MINI Cooper Complaints

4,588 consumer complaints on file.

#10436509November 20, 2011
ELECTRICAL SYSTEM
ON 29SEP2007, MY 2006 MINI COOPER S WAS SERVICED TO PERFORM THE LOW MILEAGE SERVICE AT 3,354 MILES. THE CAR WAS NOT DRIVEN ON 30SEP2007. ON 01OCT2007, THE CAR WAS DRIVEN A DISTANCE OF APPROXIMATELY ONE MILE EACH WAY TO A BUS STOP. THE CAR WAS PARKED OVERNIGHT IN THE GARAGE BENEATH MY TOWNHOUSE. AT 6:00 AM ON 02OCT2007, WHEN I WANT TO THE LOWER LEVEL OF MY TOWNHOUSE AND OPENED THE DOOR TO THE GARAGE, I SAW THAT THE GARAGE WAS FILLED A "FOGGY SMOKE" AND THERE WAS A "BURNING ODOR". THE POLICE WERE CALLED TO INVESTIGATE THE CAUSE OF THE SMOKE. AS THE SMOKE BEGAN TO SPREAD INTO THE UPPER LEVEL OF MY HOME, THE FIRE DEPT WAS CALLED AS BACK-UP. THE FIREMEN LOCATED THE SOURCE UNDER THE HOOD OF MY CAR AND DETERMINED THE SMOKE TO BE FROM A "BURNED POWER STEERING BELTON THE VEHICLE IN THE GARAGE". THE FIREMEN MOVED THE CAR TO THE PARKING LOT AND DISCONNECTED THE BATTERY. I WAS INSTRUCTED TO HAVE THE CAR TOWED TO THE DEALERSHIP. I TOLD THE DEALERSHIP THAT THIS VEHICLE WAS DEFECTIVE AND WOULD NO LONGER FEEL SAFE DIVING THE CAR. THEY AGREED TO REPLACE THE CAR WITH A NEW 2007 MINI COOPER S ([XXX]). I WAS LED TO BELIEVE THAT MINE WAS AN "ISOLATED INCIDENT" BUT HAVE NOW BECOME AWARE THAT OTHERS HAVE HAD SIMILAR PROBLEMS WITH MINI COOPER S FROM 2007-2009. WHEN I CONTACTED THE DEALER, I WAS ADVISED TO NOT PARK MY CAR IN THE GARAGE UNTIL THE CAUSE OF THE PROBLEM HAS BEEN DETERMINED OR IF THERE IS A RECALL. I NOW AM NOT PARKING IN THE GARAGE. I AM SUBMITTING THIS REPORT ON THE 2007 INCIDENT SINCE IT WAS NEVER REPORTED AND I AM AFRAID THAT THE RATE OF OCCURRENCE MAY BE UNDER-REPORTED. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10436433November 19, 2011
POWER TRAIN
WE HAVE A MINI COOPER COUPE 2003 WITH ONLY 30,000 MILES ON IT IN MINT CONDITION WHERE THE BELT FOR CVT TRANSMISSION DISINTEGRATED WITHOUT ANY WARNING LEAVING ME STRANDED IN THE MIDDLE OF A BUSY HIGHWAY AND PLACING ME AT RISK FOR INJURY. WE HAD PROVIDED GOOD MAINTENANCE FOR THE MINI BY CHANGING THE TRANSMISSION OIL WHEN WE FIRST PURCHASED THE VEHICLE AT 8000.00 MILES AND THEN AT 15000 MILES WITH HIGH GRADE SYNTHETIC OIL AT $100.00. TRANSMISSION SHOP WORKING ON OUR CAR INQUIRED ABOUT PARTS FROM BMW AND WAS TOLD THEY DO NOT SELL PARTS FOR THAT TRANSMISSION AND IF YOU WANT IT FIXED YOU HAVE TO PURCHASE A NEW TRANSMISSION IN A BOX FOR $6,000.00. I FEEL THAT THIS IS NOT AN OPTION IF THE TRANSMISSION IS ONLY GOING TO LAST 30,000 MILES. WHO CAN AFFORD SUCH A DISPOSABLE CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436451November 19, 2011
STEERING
WHILE DRIVING AT NORMAL SPEED AND APPROACHING A RIGHT HAND TURN THE VEHICLE'S STEERING STIFFENED. THUS, MAKING IT DIFFICULT TO MAKE THE TURN SAFELY. INSTEAD OF COMPLETING A TIGHT TURN INTO THE CLOSES LANE, I MADE A WIDE TURN INTO LANE 2. ONCE THE CAR WAS TURNED OFF, PARKED AND TURNED BACK ONE THE PROBLEM DID NOT PERSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436363November 18, 2011
STEERING
THE POWER STEERING WENT OUT WHILE I WAS DRIVING ON THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436392November 18, 2011
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SEIZE WHILE DRIVING AT VARIOUS SPEEDS. WHENEVER THE FAILURE OCCURRED, THE CONTACT WOULD RESTART THE VEHICLE. ONCE RESTARTED, THE STEERING WHEEL WOULD OPERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436074November 16, 2011
SEATS, ELECTRICAL SYSTEM
UPON TURNING ON MY DRIVER'S SIDE HEATED SEAT, ONE PART OF MY BACK SEEMED TO BE GETTING EXTREMELY HOT. UPON TURNING AROUND, I SAW A SMALL HOLE HAD BEEN BURNED IN THE SEAT COVER AND WAS SMOLDERING AND SMOKING. I IMMEDIATELY TURNED OFF THE SEAT WARMER. IT TOOK MANY MINUTES TO COOL DOWN AND STOP SMOKING. THANKFULLY THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED. IF IT HAD BEEN IN MOTION, MY SAFETY WOULD CERTAINLY HAVE BEEN COMPRISED, AS I COULD HAVE SUSTAINED BURNS BEFORE PULLING THE CAR TO THE SIDE OF THE ROAD. THE DISTRACTION OF A BURNING SEAT IS ALSO NOT AN INSIGNIFICANT SAFETY HAZARD AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435941November 15, 2011
ENGINE AND ENGINE COOLING
AFTER A COUPLE DAYS OF HEARING SOME RATTLING UNDER THE HOOD AFTER COLD STARTS, MY ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALER AND THE MECHANIC SAID THAT A FAULTY TENSIONER HAD CAUSED THE TIMING CHAIN TO STRETCH OUT EXCESSIVELY AND IF IT'S NOT FIXED, MY ENGINE COULD SEIZE UP AT ANY TIME.. IT'S A $2,500 REPAIR. THIS IS RIDICULOUS, CONSIDERING THE CAR IS ONLY 4 YEARS OLD AND HAS JUST 30,000 MILES ON IT. I DID SOME RESEARCH AND FOUND THAT MANY MANY OWNERS OF MY SAME YEAR, MAKE AND MODEL ARE REPORTING THE EXACT SAME PROBLEM. IT IS A KNOWN ISSUE, YET MINI IS DOING NOTHING ABOUT IT. I CALLED MINI COOPER TO ASK ABOUT IT AND THEY ONLY GRUDGINGLY TOOK MY COMPLAINT. THEY SAID THEY WILL NOT DO A RECALL UNLESS THE FEDERAL GOVERNMENT DEMANDS IT, SO I'M ASKING YOU TO DO SO. I THINK THIS IS A SERIOUS SAFETY ISSUE (WHO KNOWS WHEN THE ENGINE COULD SEIZE UP) AND IT SEEMS TO BE SO WIDELY REPORTED, I CAN'T BELIEVE MINI IS IGNORING IT. I WOULD THINK THIS IS ABOUT TO BE A VERY SERIOUS PROBLEM, CONSIDERING OTHER 2007'S ARE JUST STARTING TO HAVE THESE PROBLEMS. PLEASE INVESTIGATE AND MAKE MINI DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435939November 15, 2011
AIR BAGS, SEATS, ELECTRICAL SYSTEM
4/10/2008 AIRBAG LIGHT ON DASH CAME ON INTERMITTENTLY - MINI DEALER COULD NOT DUPLICATE PROBLEM 9/23/2008 AIRBAG LIGHT ON DASH CAME ON AND STAYED LIT - MINI DEALER FOUND MICRO-CRACKS IN OC3 SEAT MAT FAULT CODE FC71 STORED IN MR55K CHECKED FAULTS REPLACED OC3 SEAT MAT INSTALLED SEAT AND ENABLE SEAT MAT WITH GT1 CLEARED FAULTS SUMMER 2011 - AIRBAG LIGHT ON DASH CAME ON INTERMITTENTLY OCTOBER 2011 - AIRBAG LIGHT ON DASH CAME ON AND STAYED LIT 11/15/2011 - MINI DEALER REFUSES TO COVER UNDER WARRANTY, DESPITE KNOWN ISSUES WITH THIS COMPONENT HAVING A HISTORY OF BEING DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435626November 14, 2011
AIR BAGS
THE PASSENGER SEAT AIR BAG WARNING LIGHT IS ON ALL THE TIME, INDICATING LESS THAN 25 LBS IS ON THE SEAT, EVEN THOUGH THERE IS NOTHING ON THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435399November 13, 2011
STEERING
RANDOM LOSS OF POWER TO POWER STEERING SYSTEM AT VARYING SPEEDS AND CONDITIONS. LOSS OF POWER STEERING CAN VARY IN TIMES FROM A FEW SECONDS TO A SEVERAL MINUTES. STEERING VEHICLE BECOMES EXTREMELY DIFFICULT TO TURN AND MAY RESULT IN AN ACCIDENT DUE TO LOSS OF POWER IN STEERING PUMP/SYSTEM. CONDITION SEEMS TO GO AWAY FOR A FEW HOURS TO A FEW DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435328November 12, 2011
ENGINE AND ENGINE COOLING
ENGINE LIGHT ON LOOSING POWER ENGINE SMOKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435868November 12, 2011
STEERING
THE FIRST INCIDENT HAPPENED AS I WAS MERGING ONTO THE INTERSTATE. I COULDN'T MOVE THE STEERING WHEEL AND THOUGHT MY CAR HAD DIED, BUT IT HADN'T AND THEN ALL WAS FINE SO I THOUGHT MAYBE I IMAGINED IT. THE SECOND INCIDENT WAS ON 11/11/11. I WENT TO PICK UP MY GRAND-DAUGHTER FROM SCHOOL. I TURNED THE CAR OFF AND WHEN I RESTARTED IT I COULD NOT PULL OUT OF THE SCHOOL LINEUP. I WAITED UNTIL ALL OTHER CARS LEFT AND DROVE FORWARD USING ALL MY MIGHT TO TURN THE STEERING WHEEL SO THAT I COULD PARK THE CAR WHILE I TRIED TO FIGURE OUT WHAT TO DO. I TURNED THE CAR OFF AND ON A FEW TIMES AND THEN THE STEERING WORKED. I DROVE MY GRAND-DAUGHTER HOME, SAFELY, THANK GOD, RETURNED HOME AND PARKED THE CAR IN THE GARAGE. I'M NOW TERRIFIED TO DRIVE IT AND UPON DOING RESEARCH ONLINE I REALIZE THAT I AM FAR FROM THE ONLY ONE WITH COMPLAINTS. THIS IS A VERY, VERY DANGEROUS PROBLEM. BEING UNABLE TO STEER PUTS NOT ONLY ME AND MY PASSENGERS IN DANGER BUT MANY OTHERS ON THE ROAD AS WELL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435307November 11, 2011
STEERING
ATTEMPTING TO TURN INTO SCHOOL PARKING LOT, POWER STEERING ABRUPTLY STOPPED WORKING, STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE POWER STEERING HAS INTERMITTENTLY FALTERED SEVERAL TIMES IN THE LAST YEAR BUT HAS NOW FAILED ENTIRELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435190November 10, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THERE WAS AN EXTREMELY ABNORMAL ODOR THAT ENTERED THE CABIN OF THE VEHICLE, SIMILAR TO EGGS. THE VEHICLE WAS MANEUVERED OFF THE ROADWAY AND UPON FURTHER INSPECTION, HE FOUND A SMALL FIRE HAD ERUPTED UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOT CALLED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER SUGGESTED TAKING THE VEHICLE TO THE DEALER FOR INSPECTION AND POSSIBLE REPAIRS. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434972November 9, 2011
STEERING
I WAS DRIVING DOWN BROOKWOOD STREET AND WENT TO MAKE A CURVE WHEN I REALIZED THAT I COULDN'T TURN THE CAR. I WAS ABLE TO PULL HARDER ON THE WHEEL AND MAKE THE CURVE. I PULLED OVER AND TURNED THE CAR OFF TO LOOK THINGS OVER,CHECKED THE POWER STEERING FLUID WHICH WAS FULL. I RESTARTED THE CAR AND THE STEERING WORKED AGAIN.I FINISHED DRIVING TO WORK WITH NO PROBLEMS. WHEN I CAME OUT OF WORK I AGAIN HAD NO POWER STEERING AND HAD THE CAR TOWED INTO A SHOP WHERE THEY TOLD ME THE POWER STEERING PUMP HAD FAILED AND IT WAS GOING TO COST OVER $1300 TO FIX. I HAD THE REPAIR DONE BUT AM AFRAID TO DRIVE THE CAR AS THEY TOLD ME IT COULD HAPPEN AGAIN EVEN WITH THE NEW PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435009November 9, 2011
STEERING
POWER STEERING FAILURE. THIS OCCURS INTERMITTENTLY. MOST RECENTLY, LAST WEEK, IT WAS OUT FOR 3 DAYS AND THEN IT STARTED WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435018November 9, 2011
ELECTRICAL SYSTEM
AS I SHUT THE ENGINE OFF I NOTICED SMOKE COMING FROM UNDER THE HOOD. OPENED THE HOOD TO FIND A FIRE TO THE FRONT OF THE ENGINE COMING FROM ELECTRICAL WIRES. WAS ABLE TO PUT OUT THE FIRE WITH OUT TOO MUCH DAMAGE AND DISCONNECTED THE BATTERY TO ELIMINATE POWER TO THE TROUBLED AREA.CAR IS BEING TOWED TO MINI COOPER OF PEABODY MASSACHUSETTS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10435044November 9, 2011
STEERING
BOUGHT 2011 MINI COUNTRYMAN S IN 6-2011. I TURNED VEHICLE ON IN THE MORNING (11-5-2011 AT 730AM) TO DRIVE TO WORK. VEHICLE HAD BEEN PARKED OUTSIDE ON MY DRIVEWAY. NO ISSUES DRIVING THE VEHICLE ON THE PREVIOUS DAY. NO VEHICLE WARNING LIGHTS OR ALARMS CAME ON. AFTER PUTTING CAR IN REVERSE ATTEMPTED TO BACK OUT OF DRIVEWAY ONTO THE STREET AND NOTICED THAT I WAS UNABLE TO TURN THE STEERING WHEEL TO BACK OUT. REQUIRED EXTREME AMOUNT OF FORCE TO TURN THE STEERING WHEEL IN ANY DIRECTION. I WAS ABLE TO DRIVE TO WORK (APPROXIMATELY 6 MILES) ON SURFACE STREETS BUT HAD VERY LIMITED STEERING ABILITY. WHEN I ARRIVED AT WORK (SOME 15MINUTES LATER), PARKED VEHICLE AND TURNED OFF IGNITION. CAME BACK APPROXIMATELY 15MINUTES LATER AND TURNED VEHICLE BACK ON AND WAS ABLE TO DRIVE TO ANOTHER FACILITY WITHOUT ANY ISSUES OR PROBLEMS. LATER DROVE HOME AND DID NOT DRIVE IT UNTIL MORNING OF 11-7-2011. WHEN I TURNED ON THE IGNITION ON 11-7-2011 TRANSIENTLY NOTICED STEERING MALFUNCTION INDICATOR LIGHT CAME ON AND THEN TURNED ITSELF OFF. I WAS ABLE TO STEER WITHOUT ANY ISSUES AND DROVE IT TO NEAREST BMW DEALERSHIP FOR REPAIR. WAS TOLD BY BMW DEALERSHIP THAT MY ELECTRONIC POWER STEERING SYSTEM NEEDED TO REPLACED. STILL WAITING FOR REPAIR TO BE COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435084November 9, 2011
STEERING
THE POWER STEERING FAILED WHEN DRIVING. IT BECAME IMPOSSIBLE TO STEER. IT WAS AS THOUGH THE CAR STEERING BECAME LOCKED. I WAS VERY LUCKY TO HAVE A POLICE CAR STOP TO ASSIST ME TO MOVE ME TO A SAFE SPOT ON THE STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434761November 7, 2011
STEERING
POWER STEERING DROPPED OUT UNEXPECTEDLY WHILE I WAS MAKING A LEFT HAND TURN, TRAVELING APPROXIMATELY 10-15 MPH. I WAS ABLE TO REGAIN STEERING CONTROL BEFORE A COLLISION, BUT POWER STEERING NEVER CAME BACK ON. I FOUND OUT THE POWER STEERING PUMP HAD FAILED, PERHAPS BROUGHT ON BY A POWER STEERING FAN FAILURE. BOTH THE FAN AND PUMP WERE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to MINI Cooper