Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#720826March 31, 2000
ENGINE AND ENGINE COOLING:ENGINE
I DON'T KNOW THAT IF THIS IS THE RIGHT PLACE I NEED TO BE, BUT MY SUV HAS QUITE A BIT OF RUST UNDERNEATH AND IN THE WHEELS, I CAN SCRATCH SOME OFF WITH CHIPPING COMING OFF, I HAVE MET WITH THE DEALERSHIP AND THE FORD REP, THEY SAY I HAVE SURFACE RUST AND IT WON'T RUST THREW THE STEEL, IN MY LIFE TIME, AND I AM UNEASE ABOUT THAT, MY SEAT BELTS HAVE A SMELL TO THEM AND I FEEL LIKE IT HAS HAD SOME WATER DAMAGED TO IT, BUT I DO NOT FEEL SAFE IN IT, THEY HAVE HAD TO REPLACE GASKETS, OIL PAN, CRANKSHAFT REAR SEAL, AND REAR MAIN SEAL, AND IT IS IN THE SHOP NOW FOR A POPING SOUND. I NEED TO KNOW WHAT I CAN DO NEXT TO GET THIS MATTER TAKEN CARE OF, I HAVE NEVER SEEN THIS MUCH RUST, CAN YOU PLEASE HELP ME, AND GIVE ME THE RIGHT DIRECTION TO GO NOW. I THANK YOU SO MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#720404March 21, 2000
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
MAY 5,1998 CAR DIED WHEN IT WAS GOING UP AN INCLINE GETTING ON THE FREEWAY. JUNE 3,1998 THE DOOR LOCKS WOULD NOT WORK,PLUS THE STEREO WHEN WE STOPPED LET OUT A HIGH PITCHED NOISE AND THEN STOPPED WORKING ABOUT AN HOUR LATER IT WAS OK AGAIN. LATER THAT EVENING THE CAR TRIED TO DIE AGAIN THE LIGHTS WENT DIM. JUNE 9,1998 WE WERE DRIVING ON THE FREEWAY AND THE LIGHTS ON THE DASH (50 THRU 80MPH)WENT OUT. JUNE 19,1998 PROBLEMS AGAIN CAR NOT WANTING TO START ALL THE TIME-DEALERSHIP INSTALLED FLIGHT DATA RECORDER UNTIL JUNE 26,1998 WHEN STEREO STARTED AGAIN AND DATA RECORDER WENT OUT. JULY 14,1999 CAR MAKING LOUD NOISE BROUGHT BACK TO DEALERSHIP THEY HAD TO REPLACE ALTENATOR/TENSIIONER/BELT. JULY 26,1999 CAR OVERHEATS AFTER DRIVING LESS THAN A MILE AWAY TOWED TO DEALERSHIP THEY REPLACE THERMOSTAT/THERMOSTAT HOUSING/GASKET . PICK CAR UP ON JULY 29,1999 FROM DEALERSHIP DRIVE 3.3 MILES FROM DEALERSHIP AND THE CAR CATCHES ON FIRE ON DRIVERS SIDE UNDER AROUND WERE THE FUSES ARE. CAR GETS REPAIRED THEN ON SEPT.22,1999 HAD TO BRING BACK AFTER DRIVING CAR THE HEADLIGHTS START TO FLASH ON & OFF. WELL ARE REARVEIW MIRROR HAS THE AUTO DIMING HEADLIGHTS THAT HAVE NOT WORKED FOR A WHILE NOW BUT I AM TIRED OF MESSING WITH THIS LEMON. OH BEFORE THE FIRE SOMETIMES WHEN YOU PUT THE TURN SIGNAL ON IT WOULD BUZZ. THIS IS THE PROBLEMS WE BROUGHT TO THE DEALERSHIP. MANY TIMES THE LIGHTS DIMMED BUT IT WOULD BE OK AFTER A LITTLE WHILE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858356March 13, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN THE BRAKES WERE APPLIED PEDAL BECAME HARD, RESULTING IN EXTENDED STOPPING DISTANCE. DEALER HAS NOT BEEN ABLE TO DUPLICATE OR CORRECT THE PROBLEM. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551205March 6, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHEN CLIMATE CONTROL IS SET TO HEAT IT BEGINS TO GET WARM THEN STARTS BLOWING COLD AIR, DEALER HAS TRIED TO REPAIR BUT THE PROBLEM STILL EXIST. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719603March 3, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
AFTER DRIVING 20 MIN.ON I-75 AT 65MPH THE CAR WAS PARKED IN A LOT OF A SHOPPING MALL. 1 MINUTE LATER, THE CAR MADE A LOUD HISSING NOISE FOR 5-10 SECONDS AND THERE WAS A LOUD EXPLOSION FROM THE ENGINE AND A FIRE THAT WAS FLAMING UNDER THE HOOD,THE SIDE FENDERS,& THE RADIATOR GRILL. THE FIRE MELTED ALUMINUM AND PLASTIC ENGINE COMPONENTS SO FAST ALONG WITH THE INTERIOR OF THE CAR AND THE WINDSHIELD. THIS WAS AN EXTREMELY DANGEROUS FIRE I BELIEVE CAUSED BY DEFECT OF MANUFACTURER. IF THIS FIRE WAS ON THE HIGHWAY AT 70 MPH.THE FIRE WOULD BE A TORCH AND FUMES,HEAT,AND FIRE WOULD HAVE ENTERED THE INTERIOR MAKING DRIVING IMPOSSIBLE. THE INTENSITY OF THE FIRE WOULD HAVE DESTROYED THE BRAKE SYSTEM AND THE POWER STEERING SYSTEM,LEAVING THE CAR WITH NO BRAKING AND STEERING TO STOP AND PULL OVER. I CONTACTED FORD TO SEE IF THEY KNEW ABOUT PROBLEMS WITH MOUNTAINEERS.THE RECEPTIONIST CLAIMED THAT FORD ENTERED MY CASE IN THEIR DATABASE AS A COLLISION THAT CAUGHT FIRE WHICH IS FALSE AND A COVER UP. AFTER ASKING THEM TO CLEAR UP THE ENTRY IN THEIR COMPUTER SYSTEM THEY INVESTIGATED THE CAR CLAIMING IN WRITING THEY HAVE NO CONLUSION ON WHAT CAUSED THE FIRE. I CONTINUE TO BELIEVE MY VEHICLE CONTAINED MANUFACTURING DEFECT AND THAT FORD IS AVOIDING INVESTIGATIVE CONCLUSIONS DUE TO FEAR OF RECALL. I WANT FORD TO INVESTIGATE ALL ACCIDENT,DEATH & FIRE CASES NATIONWIDE DUE TO EXPLORERS & MOUNTAINEERS TO FIND OUT WHAT THE PROBLEM IS THAT WOULD CAUSES FIRE. I WANT FORD TO REFUND THE COST OF THE VEHICLE PLUS EXPENSES. I NOW RECALL SMELLING GAS FROM BEHIND THE CAR TWICE IN MID FEB.1999. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#719394February 28, 2000
PARKING BRAKE:CONVENTIONAL:MECHANICAL
INSIDE PARKING BRAKE HANDLE BROKE OFF WHILE RELEASING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719238February 25, 2000
SUSPENSION:FRONT
THIS IS FOURTH TIME I'VE HAD TO TAKE VEHICLE IN FOR A LOUD SCREECHING NOISE IN FRONT END (METAL TO METAL SOUNDS). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857467February 24, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TRAVELING ENGINE WILL HESITATE OR STOP MOMENTARILY WHEN VEHICLE IS SLOWING OR STARTING TO ACCELERATE. MERCURY KNOWS OF THE PROBLEM, BUT DOESN'T KNOW HOW TO FIX IT. *AK.ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719184February 24, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:WINDSHIELD WIPER/WASHER, STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
VEHICLE DRIVEN IN FORWARD AND COMES TO A STOP (I.E.- AT A STOP SIGN, TOLL BOOTH, OR TRAFFIC LIGHT) WILL STALL/HESITATE WITHOUT WARNING WHEN ATTEMPTING TO PROCEED FORWARD AGAIN. THIS HAS HAPPENED MULTIPLE TIMES SINCE WE PURCHASED THE VEHICLE NEW. VEHICLE WAS TAKEN TO SEVERAL DIFFERENT DEALERSHIPS IN THREE STATES AND THEY SAY "FORD/MERCURY IS AWARE OF THE PROBLEM BUT AT THE CURRENT TIME THERE IS NO FIX." RADIO WHEN TUNING WOULD NOT PICK UP ANY RADIOSTATIONS DUE TO RADIO NOT HOOKED TO ANTENNA. DOOR MOLDING ON DRIVERS SIDE DOOR CAME LOOSE AND PREVENTED THE DOOR FROM BEING OPENED MORE THAN THREE INCHES. DRIVER WAS NOT ABLE TO ENTER DRIVERS SIDE DOOR TO DRIVE VEHICLE. REAR WINDSHIELD WIPER ENGINE BURNED OUT AND REAR WIPER DID NOT WORK. BRAKE STUCK WHEN ATTEMPTING TO PLACE VEHICLE INTO GEAR AFTER INITIAL START OF ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719205February 24, 2000
SEATS:FRONT ASSEMBLY:RECLINER
LEVER TO LOWER SEATBACK HAS BEEN BENDING EACH TIME I GET OUT FOR LAST YEAR, NOW IT BROKE OFF. I BECAME HANDICAPPED LITTLE OVER A YEAR AGO AND HAVE TO SLIDE OUT OF SEAT TO GROUND. LEVER HAS BEEN BENDING FOR I HAVE TO GO OVER IT, AND I HAVE TO RE-BEND IT TO ACCESS ELECTRIC LUMBAR BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857422February 23, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
RADIATOR LEAKS AROUND THE PLASTIC TANK WHICH IS CONNECTED TO CORE OF RADIATOR. PROBLEM HAPPENS ONLY WHEN WEATHER IS COLD. ONCE VEHICLE HAD HEATED IT DID NOT LEAK. CONTACTED DEALERSHIP & INFORMED VEHICLE OUT OF WARRANTY & NO RECALLS OR BULLETINS ON VEHICLE. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857425February 23, 2000
VEHICLE SPEED CONTROL
WHILE DRIVING VEHICLE & ACCELERATING. STARTED TO APPLY BRAKES TO SLOW DOWN, BUT VEHICLE INCREASED IN SPEED. PUMPED BRAKES TO DECREASE SPEED. PROBLEM HAPPENED ONCE. TAKING VEHICLE TO DEALERSHIP TO CHECK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857307February 22, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHE BRAKES ARE APPLIED BRAKE PEDAL GOES TO THE FLOOR, RESULTING IN EXTENDED STOPPING DISTANCE. CONSUMER HAS GONE THROUGH FORD'S DISPUTE RESOLUTION BOARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857095February 17, 2000
ELECTRICAL SYSTEM:HORN
HORN, WHICH IS LOCATED IN MIDDLE OF STEERING WHEEL AND UNDERNEATH PLASTIC PANEL OF AIRBAG, IS TOO HARD TO PRESS. CONSUMER MUST USE BOTH HANDS BEFORE HORN WILL SOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856502February 8, 2000
VEHICLE SPEED CONTROL
WHEN COMING TO A STOP ENGINE REVS , AND PUSHES FORWARD THROUGH INTERSECTIONS. DEALER CAN'T FIND CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718461February 8, 2000
SUSPENSION:FRONT:CONTROL ARM
AFTER GETTING MY MOUNTAINEER BACK FROM ACCIDENT RELATED REPAIRS I NOTICED THAT WHILE BACKING &/OR TURNING THERE WAS A POPPING SOUND FROM THE FRONT OF THE VEHICLE. ONE OF THE CONTROL ARMS WAS REPLACED DUE TO THE ACCIDENT, THE OTHER ONE WAS REPLACED IN 9/1999 & THE VEHICLE IS MAKING THE POPPING SOUND AGAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#856349February 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE PARKED VEHICLE CAUGHT FIRE INSIDE THE ENGINE COMPARTMENT. DEALER HAS REPAIRED THE VEHICLE. *AK *ML
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#783973February 3, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, VISIBILITY:WINDSHIELD WIPER/WASHER
THE REAR WINDOW WIPER DOES NOT ALWAYS COME ON WHEN THE SWITCH IS TURNED ON, THE WIPING EFFICIENCY OF BOTH THE FRONT AND BACK WIPER IS POOR, THERE IS NO CONTACT WITH THE WINDOW. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855301January 21, 2000
VEHICLE SPEED CONTROL
WHILE DRIVING 40 MPH THROTTLE REMAINS OPEN, CAUSING UNATTTENDED ACCELERATION. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717283January 13, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
AS I PARKED THE VEHICLE IN THE GARAGE, I NOTICED SMOKE COMING FROM UNDER THE HOOD. I EXITED THE VEHICLE AND OBSERVED FLAMES IN THE UPPER PART OF THE LEFT FRONT WHEEL WELL. I PUT OUT THE FIRE BUT WAS UNABLE TO OPEN THE HOOD. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT WAS DETERMINED THE FIRE HAD STARTED IN THE RELAY/FUSE BOX LOCATED IN THE LEFT REAR OF THE ENGINE COMPARTMENT. I ASKED BOTH THE DEALERSHIP AND MY INSURANCE COMPANY (UNITED SERVICES AUTOMOBILE ASSOCIATION), IF A RECALL OR TECHNICAL SERVICE BULLETIN AND BEEN ISSUED BY FORD CONCERNING THIS TYPE OF INCIDENT. I HAVE NOT RECEIVED A REPLY FROM EITHER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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