Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10210250November 28, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL NEEDS REPLACED. MECHANIC SAID CAN BE DANGEROUS. I SEE THAT THESE FORD/MERCURY'S HAVE THIS PROBLEM ALL THE TIME. COST TOO MUCH TO FIX, YET I HAVE WIFE AND KIDS IN THAT CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210121November 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AT 42,000 MILES W/O WARNING WHILE DRIVING AT HIGHWAY SPEEDS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209638November 21, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE REAR DRIVER SIDE BEGAN TO RUMBLE. THE VEHICLE WAS PULLED OVER AND FLAMES BEGAN TO ERUPT UNDER THE DRIVER SIDE REAR DOOR. THE FIRE EXTINGUISHED ITSELF. THERE WERE NO PRIOR WARNING INDICATORS. THE VEHICLE WAS TOWED, BUT NOT INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 27,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10209211November 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
LIFTGATE CRACKED. NO DAMAGE DONE TO VEHICLE. NOTICE CRACK STARTING BELOW WINDOW GOING DOWN THROUGH THE MERCURY EMBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208809November 13, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
VEHICLE PURCHASED USED 6/3/07. ABOUT 2 MONTHS LATER, NOTICED A POPPING NOISE FROM REAR HATCH AREA WHEN TURNING ON SLIGHT INCLINES (EG. PARKING LOTS. AROUND OCT 21, 2007, ON OPENING REAR HATCH, LEFT HINGE BOLT CAME OUT- GLASS DROPPED AND WAS CAUGHT. DEALER SAID HATCH RECALL DOES NOT INCLUDE THIS VIN #. PAID OUT OF POCKET FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208389November 9, 2007
VEHICLE SPEED CONTROL
2002 MERCURY MOUNTAINEER WITH SUDDEN ACCELERATION PROBLEMS. STATE FARM INSURANCE WOULD LIKE TO KNOW IF SOMEONE WANTED TO LOOK AT THE VEHICLE BEFORE REPAIRS WERE MADE. *KB THE CONSUMER HIT A HOMEOWNERS GARAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10208534November 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JUKES AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. WHEN I LET OFF OF BRAKE PEDAL IT LOUNGES FORWARD. IT HAS GOTTEN WORSE IN 2MONTHS TIME. I BROUGHT IT TO THE DEALER WHICH IN TURN TOLD ME I MUST WAIT FOR A RECALL PER FORD MOTOR CO. I FEEL THIS IS NONSENSE BEING THIS MATTER IS GETTING WORSE!!! WHAT, I HAVE TO WAIT FOR MY VEHICLE TO DIE BEFORE I CAN GET SOMETHING DONE ABOUT IT?!!! BULLCRAP! THANKS TERESA *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207736November 2, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL*THE CONTACT OWNS A 1997 MERCURY MYSTIQUE (NA). WHILE DRIVING 55 MPH, THE TAIL LIGHT AND INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE. THE CONTACT NOTICED A SMOLDERING SMELL COMING FROM THE VEHICLE. THE MECHANIC STATED THAT THE HEAD LAMP SWITCH TERMINAL BURNED AND THE WIRING HARNESS CONNECTOR WAS DAMAGED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V103000 (EXTERIOR LIGHTING: HEADLIGHTS: SWITCH). THE FAILURE AND CURRENT MILEAGES WERE 90,000. UPDATED 11/29/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207546October 31, 2007
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED WHEN IT WAS LIFTER CAUSING THE GLASS AND METAL BAR ACROSS THE WINDOW TO TO COME CRASHING DOWN ON MY HEAD AND BACK. THE GLASS CAUSED CUTS ON MY HANDS, FEET AND THEY BECAME EMBEDDED IN MY SKULL. THE METAL BAR CAUSED A CUT AND A BRUISED SKULL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206905October 25, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STARTED THE VEHICLE AND IT IMMEDIATELY STALLED. THE VEHICLE WAS TOWED TO A LOCAL DEALER AND THEY STATED THAT THE ENTIRE COMPUTER SYSTEM FAILED AND WAS REPLACED. TWO MONTHS LATER, THE ENGINE LIGHT ILLUMINATED. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS EMISSION FAILURE. THE CONTACT ALSO BEGAN EXPERIENCING FAILURES WITH THE FRONT PASSENGER WINDOW AND THE FRAME WAS REPLACED. THE ENGINE LIGHT STILL CONTINUED TO ILLUMINATE AND THE DEALER STATED THAT IT WAS DUE TO THE CATALYTIC CONVERTER, IN ADDITION TO THE TRANSMISSION. THE DEALER DID NOT KNOW HOW TO REPAIR THE FAILURES. THE CURRENT MILEAGE WAS 1,500 AND FAILURE MILEAGE WAS 411.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206491October 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE TRANSMISSION MADE NOISES WHEN DOWNSHIFTING AT 15 MPH OR WHEN STARTING THE VEHICLE. THE DEALER REPROGRAMMED THE VEHICLE. THE CONTACT TOOK THE VEHICLE HOME, BUT THE FAILURE WORSENED. THE TRANSMISSION CONTINUED TO SLIP. SHE RETURNED TO THE DEALER AND LEFT THE VEHICLE THERE FOR A FEW DAYS. A NEW COMPUTER PART WAS PLACED IN THE VEHICLE, BUT THE FAILURE STILL PERSISTS. THERE IS NO REPAIR FOR THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205897October 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
SAME PROBLEM AS DESCRIBED IN "SAFETY RECALL 04S20" CONCERNING LIFTGATE GLASS HINGE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10205169October 7, 2007
POWER TRAIN:AXLE ASSEMBLY, SUSPENSION:FRONT, EQUIPMENT
FRONT END NOISE AND VIBRATION THIS IS HAPPENING TO A LARGE NUMBER OF FORD SUV EXPLORERS AND MOUNTAINEERS. IT IS EFFECTING THE DRIVING AND SHAKES THE STEERING WHEEL. THE SUV SPRINGS ARE MAKING A LARGE NOISY SOUND WHEN TURNING AND CANT TURN ALL THE WAY IN ONE DIRECTION. TRUCK JUST STOPS AT A CERTAIN POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204689October 2, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE PULLING INTO THE DRIVEWAY AT 20 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. WITHIN FIVE MINUTES, THE VEHICLE BURST INTO FLAMES WITHOUT WARNING. SHE RECEIVED A RECALL LETTER (05S28) IN AUGUST OF 2007. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED HER TO SEND PHOTOS UNDER REFERENCE NUMBER 383940900. THE FORD INVESTIGATION CONCLUDED THAT THE MOTOR WAS TOO BADLY BURNED TO DETERMINE IF THE FIRE WAS CAUSED BY THE RECALL. THE INVESTIGATOR AGREED WITH HER, BUT HE HAD TO FOLLOW THE COMPANY'S DECISION. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 12/12/07
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10204521October 1, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. WHILE CHECKING THE FLUIDS IN THE VEHICLE, THE HYDRAULIC SYSTEM FAILED THAT HOLDS THE HOOD. AS A RESULT, THE HOOD RELEASED AND NEARLY CRASHED THE CONTACTS HAND. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THAT COMPONENT, HOWEVER, THEY WOULD INVESTIGATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 86,000. UPDATED 10/16/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203944September 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE REGARDING NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER AND MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE UNTIL NOVEMBER OF 2007. HE FELT THAT HIS VEHICLE WAS NOT BEING REPAIRED IN A REASONABLE AMOUNT OF TIME. HE WAS ADVISED TO HAVE THE SPEED CONTROL SWITCH DISCONNECTED, BUT HAD NOT DONE SO. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202285September 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2006 MERCURY MOUNTAINEER APRIL 26, 2006. I STARTED HAVING THE TRANSMISSION PROBLEMS DECEMBER 2006. WHEN YOU PUT ON BREAKS TO STOP YOU HEAR A THUD AND THE VEHICLE WILL ACTUAL THROW YOU FORWARD IN THE SEAT. IT FEELS LIKE YOU MIGHT NOT ACTUALLY STOP WHEN IT FIRST HAPPENS. THIS HAPPENS DAILY. THE FIST TIME I TOOK THE VEHICLE IN AND LEFT IT WITH THEM, THEY DROVE IT AND SAID THEY DID NOT FIND ANYTHING. JANUARY 2007 I TOOK THE CAR BACK TO THEM AND THEY DID DIVE IT AND HAVE THE SAME PROBLEM. THE CALLED FORD AND FORD TOLD THEM THERE WAS A RECALL ON IT AND THEY NEEDED TO PUT IT ON THE COMPUTER AND DO A RECALIBRATING. THEY DID THIS AND THE PROBLEM WAS GONE FOR A WEEK AND IT RETURNED. I TOOK IT BACK TO THEM AND THEY REPLACED A PART IN THE TRANSMISSION, THIS LASTED A WEEK AND IT STARTED THE SAME THING AGAIN. I AM NOW STILL FUSSING WITH THEM ABOUT GETTING IF FIXED. THEY KEPT IT 5 DAYS LAST WEEK AND DID NOTHING TO IT. I HAD AN APPOINTMENT WITH A FORD REP. LAST WEEK AND THIS PAST WEEK AND HE DID NOT SHOW FOR EITHER APPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201952September 5, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED UNTIL THE TWO FRONT SEAT BELTS WERE REPLACED. TWO MONTHS LATER, HE DROVE OVER A BUMP AND THE FAILURE RECURRED. THE FRONT SEAT BELTS WERE REPLACED AGAIN. THE DEALER STATED THAT WHEN THE AIR BAG LIGHT DISPLAYS ON THE INSTRUMENT PANEL, THE AIR BAG SYSTEM IS INOPERATIVE. FORD HAS A REPAIR BULLETIN THAT STATES THAT THE WIRING HARNESS FROM THE MAIN HARNESS TO THE DETONATOR IS NON-FUNCTIONAL. THE AIR BAG LIGHT IS CURRENTLY ILLUMINATED. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 68,245 AND FAILURE MILEAGE WAS 36,520.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201791September 4, 2007
SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS UNABLE TO LATCH THE DRIVER SIDE SEAT BELT BECAUSE THE RELEASE MECHANISM WAS STUCK. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 103,000. UPDATED 01/07/08. *LJ UPDATED 12/31/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200654August 24, 2007
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT RENTED A 2006 MERCURY MOUNTAINEER. WHILE MAKING A LEFT TURN AT APPROXIMATELY 5-10 MPH, THE CONTACT APPLIED TOO MUCH PRESSURE TO THE ACCELERATOR PEDAL AND THE VEHICLE SPED FORWARD. THE CONTACT APPLIED THE BRAKES AND THE EMERGENCY BRAKE, BUT THE VEHICLE DID NOT DECELERATE OR STOP. THE VEHICLE CRASHED INTO FOUR PARKED VEHICLES. BOTH PASSENGERS WERE TRANSPORTED TO THE HOSPITAL, BUT ONLY THE FRONT PASSENGER, WHO WAS WEARING A SEAT BELT, SUFFERED BRUISES AND SORENESS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN, POWERTRAIN, ENGINE SIZE, PURCHASE DATE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 6,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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