Mercury Mystique Complaints

1,019 consumer complaints on file.

#10037029September 2, 2003
EXTERIOR LIGHTING:HEADLIGHTS
BOTH HEADLIGHT LENS ASSEMBLIES HAVE BECOME CLOUDY/HAZY, SO THE LIGHT EMITTED IS GREATLY REDUCED, CREATING AN UNSAFE DRIVING CONDITION. REPLACEMENT COST IS $400 PLUS LABOR. I FEEL FORD SHOULD COVER THIS, AS THE ASSEMBLIES ARE OBVIOUSLY DEFECTIVE, AND THIS IS A SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036835August 29, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
I CAME TO THIS SITE LOOKING FOR RECALL INFORMATION TO SEE IF THERE HAD BEEN A RECALL RELATED TO MY PROBLEMS WITH THE 1998 MERCURY MYSTIQUE. SO FAR NOTHING TOO DANGEROUS HAS HAPPENED, BUT I AM FEELING VERY UNSAFE FOR OBVIOUS REASONS. ONE BY ONE THE ELECTRICAL SYSTEMS IN MY CAR ARE SHORTING OUT. I HAVEN'T BEEN ABLE TO POWER DOWN THE PASSENGER SIDE WINDOW FOR QUITE SOME TIME. THEN THE RADIO (ALWAYS FAULTY -- THEY WERE NEVER ABLE TO FIX IT EVEN BY REPLACING IT) SHORTED OUT COMPLETELY ON THE INCIDENT DATE BELOW. THEN THE INTERIOR OVERHEAD AND FLOORBOARD LIGHTS SHORTED OUT A FEW DAYS LATER. I'M CONCERNED THAT THE EXTERIOR LIGHTS AND POWER STEERING ARE NEXT. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP TO HAVE ALL THIS LOOKED AT FOR ANOTHER COUPLE OF WEEKS. I WAS CHECKING THE SITE TO SEE IF THERE WERE ANY RELATED RECALLS OR COMPLAINTS. THOUGHT I'D ADD A COMPLAINT BECAUSE MAYBE IT NEEDS TO BE LOOKED INTO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036784August 28, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
INFORMATION OF MY CAR: 1998 MERCURY MYSTIQUE V6 2.5L ENGINE ODOMETER: 141,120KM VIN: [XXX] THREE DAYS AGO, THE VEHICLE HAD SOME NOISE WHEN TURN LEFT. THE MECHANICS TOOK A LOOK AND FOUND ONE OF THE SUSPENSION BIG COIL SPRING BROKEN (THE ONE JUST OVER THE DRIVER SIDE FRONT WHEEL). YESTERDAY, THE BROKEN SUSPENSION COIL SPRING WAS REPLACED. TO OUR SURPRISE, THE SPRING WAS BROKEN INTO 3 PIECES, AND THE BROKEN INTERFACE WAS COVERED BY A VERY HEAVY RUST. THE HEAVY RUST MEANS THE BIG COIL SPRING ACTUALLY WAS BROKEN LONG TIMES AGO. WE ARE LUCKY, BECAUSE THE SPRING WAS BROKEN AT THE TWO END, SO THE REMINDER OF THE SPRING CAN STILL WORK AND NO ACCIDENT OCCURRED. THE MECHANICS TOLD US, THEY REPAIRED A FORD CONTOUR BEFORE WITH THE SAME PROBLEM, BUT THAT GUY'S COIL SPRING BROKEN IN THE MIDDLE AND HIS VEHICLE WAS BAD DAMAGED. I STILL KEEP THE BROKEN COIL SPRING (ALL THE 3 PIECES), I CAN SEND YOU A PHOTO PICTURE OR SHIP THE SPRING ITSELF TO YOU IF YOU WANT. THIS IS MY CONTACT: [XXX]. TEL: [XXX] EMAIL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031789August 26, 2003
STRUCTURE
THE DASHBOARD RECEDED FROM THE WINDSHIELD. CAUSE UNKNOWN. *AK THE VENT SECTION ACROSS THE DASH CURLED, THEREFORE THE COVER WOULD NOT STAY. THIS CAUSED A REFLECTION ON THE WINDSHIELD WHICH CAUSED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHO TOLD THE CONSUMER ABOUT A RECALL RELATED TO THIS FAILURE. THE CONSUMER CALLED THE MANUFACTURER AND REQUESTED A REPAIR KIT. *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033478August 25, 2003
FUEL SYSTEM, OTHER
ON THE 476 NEAR PHILADELPHIA, MY 2000 MERCURY MYSTIQUE CHUGGED AND CONTINUED TO LOSE POWER AS WE CAREFULLY PULLED OVER TO THE SIDE OF THE RODE. THERE WAS ALMOST 1/2 TANK OF GAS AT THE TIME. AFTER ABOUT 2 MINUTES WE STARTED THE ENGINE BACK UP AND CONTINUED ON WITH OUR TRIP. FIFTY MILES DONE THE RODE, IT HAPPENED AGAIN. AFTER TWO MINUTES WE RESTARTED THE CAR AND WERE ABLE TO DRIVE TO OUR DESTINATION WITHOUT INCIDENT. I MUST ADD THAT THIS INCIDENT HAPPENED TWO TIMES BEFORE (WHEN THE CAR WAS FAIRLY NEW AND UNDER WARRENTY) WHEN THE GAS WAS AT 1/4 AND 1/8 OF A TANK RESPECTIVELY. WE VOWED NEVER TO LET THE GAS GET BELOW 1/4 AGAIN. WE WERE TOLD BY A MECHANIC THAT ON A TURN THE GAS PROBABLY SHIFTED AND BECAUSE IT WAS LOW THE GAS DID NOT GET THROUGH TO THE ENGINE. THIS TIME (AUG. 22) IT HAPPENED WITH A HALF OF A TANK OF GAS WITH VERY HEAVY TRAFFIC. WE WERE VERY LUCKY NOT TO HAVE HAD AN ACCIDENT. I CURRENTLY HAVE THE CAR AT A PHILADELPHIA DEALER AND HE IS YET TO GET THE INCIDENT TO REPLICATE ITSELF. IN THE MEANTIME I FEEL OUR CAR IS VERY UNRELIABLE AND WORRY ABOUT A POSSIBLE ACCIDENT IN THAT HEAVY TRAFFIC AREA OF PHILADELPIA. I HAVE DONE A RESEARCH FOR RECALLS AND COMPLAINTS. ALTHOUGH I HAVE NOT FOUND A RECALL, I DID SEE TWO OR THREE SIMILAR COMPLAINTS LISTED IN THE COMPLAINT SECTION. I AM HOPING THAT WE CAN GET TO THE BOTTOM OF THIS BEFORE TOO LONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033300August 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD SHIFTING PROBLEMS WITH THE AUTOMATIC TRANSMISSIONS ON A 1998 MERCURY MYSTIQUE. FROM MY RESEARCH THIS TRANSMISSION MADE BY A JOINT VENTURE BETWEEN MAZDA AND FORD HAS HAD MAJOR PROBLMES. I HAVE HAD IT TO THE LOCAL FORD DEALER SEVEN TIMES TO GET IT FIXED. THEY THOUGHT IT WAS ALL ELECTRICAL BUT NOW TELL ME THEY NEED TO PULL THE TRANSMISSION AND CHECK THREE THINGS INSIDE IT. THE CAR HAS BEEN UNDRIVEABLE FOR THREE MONTHS THROUGH THIS PROCESS. I HAVE ALREADY SPENT $650.00 AND NOW THE REAL EXPENSED PROCESS STARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034435August 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING OVERDRIVE LIGHT APPEARED ON THE DASHBOARD FOR TRANSMISSION, CAUSING, GEAR SHIFT TO FAIL AND SHUTDOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029640August 15, 2003
ELECTRICAL SYSTEM
THE CONSUMER STATED MOST OF THE TIME THE VEHICLE FAILED TO START, BUT WHEN IT DID START IT STALLED WHILE DRIVING. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033967August 14, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR, AND DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033761August 12, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 40 MPH, IN ORDER TO AVOID AN ACCIDENT, VEHICLE ROLLED OVER, IT WAS CRASHED, AND NEITHER OF THE AIR BAGS DEPLOYED. CONSUMER AND OCCUPANT WERE WEARING SEAT BELTS WHICH SAVED THEIR LIVES. AIR BAG WARNING LIGHT PRIOR TO THE ACCIDENT WAS ON. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10032296August 6, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
IN JULY 2003, REAR SEAT BELT WOULD NOT RELEASE FROM THE BUCKLE. THE CONSUMER HAD TO CUT THE SEAT BELT IN ORDER TO REMOVE A CHILD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032331August 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE DOWNSHIFTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032157August 5, 2003
STEERING:COLUMN
CONSUMER CALLED THE DEALER ABOUT RECALL# 99V060000 CONCERNING VEHICLES WITH AUTOMATIC TRANSMISSION WHICH UTILIZE A PARK/LOCK SOLENOID. IF IT IS POSSIBLE TO ROTATE THE IGNITION KEY TO LOCK POSITION AND REMOVE KEY WITHOUT SHIFT LEVER BEING IN PARK, THESE VEHICLES DO NOT COMPLY WITH REQUIREMENTS OF FMVSS NO. 114 CONCERNING "THEFT PROTECTION." THEREFORE, VEHICLES THAT COME WITH IGNITION KEY REMOVABLE IN GEAR POSITION OTHER THAN PARK, WILL HAVE STEERING COLUMN REPLACED. DEALER STATED THAT THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT HAD TO MANY MILES TO PERFORM RECALL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031926August 1, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON THE HIGHWAY THERE WAS KNOCKING NOISE COMING FROM UNDERNEATH THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030179July 25, 2003
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE THE VEHICLE WAS PARKED IT CAUGHT 0N FIRE FROM UNDERNEATH THE HOOD AREA. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10029124July 24, 2003
INTERIOR LIGHTING, VISIBILITY:REARVIEW MIRRORS/DEVICES, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY COMPLAINT INVOLVES A 1996 MERCURY MYSTIQUE INVOLVING A FAILURE OF ALL INTERIOR LIGHTING, SIDE MIRROR ADJUSTMENT, RADIO AND CLOCK RELATED TO A BLOWN FUSE #34 IN THE AUXLILLARY FUSE BOX. THE CAUSE WAS THE OVERHEAD MAP LIGHT ASSEMBLY WHICH HAD OVERHEATED AND THE PLASTIC RETAINING THE 10W BULB HOLDER MELTED ALLOWING THE METAL BULB HOLDER TO SLIDE IN THE MOLTEN PLASTIC UNTIL IT JUST BARELY CONTACTED A NEGATIVE BUS IN THE ASSEMBLY AND BLOWING THE FUSE.IT WAS A DIFFICULT PROBLEM TO DIAGNOSE BEING A SHORT WAS NOT PRESENT UNTIL THE CIRCUIT WAS FUSED AND THEN HEAT FROM THE BULB WOULD CAUSE THE METAL HOLDER TO EXPAND AND SHORT OUT BLOWING THE FUSE.I FEEL IT APPROPRIATE TO REPORT THIS PROBLEM AS I FEEL IF THE CONTACTS HAD NOT SHORTED AND BLOWN THE FUSE AND CONSIDERING IT BECAME HOT ENOUGH TO MELT THE PLASTIC IS A POTENTIAL FIRE HAZARD AND I DON'T FEEL THE ASSEMBLY WAS ENGINEERED PROPERLY TO SUPPORT A 10W BULB.THERE HAS BEEN, I BELIEVE, EIGHT RECALLS TO DATE ON THIS MODEL, SEVERAL OF THOSE INVOLVED ELECTRICAL COMPONENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029945July 23, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
WHILE DRIVING HEATER BLOWER SWITCH OVERHEATED, ALMOST RESULTING IN A VEHICLE FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028865July 22, 2003
UNKNOWN OR OTHER
I PURCHASED A 1999 MERCURY MYSTIQUE GS FROM PREMIER LINCOLN-MERCURY IN COLLINSVILLE, IL IN APRIL 2000. LAST WEEK I NOTICED THAT THE DASHBOARD WAS BEGINNING TO WARP. THE PROBLEM HAS GROWN STEADILY IN THE PAST SEVERAL DAYS, AND THE DASH IS NOW SO WARPED THAT THE FRONT DEFROSTER VENTPLATE POPPED OFF THE DASH. I KNOW THAT FORD OFFERED FREE REPAIR OR REPLACEMENT FROM AUGUST 2001 THROUGH AUGUST 2002 PURSUANT TO OWNER NOTIFICATION PROGRAM 01B78. HOWEVER, THE TERMS OF THE PROGRAM MADE IT CLEAR THAT NO REPAIR OR REPLACEMENT WOULD BE EFFECTED UNLESS THE PROBLEM WAS EVIDENT. UNFORTUNATELY, AS MY DASH DID NOT BEGIN WARPING UNTIL VERY RECENTLY, FORD CUSTOMER SERVICE REPS AND THE SERVICE MANAGER AT THE DEALERSHIP HAVE INFORMED ME THAT THERE IS NOTHING THAT CAN BE DONE. FORD WAS OBVIOUSLY AWARE THAT THE DASHBOARDS WERE DEFECTIVE, ELSE IT WOULD NOT HAVE VOLUNTARILTY IMPLEMENTED ONB 01B78. I CANNOT UNDERSTAND WHY THOSE OWNERS WHOSE DASHBOARDS DID NOT BEGIN TO WARP UNTIL AFTER AUGUST 31, 2002 SHOULD BE DISTINGUISHED FROM OTHER OWNERS WHOSE DASHES WARPED PRIOR TO AUGUST 31, 2002. I SEE NO QUALITATIVE DIFFERENCE BETWEEN THE TWO. I REGARD THIS AS A SAFETY ISSUE - THE WARPED DASH IS INTERFERING WITH MY VISIBILITY, IMPEDED OPERATION OF THE WINDSHIELD DEFROSTER, AND MIGHT POSSIBLY INTERFERE WITH AIRBAG DEPLOYMENT. I AM EXPLORING THE POSSIBILITY OF FILING A CLASS ACTION AGAINST FORD, AND WOULD LIKE TO HEAR FROM OTHER CONTOUR AND MYSTIQUE OWNERS WHO HAVE HAD SIMILAR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029710July 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
VEHICLE WAS EXPERIENCING THE SAME DEFECT WITH ITS SHIFT LEVER AS STATED IN RECALL 98 V 233 000, BUT THIS VEHICLE NOT INCLUDED IN RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029774July 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
CONSUMER STATES THAT WHILE HER HUSBAND WAS DRIVING VEHICLE BEGAN TO SLOW DOWN, AND HE COULD NOT DRIVE IT BUT ABOUT 5 MPH. HE HAD TO STOP AND PUT TRANSMISSION FLUID IN VEHICLE AND WAIT A WHILE. HE WAS ABLE TO DRIVE IT A LITTLE WHILE LONGER AT A HIGHER SPEED. THEN, IT WOULD DO THE SAME THING. THEY HAD THE AUTOMOBILE TOWED IN FOR SERVICE, AND WAS TOLD THAT TRANSMISSION WAS LEAKING FLUID INSIDE THE TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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