Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#11430174August 23, 2021
STRUCTURE:BODY
At 45mph and above the hood flutters violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430120August 23, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
I have taken my SUV for to updates in regaurds to repairing the hood that shakes and bounces. It moves up and down when going down the road fast or slow. Its not only the wind that causes this it is also bumps in the road. It oftem seams the hood will fly up and can be pretty scarry. I fewel something needs to be done to help support the hood and make it samefer. If it keeps moving metal fatigue could occure and cause a safety issue that could lead to a death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428954August 13, 2021
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that there was a code for leak in the fuel tank however, the mechanic was unable to determine the location of the failure. The vehicle was not repaired. The failure recurred four times. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429026August 13, 2021
POWER TRAIN
Vehicle exhibits a shudder/surge condition (engine flare, lack of acceleration, and/or car shake) possibly caused by poor reaction of the hydraulic pressure circuit. The CVT belt slips repeatedly when accelerating, causing a warning light to turn on with DTC P084A. The vehicle exhibits exactly the conditions described in TSB-20-23-001 and is explicitly included in the affected vehicles section the bulletin (2015-2020 Outlander Sport with 2.0L Engine with CVT transmission). The conditions were confirmed using Diagnostic Procedure 2 on TSB-20-23-001 by certified mechanic at Meineke Car Care Center (Lexington, SC). However, VIN was not included in the recall as confirmed by MMNA service representatives. The scope of TSB-20-23-001 does not sufficiently cover all vehicles affected by the recall condition, as Mitsubishi excluded some vehicles for undisclosed reasons. Because Mitsubishi had previously failed to trace and identify all affected vehicles in its initial recall for this unsafe condition in TSB-17-23-002, it is possible or likely that Mitsubishi failed to trace or identify all affected vehicles in TSB-20-23-001. The scope should be expanded to all vehicles with CVT transmissions in the model years listed in the bulletin, without exception.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428086August 6, 2021
VISIBILITY
The contact owns a 2010 Mitsubishi Outlander. The contact stated while driving approximately 30 mph, he heard a cracking sound coming from the sunroof. When the contact exposed the glass portion of the sunroof, the sunroof shattered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V071000 (Visibility) however, the VIN was not included. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427824August 5, 2021
UNKNOWN OR OTHER
MY 2016 MITSUBISHI OUTLANDER SE, is having hesitation when accelerating. This vehicle's vin number was NOT INCLUDED IN THIS SAFETY ISSUE. CONSEQ: A HESITATION DURING ACCELERATION CAN INCREASE THE RISK OF THE CRASH. PROBLEM IS WITH THE CVT - EUC transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427249July 31, 2021
STRUCTURE:BODY
The front hood is structurally weak, causing flexing, bouncing, and fluttering. When driving over 55 mph, you feel as though the hood is going to open up while driving. It is a very unsettling and unsafe feeling when driving on the highway. You feel as though the hood is going to open up and smash against the windshield. When driving on surface streets where there are bumps in the road, the hood moves a lot. The technical bulletin by Mitsubishi Motors: TSB-21-42A-001 references a hood latch and bumper height adjustment to alleviate the hood fluttering. In reality, the complete hood assembly is unstable. The hood needs to have internal bracing, as well as under hood cross member strength and adhesion, and/or thicker gauge metal for the hood's strength. I was driving on the freeway from the dealership and noticed this. I went back to the dealership to inquire about returning the vehicle. I was informed of my rights, that they had expired after the contract and financing went through and I drove it off the sales lot. Since I am unable to return this vehicle due to this safety issue, I want to make a formal request for a solution. A flimsy hood does not seem reasonable for insurance obligation purposes. What could possibly happen after a while is metal stress fatigue cracking due to movement. A serious injury could occur if the hood was to break loose. The weather strip seal cushion gasket does not alleviate the flutter. I included photos to show where the flex occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427234July 30, 2021
POWER TRAIN
The contact owns a 2016 Mitsubishi Outlander. The contact stated her daughter was driving 50 mph and became aware that the RPM gauge was fluctuating. The contact stated that the vehicle started shuddering and shaking, then stalled. There was no warning light illuminated. The driver waited a few minutes and then was able to restart the vehicle and continued to drive however, the failure persisted. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission failed the pressure test and needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426548July 26, 2021
AIR BAGS
Wife t-boned a old style Subaru at 30 mph and the air bags did not deploy at all this was a 2019 mitibishi outlander se
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426092July 23, 2021
ENGINE
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the lower engine heat shield had cracked at the bolt inserts causing the shield to become unsecure. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who diagnosed that the heat shield needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424843July 14, 2021
STEERING
The contact owns a 2016 Mitsubishi Outlander. The contact stated while driving at various speeds, the steering column vibrated and made an abnormally loud sound. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 95,961.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424428July 12, 2021
ENGINE
I purchased the 2011 Mitsubishi Outlander in 2015. In January 2018 the engine seized up while driving and was not repairable. Thankfully I was able to pull over and no one was hurt. The vehicle was only 7 years old with only 112,846 miles and I still had a loan on the vehicle for approxiamtly $10,000. The vehicle was at the time worth the cost left to pay it off. I consulted many Mitsubishi dealerships around the country and the only fix as a new engine for the vehicle which was an additional $10,000 and there were no engines anywhere in the country that could be found. The reason is that Mitsubishi decommissioned this Outlander model in 2013 due to the issue with the engine - essentially it was built like a snowmobile engine. The belt snapped and there was no repairing it - only replacing the entire engine. Mitsubishi knew this was an issue with this model - they decommissioned it only after 2 years on the market and they didn't issue a recall until 2018 - 5 years later! In the mean time I had found others around the coutnry with the same issue and we were all left with auto loans and no working vehicle. This is extremely poor business tactics and dishonest and very unsafe. I was lucky I was not driving on a freeway at the time when the engine seized up and the vehicle bucked like wild horse - it could have resulted in a major accident. It is dishonest to issue a recall 5 years after the company knew the vehicle had an issue and most likely all of the models had been sold or abandoned by this time so they don't have to pay for many repairs since there are not many that have lasted until 2018 to be repaired. A complaint has also been filed with the Minnesota State Attorney General. I was stuck with the $10,000 loan on a car that was now worth $0 and Mitsubishi at that time acted they had no idea what was wrong with it or why this happened. All lies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424014July 8, 2021
POWER TRAIN
Wife was driving home from work in the 2016 Outlander Sport and just before exiting onto the exit ramp vehicle began to rev up and then wind down and wouldn't accelerate anymore. Had it towed to the dealership. They checked it out and the transmission CVT is shot. Mind you this vehicle has only 118,000 and is only 5 yrs. old and with regular maintenance on it. The dealership just quoted me price to fix it would be $10,000. We still owe about $3500 left on payments. We don't have $10,000 to shell out for another transmission. Did some digging and seems like a lot of people are having the same problem with this transmission. This should be fixed for free and needs to be recalled. Someone is gonna be hurt seriously or killed because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422921June 30, 2021
SERVICE BRAKES
The contact owns a 2016 Mitsubishi Outlander. The contact stated while driving at various speeds, the rear brakes grabbed and would not disengage when the brake pedal was released. The contact stated no warning light was illuminated. The contact then received notification of NHTSA campaign number: 20V741000 (Parking Brake). The recall repair was serviced however, the failure still occurred. The vehicle was diagnosed with the brake pads and rotors needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421741June 21, 2021
STRUCTURE:BODY
I just bought a 2022 Mitsubishi Outlander and I noticed while driving on the highway around 60 to 70 MPH the hood is fluttering. I checked the hood just to make sure it was not unlatched and it was secured but the hood continues to flutter looking like it wants to open during highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420380June 10, 2021
SUSPENSION:SUBFRAME/MOUNTING BRACKET
The contact owns a 2008 Mitsubishi Outlander. The contact stated while driving 30 mph, she heard an abnormal coming from the rear of the vehicle. The contact stated there was no warning light illuminated. The contact drove the vehicle to her residence. The contact took the vehicle to independent mechanic and was informed that the rear driver’s side sub-frame cross member was corroded. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420192June 8, 2021
SERVICE BRAKES
The contact owns a 2016 Mitsubishi Outlander. The contact stated while driving at various speeds, the brakes made a loud sound whenever the brake pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the rear rotors needing to be replaced. The vehicle was repaired. The contact stated that two years later, the failure recurred. The vehicle was then taken to a local dealer where it was diagnosed with the rotors and the brakes needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to a local dealer. The failure mileage was approximately 26,907.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416108May 11, 2021
SERVICE BRAKES
RECENTLY REPLACED THE ROTORS AND PADS ON ALL FOUR WHEELS OF MY OUTLANDER. ALL BUT THE REAR PASSENGER ARE WORKING FINE, WHILE THE REAR PASSENGER SIDE IS MAKING A GRINDING NOISE. WE'VE REPLACED THE BRAKE PADS 3 TIMES, REPLACED THE ROTOR ONCE, AND EVEN REPLACED THE WHOLE CALIPER; IT'S STILL MAKING A GRINDING SOUND. THERE'S A RECALL POSTED FOR SOME 2016 OUTLANDERS FOR THE PARKING BRAKE NOT ENGAGING/DISENGAGING PROPERLY AND WE MIGHT THINK THIS IS THE PROBLEM; HOWEVER, THIS RECALL IS NOT APPLIED TO OUR 2016 OUTLANDER. I THINK WE ARE HAVING THE EXACT PROBLEM THAT IS LISTED ON THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416116May 11, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. THE CONTACT HAD THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V403000 (SEAT BELTS) AT AUTO STOP MITSUBISHI (PR-2, AGUADILLA PUEBLO, AGUADILLA 00603, PUERTO RICO). UPON PICKING UP THE VEHICLE, THE CONTACT STATED THAT THE SEAT BELT COVER WAS FRACTURED. THE CONTACT INFORMED THE DEALER OF HER CONCERN REGARDING THE SEAT BELT AND WAS INFORMED THAT THE REPLACEMENT PART TO REPAIR THE SEAT BELT WOULD BE ORDERED. THE CONTACT STATED AFTER 4 MONTHS, THE SEAT BELT WAS STILL NOT REPAIRED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO AUTO STOP MITSUBISHI (PR-2, AGUADILLA PUEBLO, AGUADILLA 00603, PUERTO RICO) WHERE IT WAS DIAGNOSED WITH THE SEAT BELT COVER NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415284May 5, 2021
UNKNOWN OR OTHER
THE REARVIEW CAMERA SYSTEM SUDDENLY QUIT SHOWING VIDEO WHEN I PUT THE CAR IN REVERSE. THE CAMERA ITSELF STILL WORKS AS I CAN GO INTO THE SETTINGS FOR BRIGHTNESS, COLOR, ETC., THE BACK UP SENSORS STILL BEEP WHEN I AM BACKING UP AND THE REVERSE LIGHTS STILL WORK AS WELL. FROM LOOKING AT THE MITSUBISHI FORUM (HTTPS://WWW.MITSUBISHI-FORUMS.COM/THREADS/REVERSE-CAMERA-NOT-COMING-ON.72338/#POST-360974) , APPARENTLY THIS IS AN ISSUE FOR MANY PEOPLE. ONE FORUM MEMBER STATES AN ETACS CODING ENTRY CALLED 'REAR_CMR_PRST' SAYS IT IS 'NOT PRESENT.' I FEEL THIS IS MOST DEFINITELY A SAFETY ISSUE, PARTICULARLY WHEN BACKING OUT OF A PUBLIC PARKING SPOT. I REALIZE THIS IS A CONVENIENCE ITEM FOR MY YEAR OF VEHICLE (2014), BUT SINCE THE CAMERON GULBRANSEN KIDS TRANSPORTATION SAFETY ACT OF 2007 BECAME LAW AS OF MAY 1, 2018, THESE ITEMS ARE STANDARD EQUIPMENT ON ALL NEW VEHICLES. FROM READING THE FORUM, ANY REPAIRS ARE AT THE EXPENSE OF THE CONSUMER, AND MY LOCAL MITSUBISHI SHOPS HAVE NO IDEA OF WHAT IS WRONG AND HAVE NEVER HEARD OF THE PROBLEM. MANY IN THE FORUM MENTION 'VEHICLE SIGNAL CHECK' MENU, ETACS PROGRAMMING, CAN COMMUNICATIONS, CODING DATA, AND OTHER WIRING INFORMATION THE AVERAGE CONSUMER IS OBLIVIOUS OF. IF REARVIEW CAMERAS ARE REQUIRED EQUIPMENT DUE TO PASSAGE OF THE ABOVE LAW, SHOULDN'T THIS ISSUE BE A SAFETY RECALL FOR REPAIR OR REPLACEMENT OF THE DEFECT AT MANUFACTURER EXPENSE? BY THE WAY, THIS CAR HAS NEVER BEEN IN ANY ACCIDENT, HAD ANY DAMAGE DONE TO THE REAR OF THE VEHICLE AND HAS ALWAYS BEEN WELL CARED FOR AND MAINTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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