKNOWLEDGE THE DEFECT WITH A TSB ISSUED IN 12/04 BUT HAVE NOT CLASSIFIED IT AS A RECALL. THEY HAVE ALSO DECLINED TO ADDRESS THE PROBLEM. IN ESCALATING IT WITHIN THE MITSUBISHI ORGANIZATION, CASE [XXX] WAS OPENED AND A CASE MANAGER CONTACTED A LOCAL DEALER ON BEHALF TO SEE IF THEY WOULD ADDRESS AND THEY AGAIN DECLINED. THE DEALERS WANT MORE THAN $1K IN PARTS AND LABOR TO REPLACE THE DEGRADING HEADLAMPS OR THEY WILL NOT DO SO AND MITSU STATES THEY HAVE NO OBLIGATIONS OUTSIDE OF THE WARRANTY PERIOD. HEADLAMPS ARE A SAFETY FEATURE OF THE VEHICLE AND IT IS APPALLING THAT ALL ACKNOWLEDGE THE POOR MANUFACTURE OF THE HEADLAMPS (YELLOWING, CRACKING, HAZE), ETC. AND THAT THIS PROBLEM IS WIDESPREAD ON THIS MODEL FOR THE 2003/2004 YEARS BUT NO PARTY WILL TAKE RESPONSIBILITY FOR FIXING. I HOPE NO ONE HAS DIED OR DIES AS A RESULT OF NOT BEING ABLE TO SEE THE ROAD AT NIGHT DUE TO THE REDUCED ILLUMINATION RESULTING FROM THE DEFECT/POOR MANUFACTURING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302312January 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SLOWING DOWN AND THEN ACCELERATING AT ABOUT 35MPH, THE TRANSMISSION DOWNSHIFTS HARD, JERKING THE CAR FORWARD HARD AND CAUSING ONE OF THE REAR CV JOINTS TO POP. THE DEALER SAID THERE WASN'T ENOUGH OCCURRENCES OF IT HAPPENING TO WARRANT ANY INSPECTION OR REPAIR. THEY CALLED IN A MITSUBISHI REP AND HE CLAIMED TO NEVER FEEL OR HEAR THE PROBLEM EVEN THOUGH THE SERVICE TECH DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290158October 28, 2009
VEHICLE SPEED CONTROL
THIS PERTAINS TO MY 2003 MITSUBISHI OUTLANDER (CURRENT MILEAGE 44732) AND WAS OUR FIRST ENCOUNTER WITH THIS POTENTIALLY DANGEROUS PROBLEM. MY WIFE WENT TO THE POST OFFICE IN TOWN TO MAIL A PACKAGE. AFTER STOPPING IN THE PARKING SPOT, THE CAR SURGED (ACCELERATED) BEFORE SHE COULD SHIFT INTO PARK AND STRUCK THE LANDSCAPING WALL AT THE POST OFFICE. FORTUNATELY, NO ONE WAS WALKING ON THE SIDEWALK BETWEEN THE FRONT OF THE CAR AND A HEDGE IN FRONT OF THE WALL. ALSO, FORTUNATELY, ONLY DAMAGE WAS DONE TO THE CAR. AN INCIDENT REPORT HAS BEEN FILED WITH THE LOCAL POLICE, MITSUBISHI, AND 21ST CENTURY INSURANCE. THE CAR IS CURRENTLY IN MY GARAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10288749October 17, 2009
EQUIPMENT
GPS/RADIO CAN NOT BE SEEN DURING SUNNY DAY ESPECIALLY WITH SUNROOF OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287175October 13, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. ONE YEAR AFTER PURCHASING THE VEHICLE SHE HAD TO REPLACE THE ENGINE, RADIATOR, GASKETS, AND WATER PUMP. SHE IS CURRENTLY UNABLE TO DRIVE THE VEHICLE. THE MANUFACTURER ADVISED HER THAT THE COOLANT FAN WAS REPLACED TWICE PER THE RECALL WITH THE PREVIOUS OWNER. THEY ALSO STATED THAT SINCE THE WARRANTY EXPIRED SHE COULD NOT RECEIVE A FREE REMEDY. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284859September 22, 2009
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. BOTH FRONT HEADLIGHT IN THE VEHICLE ARE CRACKED WHICH ALLOWS WATER TO GO INSIDE. DUE TO THIS, THE VEHICLE WILL NOT PASS INSPECTION. SHE DID RESEARCH ON THIS DEFECT AND FOUND NUMEROUS COMPLAINTS ON THIS PROBLEM. SHE ALSO FOUND A TSB ON THIS PROBLEM AND SHE SPOKE WITH THE MANUFACTURE, THEY STATED IT WAS NOT A RECALL BECAUSE IT DOES NOT APPEAR TO BE A SAFETY CONCERN. SHE BELIEVES THIS SHOULD BE RECALLED AND THAT THE MANUFACTURE SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE IS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282657September 2, 2009
AIR BAGS:FRONTAL
1- I WAS DRIVING AT 55MPH(55 POSTED) ON ROUTE 38/LINCOLN HIGHWAY IN WEST CHICAGO, IL AND AS I APPROACHED THE INTERSECTION AN INDIVIDUAL DID NOT YIELD AND TURNED IN FRONT OF MY PATH. I PUT ON BRAKES PROBABLY ABOUT 10-20 FEET BEFORE I MADE A HIGH SPEED IMPACT WITH HIS PASSENGER SIDE REAR WHEEL AND QUARTER PANEL WITH MY FRONT END. MY CAR TOOK THE IMPACT ON THE FRONT END AND MY AIRBAGS DID NOT DEPLOY. I BELIEVE I HIT THE OTHER CAR AT ABOUT 50MPH AND IT SEEMS THAT MY AIRBAGS SHOULD HAVE DEPLOYED. MY CAR WAS DEEMED A TOTAL LOSS AND WAS NOT REPAIRED BY THE INSURANCE COMPANY BECAUSE THE FRAME WAS BENT AND BROKEN. I DO NOT KNOW IF IT WOULD HAVE HELPED BUT MY NECK WAS INJURED IN THE COLLISION. MY SAFETY RESTRAINTS WORKED PROPERLY LUCKILY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10280813August 18, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 MITSUBISHI OUTLANDER. WHEN THE ENGINE IS TURNED OFF IT REMAINED ON FOR APPROXIMATELY ONE MINUTE. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE CONTACT IS AWARE OF THE SAFETY RISK. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 09/16/09 *BF UPDATED 09/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280385August 13, 2009
ELECTRICAL SYSTEM
ENTIRE DASHBOARD CLUSTER FAILED: SPEEDOMETER, TACH, ODOMETER, FUEL GAUGE, COMPUTER. CAR STILL RAN, BUT THERE WAS NO WAY TO DETERMINE SPEED OR GAS REMAINING. DEALER HAD TO REPLACE ENTIRE DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280386August 13, 2009
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
ABS SYSTEM FAILED. AUTOMATIC STABILITY CONTROL SYSTEM FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279009July 31, 2009
AIR BAGS:FRONTAL, SEAT BELTS
BOTH AIRBAGS FAILED TO DEPLOY PROPERLY. FROTH PASSENGER SEALBELT UNBUCKLED UPON CRASH IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10276711July 14, 2009
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2003 MITSUBISHI OUTLANDER HAVE STRESS CRACKS EVENTUALLY RESULTING IN THEM FOGGING OVER AND EVEN TAKING IN WATER AND BLOWING BULBS. WHEN I RESEARCHED IT ONLINE, IT APPEARS THIS IS A COMMON PROBLEM AMONG THIS MAKE/MODEL OF VEHICLE. REPLACEMENT ASSEMBLY KITS ARE ONLY AVAILABLE THROUGH THE DEALER AND THIS IS NOT COVERED UNDER ANY KIND OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276522July 13, 2009
VISIBILITY, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
I HAVE A 2004 OUTLANDER AN I HAVE MANY THING WRONG LIKE THE HEATER KNOB BROKE OFF THE BACK WINDOWS FELL BUT MY MAJOR CONCERN IS THE SERVICE ENGINE LIGHT WILL COME ON AN ILL LOSE THE THROTTLE. IN TRAFFIC THIS IS PRETTY SCARY. EVERYTHING ABOUT THE CAR IS TIP TOP. 80,000 MILES NEVER HAD ANY MAJOR PROBLEMS TILL THIS, I'VE DONE THE GAS CLICKING THING TO THE GAS CAP. ALL THE FLUIDS ARE FULL AND THE ONLY WAY I CAN GET POWER BACK IS BY TURNING THE TRUCK OFF AN ON 5 TIMES TO REST THE COMPUTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274901June 25, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THERE HAVE BEEN NO REPAIR ISSUES WITH THIS 2003 OUTLANDER. THERE HAVE BEEN NO COOLANT OR ANY FLUID LEAKS WITH THIS CAR. THE CAR SUDDENLY FILLED WITH SMOKE ON THE PASSENGER'S SIDE; SMOKE POURED FROM THE ENGINE; PRIOR TO THAT - FIVE MINUTES EARLIER THE CHECK ENGINE LIGHT WENT ON AND ACCELERATION WAS DIFFICULT; THERE WAS AN ODD ODOR AS WELL AS A METAL ON METAL TYPE SOUND. 911 WAS CALLED AS THE SMOKE WAS HEAVY. THE DEALERSHIP WAS ASKED BY MITSUBISHI CORP. TO PULL THE ENGINE TO DETERMINE IF IT WAS THE ENGINE - WARRANTIED OR OUR FAULT- A RADIATOR ISSUE. THIS WAS A 400$ COST TO US UNLESS THEY FOUND IN OUR FAVOR..THIS WAS IN ADDITION TO THE 80$ DIAGNOSTIC FEE TO BEGIN THE PROCESS. THEY ARE SAYING THAT THERE IS A CRACK IN THE RADIATOR WHERE THE ENGINE CONNECTS BY A HOSE TO THE RADIATOR AND THAT IT IS "NORMAL" WEAR. THERE IS NOTHING NORMAL ABOUT THIS. IT WAS IMMEDIATE AND CATASTROPHIC. THEY WANT TO CHARGE US $3600 TO REPLACE THE ENGINE. I AM ARGUING THAT THIS IS OBVIOUSLY A DEFECT - WE HAVE 100,000/7 YEAR WARRANTY ON THE DRIVETRAIN. MY CAR ONLY HAS 57,000 MILES AND HAS RUN PERFECTLY FINE UP TO LAST WEEK. I HAVE ASKED MITSUBISHI TO RECONSIDER AND HAVE BEEN PROMISED AN ANSWER BY A CASE MANAGER BY CLOSE OF BUSINESS TOMORROW -6/25. I HOLD LITTLE HOPE THAT THEY WILL COVER THE COST OF AN ENGINE YET I FEEL THAT THE WAY IN WHICH THE ENGINE OVERHEATED AND THEN DIED IS NOT ALL NORMAL FOR A CAR WITH SUCH LOW MILEAGE AND ONE WHICH HAS NO HISTORY OF REPAIRS. WE NEVER RECEIVED A RECALL NOTICE ON A RADIATOR FAN CONTROL PART AND WONDER IF THAT IS WHAT CAUSED THIS SERIES OF EVENTS TO OCCUR. IF SO, ARE THEY NOT RESPONSIBLE FOR THE REPAIR? I CURRENTLY HAVE ONLY FOUR PAYMENTS LEFT ON THE CAR FOR A TOTAL OF A BIT UNDER 2000$. THE DEALERSHIP TOLD ME THAT WITHOUT REPLACING THE ENGINE, THEY COULD ONLY GIVE ME 500$ TOWARD A TRADE! I WOULD APPRECIATE YOUR INTERVENTION AND HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273666June 12, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAD THE COOLING FAN CONTROLLER REPLACED TWO TIMES/FANS COMING ON IMMEDIATELY WHEN STARTING THE CAR/ I HAD TO REPLACE THE THIRD ONE ON MY DIME/ NOW ITS CUTTING OUT @ CERTAIN SPEEDS/ I HAVE REPLACED THE MASS AIR FLOW METER/BOTH COILS /SPARK PLUGS/ PLUG WIRES STILL THE PROBLEM CONTINUES.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269738May 22, 2009
STEERING, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING AT AN UNKNOWN SPEED, SMALL STONES FELL OFF OF ANOTHER VEHICLE AND STRUCK THE SUNROOF OF THE CONTACT'S VEHICLE. AS A RESULT, DEBRIS AND GLASS SHATTERED INSIDE OF HER VEHICLE. TWO PASSENGERS WERE MODERATELY INJURED. IN ADDITION, WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE ROLLED OVER WITHOUT AN IMPACT OR CRASH OCCURRING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 100,000. UPDATED 6/18/09 *CN THE CONSUMER STATED THE SUN ROOF WAS NOT TEMPERED. UPDATED 06/22/09. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10268549May 12, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. ON MAY 12, 2009, THE CONTACT WENT TO HAVE A RECALL REPAIR PERFORMED ON THE VEHICLE AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. IT WAS UNKNOWN AS TO WHEN THE PART WOULD ARRIVE. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE THE BRAKE LIGHTS ARE NOT ILLUMINATING AND COULD CAUSE A CRASH. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263562March 29, 2009
VEHICLE SPEED CONTROL
THE CRUISE SPEED CONTROL DASHBOARD LIGHT DOES NOT CORRECTLY INDICATE WHEN THE CONTROLLER IS CONTROLLING THE VEHICLE SPEED. IT IS ALWAYS LIT WHEN THE CONTROL IS ACTIVATED RATHER THAN JUST WHEN THE CONTROL IS ENGAGED AND CONTROLLING SPEED. I COMPLAINED TO A DEALER SERVICE MANAGER WHO STATED THE PROBLEM CANNOT BE CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260218February 27, 2009
EXTERIOR LIGHTING, AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SEAT BELTS
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE REAR BRAKE LIGHTS ACTIVATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE OCCURRED SPONTANEOUSLY WHENEVER THE VEHICLE WAS IN OPERATION. IN ADDITION, THE SRS WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V194000 (ELECTRICAL SYSTEM;WIRING,INTERIOR/UNDER DASH); HOWEVER, THE RECALL REMEDY DID NOT CORRECT THE FAILURE. ON A SEPARATE OCCASION, THE INSTRUMENT CLUSTER FAILED AND THE CONTACT NOTICED A BURNING SMELL INSIDE THE PASSENGER COMPARTMENT. ALSO, THE ACCELERATOR PEDAL WOULD BECOME STUCK WITHOUT WARNING WHEN IT WAS DEPRESSED AND THE FRONT DRIVER'S SIDE SEAT BELT RETRACTOR WAS INOPERATIVE. THE WEBBING FAILED TO EXTRACT. THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10259091February 17, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE TEMPERATURE KNOB ON THE MITSUBISHI OUTLANDER 2003 IS VERY DIFFICULT TO TURN ON FOR HEAT. SOMETIMES I CAN'T GET IT TO MOVE AT ALL, AND I HAVE TO DRIVE IN THE COLD. I SUFFER FROM ARTHRITIS, AND THIS MAKES IT VERY DIFFICULT FOR ME TO DRIVE AS MY FINGERS FREEZE-UP IN THE COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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