Mercury Mystique Complaints

1,019 consumer complaints on file.

#10069555January 15, 2004
ENGINE AND ENGINE COOLING
LOST COMPRESSION IN ONE CYLINDER, ITS BEING LOOKED AT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069646January 15, 2004
UNKNOWN OR OTHER, SUSPENSION, ENGINE AND ENGINE COOLING
6/15/03 I DO NOT HAVE THE EXACT DATES OF PROBLEMS, BUT I WILL RELATE MY EXPERIENCES. SHORTLY AFTER PURCHASE USED IN 1999, THE BRAKE LIGHT SWITCH, WHICH ALSO CONTROLS THE SHIFT INTER- LOCK, FAILED. TOOK IT TO THE DEALER AND THEY FOUND AN OPEN CONNECTION BEHIND THE GLOVE BOX THAT CONTROLS THE SWITCH OPERATION. THEY FIXED THAT OPEN CONNECTION AND THE SWITCH WORKED FINE. THEN THE SWITCH PROBLEM STARTED AGAIN. TRIED A NEW SWITCH AND THAT FAILED AFTER A FEW MONTHS. HAVE GONE THROUGH SIX OR SEVEN SWITCHES AND HAVE ONE NOW THAT SEEMS TO WORK. I PURCHASED AND INSTALLED NEW SWITCHES MYSELF AFTER THE FIRST ONE BECAUSE FORD WAS CHARGING ME ABOUT $15 FOR THE PART AND AROUND $90 TO INSTALL. ASKED SERVICE PEOPLE AT FORD AND THEY TOLD ME THAT SOME SWITCHES WORK AND SOME DON'T. ASKED ANOTHER SERVICEPERSON AT DIFFERENT DEALERSHIP AND WAS TOLD THESE STOP LIGHT SWITCHES RARELY FAIL? GOT A SERVICE BULLETIN FROM FORD STATING THAT THE FRONT STRUT SPRINGS COULD FAIL BUT NOT TO BRING THE CAR IN UNTIL THEY DID FAIL. GOT ANOTHER BULLETIN STATING THAT THE MAIN ELECTRICAL CONNECTER FOR THE ENGINE UNDER THE HOOD COULD FAIL BUT AGAIN DON'T BRING THE CAR IN UNTIL THIS FAILURE HAPPENS. FORD DID REPAIR A FAILED HI-SPEED HEATER BLOWER CONNECTION AT THEIR COST. I ASKED THE TECH WHY HE HAD TO RAISE THE CAR AND HE SAID, POOR DESIGN. POOR DESIGN SEEMS TO BE A COMMON THEME WITH THE '95 MYSTIQUE. BY THE WAY MINE IS A FOUR BANGER. I GUESS THE MOST TROUBLING WAS THE BRAKE LIGHT SWITCH. NOT ONLY CAN THE CAR NOT BE SHIFTED OUT OF PARK, THE BRAKE LIGHTS WON'T WORK EVEN WHEN THE MANUAL OVER RIDE IS USED. NOTHING LIKE NOT HAVING BRAKE LIGHTS ON TODAY'S ROADS! THE CAR NOW HAS ABOUT 78,000 MILES. WHY SO FEW? DIDN'T WANT TO DRIVE WITH NO BRAKE LIGHTS. I SEE THE '95 MYSTIQUE/CONTOUR WAS NOTHING BUT PROBLEMS. I DON'T KNOW HOW SERVICE BULLETINS CONCERNING FRONT SPRING FAILURE OR MAIN ENGINE HARNESS FAILURE WHICH I DESCRIBED ABOVE CANNOT BE CLASSIFIED AS RECALLS. ROBERT SODERLUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070094January 15, 2004
AIR BAGS, ENGINE AND ENGINE COOLING
AT AROUND 50,000 MILES WE NOTICED THE HOUSING THAT HOLDS THE DRIVER\\'S SIDE AIRBAG COMING LOOSE. WE RECEIVED A COUPLE OF RECALL NOTICES ON OTHER THINGS SO WHEN WE TOOK IT IN TO GET THE RECALLS DONE I ASKED THE TECHNICIAN AT SUNFLOWER LINCOLN/MERCURY IF HE COULD CHECK OUT THE PROBLEM WITH THE AIRBAG HOUSING AND POSSIBLY FIX IT FOR US. HE CALLED US BACK STATING THAT THE BOLTS HAD SHEERED OFF FROM THE INSIDE OF THE HOUSING AND THAT THEY COULDN\\'T FIX IT AND THAT WE WOULD HAVE TO PAY BETWEEN $300-$500 DOLLARS OUT OF OUR OWN POCKET TO GET IT FIXED. WE THEN CALLED LINCOLN/MERCURY HEADQUARTERS AND WERE TOLD THAT \\"THE HOUSING IS JUST LIKE A TIRE AND THAT OVER TIME IT WEARS OUT AND THAT WE WOULD BE RESPONSIBLE FOR ANY REPAIR COSTS TO IT\\". I HAVE A MAJOR PROBLEM WHEN THE TECHNICIAN TELLS ME THAT THE PROBLEM WAS THE BOLTS SHEERING OFF FROM THE INSIDE AND THEN BEING TOLD IT\\'S MY PROBLEM. THIS BECOMES A SAFETY ISSUE FOR WHICH I BELIEVE MERCURY IS RESPONSIBLE FOR. THE PROBLEM SOUNDS LIKE FAULTY EQUIPMENT AND THEY HAVE NO INTENTIONS OF DOING ANYTHING IN GOOD FAITH ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070271January 15, 2004
UNKNOWN OR OTHER, STEERING, SERVICE BRAKES, HYDRAULIC, TIRES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:ELECTRICAL
I REPLACED THE ALTERNATOR LAST SUMMER AND I HAD TO REPLACE IT AGAIN THIS SUMMER. I HAD TO REPLACE MY TAIL LIGHTS TWICE THE BRAKES IS ALWAYS GIVING ME PROBLEMS. THE WINDOW ON THE DRIVERS SIDE DOESNT ROLL DOWN. WHEN IT RAIN THE FLOORS GET WET. I HAVE A HARD TIME PUTTING IT INTO GEAR AND TAKING IT OUT OF GEAR. IT STALLS TO CUT ON AND DRIVES REALLY ROUGH.I HAD TO REPLACE THE TIRES NUMEROUS TIMES.THE SPEEDOMETER WENT OUT AND THE TEMPERTURE GAUGE AS WELL.THE AC DOSENT WORK AND IT TAKES A WHILE FOR THE HEAT TO WARM UP CAR.SOMETHING NEED TO BE DONE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070541January 15, 2004
UNKNOWN OR OTHER
THE DASHBOARD AND THE DASHBOARD FRAME JUST POPED OUT TWO DAYS AGO.ITS BENDING TOWARDS THE DIVERS SEAT. THERE IS A 3 INCHES GAP BETWEEN THE DASHBOARD AND THE CAR'S BODY ITSELF. MY CONCERN IS ABOUT THE PASSANGER'S AIR . IF IT ( THE DASHBOARD) KEEPS BENDING LIKE HAT THE THE AIR BAG COULD BLOW WHILE I'M DRIVING THE CAR. FOR ME IT IS A FACTORY DEFECT BECAUSE THE SERVICE ADVISOR TOLD ME THAT HE HAD SEVERAL COMPLAINS ABOUT THE SAME PROBLEM. HOW COULD A THREE YEAR OLD CAR HAVE THIS KIND OF PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070567January 15, 2004
FUEL SYSTEM, GASOLINE
FILLER HOSE LEAKS BADLY WHEN TANK IS FILLED. CAR DIAGONOSED BY MEL CLAYTON FORD OF PHOENIX, ARIZONA WITH FILLER HOSE AND VENT VALVE NEED TO BE REPLACED, POSSIBLY NEEDING A NEW FUEL TANK AS WELL. CAR ALSO RUNS HOT ALL THE TIME (FORD UNABLE TO DIAGNOSE THE PROBLEM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068826January 15, 2004
SUSPENSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
I HAVE NOT HAD ANY OF THESE PROBLEMS REPAIRED. MY MECHANIC SAID IT WOULD COST MORE THAN THE CAR IS WORTH, AND EVEN WORSE, IT ISN'T PAID FOR YET!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068841January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT:ELECTRICAL
I'VE HAD THIS CAR ABOUT 5 YEARS AND HAD NOTHING BUT PROBLEMS THERE WAS A ROTTEN EGG SMELL A SMELL LIKE A FIRE CRACKER ELECTICAL PROBLEMS CAR CUTS OFF OVER HEATS THERE ARE SO MANY THINGS WRONG AND I CAN NOT AFFORD TO BUT A NEW CAR RIGHT NOW IT HAS BEEN IN AND OUT OF FORD AND MERCURY DEALERSHIPS FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068905January 15, 2004
UNKNOWN OR OTHER
THEY HAD A RECALL ON THIS PROBLEM BUT DEALER CLAIMS HE FIX THE PROBLEM BUT IT STILL CONTINUES TO HAPPEN VERY UNHAPPY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069054January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE BLEW ON A TRIP TO ST.LOUIS CAR WAS UNDER FORDS EXTENDED SERVICE PLAN BECAUSE I COULD NOT PRODUCE ALL OF MY ENGINE MAITANCE REPORTS EVEN THOUGH I TRIED TO EXPLAIN TO FORD THAT MANY TIMES I DID MY OWN OIL CHANGES THEY HAVE REFUSE TO HONOR THEIR EXTENDED SERVICE PLAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069177January 15, 2004
POWER TRAIN
THE TRANSMISSION SUDDENLY FAILED WHILE IN MOTION. T WOULD NOT SHIFT INTO SECOND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048556January 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED IN TRAFFIC. THE VEHICLE IS CURRENTLY AT THE DEALER. THE MECHANIC WAS UNABLE TO DETERMINE OR DUPLICATE THE PROBLEM. *JB THE CONSUMER TALKED TO ANOTHER CONSUMER WHO EXPERIENCED THE SAME PROBLEM AND THE PROBLEM WAS WITH THE MODULE THAT CONTROLLED THE COMPUTER MODULE (POSSIBLY THE IGNITION MODULE) AND A FLIGHT RECORDER WAS ADDED AND FOUND THE INTERMITTENT PROBLEM. (THE PROBLEM HADN'T BEEN EXPERIENCE SINCE PER THE CONSUMER WHO EXPERIENCED THIS SAME PROBLEM, NOT THE CONSUMER OF THIS LETTER) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053470January 6, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DEALERSHIP REFUSED TO RECOGNIZE PROBLEMS RELATED TO THE RECALL. VEHICLE NEEDED NEW AIR BAG DIAGNOSTIC MONITOR. DEALERSHIP REFUSED TO ACCOMMODATE CONSUMER. IF DEALERSHIP MADE THE ADJUSTMENT THEY WOULD CHARGE THE CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052358January 4, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
I REPLACED MY TIMING BELT LAST YEAR, AND AGAIN IT FAILED. I HAVE TAKEN IT TO THE FORD DEALERSHIPS TO HAVE IT REPLACED. I REALLY FEEL THAT TIMING BELTS DO NOT WEAR OUT THIS FAST, UNLESS THERE IS A PROBLEM WITH SOMETHING. THIS TIME IT WAS STORMING, AND I LEFT THE FLASHERS ON, AND HAD TO WALK 2 MILES IN THE COUNTRY TO GET TO MY TRUCK TO TOW MY CAR HOME. IN THE MEAN TIME, THE CAR WAS TOWED. SO I GUESS THIS WAS A REPORT TO THE POLICE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052237January 2, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THE CHECK ENGINE LIGHT COMES ON AND STAYS ON. UPON SLOWING DOWN WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE JERKS FORWARD. DEALERSHIP REPLACED THE EGR VALVE AND SENSOR 3 TIMES IN AN ATTEMPT TO CORRECT THE PROBLEM, BUT FAILED TO DO SO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051543January 2, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURE IN A 2000 MERCURY MYSTIQUE , CAUSING LOSS OF POWER TO ENGINE & LOSS OF POWER STEERING & BRAKES . I ALMOST HIT A LIGHT POLE TRING TO GET THE CAR PULLED OVER. THE AUTO ONLY HAS 2664 MILES ON IT. IF WIFE WOULD HAVE BEEN DRIVING , DOUBTFUL SHE WOULDNT HAVE BEEN ABLE TO KEEP CONTROL OF CAR , FORD KNOWS THEY HAVE A PROBLEM WITH FUEL PUMPS , WHEN ARE THEY GOING TO RESPONSABLE FOR THEIR ACTIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052081December 29, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
CONSUMER STATED VEHICLE JUMPED OUT OF GEAR, EVEN WHEN SLAMMING ON THE BRAKES, VEHICLE WOULD NOT STOP. THIS RESULTED IN SEVERAL ACCIDENTS. CONSUMER TOOK VEHICLE TO THE DEALER/MECHANIC, AND WAS TOLD THAT THEY COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10049735December 15, 2003
UNKNOWN OR OTHER
ENTIRE DASHBOARD HAS LIFTED UP AT THE WINDOW/ VENT AND RUNS THE ENTIRE LENGTH OF THE DASHBOARD. PROBLEM STARTED DIRECTLY UNDER THE FRONT WINDSHIELD BUT HAS PROGRESSED AT A VERY QUICK RATE. THIS HAS BECOME A SEVERE SAFETY ISSUE BECAUSE IT BLOCKS PART OF MY VIEW WHILE DRIVING AND IS CLOSELY CONNECTED TO THE PASSENGER AIRBAG. THE HEATER/AIR CONDITIONER/VENT ON THE DASHBOARD DOES NOT WORK PROPERLY BECAUSE OF THE SEVERE CURL. WE ARE VERY CONCERNED ABOUT THE SAFETY OF THE AIRBAGS AND IF THEY WOULD DEPLOY PROPERLY IF AT ALL IN THEIR LOCATION AND CONDITION. THIS IS OBVIOUSLY A MANUFACTURING DEFECT BUT NO ONE WANTS TO HONOR THE REPAIR REQUEST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050324December 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STALLED INTERMITTENTLY. WHEN THIS OCCURRED STEERING AND BRAKES LOCKED UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049414December 8, 2003
ELECTRICAL SYSTEM
I HAVE TO DATE HAD 4 STARTERS REPLACED IN MY 99 MERCURY MYSTIQUE 2.5L V6. I HAVE HAD CONCURRENT IDLING PROBLEMS/SURGING THAT LEADS TO JERKING AND STALLING. DASH WARPAGE WHICH IS NOW CAUSING A BLOCKAGE OF THE VENTING SYSTEM CAUSING A DEFROST PROBLEM. PROBLEMS WHEN DRIVING IN THE RAIN (LOSS OF POWER STEERING). ALL OF THESE ISSUES HAVE BEEN BROUGHT TO THE DEALERSHIPS/SERVICE DEPT.'S ATTENTION. AS WELL I HAVE CONTACTED THE FORDS CUSTOMER RELATIONS CENTER AND THEY WILL NOT HONOR THEIR RECALLS FOR MY VEHICLE. HERE IS WHAT HAPPENED THE 4TH TIME THE STARTER WENT OUT. ON NOVEMBER THE 20TH AT 7:00AM (DURING RUSH HOUR TRAFFIC) MY CAR STARTED MAKING A HORRIBLE WHIRRING NOISE BEHIND THE STEERING WHEEL COLUMN. AS I WAS TURNING LEFT AT A BUSY INTERSECTION I CAN HEAR THE CAR STARTING TO DIE FROM THE BATTERY BEING DRAINED. UPON TRYING TO TURN THE CAR OFF THE STARTER WOULD NOT DISENGAGE. EVENTUALLY AFTER REPEATED ATTEMPTS TO TURN IT OFF THE CAR DIED FROM THE BATTERY BEING DRAINED. THE CAR WAS TOWED TO 32 FORD IN BATAVIA, OH. I ONCE AGAIN EXPLAINED TO THEM THE SYMPTOMS THAT LED UP TO THE PROBLEM WITH THE RAMPANT IDLING/SURGING AND THE WHIRRING NOISE BEHIND THE STEERING COLUMN. THE SAME DAY THEY CALLED AND TOLD ME THE CAR WAS READY FOR ME TO PICKUP AND THAT THEY HAD REPLACED THE STARTER AGAIN. I ASKED ONCE AGAIN IS THERE ANY EXPLANATION AS TO WHY THIS IS HAPPENING. THEIR RESPONSE WAS IT WAS A MANUFACTURER DEFECT. I SAID 4 TIMES A MANUFACTURER DEFECT?? HOW IS THAT POSSIBLE. SOMETHING MUST BE CAUSING THIS PROBLEM. I WANT FORD TO ACKNOWLEDGE THAT THERE IS A PROBLEM WITH THIS MAKE AND MODEL AND MAKE AN ATTEMPT TO RESOLVE IT. I WANT CONSUMERS TO KNOW THAT 32 FORD AND FORD MOTOR COMPANY HAS ACTED IN CALLOUS DISREGARD TO MY REQUEST FOR HELP IN RESOLVING THIS ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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