Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#558812January 8, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRES (P235/75R15) WERE SHOWING SIGNS OF TREAD SEPARATION ON ALL 5 TIRES, THE CONSUMER REPLACED THE TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854763January 6, 2000
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE AT A STOP LIGHT VEHICLE IDLES TO HIGHT RPM. DEALER HAS BEEN CONTACTED, CAN NOT DUPLICATE PROBLEM. PLEASE PROVIDE FURTHER INFORMATON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558620January 3, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235/75R15) EXPERIENCED VIBRATIONS WHILE DRIVING, THE CONSUMER HEARD A THUD WHILE DRIVING 45MPH-50MPH, THE CONSUMER REPLACED THE TIRES BECAUSE FIRESTONE AND FORD WOULD NOT HELP . *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716663December 30, 1999
POWER TRAIN:AXLE ASSEMBLY
THIS REPORT IS ABOUT AN ONGOING PROBLEM WITH MY MERCURY MOUNTAINEER THAT FIRST OCCURRED IN NOVEMBER, 1998, AND CONTINUES INTERMITTENTLY TO THIS DAY. USUALLY IN TEMPERATUES UNDER 55 DEGREES, A HIGH PITCHED WHISTLE/SQUEAL SOUND CAN BE HEARD FROM THE BODY FRONT, BOTH RIGHT AND LEFT. FORD IS AWARE OF THIS PROBLEM, AND HAS ADDRESSED IT IN THEIR TSB 5506, NHTSA ITEM #SB605189. THE CAUSE IS APPARENTLY THE FRONT AXLE SEAL(S), AND FORD'S SOLUTION IS TEMPORARY, TO LUBRICATE THE AFFECTED AREA. THEY SUPPOSEDLY ARE WORKING ON A PERMANENT SOLUTION, ALTHOUGH IT HAS BEEN NEARLY A YEAR SINCE THEY IDENTIFIED THE PROBLEM, OVER A YEAR SINCE I REPORTED IT TO MY DEALERSHIP. UPON WRITING TO FORD ABOUT MY PROBLEM, THEY ASSURED ME THE PROBLEM WAS NON-DEGENERATIVE, I.E. NOT A SAFETY ISSUE, AND THEY WERE WORKING ON A SOLUTION. IN THE MEANTIME, I SHOULD HAVE THE TEMP. SOLUTION APPLIED. HOWEVER, I HAVE HAD THE TEMP. SOLUTION APPLIED 4 SEPERATE TIMES, AND EACH TIME, THE NOISE COMES BACK AFTER JUST A LITTLE WHILE. EACH TIME THE TEMP. LUBE IS APPLIED, IT QUELLS THE PROBLEM FOR A SHORTER AND SHORTER PERIOD OF TIME. GIVEN THE FACT THAT THE TEMP. SOLUTION IS LESS AND LESS EFFECTIVE OVER TIME, AS WELL AS THE FACT THAT THE WHISTLING/SQUELING NOISE SOUNDS AS IF IT IS A METAL-ON-METAL TYPE OF SOUND, I CHALLENGE FORD'S CLAIM THAT THE PROBLEM IS NOT A SAFTEY ISSUE, AND FEEL IT MAY BE ONLY A MATTER OF TIME UNTIL THE TIRES BREAK OFF OR THE AXLE SEAL COLLAPSES. I HAVE NO CONFIDENCE FORD IS PURSUING A PERMANENT SOLUTION-DEVELOPING NEW SEALS I ASSUME (GIVEN THAT THEY HAVE SUPPOSEDLY BEEN WORKING ON IT FOR A YEAR). MY DEALERSHIP HAS BEEN 100% UNDERSTANDING AND HELPFUL, BUT CANNOT PROVIDE A SOLUTION THAT DOES NOT EXIST, ALTHOUGH THEY CONTINUE TO ASSURE ME A PERMANENT SOLUTION IS IN THE WORKS PER FORD. I FEEL I HAVE EXHAUSTED MY OPTIONS IN PURSUING INFORMATION AND A SOLUTION TO THIS PROBLEM, AND AM VERY WORRIED THAT MY SAFETY IS AT RISK FROM A DEFECTIVE, POORLY DESIGNED FRONT AXLE-TIRE ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853520December 21, 1999
VEHICLE SPEED CONTROL
MANUFACTURER'S RECALL 98R -O3 FORD/THROTTLE. ON SEVERAL OCCASIONS, SINCE 31-AUGUST, 1999, CONSUMER CONTACTED DEALER TO HAVE RECALL HONORED. BUT STILL UNABLE TO GET REPAIRS DONE. ASKING NHTSA TO HELP IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715622December 4, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE LOSES POWER STEERING COMPLETEY FOR UP TO 1 MINUTE AFTER GOING THROUGH PUDDLES OF WATER. LOSS OF STEERING AT SPEED IS VERY DANGEROUS. DEALER MAINTENANCE PERSONNEL CLAIM THIS IS FORD-WIDE PROBLEM AND THERE IS NO KNOWN FIX. I BELIEVE THIS PROBLEM COULD RESULT IN SEVERE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549645November 22, 1999
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
GASKET ON THE MANIFOLD FAILED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853232November 22, 1999
AIR BAGS
AFTER STARTING VEHICLE AIR BAG LIGHT FAILED TO TURN OFF. WOULD REMAIN ON CONTINUOUSLY WHILE VEHICLE IS BEING OPERATED. WOULD FLASH A CODE FIRST WHEN LIGHT COMES ON. BEEN TO DEALER TWICE & MECHANIC COULD NOT LOCATE CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853137November 19, 1999
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVESHAFT HAVE FAILED ON TWO OCCASIONS. ONCE AT 18,000 MILES, AND THEN AGAIN AT 38,000 MILES DUE TO A DESIGN FLAW.MANUFACTURER HAS ISSUED NEW PART . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#852210October 29, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES WITHOUT TOUCHING SWITCH, AND THEY WILL NOT FUNCTION ON HIGH SPEED, CAUSING A DISTRACTION OR POOR VISIBILITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851795October 26, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR DOOR DOES NOT REMAIN IN THE UPRIGHT POSITION DUE TO THE DEFECTIVE STRUTS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549159October 22, 1999
SERVICE BRAKES, AIR
ABS SENSOR FAILED, HOWEVER SYSTEM CONTINUES TO EXPERIENCE FAILURES AFTER REPLACEMENT OF THE SENSOR. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851448October 21, 1999
ELECTRICAL SYSTEM:HORN
HORN HAS BEEN REPLACED THREE TIMES, AND THERE IS STILL NO SOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713656October 21, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE FUSE CONNECTED TO THE A.C. ,SIGNALS,HEAT,AND CRUISE CONTROL KEEPS " GOING OUT " TIME AND TIME AGAIN. I HAD THIS PROBLEM CORRECTED 4 TIMES AND AGAIN IT HAPPENNED . I WAS ABOUT TO GO TO ABTRAINTION HEARING, BUT I GAVE FORD 1 MORE CHANCE WITH THERE CUSTOMER SERVICE ENGINEER. THIS IS DANGEROUS BECAUSE THE SIGNALS AND DEFROSTER NOT ENABLING SAFE DRIVING. I DON'T WHAT TO DO , I TRIED CALLING FORD AND THE DEALERSHIP AND THEY CAN'T FIX THIS PROBLEM CORRECTLY. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712997October 8, 1999
STRUCTURE:BODY:DOOR
THE BACK DOORS LOCK AUTOMATICALLY, THE INSIDE DOORS HANDLES ON BOTH SIDES HAVE BROKEN, AND NO ONE IN THE BACK SEAT CAN GET OUT OF THE VEHICLE WITHOUT OPENING THE DOOR FROM THE OUTSIDE. IF THE VEHICLE CAUGHT FIRE, NO ONE IN THE BACK COULD GET OUT QUICKLY.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#849148September 29, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN STARTING THE VEHICLE AND PUTTING FOOT ON THE GAS PEDAL, THE PEDAL SNAPS OPEN AND THE THROTTLE STICKS. *AK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712478September 29, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
MY INERTIA SWITCH WAS BROKE , 1ST ON JULY 21, 1999 AND LEFT ME STRANDED IN THE MIDDLE OF A BUSY INTERSECTION. I WAS TOLD BY COVEY DEALERSHIP THAT MY CAR WAS FIXED AND READY TO GO. I ADVISED THEM I WAS TAKING MY CAR OUT ON THE ROAD AND WANTED TO MAKE SURE I WOULD NOT BE STRANDED IN THE MIDDLE OF THE DESERT, THEY ASSURED ME ALL WAS "FINE"...NINE DAYS LATER, I WAS STRANDED 400 MILES FROM HOME, WITH THE SAME EXACT PROBLEM, THE INERTIA SWITCH. I WAS TOLD THAT THE INERTIA SWITCH SHOULD "NEVER" BREAK DOWN AND IT HAPPENED TO ME TWO TIMES IN NINE DAYS. I AM VERY FRUSTRATED WITH FORD/MERCURY, AS I HAVE INCRUED EXPENSES OF $500 WHILE BEING STRANDED OUT OF TOWN AND THEY REFUSE TO ACKNOWLEDGE THEIR RESPONSIBILITY IN THIS MATTER. I HAVE SPENT COUNTLESS HOURS WRITING LETTERS, AND MAKING PHONE CALLS, TO NO AVAIL. I JUST THINK CONSUMERS SHOULD BE AWARE OF FORD/MERCURY INCOMPETANT CUSTOMER SERVICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#848858September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIED WIPERS FAIL TO WORK PROPERLY. WOULD STOP OR GO ON THEIR OWN. CAUSING POOR VISIBILITY TO DRIVER. HAD WIPERS REPAIRED SEVEN TIMES SO FAR. BEEN THROUGH LEMON LAW. PROBLEM HAS SINCE RETURNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712359September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
SHORTLY AFTER CAR WAS PURCHASED, THE WINDSHIELD WIPERS STARTED TO GO ON WHEN THEY WEREN'T PROMPTED TO DO SO. CHANNEL 7 NEWS DID A REPORT ON THIS AND CALLED THEM PHANTOM WIPERS. THE PROBLEM THEY REPORTED IS THE EXACT PROBLEM I AM HAVING. ALSO, WHEN IT RAINS HEAVILY AND I NEED THE FAST WIPER SPEED, ONLY THE SLOW ONE WORKS EVEN WHEN I PUT IT ON FOR THE FAST SPEED. THIS IS VERY DISTRACTING. THE WIPERS GO ON AND OFF AT ANY TIME - THERE IS NO CONSISTENCY TO WHEN THIS HAPPENS. THIS IS RUINING THE WINDSHIELD AS IT HAS DRY WIPERS GO ON AND OFF AND MOVING DIRT CONSTANTLY ACROSS THE GLASS - MUST BE DOING SOME KIND OF DAMAGE TO THE GLASS AND OF COURSE WEARING THE WIPERS OUT - ALL CAUSING ME UNNCESSARY EXPENSES. IT IS EXTREMELY RIDICULOUS TO BE TOLD - " THERE IS NO FIX". PLEEEEEEEEAAAAAASSSSSEEEEE DO SOMETHING ABOUT THIS. I HAVE ALWAYS PURCHASED ONLY MERCURY CARS - FOR THE QUALITY AND THE SERVICE. I CAN ASSURE YOU THIS IS THE LAST MERCURY VEHICLE I WILL PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712395September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
NO SUMMARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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