Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10120444May 9, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
DT: WAS DRIVING AND THE SUV THREW ITSELF INTO 4 WHEEL DRIVE LOW, CAUSING RAPID DECELERATION OF VEHICLE. IT WAS RAINING AND IT HAPPENED WITHOUT WARNING. FORD HAS SPECIAL SERVICE MESSAGES #508000 DRIVE LINE TRASFER CASE CONCERNS. CONTACT HAS CONCERNS ABOUT NOT BEING NOTIFIED BY MANUFACTURER ABOUT PROBLEM.SUV IS AT DEALER NOW AND IS STILL UNDER WARRANTY. CONTACT SAYS IS IS VERY DANGEROUS WHEN THIS HAPPENS IN TRAFFIC AND RAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120475May 9, 2005
TIRES, TIRES:TREAD/BELT
TOTAL SIDEWALL AND BELT FAILURE ON RIGHT REAR TIRE ON A 1999 MERCURY MOUNTAINEER. THE TIRES WERE THE REPLACEMENTS FOR THE FIRESTONE TIRE RECALL IN 2001. THE TIRES HAVE 28,000 MILE ON THEM IN THE FOUR YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120435May 6, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 MERCURY MOUNTAINEER HINGES ON THE TAILGATE HAD SEPARATED RESULTING IN THE WINDOW SHATTERING.*MR THE WARNING LIGHT CAME ON, CONSUMER RELEASED AND CLOSED THE HATCH BACK AND THE WARNING LIGHT REMAINED ON. RETURNED TO THE REAR OF VEHICLE AND RAISED TAILGATE WINDOW WHICH SHOT OUT OF CONSUMER HAND AND SHATTERED INTO MANY PIECES. INSPECTION REVEALED ONE OF THE HINGES ON THE TAILGATE WINDOW HAD SEPARATED FROM THE CAR WHICH CAUSED THE WINDOW TO SHATTER. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120051May 6, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: WHILE PUTTING NEW BRAKES PADS ON THE REAR OF MY VEHICLE MECHANIC FOUND THAT THE COILS AROUND SHOCKS WERE RUSTY, CORRODED, AND CRUMBLY. THE COILS FELL APART IN LARGE CHUNK'S IN THE MECHANIC'S HANDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118680April 29, 2005
SEATS:FRONT ASSEMBLY:RECLINER
DRIVER'S SIDE SEAT LEVER THAT LETS THE SEAT BACK BROKE OFF, FORD DEALER HERE WON'T FIX IT. MY HUSBAND SAID HE REMENBERS A RECALL ON IT BUT FORGOT ABOUT IT. PLEASE LET US KNOW WHAT TO DO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116802April 12, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
PURCHASED USED 1998 MECURY MOUNTAINEER FROM LOCAL MERCURY DEALER, DISCOVERED THE HEATER PLEANUM DOOR ACTUATOR WAS FAULTY AND THE AIR CONDITIONING SYSTEM WOULD ONLY PROVIDE CONSTANT HOT AIR ON ALL SETTINGS, OTHER THAN MAX-AC. THE PROBLEM IS THAT DUE TO THIS FAULTY PART, DEFOGGING/DEFROSTING THE WINDSHIELD IS A CHALLENGE, CAUSING MY SON TO DRIVE FREQUENTLY WITH A FOGGED WINDSCREEN. MERCURY DEALER SERVICE SHOP AND OTHER SHOPS LOCALLY ARE AWARE OF THE PROBLEM WITH MANY OF THESE MODELS, AND REPAIR IS DONE BY REPLACING THE ENTIRE HEATER PLENUM WHICH HOUSES A NEW TYPE OF DOOR ACTUATOR. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116705April 11, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
1999 MERCURY MOUNTAINEER. LEAK IN REAR DIFFERENTIAL AT 40,000 MILES. REPLACED PINION SEAL. AT 67,000 MILES, A LOUD, WHINE EMITTED FROM REAR AXLE WHEN DRIVING (REGARDLESS OF SPEED) AND THE MECHANIC ADVISES US TO REPLACE REAR DIFFERENTIAL BEARINGS OR ENTIRE REAR DIFFERENTIAL. IF WE DON'T, WE FEAR THE REAR AXLE WILL FAIL, CAUSING A CRASH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116317April 4, 2005
ELECTRICAL SYSTEM
MY 2003 MERCURY MOUNTAINEER WOULD STUTTER AND HAVE A JERKING MOTION LIKE IT WAS GOING TO STALL AND IT WOULD DO THIS AT ANY GIVEN TIME. ON THE 13TH OF JANUARY I WAS TAKING MY YOUNGEST DAUGHTER TO SCHOOL AND MY CAR STARTED TO STUTTER AND THEN IT JUST STALLED ON ME I HAD A DIFFICULT TIME STARTING THE CAR. I THEN TOOK HER TO SCHOOL AND I SHUT THE CAR OFF TO WALK HER TO HER CLASSROOM AND THEN GOT BACK INTO MY CAR AND WHEN I PUT THE KEY INTO THE IGNITION AND TURNED THE KEY THERE WAS NO POWER MY CAR WAS DEAD I HAD TO CALL THE ROAD SIDE ASSISTANCE NUMBER AND HAD TO WAIT AN HOUR FOR A TOW TRUCK. I WAS TOLD BY THE DEALERSHIP THAT IT WAS THE INSTRUMENT CLUSTER HEAD AND IT WAS FIXED AND I WAS NOT GIVEN A RENTAL CAR AND I ONLY HAD THIS CAR 11 MONTHS. WELL TWO WEEKS LATER AS I WAS GETTING READY TO MAKE A LEFT TURN ON A VERY BUSY INTERSECTION MY MOUNTAINEER STALLED ON ME ONCE AGAIN AND ALL I COULD DO WAS PRAY THAT IT WOULD START IT TOOK THREE TRIES TO GET IT STARTED AND I DROVE IT DOWN THE BLOCK TO THE DEALERSHIP ONCE AGAIN AND MADE THEM TAKE THE CAR. WELL THEY HAD MY CAR FOR ANOTHER FOUR DAYS AND I WAS TOLD ONCE AGAIN IT WAS THE INSTRUMENT CLUSTER HEAD. THEN IN FEBRUARY OF 2005 THE FORD DEALERSHIP WANTED TO DO A RUN DOWN OF MY CAR TO MAKE SURE IT WAS FIXED BUT LOW AND BEHOLD I HAVE TO TAKE MY CAR BACK ON APRIL 5, 2005 FOR THE SAME STUTTERING AND STALLING PROBLEM. I FEEL THAT THIS CAR IS A LEMON AND UNSAFE FOR MY FAMILY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117113March 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. WHEN APPLYING THE BRAKES PEDAL SANK IN INTERMITTENTLY. VEHICLE WAS TAKEN TO DEALER FOR SERVICE, BUT DEALER COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113520March 30, 2005
VEHICLE SPEED CONTROL
WHILE DRIVING, THE THROTTLE BECAME STUCK IN THE OPEN POSITION. THE CONSUMER HAD TO PLACE BOTH FEET ON THE BRAKE TO TRY AND STOP THE VEHICLE. THE VEHICLE CONTINUED TO SURGE FORWARD WHILE DEPRESSING THE BRAKE WITH BOTH FEET. UPON ENTERING THE INTERSTATE; THE THROTTLE STUCK AGAIN. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE SERVICE CENTER PERFORMED A CLEANING ON THE THROTTLE. *JB *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114209March 17, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
I HAVE A 1998 MERCURY MOUNTAINEER. HAVE DRIVEN THIS VEHICLE SINCE NOV. 1999. HAVE SEVERAL COMPLAINTS WITH VEHICLE. REAR WIPER HAS WORKED ABOUT 20% OF THE ENTIRE TIME I HAVE OWNED VEHICLE. IT DOES NOT WORK AT PRESENT AND HAS NOT WORKED FOR OVER TWO YEARS. GOT TIRED OF TRYING TO HAVE IT REPAIRED. LIGHTS ON STEREO HAS BEEN GOING OFF AND ON SINCE I HAVE OWNED THE VEHICLE. SOMETIMES LIGHT WILL STAY OFF FOR A WEEK. AFTER PLAYING A CD IN THE CD PLAYER (NOT CHANGER), CD BECOMES VERY HOT AND IT USUALLY DESTROYS CD. DRIVER'S SIDE DOOR LOCK DID NOT WORK FOR ABOUT A YEAR AND THEN STARTED WORKING. SOMETHING FELL OUT OR BROKE OFF OF THE PASSENGER SIDE DOOR AND DOOR LOCK WILL NOT LOCK AUTOMATICALLY. POWER ANTENNA STARTED NOT GOING DOWN COMPLETELYABOUT TWO WEEKS AGO AND NOW WILL NOT WORK AT ALL EVEN THOUGH POWER IS STILL GOING TO IT BECAUSE YOU CAN HEAR THE MOTOR. HAVE HAD ALL RECALLS DONE ON VEHICLE EXCEPT THE BOLT REPLACED ON DRIVER'S SIDE SEAT. THERE HAVE BEEN ABOUT FOUR RECALLS ON VEHICLE SINCE I HAVE OWNED IT. POWER LOCK ON REAR DOOR WILL NOT UNLOCK UNLESS YOU USE THE KEY. IT WOULD SEEM THAT THERE IS SOME MAJOR ELECTRICAL PROBLEMS WITH VEHICLE. THIS SHOULD HAVE BEEN CHECKED ON THESE VEHICLES LONG AGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115335March 17, 2005
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER NOTICED AN EXTREME AMOUNT OF FLUID IN THE DRIVEWAY WHICH DID NOT APPEAR TO BE OIL. AFTER TAKING THE VEHICLE TO THE DEALER IT WAS DISCOVERED THAT HEAD GASKET BLEW OUT. CONSUMER HAD THE REPAIRS DONE. LESS THAN TWO MONTHS LATER, WHILE DRIVING , THE GEARS WOULD NOT CONNECT PROPERLY. CONSUMER HAD TO HAVE THE TRANSMISSION REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114235March 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THE GEARS BEGAN MAKING A WHINING AND CLICKING NOISE AS SHIFTING OCCURED AT SLOWER SPEEDS. WE WERE ON A HIGHWAY FOR APPROXIMATELY 1 1/2 HOURS WHEN THE O/D OFF LIGHT STARTED FLASHING AND THE TRANSMISSION DOWNSHIFTED FROM 5 TH GEAR TO 4TH THE REMAINDER OF THE WAY. THE WORDS "CHECK TRANSMISSION" CAME ON THE ODOMETER SCREEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115138March 15, 2005
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION PERIODICALLY WHEN COMING TO A STOP. TAKEN TO DEALER FOR A CHECK UP FOR THE THIRD TIME, BUT THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115150March 15, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST
THE DRIVER'S SEAT MOVED BY ITSELF TOWARDS THE STEERING WHEEL. CONSUMER ENCOUNTERED THIS UPON ENTERING THE VEHICLE, AND AFTER IT HAS BEEN PARKED. ONCE DRIVING THE VEHICLE THE SEAT MOVED BACK TO THE POSITION IT WAS IN ON ITS OWN. THE SEAT WILL NOT STAY IN THE POSITION, EVEN WHEN SET MANUALLY. THE SEAT MOVED WHILE THE CONSUMER WAS DRIVING, PRESSING THE CONSUMER INTO THE STEERING AND HIS KNEES INTO THE DASHBOARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115119March 10, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
'RECALL CAMPAIGN' MERCURY MOUNTAINEER 2003 FOR LIFTGATE HINGES, PARTS NOT AVAILABLE. *BF THE CONSUMER HAS BEEN UNABLE TO GET THE RECALL REPAIR DONE, BECAUSE THE PARTS WERE UNAVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112430March 2, 2005
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
DEALER INSTALLED FORD TOWING HITCH AND WIRING ASSEMBLY. I NOTICED THAT THE DRIVER'S REAR SIDE OF THE VEHICLE WAS SIGNIFICANTLY LOWER THAN THE PASSENGER'S REAR SIDE OF THE VEHICLE. THE SERVICE WRITER INDICATED THAT THE DRIVER'S REAR LEAF SPRING WAS SAGGING , AND THAT THIS WAS COMMON FOR THIS ERA OF EXPLORERS/MOUNTAINEERS. HE INDICATED THAT IT WAS SAFE TO TOW AS-IS AND THAT IT WAS NOT NECESSARY TO REPLACE THE SPRING. WHEN AT A BODY SHOP THIS WEEK I SHOWED IT TO THE MANAGER WHO SAID THAT THE PROBLEM WAS COMMON TO EXPLORERS/MOUNTAINEERS OF THE ERA AND HE RECOMMENDED HAVING FORD REPLACE THE SPRING UNDER RECALL OR CUSTOMER SERVICE/TECHNICAL BULLETIN, IF THERE WAS ONE. I CALLED FORD 800 NUMBER. THEY INDICATED THAT THERE WAS NO DEFECT OR RECALL ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108714March 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE CONSUMER HAS BEEN UNABLE TO GET THE PART FOR THE LIFTGATE . NHTSA LIFTGATE BRACKET RECALL 04V442000. *JB LIFTGATE REPAIRED ON 2/3/05. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040028March 2, 2005
TIRES:TREAD/BELT
WHILE DRIVING AT 65 MPH, THE REAR DRIVER SIDE TIRE TREAD SEPARATED, WHICH CAUSED THE VEHICLE TO SPIN OUT OF CONTROL. *AK THE TIRE REMAINED FULLY INFLATED WHEN THE TREAD SEPARATED. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10113122February 28, 2005
VEHICLE SPEED CONTROL
WHILE DRIVING IN 20 MPH IN CONGESTED TRAFFIC THE VEHICLE SUDDENLY ACCELERATED AND LUNGED FORWARD. OWNER HAD TO STEER THE VEHICLE OFF THE ROAD TO AVOID HITTING ANOTHER VEHICLE. OWNER SHIFTED TO PARK IN ORDER TO STOP VEHICLE. NO INJURIES OR ACCIDENT OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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