Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10127773July 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
LAST DECEMBER THE ENGINE REVVED AND ACCELERATED VERY HIGH, AROUND 6,000 RPMS. AFTERWARDS, THE TRANSMISSION ENGAGED, ACCELERATION LOWERED AND THE TRANSMISSION CHANGED GEARS WHILE ENTERING A STREET IN ONCOMING TRAFFIC. WHEN ATTEMPTING TO ACCELERATE THE ENGINE REVVED BUT THE VEHICLE DID NOT MOVE. ATTEMPTED THIS 3 TIMES TO NO AVAIL. ON 4TH ATTEMPT THE TRANSMISSION ENGAGED AND THE VEHICLE MOVED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER SAID IT WAS THE SOLENOID PACK AND AN OIL ADDITIVE THAT THEY BELIEVED WERE CAUSING THE PROBLEM. THEY PERFORMED THE REPAIRS. THE PROBLEM RECURRED IN JUNE. TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER FOUND NOTHING ON THE DIAGNOSTIC MACHINE AND COULD NOT DUPLICATE THE PROBLEM. THE PROBLEM RECURRED AGAIN IN JULY. TOOK THE VEHICLE TO THE DEALER AND AGAIN THE DEALER COULD NOT FIND ANYTHING WRONG. THE DEALER REPLACED THE SOLENOID PACK AGAIN BECAUSE THEY DID NOT KNOW WHAT ELSE TO DO. THE MECHANIC SPOKE OF ONGOING PROBLEMS WITH FORD MOUNTAINEERS AND EXPLORERS. YESTERDAY WHILE ON THE HIGHWAY THIS PROBLEM OCCURRED AGAIN WHILE ATTEMPTING TO ACCELERATE. AFTER SEVERAL ATTEMPTS THE TRANSMISSION ENGAGED. CALLED FORD, WHO REFERRED ANOTHER DEALER STATING THERE WAS NOTHING THEY COULD DO. CALLED DEALER AND THEY OFFERED TO REPLACE THE TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127570July 6, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
I PURCHASED A 2004 MERCURY MOUNTAINEER V6 IN APRIL, 2004. I IMMEDIATELY STARTED TO NOTICE A HARSH JERK WHEN PUTTING THE CAR IN REVERSE AND SOMETIMES WHILE DRIVING FORWARD. IT SOMETIMES FELT LIKE DRIVING A 5-SPEED VEHICLE. IN LATE SEPTEMBER, 04 WHILE BACKING OUT OF MY DRIVEWAY, ME AND MY 13 YR OLD DAUGHTER EXPERIENCED A VERY HARSH JERK AS IF SOMEONE HAD SLAMMED IN THE BACK OF THE CAR. WE WERE BOTH SHAKEN. I STARTED TO EXPERIENCE NECK PROBLEMS. I MADE MY FIRST DR. APPT. IN EARLY TO MID OCTOBER 2004 AND WAS TOLD THAT MY VERTABRE WAS OUT OF PLACE. WHEN THE RECALL NOTICE CAME IN FEBRUARY 2005 (I BELIEVE) TO ME, I TOOK MY CAR TO BE REPAIRED AND I WAS TOLD THAT IT WOULD TAKE AT LEAST 4 HOURS TO FIX. IT ACTUALLY TOOK THE DEALSHIP 3 DAYS TO FIX IT. THE AUTO TECHNICIAN TOLD ME THAT MY CAR WAS WORSE OFF THAN OTHERS THAT HE'D SEEN BEFORE WITH THE SAME PROBLEM AND ADDITONAL PARTS HAD TO BE ORDERED. MY CAR IS WORKING OKAY NOW THAT IT HAS BEEN FIXED. ON THE OTHER HAND, I HAVE BEEN TO THE DOCTOR SEVERAL TIMES WITH THIS NECK INJURY. I HAVE HAD X-RAYS, MRI AND ULTRA SOUND COMPLETED. THE JERKING OF MY VEHICLE HAS CAUSED INJURY TO THE #2 VERTABRE IN MY NECK. I EXPERIENCE HEAD ACHES, SEVERE NECK PAIN, AND SHOULDER AND BACK PAIN. I HAVE BEEN TO PHYSICAL THERAPY- RECOMMENDED BY MY DOCTOR AND TO THE CHIROPRACTOR. I HAVE A VERY HARD TIME SLEEPING AND WORKING DUE TO THIS PAIN. I CALLED FORD MOTOR COMPANY TO ALARM THEM OF MY INJURY DUE TO THE DEFECTIVE TRANSMISSION IN THE VEHICLE THAT THEY MANUFACTURED. THE INDIVIDUAL THAT I SPOKE WITH WAS VERY RUDE, NON- CARING OF MY INJURY AND SPOKE TO ME IN A NEGATIVE TONE. I WAS TOLD THAT THERE WERE NO MEDICAL PROVISIONS ON THIS PARTICULAR RECALL. TO THIS DAY, I AM STILL IN CONSTANT PAIN. I HAVE SUFFERED LONG ENOUGH AND I FEEL THAT IT IS TIME FOR FORD MOTOR COMPANY TO OWN UP TO THE RRESPONSIBILITY THAT THEIR DEFECTIVE VEHICLE HAS CAUSED AN INJURY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10127169June 30, 2005
STRUCTURE
DT: THE DRIVER'S SIDE OF THE DASHBOARD WAS PEELING. THE VEHICE HAD LESS THAN 50,000 MILES. THE CONSUMER CONTACTED THE THE DEALER AND THEY TOLD THE CONSUMER HE WOULD HAVE TO PAY FOR THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124074June 28, 2005
ELECTRICAL SYSTEM
THE CONSUMER STATED THAT THE VEHICLE CAUGHT ON FIRE AND BURNED UP. THE FIREMEN INDICATED IT WAS AN ELECTRICAL PROBLEM AND LOOKED LIKE IT STARTED ON DRIVER'S SIDE. *AK *SC THE CONSUMER STATED THIS DOCUMENT WAS MAILED TO HER HOME IN ERROR.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126709June 27, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DT: AIRBAG LIGHT ILLUMINATED FOR 16 MONTHS. VEHICLE HAS BEEN TAKEN TO DEALER SEVERAL TIMES FOR THIS PROBLEM, BUT DEALER WAS UNABLE TO REMEDY THIS SITUATION. DEALER COULD NOT DETERMINE WHY THIS HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126749June 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 MERCURY MOUNTAINEER THAT THE TRANSMISSION NEEDS TO BE RELACED. THERE WAS NOTHING WRONG WITH THE TRANSMISSION OPERATIONALY. THE DASHBOARD LIGHT O/D CHECK TRANSMISSION. THE DEALER WHICH WE PURCHASED SAID THE TRANS NEEDED TO BE REPLACEED AT $3200. I SENT A LETTER TO FORD MOTOR COMPANY ASKING FOR ASSISTANCE. THEY CONTACTED ME AND SATED THE COULD NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127971June 24, 2005
SERVICE BRAKES, HYDRAULIC
THE ROTORS WERE PITTED AND RUSTED ON THE CONSUMERS 2003 MERCURY MOUNTAINEER. *JB THE BRAKES WOULD TAKE TOO LONG TO WORK. THE FRONT PADS AND REAR PADS WERE WORN, REPLACED AND RESURFACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109310June 24, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DROVE ABOUT 30 MINUTES, PARKED VEHICLE, AND ABOUT 45 MINUTES LATER VEHICLE WAS ON FIRE. FLAMES WERE COMING FROM DRIVER'S SIDE FENDER WELL. PRIOR TO FIRE, NO PROBLEMS REPORTED. VEHICLE HAD CRUISE CONTROL WHICH WAS NOT USED IN THE LAST YEAR, AND DID NOT KNOW IF IT WORKED. VEHICLE WAS INSURED BY FARMERS INSURANCE. THEY HAD A FIRE INVESTIGATION DONE. THE REPORT STATED THAT FIRE WAS CAUSED BY VEHICLE SPEED CONTROL DEACTIVATION SWITCH. POLICY #0040483408, CLAIM #1005487896. HAS PICTURES AND THEM WILL E-MAIL TO BRUCE YORK.*AK *TT *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10124946June 10, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: WHILE DRIVING DOWN THE ROAD HAD BEEN HAVING TROUBLE WITH HAVING TO FORCE THE ACCELRATOR DOWN TO ACCEL AND WITHOUT WARNING WHILE APPROACHING A STOP SIGN. HAD FOOT ON BRAKE, RELEASED BRAKE PRESSURE, AND TRIED TO PUSH GAS PEDAL, BUT THE GAS PEDAL BROKE, AND WAS DANGLING BY WIRES. HAD TO COAST VEHICLE TO CURB TO GET OUT OF STREET TO SAFETY. NO REPAIRS HAVE BEEN MADE. TOWED VEHICLETO OWNERS HOME. FORD ISSUED RECALL ON SAME MODEL AND YEAR BUT THIS VEHICLE WASNOT INCLUDED DUE TO VIN . MECHANIC SUGGESTED IT COULD BE A THROTTLE BODY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124953June 10, 2005
STRUCTURE:BODY:TAILGATE
THE REAR PANEL OF ,MY 2002 MERCURY MOUNTAINEER WAS REPLACED WHEN THE REAR WINDOW BLEW OUT. THIS INDICINT OCCURRED WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY, AND WE FOUND LATER THAT THERE WAS A MASSIVE RECALL DUE TO THIS DEFECT. NOW, THE REAR PANEL IS LITERALLY PEELING AWAY FROM THE TRUCK, WE TOOK IT TO THE DEALER WHERE WE USUALLY GO FOR REPAIRS AND WAS TOLD THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND THAT WE WOULD HAVE TO JUST LIVE WITH IT. I FIND THIS COMPLETELY UNACCEPTABLE. THE VEHICLE IS BARELY THREE YEARS OLD AND I HAVE HAD SEVERAL PROBLEMS WITH IT; ALTHOUGH MOST OF THEM HAVE BEEN ADRESSED, I AM COMPLETELY SHOCKED THAT I HAVE TO DRIVE AROUND WONDERING WHETHER THE REAR PANEL IS GOING TO FLY OFF AND POSSIBLY CAUSE DAMAGE TO ANOTHER VEHICHLE OR EVEN WORSE CAUSE INJURY TO AN INDIVIDUAL. I AM CONTACTING FORD MOTOR COMPANY TODAY TO FORMALLY LET THEM KNOW OF MY COMPLAINT, BECUASE I'D LIKE TO KNOW HOW LONG IS THE WARRANTY PERIOD ON A MANUFACTURERS DEFECT THAT WAS REPAIRED. THANKS, DENISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123782June 1, 2005
SERVICE BRAKES, AIR
2005 - MERCURY MOUNTAINEER. THIS VEHICLE HAS WHAT I BELIEVE IS A BRAKING DESIGN FLAW. I HAVE BEE COMPLAINING ABOUT THIS BRAKE IN THIS VEHICLE FORM DAY ONE AS WE FIRST THOUGHT THAT THE BRAKE ROTORS HAD TIRE DRESSING ON THEM. THIS WAS NOT THE CASE. IT NOW APPEARS THAT THE BRAKE PEDAL IS DESIGNED FOR THE SHORTER PERSONS, AROUND 5 FT, 2 IN. THE BRAKE PEDAL WITH A PERSON OF THIS SIZE WOULD SIMPLY PUSH THE BRAKE PEDAL ALMOST STRAIGHT DOWN DOWNWARD TOWARDS THE GROUND. A PERSON OVER 6 FT LIKE MYSELF (6 FT, 6IN), CANNOT PUSH THIS BRAKE PEDAL DOWNWARD IN THE SAME FASHION AS THE SHORTER PERSON. THE TALLER PERSON LIKE MYSELF PUSHES THE BRAKE PEDAL TOWARDS THE FIREWALL. THIS BRAKING ENERGY IS NOT TRANSLATED PROPERLY TO THE BRAKE PEDAL, CAUSING FOLLOWING: THE VEHICLES BRAKES WILL NOT TO STOP THE VEHICLE IN A TIMELY MANNER. THE VEHICLES BRAKES APPEAR DRIVE AS IF THE BRAKE ROTATES ARE GLAZED. THE DRIVER OF THE VEHICLE LEG WHILE DRIVING IN CITY TRAFFIC WILL FATIGUE QUITE EASILY. THIS MAKES IT EVEN HARD TO STOP THE VEHICLE AFTER YOU HAVE DRIVEN IT FOR A TIME. PLEASE NOTE THAT I HAVE CONTACTED MY DEAL WHERE I PURCHASED THE VEHICLE AND MOTOR COMPANY. THEY ARE ALL AGREE, THAT THERE IS A DIFFERENCE BETWEEN DRIVE SIZES IN THIS VEHICLE. THIS IS NOT IN DISPUTE; THE FIX OR CORRECTIVE ACTION IS IN DISPUTE. FORD AND THE DEALER WANT FOR ME FOR ME TO PAY OVER $3,000.00 IN ORDER TO UPGRADE THE SAME VEHICLE EXCEPT THIS ONE WOULD HAS THE $120.00 ADJUSTABLE PEDAL OPTION. IT APPEARS THAT IS OPTION IT REALLY NEEDED TO BE STANDARD IN ALL VEHICLES OF THIS TYPE. NOTE PER FORD BOOKLETS, THIS ADJUSTABLE PEDAL IS DESIGNED FOR SHORTER FOLKS AND NOT TALLER FOLKS. I AM TRYING TO WORK THIS OUT WITH THE DEALER AS FORD HAD BECOME DEAF TO MY ISSUE. NOTE THERE TAKE IS WILL NOT ASSIST IN ANY WAY. WHAT A GREAT CAR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122399May 29, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
LEAK NOTICED AROUND REAR DIFFERENTIAL AT 49,000 MILES. DX AT 54,000 MI - LEAKING AXLE SHAFT SEALS. REPLACED SELAS. REAR DIFF. STILL WHINES UNDER LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121653May 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTING ERRATICALLY ON UP-SHIFT, 2-3 / 3-4 AND 4-5. 5/16/05 MILEAGE 55K. THE VEHICLE WAS BROUGHT TO THE DEALER, ISSUE EXPLAINED AND FIXED ON FIRST TRY. SOLENOID, 1L2Z-7G391-AE REPLACED. THIS IS IN CASE ANYONE ELSE HAS SIMILAR PROBLEMS. EXTENDED WARRANTY WAS PURCHASED AND USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120867May 13, 2005
UNKNOWN OR OTHER
WHILE DRIVING OUR 2004 MERCURY MOUNTAINEER, ALL OF THE SUDDEN IT WILL STALL AND A LIGHT WILL COME ON SHOWING "ENGINE FAIL SAFE MODE". THERE IS NO POWER AT ALL AND THE CAR NEEDS A FEW MINUTES BEFORE STARTING UP AGAIN. THIS HAS HAPPENED 3 TIMES NOW AND ALL IN TRAFFIC. WE HAVE HAD TO PRAY THAT WE WOULD NOT BE HIT OR WORSE YET, KILLED. WE HAVE TAKEN IT TO THE DEALERDHIP TWICE NOW (THE 1ST TIME THEY SAID IT WAS BAD GAS AND SENT US ON OUR WAY) AND ALL THEY CAN SAY THE LAST TWO TIMES IS "WE CAN'T DUPLICATE THE PROBLEM". THIS IS VERY UNSAFE AND WE ARE VERY AFRAID TO DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120876May 13, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, LATCHES/LOCKS/LINKAGES
REAR LIFGATE LATCH FAILURE. UNABLE TO OPEN REAR LIFTGATE IN EVENT OF AN EMERGENCY. ALSO REAR GLASS LIFTGATE PISTIONS THAT HOLD UP WINDOW WITHIN LIFTGATE FAILURE, LOWER ONTO PERSONS HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117228May 13, 2005
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE REVERSING IN LOW SPEED, THE VEHICLE INADVERTENTLY ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER BELIEVED THAT THE PEDAL STUCK. THE TRANSMISSION PAN WAS REMOVED AND THEN RE-SEALED. THE MAIN CONTROL VALVE BODY WAS REMOVED AND REPAIRED. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10120699May 11, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT CONTACT STATES SHE WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER AND THE SERVICE MECHANIC SAID THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CATALYTIC CONVERTER WAS REPLACED LAST YEAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120710May 11, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE VEHICLE'S TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES WHILE IN PARK, REVERSE OR WHILE THE CONSUMER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE SHOP SEVERAL TIMES FOR NUMEROUS THINGS SUCH AS THE IGNITION SWITCH. SHE TOOK HER VEHICLE TO THE SHOP THIS TIME AND THEY SAID IT WAS HER TRANSMISSION. HER VEHICLE ONLY HAS 41000 MILES. SHE STARTED SMELLING A BURNING SMELL AND THAT'S WHEN SHE TOOK IT INTO THE SHOP. SHE HAS ONLY HAD THE VEHICLE 45 DAYS AND HAS ALREADY HAD ALL THESE PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120244May 9, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: 4/28/05 BRAKE LIGHTS STOPPED WORKING, FUSES WERE CHECKED BY TECHNICIAN, CRUISE CONTROL/BRKAKE FUSE WAS BLOWN. FUSE WAS REPLACED BY TECHNICIAN, AFTER TECHNICIAN PARKED VEHICKLE, SMOKE WAS NOTICED COMING FROM UNDERNEATH THE DASH. TECHNICIAN DISCONNECTED CRUISE CONTROL FROM MASTER CYLINDER AND SMOKE STOPPED. TECHNICIAN NOTICED WIRES WERE MELTED. VEHICLE IS REGULARLY SERVICED WITH SERVICE RECORDS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120248May 9, 2005
AIR BAGS:FRONTAL
DT: AIR BAGS DID NOT DEPLOY GOING AT 35-40MPH.STATES HE DID HAVE AN ACCIDENT WHICH TOTALED HIS FRONT END, BUT NEITHER AIR BAG (L OR R) DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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