Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10218133February 15, 2008
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PLASTIC PIECE BETWEEN THE BACK WINDOW AND LIFT GATE HANDLE KEEPS CRACKING. A ($400 REPAIR) 2002 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217803February 12, 2008
STRUCTURE:BODY:ROOF AND PILLARS
THE PAINT ON THE ROOF OF MY 2005 MOUNTAINEER IS CRACKING AND FLAKING OFF IN CHUNKS. WHEN I NOTICED, IT WAS 3 WEEKS OUT OF WARRANTY. FORD ADMITTED IT WAS DEFECTIVE PAINT, BUT WILL ONLY REPAINT THE ROOF. THIS WOULD BE FINE, BUT THE COST WILL BE $980 AND THEY WANT ME TO PAY $200 OF IT. WHILE THIS MAY NOT SEEM LIKE A BAD DEAL, THE POINT IS THAT THE VEHICLE WAS BARELY OUT OF WARRANTY, I PAID FOR AN EXTENDED WARRANTY (DOES NOT COVER PAINT), THE PAINT WAS DEFECTIVE ON FORD'S PART, AND THIS PROBLEM DID NOT JUST HAPPEN WITHIN THE THREE WEEKS AFTER THE WARRANTY EXPIRED. IT WAS A PRE-EXISTING PROBLEM, BUT SINCE I'M SHORT, I DID NOT NOTICE THE ROOF OF MY VEHICLE. WHAT HAPPENS WHEN THE REST OF THE PAINT FLAKES OFF? FORD SAID IT WOULD HANDLE THAT IF IT HAPPENS. SO, I GUESS I JUST KEEP PAYING FOR A DEFECTIVE PAINT JOB OUT OF MY OWN POCKET BECAUSE FORD WILL NOT CORRECT ITS MISTAKES. KEEP IN MIND, THIS VEHICLE IS ONLY 3 YEARS OLD AND IS STORED IN A GARAGE BOTH AT HOME AND AT WORK. THIS IS RIDICULOUS AND VERY POOR CUSTOMER SUPPORT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218285February 11, 2008
SUSPENSION
1999 MERCURY MOUNTAINEER SWAY BAR FAILURE. CONSUMER STATES THAT FRONT PASSENGER SWAY BAR LINK WAS SHEARED OFF. THEN HE NOTICED THE DRIVER SIDE SWAY BAR LINK WAS THE SAME WAY. CONSUMER REPLACED BOTH OF THE LINKS. *KB THE CONSUMER STATED A RECALL HAD BEEN ISSUED FOR EARLIER MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217764February 11, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CRACK IN THE REAR LIFTGATE TO THE LEFT SIDE OF THE MERCURY EMBLEM. WHEN WE FIRST NOTICED THE CRACK, IT WAS ABOUT 1/2 WAY DOWN THE PLASTIC, THEN WITHIN A WEEK IT WAS ALL THE WAY THOUGH. I'M NOT SURE IF THERE IS ANY STRUCTURAL COMPONENTS THAT ARE EFFECTED BY THE CRACK OR WHAT MAY HAVE CAUSED THE CRACK. I'M NOT SURE IF THE GLASS IS EFFECTED OR NOT, BUT I'M CONCERNED THAT WHATEVER CAUSED THE PLASTIC TO CRACK WILL ALSO EFFECT THE STRENGTH OF THE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216918February 4, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE ATTEMPTING TO PLACE FUEL IN THE VEHICLE, THE NOZZLE STOPPED AFTER THREE GALLONS AND GAS BEGAN SPILLING OUT. THE FUEL GAUGE INDICATED THAT THE GAS TANK WAS EMPTY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY PERFORMED AN UNKNOWN REPAIR. HOWEVER, THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 78,140. UPDATED 04-07-08 *BF THE CONSUMER STATED THE DOOR AJAR CHIME GOES OFF WHILE DRIVING AND THE AUTOMATIC DOOR LOCK DOES NOT LOCK FOR 5 MILES. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216580January 31, 2008
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT HEATED WINDSHIELD GIVES OFF A GLARE AT NIGHT. THE WINDSHIELD WAS REPLACED, BUT THE GLARE IS STILL PRESENT. THE CONTACT STATED THAT THE WINDSHIELD CAUSES HIM TO FEEL TIRED. THE CURRENT MILEAGE WAS 1,823 AND FAILURE MILEAGE WAS 23. UPDATED 03-04-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216464January 30, 2008
STRUCTURE
WHILE DRIVING ON FREEWAY OVER A SMALL CRACK, DASHBOARD REPORTED THAT REAR DRIVER SIDE DOOR BECAME LOOSE, HAD TO PULL OVER AND RE-CLOSE THE DOOR. I DRIVE THIS ROUTE/LANE EVERYDAY TO WORK, IT HASN' T HAPPEN FOR SIX MONTHS (THAT'S WHEN I BOUGHT MY MOUNTAINEER). DON'T KNOW IF THIS IS A RANDOM EVENT OR DUE TO SOME DESIGN PROBLEM. IT CAN BE SCARY, WHAT IF THE DOOR BECAME WIDE OPEN WHILE DRIVING! REMEMBER THE DOOR IS CLOSED BEFORE IT BECAME LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216375January 29, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE IS EQUIPPED WITH HEATED SEATS. WHILE DRIVING 40 MPH, THE SEAT BECAME SO HOT THAT THE DRIVER SMELLED SOMETHING BURNING; HOWEVER, THERE WAS NO SMOKE PRESENT. HE DEACTIVATED THE SEAT HEATER AND TOOK THE VEHICLE TO THE DEALER. THE DEALER STATED THAT THE FOAM UNDERNEATH THE SEAT WAS PROBABLY THE CAUSE OF THE ODOR AND THERE WAS A SHORT IN THE WIRE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 03/18/08. *LJ THE CONSUMER STATED THERE WAS NOT A BLOWN FUSE. UPDATED 03/18/08 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10216150January 26, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
CRACK IN LIFTGATE TO THE RIGHT OF THE MERCURY EMBLEM. ON JANUARY, 24, 2008 I WENT TO PUT SOMETHING IN THE BACK OF MY MOUNTAINEER ONLY TO FIND BEFORE OPENING IT THAT THERE WAS A LARGE CRACK IN THE LIFTGATE. I'M NOT EXACTLY SURE IF THIS EFFECTS THE INTEGRITY OF THE GLASS BACK WINDOW, BUT I'M SURE WITH TIME IT WILL SPREAD.....THEN WHAT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216045January 25, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
DRIVER SETS CRUISE CONTROL AT 35MPH VEHICLE SPEED IS AT 35MPH FOR ABOUT 90 SECS. SUDDENLY VEHICLE'S WARNING LIGHTS COME ON. (SERVICE ENGINE SOON. BATTERY ALERT. LOW OIL PRESSURE ALERT , AND TEMP. ALERT ) VEHICLE LOSES ALL POWER. NO BRAKES, STEERING LOCKS UP, NO POWER. DRIVER (BY THE GRACE OF GOD) BRINGS VEHICLE TO SIDE OF ROAD RIGHT BEFORE A T IN THE ROAD. VEHICLES AT THE INTERSECTION CAN BE TRAVELING AT 45MPH. THERE WAS A SCHOOL BUS APPROACHING AS WELL. DRIVER TURNED ON HAZARD LIGHTS. DRIVER PHONES HUSBAND. HE HAD OUR 15 YEAR OLD SON (WHO WAS WITH ME) CHECK BELTS. THEY WERE INTACT. HE THEN ASKED ME IF I HAD USED THE CRUISE CONTROL. I THEN REMEMBERED THAT THIS HAD HAPPENED TO MY HUSBAND SEVERAL TIMES WHEN WE HAD FIRST BOUGHT THE VEHICLE. SINCE THEN HE HAS NOT SET THE CRUISE CONTROL FOR LESS THAN 40MPH. OBVIOUSLY I HAD FORGOTTEN THAT. I GOT BACK INTO THE VEHICLE AND TURNED ON THE ENGINE AND ALL WAS WELL. THIS MORNING, I CALLED THE FORD DEALERSHIP WHERE WE HAD PURCHASED THE VEHICLE. THE SERVICE MANAGER RECALLED THAT THEY HAD SERVICED A FORD EXPLORER ONE OTHER TIME WITH THE SAME PROBLEM. HE SAID THAT THERE WAS NOT ANY RECORD OF A MANUFACTURER RECALL. I TOLD HIM THAT I WANTED TO MAKE A REPORT, AS I KNEW THAT THE SITUATION YESTERDAY COULD HAVE RESULTED IN A SERIOUS ACCIDENT IF I HAD LOST POWER ANY CLOSER TO THAT INTERSECTION. HE TOLD ME TO MAKE A REPORT HERE. (BY THE WAY, I DO NOT KNOW WHAT OEM MEANS CONCERNING THE COMPONENT I LISTED. I EVEN TRIED TO LOOK IT UP IN TMY OWNERS' MANUAL AND ON THE HELP PORTION OF YOUR WEBSITE. I JUST LEFT IT MARKED "NO." ). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216050January 25, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I FILED A MUCH MORE SERIOUS COMPLAINT THIS EVENING REGARDING AN ISSUE WITH THE CRUISE CONTROL CAUSING A COMPLETE SHUTDOWN OF POWER ON OUR VEHICLE. PLEASE BE ADVISED THAT I DO NOT MAKE A HABIT OF FILING THESE COMPLAINTS. I WAS NOT EVEN AWARE OF THIS WEBSITE UNTIL TODAY. HOWEVER, AFTER I FILED THE COMPLAINT, I CHECKED TO SEE IF YOU HAD RECORD OF OTHER CONSUMERS WITH THE SAME PROBLEM. WHEN I LOOKED AT THE COMPLAINTS THAT HAD BEEN REGISTERED FOR THIS VEHICLE'S MAKE AND MODEL I SAW THAT AT LEAST 2 OTHERS HAVE REGISTERED COMPLAINTS FOR WHAT SEEMS TO BE A MANUFACTURERS DEFECT. I THOUGHT THAT I WOULD MAKE YOU AWARE THAT OUR VEHICLE ALSO HAS THIS SAME ISSUE. ONE OTHER COMPLAINANT WROTE THAT HE WAS TOLD THAT FORD WAS AWARE OF THIS DEFECT, BUT WAS REFUSING TO ACKNOWLEDGE THAT IT WAS A DEFECT. ON THE LIFTGATE, JUST BELOW THE CENTER OF THE WINDOW, ADJACENT TO THE MERCURY LOGO THERE IS AN APPROXIMATE 6 INCH CRACK IN THE BODY OF THE DOOR. IT HAS BEEN THERE FOR ABOUT 6 MONTHS. SINCE THE VEHICLE ONLY HAD ABOUT 45,000 MILES ON IT AT THE TIME, MY HUSBAND AND I AGREE THAT THIS SHOULD NOT HAVE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214559January 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN BACKING UP WILL HESITATE AND THEN FLY BACKWARDS. FEEL OF DELAY IN TRANSMISSION WHEN HAVE COME TO A STOP AND GOING FROM ONE GEAR TO NEXT. IS INCREASING GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213528January 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION KICKS FROM 2ND GEAR TO 1ST GEAR WHEN COMING TO A STOP. IT IS INTERMITTENT AND JARRING TO THE VEHICLE AND PASSENGERS. THE VEHICLE WAS TAKEN IN FOR REPAIR TO AN AUTHORIZED DEALERSHIP. THE TRANSMISSION FLUID WAS CHANGED AND THE COMPUTER WAS REFLASHED, HOWEVER THE PROBLEM WITH THE SHIFT SHOCK CONTINUES.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212969December 27, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. HE RECEIVED RECALL NOTICE 05S28 IN SEPTEMBER OF 2006. THE PARTS ARE NOT AVAILABLE. THE VEHICLE SPEED CONTROL IS NOT DISCONNECTED. THE CURRENT MILEAGE WAS 77000. THERE ARE NO FAILURES AT THIS TIME. THE VIN IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212486December 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MY 2002 MERCURY MOUNTAINEER, THE TRANSMISSION FAILED AND HAS TO BE REBUILT AT 70,000 MILES. AFTER READING SEVERAL WEBSITES, IT IS APPARENT THAT THIS HAS BEEN A VERY COMMON AND ONGOING PROBLEM THAT SHOULD QUALIFY IT FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212114December 17, 2007
SUSPENSION:REAR:SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION
NOTICED SLIGHT ROARING NOISE IN REAR SUSPENSION. FIGURED IT WAS A WHEEL BEARING THAT WAS WORN, WHICH IS WHAT IT WAS, BUT IN LOOKING AT THAT ISSUE SAW THAT REAR PASSENGER COIL SPRING WAS BROKEN. VEHICLE STANCE DID NOT INDICATE A BROKEN SPRING. CHECKED THE DRIVER SIDE TO BE SAFE AND NOTED THAT REAR SPRING WAS BROKEN IN TWO PLACES AND LOOKED AS IF IT WAS TO COME OFF THE BOTTOM SPRING/STRUT CUSHION. AS A RESULT OF THIS MECHANIC INDICATED BROKEN SPRINGS HAD CREATED PREMATURE WEAR OF REAR TOE LINKS. I AM CURRENTLY LOOKING FOR REPLACEMENT PARTS. THIS VEHICLE HAS SEEN NO OFF-ROAD USE OR BEEN USED TO CARRY HEAVY CARGO LOADS. LADY DRIVEN ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211539December 12, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ENGINE SHUT OFF. THIS HAS OCCURRED THREE TIMES SINCE 2006. THE FAILURE IS MOST COMMON WHILE DRIVING DOWN AN INCLINE AND WHEN THE CRUISE CONTROL WAS ACTIVATED. THE CHECK ENGINE LIGHT WAS ILLUMINATED AND THE POWER STEERING DOES NOT OPERATE NORMALLY. THE VEHICLE RESTARTED AFTER TEN TO FIFTEEN MINUTES. THE FAILURES OCCURRED ON DECEMBER 18, 2006, JANUARY 19, 2007, AND DECEMBER 4, 2007. ON EACH DATE, THE DEALER DIAGNOSED THE FAILURE FOR THIRTY DAYS AND STATED THAT THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER ADVISED HER TO DEACTIVATE THE CRUISE CONTROL AND MAKE SURE THERE IS ENOUGH FUEL IN THE TANK. THE MECHANIC STATED THAT IF THE FAILURE RECURRED, THE VEHICLE SHOULD BE TOWED TO THE DEALER BEFORE ATTEMPTING A RESTART. THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE. THIS IS THE SECOND COMPLAINT FILED WITH NHTSA. THE FAILURE MILEAGE WAS 12,327 AND CURRENT MILEAGE WAS 27,000. UPDATED 01/24/08 *BF UPDATED 01/24/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211509December 11, 2007
SEATS:FRONT ASSEMBLY:RECLINER
ON MY VEHICLE A BOLD ON THE DRIVER SIDE SEAT HAS BROKEN CAUSING ADDITIONAL DAMAGE TO THE SEAT. THE TUBULAR PART INSIDE IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY THERE WAS A RECALL ON THE BOLT THAT BROKE, BUT I NEVER RECEIVED A RECALL NOTICE IN THE MAIL. FORD IS STATING THIS WAS SENT TO ME 6 TIMES. I DO NOT RECALL EVER RECEIVING A NOTICE. FORD WILL NOT AUTHORIZE THE DEALER TO REPAIR THIS AT NO COST TO ME. I HAVE SINCE TALKED WITH SEVERAL PEOPLE AT THE CUSTOMER SERVICE # PROVIDED TO ME BY THE DEALERSHIP, AND STILL HAVE NO RESOLUTION...OTHER THAN THEY WILL REPLACE THE BOLT THAT BROKE...NOT THE REST CAUSED BY THIS BROKEN BOLT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211338December 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
AFTER READING OTHER COMPLAINTS REGARDING 2002 MOUNTAINEERS AND EXPLORERS, I CAN HARDLY TYPE I AM SO FRUSTRATED. THE NUMBER OF POWER TRAIN COMPLAINTS FOR THIS YEAR, MAKE AND MODEL ARE ASTOUNDING. THE TRANSMISSION IN MY 2002 MOUNTAINEER (AKA MONEY SUCKER) NEEDS TO BE REPLACED. THE CAR IS CURRENTLY BEING FIXED AT THE FORD DEALER FOR $3500. THE CAR HAS ALWAYS HAD A FUNNY SHUTTER WHEN SHIFTING FROM 2ND TO 3RD AS WELL AS HESITATION WHEN DROPPING INTO REVERSE AND DRIVE. WHILE DRIVING IN ICY CONDITIONS YESTERDAY MY WIFE THOUGHT HER TIRES WERE SPINNING WHEN SHE WAS TRYING TO PROCEED AT A STOP LIGHT. SHE THANKFULLY AVOIDED BEING REAR ENDED BY A SEMI THAT WAS ABLE TO SWERVE ONTO THE APRON AND AVOID CONTACT WITH HER. SHE WAS ABLE TO LIMP THE CAR TO THE SIDE OF THE ROAD WHERE SHE THEN CALLED ME. AFTER I ARRIVED, I ATTEMPTED TO GET THE CAR TO THE FORD DEALERSHIP WHERE IT COULD BE DIAGNOSED. HOWEVER, THE CAR WOULD ONLY REACH 30MPH AND THE RPMS WERE AT 4,000 TO 5,000 AT THAT SPEED. THE OVERDRIVE LIGHT FLASHED AND THE CHECK ENGINE LIGHT CAME ON. I PARKED IT AND REMOVED THE BATTERY CABLES FOR 10 MINUTES TO SEE IF THE COMPUTER WOULD RESET ITSELF ? THIS DID NOT HELP. IN FACT, THE CAR WOULD NOT EVEN MOVE IN DRIVE OR REVERSE. HAD THE DEALER PICK IT UP TO GET IT FIXED. THIS CAR HAS 108,000 MILES ON IT ? NOT EXACTLY KNEW THIS IS TRUE, BUT IT SOUNDS LIKE I WAS ONE OF THE LUCKY ONES TO GET THAT MANY MILES OUT OF IT ? FROM THE REPORTS I'VE READ ON THE INTERNET. HAVE ALSO EXPERIENCED AND REPLACED FRONT LEFT BEARINGS, REAR LEFT BEARING AND HAVE THE PROBLEM WITH THE STEERING THAT MANY HAVE REPORTED ON THIS VEHICLE (BINDING, TENSION, CAN'T MAKE FULL TURNS, POPPING SOUNDS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210933December 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WE PURCHASED OUR MERCURY IN FEBRUARY OF 2007. AT THE TIME OF PURCHASE IT HAD AROUND 36,000 MILES. IT CURRENTLY HAS AROUND 46,000 MILES. I HAVE A CONCERN ON THE VEHICLE THAT I BELIEVE IS A DEFECT IN MATERIAL WORKMANSHIP OR A FLAW IN THE DESIGN OF THE VEHICLE. THE REAR OF THE VEHICLE HAS A CRACK ON THE REAR LIFTGATE TRIM. THE CRACK STARTS RIGHT BELOW THE REAR WIPER AND CRACKS ALONG WHAT APPEARS TO BE THE WEAK POINTS OF THE REAR BODY TRIM. I HAVE NOTICED SEVERAL VEHICLES WITH THE SAME PROBLEM THAT ARE MERCURY MOUNTAINEERS AND FORD EXPLORERS WITH THE SAME BODY STYLE AND APPROXIMATE TIME OF MANUFACTURE. THERE IS NO REASON FOR THE PLASTIC TRIM TO CRACK IN SUCH A PLACE. IT IS LIKE A STRESS FRACTURE IN THE HATCH. I BELIEVE THIS TO BE A FACTORY DEFECT IN THE DESIGN AND WORKMANSHIP OF THE VEHICLE, AND I DO NOT BELIEVE THAT A VEHICLE WHICH IS 3 YEARS OLD AND HAS LOW MILEAGE SHOULD HAVE SUCH A STRESS FRACTURE. I BELIEVE THAT FORD MOTOR COMPANY SHOULD LOOK INTO THIS MATTER AND CORRECT THIS PROBLEM. IT IS MY UNDERSTANDING THAT FORD IS AWARE OF THIS PROBLEM AND IS AVOIDING TAKING RESPONSIBILITY TO REPAIR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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