Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#10471606August 20, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE HEARD A LOUD NOISE COMING FROM THE VEHICLE AND THEN THE SUN ROOF GLASS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 47,000 AND THE CURRENT MILEAGE WAS 48,236. UPDATED 10/17/12 *CN UPDATED 10/23/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471331August 17, 2012
SERVICE BRAKES
MY RIGHT REAR WHEEL KEPT MAKING A NOISE. SO I PULLED OFF THE WHEEL TO SEE THE BRAKE PAD WAS ALMOST COMPLETELY GONE. I HAD THEM REPLACED AN THE MECHANIC SAID THE CALIPER WAS STICKING HE ALSO SAID IT SHOULD BE COVERED BY WARRANTY. UPON TAKING IT TO THE DEALER, THEY SAID IT IS NOT COVERED BECAUSE I HAD THE PADS CHANGED EVEN THOUGH IT WAS OCCURRING BEFORE WITH THE ORIGINAL PADS. MITSUBISHI WARRANTY IS A JOKE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465586July 13, 2012
EXTERIOR LIGHTING, SERVICE BRAKES
THIS VEHICLE WAS RECALLED IN 2009 FOR A FAILURE OF THE SWITCH WHICH ACTIVATES THE BRAKE LAMPS. MITSUBISHI RECORDS INDICATE THAT WE HAD THE SWITCH REPLACED IN MARCH, 2009, ALONG WITH ANOTHER RECALL ITEM. HOWEVER, THROUGHOUT THE FIRST HALF OF 2011, MY WIFE AND I HAD PROBLEMS GETTING THE CAR TO COME OUT OF 'PARK', AND WITH THE TRACTION CONTROL COMPUTER INDICATING MALFUNCTIONS. ON THE WAY TO THE DEALERSHIP TO HAVE THOSE ISSUES INVESTIGATED, I FOLLOWED THE VEHICLE, AND NOTICED THAT MOST OF THE TIME, THE BRAKE LIGHTS DID NOT ACTIVATE WHEN THE BRAKES WERE APPLIED. THE DEALERSHIP DISCOVERED THAT ALL THREE PROBLEMS WERE CAUSED BY MALFUNCTIONS OF THE BRAKE LAMP SWITCH, AND REPLACED IT. TO OUR KNOWLEDGE, IT HAS WORKED CORRECTLY SINCE THEN. HOWEVER, I AM EXTREMELY CONCERNED ABOUT THE FAILURE OF THE SWITCH. AFTER ALL, THAT'S A FUNDAMENTAL PART OF A MAJOR SAFETY SYSTEM, AND RECALL SERVICE HAD BEEN PERFORMED WHICH WAS SUPPOSED TO PREVENT THAT VERY SAME PREMATURE FAILURE. IT IS MY OPINION THAT AN IMPORTANT SAFETY COMPONENT SUCH AS THE BRAKE LAMP SYSTEM SHOULD NOT SUFFER A FAILURE AFTER 3.5 YEARS OF SERVICE AND 60,000 MILES. I'M DOUBLY CONFIDENT THAT FAILURE SHOULD NOT HAVE OCCURRED AFTER THE SCRUTINY YOUR ORGANIZATION HAS ALREADY APPLIED TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463625June 29, 2012
EXTERIOR LIGHTING
THE HEADLIGHTS OF THIS MODEL GET SEVERELY CRACKED TO THE POINT OF RAINWATER ACCUMULATING INSIDE THEM AND BURNING THE LIGHTS. DRIVERS ARE RISKING LOOSING THEIR HEADLIGHTS WHEN THEY NEED THEM MOST - IN A BAD RAINSTORM. MITSUBISHI DOESN'T OFFER HEADLIGHT COVERS AS A SEPARATE PART, SO THE WHOLE ASSEMBLY HAS TO BE CHANGED EVERY FEW YEARS. NO RECALL HAS BEEN DONE EVEN THOUGH THE PROBLEM IS RAMPANT. I HAVEN'T BEEN IN AN ACCIDENT BUT MITSUBISHI HAS LET ALL OF THEIR OUTLANDER'03 CUSTOMERS TO FEND FOR THEMSELVES EVEN THOUGH IT'S SOMETHING THEY ARE BEST EQUIPPED TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461159June 11, 2012
EXTERIOR LIGHTING
HI, WHEN YOU HAVE THE A/C ON MAX AND YOUR HEAD LIGHTS ON THE LIGHTS DIM EVERY TIME THE A/C COMPRESSOR KICK ON AND STAYS DIM UNTIL THE COMPRESSOR KICKS OFF. I TOOK IT TO THE DEALER THEY SAID THE BATTERY WAS BAD AND REPLACED IT. THE PROBLEM WAS STILL THERE THEY HAD ME BRING IT BACK IN AND THEY KEPT IT FOR SEVEN HOUR AND CALLED ME TO COME PICK IT UP THEY FOUND NOTHING WRONG. THEY SAID THERE WAS NO DIMMING AND THE ALTERNATOR IS PUTTING OUT FINE WITH EVERYTHING TURNED ON. I STILL HAVE THE PROBLEM AND WHEN GOING DOWN THE ROAD DEPENDING ON HOW MUCH THE COMPRESSOR IS KICK IT LOOKS LIKE YOU ARE FLASHING YOUR LIGHTS AT THE CAR AHEAD OF YOU. IF YOU GO ON MITSUBISHI FORUM WEB SITE THIS HAS BEEN A PROBLEM FROM 2003 TO 2011 AND PEOPLE ARE BEING LIED TO BY THE DEALERS. I HAVE BEEN TOLD BY OTHER MACHINES THAT THE ALTERNATORS ARE TO SMALL AND BEING STRESSED AND WILL FAIL. I HAVE A LOT OF TRAVELING TO DO STARTING NEXT MONTH TO OTHER STATES I NEED THIS FIXED. I WORRY ABOUT BEING BEHIND A POLICE OFFICER WITH MY LIGHTS FLICKERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451928March 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MITSUBISHI UPLANDER SPORT. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS. THE FAILURE OCCURRED ON MANY OCCASIONS, WHILE STOPPED AND WHILE TURNING. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED THAT THE VEHICLE WAS PERFORMING TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,900 AND THE CURRENT MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448549February 20, 2012
EXTERIOR LIGHTING
THE BRAKE SWITCH MALFUNCTIONED. THERE IS FAILURE OF THE BRAKE LAMPS TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. THIS CAN RESULT IN AN ACCIDENT. I WAS TOLD THAT MY PARTICULAR VEHICLE WAS NOT INCLUDED IN THE INITIAL RECALL FOR THIS ISSUE. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446236February 2, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE TIRE PRESSURE SENSOR WOULD ACTIVE DUE TO CORROSION IN THE VALVE STEM. THE CORRODED VALVE STEM WOULD FRACTURE FROM THE TIRE AND CAUSED THE TIRES TO GO FLAT. THE CONTACT REPLACED THE SENSOR NUMEROUS TIMES. THE DEALER WAS NOTIFIED AND STATED THAT THEY WOULD REPLACE THE PART, BUT THE CONTACT STATED THAT THE PART WAS THE CAUSE OF THE FAILURE AND REPLACING IT WOULD NOT BE A PROPER REMEDY. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THAT THEY WOULD ASSIST THE CONTACT WHILE UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444750January 21, 2012
VISIBILITY, STRUCTURE:BODY
REAR PASSENGER WINDOWS COMING OUT OF THE TRACK AND OR OPENING OUT OF THE WINDOW, OPENING TO THE EXTERIOR OF THE VEHICLE, THEN WINDOWS ARE INOPERATIVE LEAVING THE VEHICLE NOT SAFETY. THE DOOR NEEDED TO DISARMED THE INNER PANEL TO WORK TO INSTALL THE WINDOWS IN THE TRACKS, IN A FEW OPERATIONS OF THE WINDOWS, IT GOIN OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439650December 12, 2011
SEATS
I TOOK MY 2010 MITSUBISHI OUTLANDER IN FOR A NOISE IN THE REAR AND THEY FOUND THE THIRD ROW SEAT ANCHOR BROKEN. MITSUBISHI CLAIMS THAT THE ANCHOR IS BROKEN AND THAT IT IS NON WARRANTY. I CANNOT IMAGINE THAT A VEHICLE WITH THIS LOW OF MILEAGE WOULD NOT COVER A SAFETY ISSUE THAT INVOLVES THE SAFETY OF ITS PASSENGERS. ESPECIALLY CHILDREN WHO WOULD RIDE IN THIS SEAT. I GUESS MITSUBISHI DON'T CARE ABOUT KEEPING THEIR SEATS ANCHORED TO THE CAR FOR THE SAFETY OF ITS RIDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435283November 11, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DASHBOARD INDICATOR FOR THE HEADLIGHT SHOWS THE PARKING LIGHT SYMBOL FOR BOTH THE PARKING LIGHTS AND THE HEADLIGHTS. IT IS IMPOSSIBLE TO DETERMINE FROM THE DASHBOARD WHICH LIGHTS ARE BEING USED. THIS COULD RESULT IN DRIVING AT NIGHT WITH THE PARKING LIGHTS ON WHEN HEADLIGHTS ARE NEEDED. THIS IS AN UNSAFE CONDITION. THE HEADLIGHT SYMBOL SHOULD BE USED WHENEVER THE HEADLIGHTS ARE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427471September 26, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING AND THE VEHICLE WOULD NOT ACCELERATE OVER 55 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER DID NOT REPLACE ANY PARTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427058September 25, 2011
EXTERIOR LIGHTING
ALL HEADLIGHTS ON 2003 -2006 OUTLANDERS CRACK SEVERELY BESIDES BESIDES BRING EXPENSIVE THE HEADLIGHTS GO OUT BECAUSE OF RAIN THERFORE BECOME A SAFETY HAZARD [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424068September 7, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. WHILE THE CONTACT WAS DRIVING IN REVERSE, A LOUD BANGING NOISE WAS HEARD OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE COIL SPRING FRACTURED AND DURING THE REPAIR PROCEDURE, THE FRONT DRIVER SIDE COIL SPRING FRACTURED UNEXPECTEDLY. BOTH COIL SPRINGS WERE REPLACED AND THE MECHANIC ADVISED THAT BOTH COIL SPRINGS WERE DEFECTIVE DUE TO A MANUFACTURER DESIGN FLAW. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. UPDATED 10/18/11*LJ UPDATED 12/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422812August 31, 2011
AIR BAGS, EQUIPMENT:MECHANICAL, SERVICE BRAKES, HYDRAULIC
FAULTY BRAKES AND AIR BAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10411506July 8, 2011
EXTERIOR LIGHTING
2003 MITSUBISHI OUTLANDER HEAD LAMP ASSEMBLIES HAVE FAILED. THEY FIRST BECAME CLOUDY WITH SMALL CRACKS. EVENTUALLY THOSE CRACKS BECAME LARGER AND THE HEAD LAMP ASSEMBLIES HAVE FILLED WITH WATER MAKING THEM INOPERABLE. THIS BEGAN IN YEAR FIVE OF OWNING THE VEHICLE. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IS PARKED IN A GARAGE OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403148May 20, 2011
AIR BAGS
HAVING THIS ACIDENT ON A BRIGHT SUNNY DAY, IN THE AFTERNOON DURING RUSH HOUR. THE COMPLETE FRONT END WAS TORN OFF THE VEHICLE CAUSING $8.0000.00 DOLLARS . MY PROBLEM IS THAT NON OF THE AIR BAGS DEPLOYED. THAT WAS UPSETTING CONSIDERING THE EXTENT OF DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10398784May 3, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER SPORT. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE CHECK ENGINE WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE IDENTICAL FAILURE WHERE BOTH ENGINE OIL FEEDERS WERE REPLACED YET THE FAILURE PERSISTED. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388650March 5, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE DASHBOARD INDICATOR FOR THE HEADLIGHT SHOWS THE PARKING LIGHT SYMBOL FOR BOTH THE PARKING LIGHTS AND THE HEADLIGHTS. IT IS IMPOSSIBLE TO DETERMINE FROM THE DASHBOARD WHICH LIGHTS ARE BEING USED. THIS COULD RESULT IN DRIVING AT NIGHT WITH THE PARKING LIGHTS ON WHEN HEADLIGHTS ARE NEEDED. THIS IS AN UNSAFE CONDITION. SIMILAR CARS AT THE DEALER (HERRNSTEIN MITSUBISHI) HAVE THE SAME PROBLEM. THE HEADLIGHT SYMBOL SHOULD BE USED WHENEVER THE HEADLIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386286March 3, 2011
EQUIPMENT, ELECTRICAL SYSTEM
MITSUBISHI IS FULLY AWARE OF PROBLEMS WITH ELECTRONIC KEYS IN NEW MODELS AND WOULD NOT REPLACE THE KEYS. PROBLEMS REPORTED BY MITSUBISHI IN "TECHNICAL BULLETINS" TO DEALERS ARE NOT TREATED AS EQUIPMENT RECALLS, EVEN THOUGH KNOWN EQUIPMENT DEFECTS ARE REPORTED. FOR NO APPARENT REASON THE ELECTRONIC KEY TO MY OUTLANDER WOULD NOT START THE ENGINE. THE ELECTRONIC KEY IDENTIFIED AS MISTSUBISHI'S F.A.S.T KEY WOULD NOT WORK AND IT IS UNKNOWN IF THE DEFECT CAN OCCUR WHILE THE ENGINE IS RUNNING. WHEN I CONTACTED THE DEALER, IT WAS EXPLAINED TO ME THAT MITSUBISHI ISSUES "TECHNICAL BULLETINS" TO NOTIFY DEALERS OF EQUIPMENT MALFUNCTIONS THAT ARE NOT CONSIDERED RECALLS BUT REPORTED DEFECTIVE EQUIPMENT PARTS THAT SHOULD BE REPLACED ONLY IF THE CUSTOMER COMPLAINTS ABOUT IT. I WAS TOLD THAT MITSUBISHI WAS AWARE OF THE PROBLEM WITH THE ELECTRONIC KEYS FOR APPROXIMATELY TWO YEARS BUT WOULD NOT RECALL THEM AND WOULD ONLY REPLACE THEM AFTER PROBLEMS WERE REPORTED. I WAS TOLD THAT THE KEY COSTS ABOUT $500 DOLLARS INCLUDING PROGRAMMING. I CONSIDER THAT MITSUBISHI COULD NOT CONFIRM IF THE ENGINE WOULD STOP DURING USE AND THEREFORE ALL ELECTRONIC KEYS SHOULD BE REPLACED AS THEY ALREADY KNOW OF THE DEFECT. THE DEALER REPLACED THE KEY AT NO COST ONLY BECAUSE THE TECHNICAL BULLETIN REPORTING THE DEFECT WAS ISSUED, BUT REFUSE TO PROVIDE A COPY OF THE ACTUAL TECHNICAL BULLETIN. PLEASE TREAT CONFIDENTIAL-DO NOT DISCLOSE MY NAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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