Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10199629August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 55 MPH AND TOWING A CAMPER, THE OVERDRIVE OFF LIGHT ILLUMINATED. THE VEHICLE ALSO SKIPPED GEARS. THE DEALER STATED THAT THE TRANSMISSION FLUID NEEDED TO BE CHANGED, BUT THE CONTACT DECLINED TO HAVE IT CHANGED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO STATED THAT THE SERVO PISTON IN THE TRANSMISSION WAS WORN, WHICH DAMAGED THE BANDS AND DRUMS. THE TRANSMISSION SPECIALIST MADE THE REPAIR. THE FAILURE MILEAGE WAS 67,678 AND CURRENT MILEAGE WAS 67,800. UPDATED 02-01-08. *KB UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199645August 15, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE PASSENGER REAR SIDE COIL SPRING WAS CRACKED AND BROKEN ALMOST CUT DOWN A TIRE SAID THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199649August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I RECEIVED MY VEHICLE 1/18/2006 A MERCURY MOUNTAINEER. ON MY SURVEY THAT I RETURNED TO FORD IN MARCH OF 2006, I TOLD THEM THAT I HATED THEIR " SLIP-O-MATIC " TRANSMISSION. I DO NOT HAVE ALL THE VISITS DOCUMENTED BUT THE SECOND PROBLEM WE HAD WAS THE VEHICLE WOULD COME TO A STOP AT A STOP LIGHT AND THEN A FEW SECONDS LATER YOU WOULD FEEL A "THUD" LIKE YOU WERE HIT FROM BEHIND BY ANOTHER VEHICLE. WE HAD THE TRANSMISSION REPROGRAMMED AND THE VALVE REPLACED AND THAT PROBLEM SEEMED TO BE RESOLVED. BUT THE SLIPPING THROUGH THE GEARS CONTINUED TO BE A PERSISTENT PROBLEM. IT IS ALMOST AS IF WHEN YOU PULL OUT INTO THE HIGHWAY THAT YOU ARE IN SUSPENDED ANIMATION FOR 1 TO 1.5 SECONDS. THIS IS PARTICULARLY UNSETTLING WHEN CROSSING SEVERAL LANES OF TRAFFIC FROM A STOPPED POSITION... LIKE PULLING OUT OF A GAS STATION (WITH THE TRAFFIC) WHILE A SEMI IS COMING UP BEHIND YOU REAL FAST OR TURNING ACROSS TRAFFIC WITH OUT THE GREEN ARROW AND YOU REALLY HAVE TO GET ACROSS QUICKLY SOMETIMES IT WORKS SOMETIMES IT DOESN'T. THIS OCCURS RANDOMLY BUT YET APPROXIMATELY 10 TO 20 TIMES A WEEK. RIGHT NOW THE SUV IS IN THE SERVICE CENTER. I HAVE REQUESTED THE NEXT REPAIR TO BE PERFORMED VIA TSB 07-13-8 BUT THE DEALER IS INSISTING THAT I MUST DEMONSTRATE THE PROBLEM BEFORE THEY WILL REPAIR IT PER ABOVE MENTIONED TSB....... THEY TOOK MY WORD BEFORE FOR THE REPROGRAMMING AND THE VALVE REPLACEMENT BUT NOW THEY DO NOT SEEM TO BELIEVE ME ANYMORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199667August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION - NO OVERDRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199358August 13, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING ON A HIGHWAY AT ABOUT 65MPH A LOUD BANG WAS HEARD AND MY 2002 MERCURY MOUNTAINEER SWERVED TO THE RIGHT ALMOST HITTING ANOTHER CAR. I THOUGHT I HIT SOMETHING ON THE ROAD, BUT INSPECTION REVEALED THE RIGHT REAR COIL SPRING HAD SNAPPED. FURTHER INSPECTION REVEALED THE LEFT SIDE HAD ALSO BROKEN AT SOME POINT. I RESEARCHED THE INTERNET AND FOUND THIS TO BE A COMMON PROBLEM. HERE ARE TWO OF THE MANY LINKS WITH OWNERS EXPRESSING THE SAME CONCERNS. HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?P=1619655 , HAS TWO PAGES OF THIS PROBLEM WITH EXPLORERS AND MOUNTAINEERS, HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPRINGS.HTML , TALKS ABOUT BROKEN SPRINGS ON ALL FORD MODELS. I CALLED MY LOCAL DEALER TO INQUIRE ABOUT THIS PROBLEM AND WAS TOLD THIS IS THE FIRST THEY HAD HEARD OF THE PROBLEM, HOWEVER THEY JUST HAPPEN TO STOCK THE PARTS TO REPAIR IT. I COULD NOT AFFORD THEIR COST SO I HAD NO CHOICE BUT TO HAVE IT REPAIRED BY A RELATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198153August 1, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 30 MPH UPHILL, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALER STATED THAT THE WHEEL BEARING NEEDED TO BE REPLACED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 70,000 AND FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197941July 31, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. ON APRIL 15, 2007, THE CONTACT'S DAUGHTER WAS INVOLVED IN A CRASH WHILE DRIVING 10 MPH. THE AIR BAGS FAILED TO DEPLOY. HER DAUGHTER SUFFERED A MILD CONCUSSION AND RECEIVED HEADACHE MEDICATION FROM HER DOCTOR. THE VEHICLE'S HOOD AND FENDER WERE DAMAGED. THE DEALER CURRENTLY HAS THE VEHICLE. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 66,246 AND FAILURE MILEAGE WAS 65,246. UPDATED 02/01/08.* LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10197027July 20, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 90 MPH. THE CONTACT HAD TO PLACE HIS FOOT BEHIND THE ACCELERATOR PEDAL AND PULL IT UP IN ORDER TO STOP THE VEHICLE. HE PULLED THE VEHICLE OVER AND WAS STILL ON THE SIDE OF THE ROAD DURING THE TIME OF THIS COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196810July 19, 2007
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE HAS COOPER DISCOVERER H/T, SIZE P235/75/R15 TIRES. THE CORRECT TIRE SIZE WAS UNAVAILABLE IN THE DROP DOWN MENU AT THE TIME OF THIS COMPLAINT. WHILE DRIVING 70 MPH, THE TREAD SEPARATED ON THE PASSENGER SIDE FRONT TIRE. THE TIRES WERE INSPECTED AND FOUND TO HAVE DIMPLES ON THE SIDEWALLS AT ONLY 33,000 MILES. THE CONTACT STATED THAT THE TREAD EXPLODED OFF THE TIRE AND HE LOST CONTROL OF THE VEHICLE. THE PLACE WHERE THE TIRES WERE PURCHASED STATED THAT THEY HAVE SOLD HUNDREDS OF THESE TIRES AND HAVE NOT HAD ANY FAILURES. THEY OFFERED TO GIVE HIM NEW TIRES AT $20.00 OFF SINCE HE HAD A RANDOM SET OF DEFECTIVE TIRES. THE CONTACT DID NOT ACCEPT THEIR OFFER. HE STATED THAT THE VEHICLE WAS SERVICED AS SCHEDULED AND HE JUST HAD THE TIRES ROTATED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196645July 17, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THIS IS THE SECOND COMPLAINT. THE 2005 MERCURY MOUNTAINEER SPONTANEOUSLY ACCELERATED ON THE FREEWAY. I WAS DRIVING AT 70 MPH AND IT ACCELERATED TO OVER 80 MPH. THE GAS PEDAL WAS PULLING ITSELF DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196296July 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS
TRAVELING I-95 N BETWEEN BALTIMORE,MD AND WILMINGTON DE WHEN TRANSMISSION STARTED SLIPPING IN 2002 MERC MTNR. TRANSMISSION SLIPPING WHEN SHIFTING INTO 3RD GEAR AT TOLL BOTH. PULLED OFF HWY AT REST STOP BUT DID NOT TURN OFF ENGINE. PULLED BACK ONTO HWY, ACCELERATED AND CHECK TRANSMISSION INDICATOR CAME ON. O/D LIGHT BEGAN FLASHING. PULLED OFF HWY, CALLED FOR TOW AND WAS TAKEN TO LOCAL FORD DEALERSHIP. WAS TOLD BAND WAS BROKEN IN TRANSMISSION AND REPLACEMENT WAS NEEDED AT COST OF $4361. HAD JUST REPLACED LEFT REAR WHEEL BEARING AND REAR PARKING BRAKES WEEK PRIOR FOR $650. VEHICLE HAD 75K MILES. COULDN'T JUSTIFY SPENDING THAT MUCH MONEY ON 6 YEAR OLD VEHICLE THAT HAD LEFT ME STRANDED FIVE HOURS FROM HOME. TRADED VEHICLE (GOT ANNIHILATED ON TRADE!) AND CONTINUED MY TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196047July 11, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING 65 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT AND REAR OF THE VEHICLE. SHE THEN HEARD A LOUD BANG AND THE STEERING WHEEL BEGAN TO SHAKE. THE VEHICLE LOST POWER, BUT DID NOT SHUT OFF. THE VEHICLE WAS TOWED. THE FORD DEALER DIAGNOSED THE VEHICLE AS NEEDING THE FRONT END DIFFERENTIAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WHEN THE CONTACT PICKED UP THE VEHICLE. SINCE THEN, THE FRONT END DIFFERENTIAL HAS BEEN REPLACED FIVE TIMES. THE FORD DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE CONTINUOUS FAILURES OF THE REPLACEMENT PART. THE CONTACT ALSO STATED THAT THE REAR LIFTGATE IS CRACKED. A VALID VIN WAS UNAVAILABLE. THE CURRENT MILEAGE IS 64,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10195147July 2, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK ON THE PANEL OF THE LIFTGATE. THE DEALER REPLACED THE PANEL, BUT WAS UNABLE TO DIAGNOSIS THE CAUSE OF FAILURE. APPROXIMATELY ONE YEAR LATER, SHE NOTICED ANOTHER CRACK ON THE LIFTGATE PANEL. THE DEALER STATED THAT THEY WOULD ORDER THE PART AND REPLACE THE PANEL. AS OF JULY 2, 2007, THE PANEL HAS NOT BEEN REPLACED. THE FAILURE CAUSED THE CLOSE DOOR LIGHT TO REMAIN ILLUMINATED. THE CURRENT MILEAGE IS 68,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195169July 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE IS A CRACK IN THE CENTER OF THE EGR VALVE. THE VEHICLE IS MAKING AN UNFAMILIAR NOISE AND GAS FUMES ARE ENTERING THE VEHICLE. THERE WERE NO WARNING INDICATORS. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE PURCHASE DATE, ENGINE SIZE, AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 72,000 AND FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194914June 28, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE PULLING INTO A PARKING SPOT AT 5 MPH, THE VEHICLE AUTOMATICALLY ACCELERATED TO AN UNKNOWN SPEED. THE CONTACT WAS DEPRESSING THE BRAKE PEDAL AT THE TIME OF FAILURE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194738June 27, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE LIFTING THE REAR LIFT GATE, THE HINGE DETACHED AND CAUSED THE GLASS TO FALL FROM THE VEHICLE. THE CONTACT'S DAUGHTER ATTEMPTED TO CATCH THE GLASS AND HER HAND GOT CAUGHT BETWEEN THE GLASS AND THE BUMPER. THE DEALER STATED THAT THE HINGES NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10194100June 25, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OWN A 2004 MERCURY MOUNTAINEER. ON 6/23/07, I PLACED SEVERAL ARTICLES INTO THE CARGO AREA THROUGH THE LIFTGATE WINDOW HATCH. WHEN I ATTEMPTING TO CLOSE THE HATCH THE HINGES GAVE WAY AND THE ENTIRE WINDOW HATCH FELL INTO MY ARMS. FORTUNATELY I WAS ABLE TO HOLD ONTO IT AND DISCONNECT THE PISTONS THAT SUPPORTED THE WINDOW. THE HINGE PINS HAD SHEARED OFF AND BROKE THROUGH THE UPPER PIVOT OF THE HINGE. HAD A CHILD BEEN CLOSING THIS HATCH IT COULD HAVE KILLED THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192811June 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TRANSMISSION PROBLEMS THAT RESULTED AFTER RECALIBRATION IN RESPONSE TO RECAL NOTICE. VEHICLE NOW LURCHES FORWARD BY ITSELF WHEN STOPPED AT A TRAFFIC LIGHT. ONE NEEDS TO STAND ON THE BRAKES TO PREVENT VEHICLE FROM STRIKING OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192815June 8, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND AIR DOOR SQUARE DRIVE BROKEN CAUSING SEVERE DISCOMFORT IN SUMMER AND IMPROPER DEFROSTER OPERATION DURING ADVERSE WEATHER CONDITIONS. MASTER TECHS IN AREA INDICATE PROBLEM OCCURES WITH EXCESS FREQUENCY ON VARIOUS MODEL AND YEARS OF FORD TRUCKS. THEY FURTHER INDICATE THE FAILURE RATE IS EXTREMELY EXCESSIVE COMPARED TO ALL OTHER MAKES AND MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192564June 6, 2007
ELECTRICAL SYSTEM:WIRING
VEHICLE STALLS AT RANDOM WHILE MY FOOT IS ON THE GAS, BEEN IN THE SHOP NOW 4 TIMES AND NO ONE CAN FIND ANYTHING WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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