MINI Cooper Complaints

4,588 consumer complaints on file.

#11023971September 18, 2017
POWER TRAIN
OTHER MINI COPPERS FROM THIS YEAR WITH DIFFERENT MODELS HAVE BEEN RECALLED FOR AN ISSUE THAT ALLOWS THE CAR TO THE EXITED WHEN THE CAR IS NOT IN PARK. MY CAR CAN GET SHUT DOWN, THIS IS PURPOSEFULLY STOPPED LIKE AT A PARKING SPACE. WHILE STILL IN DRIVE MODE, I CAN EXIT THE CAR, THE CAR STARTS TO ROLL AWAY. THIS HAS HAPPENED TO ME NUMBERS TIMES. HAVING HAD TO JUMP BACK IN MY CAR TO STOP IT. ONCE ON A HILL AND IT ALMOST CAUSED A CRASH. SCARY. BOUGHT THE CAR IN 2015 SPRING AND THE STARTED FALL OF 2016 AND HAS CONTINUED TO HAPPEN. CAR BOOT TO BONNET WARRANTY WAS EXPIRED AT THE TIME THIS STARTED. THEY WERE CALLED THE AROUND FIRST TIME THIS HAPPENED, I WAS UNABLE TO GET MY KEY OUT OF THE IGNITION WHILE IN PARK. THEN I WAS ABLE TO GET IT OUT WHILE IN DRIVE AND NOW, I CAN OFTEN RUN MY CAR WITHOUT THE KEY IN THE IGNITION. THIS IS NOT A KEYLESS START CAR. ALL INCIDENTS TRANSPIRED ON PARKING LOTS OR PARKING SPACES ON A STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023761September 16, 2017
AIR BAGS, SEAT BELTS
SEAT BELT WARNING LIGHT COMES ON WHEN STARTING CAR. CALLED LOCAL MINI DEALERSHIP AND WAS TOLD THERE WAS AN "EXTENDED WARRANTY" FOR SEAT MAT SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021820September 6, 2017
POWER TRAIN
TIMING CHAIN TENSIONER FAILED AND STRETCHED TIMING CHAIN NOW THE DEATH RATTLE AND BMW MINI COOPER KNOWS 2010 WERE AFFECTED THERE IS LOTS OF DATA ONLINE FOR 2010 MINI COOPER S TIMING CHAIN AND TENSIONER FAILING AT 20K TO 50K MILE RANGE. WE HAVE 42K MILES AND IN RANGE OF CLASS ACTION THAT WAS FILED. THEY WON'T FIX ISSUE AND WANT 2500. I'M ONE OF MANY WITH 2010 ISSUES. THEY SAY IT'S UPGRADED BUT FAILED AT 40K SAME AS OTHERS. [XXX] OR [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021337September 4, 2017
ENGINE
THESE 2012 MINI COOPER CLUBMAN ARE HAVING THE TIMING GUIDES BRAKE AND SOMETIMES RUIN THE ENGINE. IN MY CASE I THINK I CAUGHT IT ON TIME, I CALLED MINI HERE LOCALLY AND MY WARRANTY RUNS OUT THIS SEPTEMBER 2017 OR 100,000. BUT MY CAR JUST HIT 105,000, THIS IS AN ISSUE THAT MINI HAVE HAD FOR QUITE A FEW YEARS AND I SAW A RECALL UP TO 2011 BUT HAVEN'T SEEN ANYTHING FOR 2012 MINI CLUBMAN. IT'S HARD TO BELIEVE THAT BMW/MINI WENT WITH PLASTIC GUIDES INSTEAD OF SOME OTHER MATERIAL THAT COULD WITHSTOOD MORE BEATING, SPECIALLY FOR THIS AREA. THANK YOU FOR ANY HELP, BECAUSE I'M HAVING TO FORK OUT ANY WHERES BETWEEN $1500'TO $3000.00!TO GET THIS FIXED. I WAS DRIVING WHEN I HEARD THE NOISE AND NOW IT SITS IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019708August 31, 2017
AIR BAGS
2006 MINI COOPER. CONSUMER WRITES IN REGARDS TO PASSENGER FRONT SEAT OCCUPANT DETECTION MAT SENSOR FAILURE. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A DETECTION MAT FAILURE. THE CONSUMER RECEIVED A RECALL NOTICE, BUT WAS IN ACCIDENT BEFORE IT COULD BE COMPLETED. THE AIR BAGS DID NOT DEPLOY. AS A RESULT OF THE FAILURE,THE CONSUMER RECEIVED A SKULL FRACTURE AND OTHER UPPER BODY DAMAGES. UPDATED 08/31/2017*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11019936August 27, 2017
POWER TRAIN
CVT TRANSMISSION STUCK IN FIRST GEAR WHILE DRIVING ON A HIGHWAY AND WOULD NOT GO MORE THAN 30MPH AND CARS HAD TO SWERVE FROM BEHIND ME IN ORDER TO PREVENT AN ACCIDENT. THE DEALER WANTS TO REPLACE THE TRANSMISSION FOR $8,000.00 WHICH IS RIDICULOUS. I COULD HAVE BEEN KILLED ON HIGHWAY ALONG WITH MY DAUGHTER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019830August 26, 2017
ENGINE
TIMING CHAIN MAKING LOUD NOISE WHEN STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019469August 24, 2017
SEATS, SUSPENSION
WHILE TRAVELING AT OR ABOVE 65 MILES PER. HOUR, VIBRATION IN FRONT END. HAVE HAD TIRES ROTATED, BALANCES AND FRONT END CHECKED OUT. UNKNOWN AT THIS POINT AND NOW MUST KEEP UNDER 65 MPH. UNSAFE TO DRIVE AT OR ABOVE 65.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018736August 21, 2017
AIR BAGS
THE PASSENGERS SEAT OCCUPANCY DETECTOR IN MY 2009 MINI COOPER CLUBMAN S IS NOT FUNCTIONING AND IT WON'T ALLOW ANY AIRBAG TO ACTIVATE. THE PASSENGER AIRBAG LIGHT IS CONSTANTLY ON AND IT IS A SAFETY HAZARD AND I WILL NOT DRIVE THE CAR WITH NO WORKING AIRBAGS. IT STARTED WHEN I STARTED THE VEHICLE ON 8/14 AND REPLACEMENT PARTS ARE ON BACKORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016209August 18, 2017
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2007 MINI COOPER. THE CONTACT STATED THAT THE SEAT BELT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MINI OF NASHVILLE (LOCATED AT 1572 MEMORY LANE NASHVILLE, TN 37027 615-340-7098) WHERE IT WAS DIAGNOSED THAT THE SEAT MAT SENSOR NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016074August 17, 2017
ENGINE
DURING MY MORNING COMMUTE ON AUGUST 2ND IN BOSTON MASSACHUSETTS, THE TIMING CHAIN ON MY 2010 MINI COOPER FAILED CAUSING MASSIVE ENGINE DAMAGE AND ULTIMATE FAILURE. THIS OCCURRED WHILE IN MOTION, APPROXIMATELY 60 MPH ON 93 NORTH, A FOUR LANE HIGHWAY LEADING INTO BOSTON. THE CAR BECAME DISABLED AND WOULD NOT NOT START AGAIN. THE CAR WAS THEN TOWED TO HERB CHAMBERS, THE NEAREST MINI DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015581August 15, 2017
STEERING
STEERING IS DIFFICULT AND REQUIRES EXERTION WHEN I TURN THE WHEEL. I BELIEVE MY CAR SHOULD BE INCLUDED IN THE RECALL RECALL 15V-XXX: ELECTRO-HYDRAULIC POWER STEERING (EHPS) SYSTEM M32 02 15 IT IS NOT INCLUDED IN THIS RECALL BUT BECAUSE MY CAR EXHIBITS THE SAME ISSUE THAT IS RECALLED ON CARS MADE IN THAT YEAR, I FEEL THAT THE LIMITS SHOULD BE EXPANDED TO INCLUDE MY CAR AND OTHER CARS MANUFACTURED WHEN MINE WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015001August 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
THE VEHICLE WAS HARD TO STEER AND SMOKE WAS COMING FROM THE ENGINE. TOOK THE CAR HOME, DID NOT SEE FLAMES, PARKED CAR IN THE DRIVEWAY SWITCHED CARS AND LEFT. RECEIVED A CALL FROM THE FIRE DEPARTMENT THAT MY MINI WAS ON FIRE AND I NEEDED TO RETURN TO MY HOUSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013841August 9, 2017
STEERING
I AM A PROUD OWNER OF A 2005 MINI COOPER S WITH 108K MILES. RECENTLY I EXPERIENCED THE INFAMOUS EHPS PUMP FAILURE THAT THE PUMP WILL CONTINUE RUNNING AFTER SHUTTING OFF THE CAR. IT DRAINS THE BATTERY COMPLETELY SO I HOOKED UP MY BATTERY CHARGER TO IT OVERNIGHT. AFTER PERFORMING SOME GOOGLE RESEARCHING ON THIS SUBJECT MATTER, I REALIZED MINI HAD ISSUED AN EXTENDED WARRANTY ON THE EHPS SYSTEM IN 2013 AND LATER SUPERSEDED BY THE RECALL 15V-660. UNFORTUNATELY MY PRODUCTION DATE (AUGUST OF 05) DOES NOT FALL IN THE RANGE OF THE RECALL. THE RECALL COVERS PRODUCTION BETWEEN SEPTEMBER 2001 TO FEBRUARY 2005. FURTHER READING ON THIS ISSUE, MANY OWNERS EXPRESSED THAT THEY HAVE SUCCESS ON CLEANING THE DUST INSIDE THE PUMP TO SOLVE THE SHORTING ISSUE WITHIN THE PUMP. SO I DISCONNECT THE BATTERY, REMOVED THE PUMP FROM THE CAR AND START TAKING THE PUMP APART. AFTER REMOVING THE COVER, I REALIZED THE SHORT HAD ALREADY MELTED DOWN ONE OF THE BRUSH (THE GOLD COLOR PIECE IN IMG_9730) AND SOME OTHER COMPONENTS INSIDE THE PUMP. MY RESEARCH SHOWED THAT THIS PUMP IS THE EXACT SAME ONE THAT WAS USED AS THE RECALL ONE, BMW PART NUMBER 6769961-02 (IMG_9733). LATER ON THE PART NUMBER CHANGED TO 6769961-03. SO I WONDERED WHY MY CAR ISN'T PART OF THE US RECALL. I ALSO FOUND THAT THE TRANSPORT CANADA RECALL #2012029 DOES PROVIDE EXTENDED WARRANTY (12 YEARS / 200K KM) ON THE PUMP AND PUMP COOLING FAN FOR ALL 2002-2005 COOPER AND COOPER S IN CANADA. I HOPE SOMEONE CAN FURTHER INVESTIGATE THIS POTENTIAL FIRE HAZARD ISSUE FOR ALL AFFECTED PRODUCTION UNITS THAT IS OUTSIDE OF THE RECALL. IT IS DEFINITELY A SAFETY CONCERN FOR ALL MINI OWNERS AND PASSENGERS THAT UTILIZE THIS EHPS PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014088August 9, 2017
AIR BAGS
TAKATA RECALL. AIRBAG LIGHT CAME ON WHEN I SAT IN MY CAR ONE DAY AND WHEN I TOOK IT TO THE MINI COOPER DEALERSHIP A COUPLE OF DAYS LATER, IT WAS FOUND THAT THE DRIVER HEAD AIRBAG HAS FAILED FOR NO APPARENT REASON. THE AIRBAG HAS NEVER BEEN USED. HAVING THE AIRBAG FAIL ON A RANDOM DAY IS VERY DANGEROUS, CONSIDERING THE FACT THAT AN ACCIDENT COULD HAVE OCCURRED THAT DAY AND THE AIRBAG WOULD HAVE NEVER PROTECTED THE DRIVER. THIS IS VERY DISAPPOINTING AND INCREDIBLY STRANGE FOR AN AIRBAG TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013436August 7, 2017
UNKNOWN OR OTHER
PASSENGER DOOR SEAL FAILED RESULTING IN FLOODING OF THE ENTIRE PASSENGER SIDE. MOISTURE CAUSED THE STARTING SENSOR TO FAIL AND THE VEHICLE NOT TO START. THERE WAS ALSO RAPID GROWTH OF MOLD IN THE VEHICLE FROM THIS MOISTURE. THE ONLY RESOLUTION WAS TO REMOVE THE ENTIRE INTERIOR, SHAMPOO THE CARPET, AND DRY EVERYTHING OUT. ON-LINE RESEARCH (AFTER THE FACT) REVEALED THAT APPARENTLY THIS IS A KNOWN ISSUE BUT THERE DOESN'T SEEM TO BE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012947August 5, 2017
ENGINE
CAR HAS JUST OVER 100000 MILES BUT HAS BEEN CONSTANTLY OVERHEATING (HAVE TO FILL TANK ALMOST EVERY DAY). CANNOT FIND OUT THE SOURCE, BUT I NOTICED A RECALL ON THE WATER PUMP ON OTHER SIMILAR MODELS, BUT VIN SEARCH SAID MINE WAS OKAY. I FEEL THIS IS AN ERROR. PLEASE INFORM ME OF MY NEXT STEP. GETTING VERY FRUSTRATED. I WOULDN'T CONSIDER THIS HIGH MILEAGE FOR THIS CAR, AND I TAKE CARE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012870August 4, 2017
AIR BAGS
I PURCHASED THIS CAR NEW. AFTER THE ORIGINAL WARRANTY EXPIRED, I EXPERIENCED ISSUES WITH THE FRONT PASSENGER SEAT OCCUPANCY MAT. DUE TO THE HIGH COST TO REPAIR, AND THAT MINI HAD A RECALL ON THEIR 2008 MODELS FOR THIS SAME ISSUE, I CHOSE NOT TO REPAIR IT AND NOW HAVE 157,000 MILES ON THE CAR. I ASSUMED MINI WOULD EVENTUALLY INCLUDE THE 2009 MODELS IN THE RECALL. MINI HAS NOW SENT ME A LETTER OFFERING AN "EXTENDED WARRANTY" FOR THIS ISSUE ON MY CAR. HOWEVER, SINCE I ACTUALLY DRIVE MY CAR AND HAVE OVER 120,000 MILES, MINI WILL NOT REPAIR MY CAR UNDER THIS "EXTENDED WARRANTY." THIS IS A SAFETY ISSUE THAT SHOULD BE A RECALL. I SHOULD NOT BE PENALIZED FOR A SAFETY ISSUE BECAUSE MY CAR HAS MORE MILES ON IT. I HAVE CONTACTED MINI, AND MY LOCAL DEALERSHIP AND THEY WILL NOT DO ANYTHING ABOUT THIS ISSUE. I SELDOM DRIVE THE CAR WITH PASSENGERS NOW AS I FEAR FOR THEIR SAFETY. MINI HAS LOST A CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012888August 4, 2017
STEERING
THE POWER STEERING IN MY 2004 MINI COOPER S FAILED LAST MONTH, PROMPTING ME TO RESEARCH WAYS TO FIX THE VEHICLE ONLINE. I FOUND THAT MINI USA HAD ISSUED A RECALL ON MY CAR, BUT WAS INFORMED BY THE DEALERSHIP AND THEN MINI THAT MY VIN NUMBER DID NOT FALL AMONG THOSE VEHICLES RECALLED. I'M WONDERING WHETHER MINI APPROPRIATELY LIMITED THEIR RECALL CONSIDERING MY VEHICLE HAS THE SAME PROBLEM THAT PROMPTED THE RECALL, AND FALLS WITHIN THE SAME MODEL AND YEAR RANGE. I THINK THE DEPARTMENT SHOULD INVESTIGATE WHETHER TO EXPANDING THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012542August 3, 2017
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE IN HAVING THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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