Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10258767February 16, 2009
POWER TRAIN
REAR WHEEL BEARINGS FAILING FOR A SECOND TIME. FIRST TIME WAS ON 3/15/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258556February 13, 2009
STRUCTURE
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK NEXT TO THE EMBLEM ON THE REAR HATCH DOOR OF THE VEHICLE. THE DEALER SPECULATED THAT COLD WEATHER CONDITIONS MAY HAVE POTENTIALLY CAUSED THE FAILURE. THE REPAIR WOULD COST $700 BECAUSE THE VEHICLE IS OVER THREE YEARS OLD. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER DID NOT ASSIST. THE FAILURE MILEAGE WAS 85,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 04-20-09 *BF UPDATED 04/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258006February 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2002 MERCURY MOUNTAINEER. THE O/D LIGHT IS FLASHING, AND SEEMS TRANS IS SLIPPING EVEN WORSE. I HAVE HAD IT TO THE DEALERSHIP MANY TIMES SINCE I BOUGHT IT NEW, AND THEY NEVER COULD FIND THE PROBLEM. NOW IT HAS BEEN OUT OF WARRANTY FOR QUIET SOME TIME AND HAS BECAME A HUGE PROBLEM. I LOOKED ON THE INTERNET AND NOTICED A TON OF COMPLAINTS ON THIS EXACT ISSUE AND WAS HOPING IT WOULD BE GROUND FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258041February 9, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHEN THE CONTACT STARTED THE IGNITION, THE DOME LIGHT ILLUMINATED UNEXPECTEDLY. THE FAILURE OCCURRED INTERMITTENTLY AND THE DOME LIGHT WOULD NOT DIM AUTOMATICALLY. WHENEVER THE VEHICLE WAS IN OPERATION, THE DOME LIGHT WOULD ILLUMINATE AND THE FRONT DRIVER'S EASY-ACCESS SEAT RETRACTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TO KEYLESS ENTRY MODULE. THE VEHICLE WAS REPAIRED UNDER THE SERVICE WARRANTY; HOWEVER, IT WAS INSUFFICIENT. ON A SEPARATE OCCASION, THE FAILURE RECURRED. THE CONTACT WAS INVOLVED IN A MINOR CRASH, WHICH MAY HAVE BEEN CAUSED BY THE VEHICLE'S MALFUNCTIONS. THERE WERE NO INJURIES. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN BACK TO THE AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 16,000 AND CURRENT MILEAGE WAS 17,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10258061February 9, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF HER VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. THE CONTACT CALLED THE DEALER AND THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GIVE HER 20% OFF THE REPAIR SINCE HER VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 60,000. UPDATED 03/12/09. *LJ UPDATED 03/13/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258080February 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ABOUT ONCE A YEAR WE HAVE HAD A PROBLEM WITH OUR TRANSMISSION. AFTER THIS HAPPENING SO MANY TIMES I DECIDED TO CHECK ONLINE FOR ANYONE ELSE WITH THE SAME PROBLEM. CAN NOT BELIEVE HOW MANY HAVE THE SAME PROBLEM BUT STILL NO RECALLS. MY HUSBAND KNEW THE FIRST TIME THEY TRIED TO FIX THE PROBLEM THEY WERE JUST PUTTING A "BAND-AIDE" ON THE PROBLEM AND NOT TRULY FIXING IT. METAL SHAVINGS WERE FOUND THE FIRST TIME AND THE TRANSMISSION SHIFTS ROUGH AND SLIPS. ALSO THE VEHICLE ACCELERATES WITHOUT PUTTING FOOT ON GAS PEDAL. PROBLEM IS EXTREMELY BAD WHEN GOING INTO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257825February 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN THIS VEHICLE IS DEFECTIVE. THEIR SHOULD BE A RECALL ON THIS MODEL WHICH IS A 2002 MERCURY MOUNTAINEER. THE PROBLEM IS COSTING ALL OF FORDS CUSTOMERS ALOT OF MONEY AVERAGE COST IS 2600 DOLLARS. THEY KNOW ABOUT THIS PROBLEM AND WILL NOT HELP EVEN WITH SOME OF THE REPAIR COST. THIS IS NOT ACCEPTABLE FOR ANY COMPANY TO GET AWAY WITH. PLEASE DO SOMETHING ABOUT THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257156February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES AND HEARD A GRINDING SOUND. HE THEN BEGAN TO SMELL SOMETHING BURNING AND NOTICED SMOKE UNDERNEATH THE VEHICLE. HE INSPECTED THE VEHICLE AND DID NOT NOTICE ANY LEAKING. THE FOLLOWING DAY HE NOTICED AN EXTENSIVE AMOUNT OF OIL ON THE GROUND AND THE VEHICLE WAS PULLING. THE VEHICLE WAS INSPECTED BY A MECHANIC AND THE CONTACT WAS INFORMED THAT OIL WAS COMING FROM THREE DIFFERENT PLACES AND TRAVELING TO THE REAR DIFFERENTIAL. THE DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 118,169 AND FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10257186February 2, 2009
POWER TRAIN:DRIVELINE
REAR DIFFERENTIAL FAILURE, LIMITED SLIP LOCKED UP, PUSHES IN CORNERS AND BINDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256707January 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY MOUNTAINEER 4.6L AWD. AFTER BUYING THIS CAR I HAD HEARD ABOUT HOW BIG OF A LEMON THE TRANSMISSIONS ARE, AND ON JANUARY 27TH I FOUND THIS OUT FOR MYSELF. FIRST MY CAR BEGAN SHIFTING VERY HARSHLY. THEN MY O/D OFF LIGHT BEGAN FLASHING, CHECK ENGINE LIGHT CAME ON, AND CHECK TRANSMISSION LCD CAME ON. I LOST THIRD GEAR ON THE MIDDLE OF THE HIGHWAY AND HAD TO DRIVE 9 MILES HOME GOING ONLY 25 MPH. THEN I FOUND OUT THAT IT IS GOING TO COST $2500+ TO FIX THE PROBLEM. UNFORTUNATELY I'M A SINGLE MOTHER AND FULL-TIME STUDENT, SO MY CAR IS JUST GOING TO SIT FOR A FEW MONTHS UNTIL I CAN AFFORD TO FIX IT. FORD SHOULD BE HELD ACCOUNTABLE FOR THIS PROBLEM. I HAVE HEARD FAR TOO MANY COMPLAINTS AND NO ONE HAS DONE ANYTHING ABOUT IT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256625January 28, 2009
STRUCTURE:BODY
JUST UNDER THE REAR WINDOW THE BACK PANEL CRACKED IN THE COLD WEATHER THE VEHICLE IS KEPT IN A GARAGE WHEN EXITING THE GARAGE INTO THE WEATHER IT JUST CRACKED JUST UNDER THE MOUNTAINEER EMBLEM ALL THE WAY DOWN THE LENGTH OF THE PANEL AND NOW THE BACK REAR WINDOW RATTLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256331January 26, 2009
AIR BAGS
MY 2004 MERCURY MOUNTAINEER HAS A CRACK IN THE LIFT GATE THAT APPEARED A YEAR AFTER I BROUGHT IT FROM THE DEALERSHIP. AT FIRST I THOUGHT IT WAS SOMETHING I MIGHT HAVE DONE BUT EVERY ONE I RAN ACROSS HAS THE SAME IDENTICAL CRACK IN THE SAME AREA. PEOPLE I SPOKE WITH SAID IT JUST SHOWED UP ONE DAY. IS THERE A RECALL ON THIS DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256295January 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
AS I WAS ACCELERATING NOTHING HAPPENED. THE TRANSMISSION FAILED AND DIDN'T GO ANYWHERE AND THEN IT JERKED JUST AS A CAR WAS APPROACHING, WHICH MADE THE OTHER CAR SWERVE AND IT ALMOST GOT INTO AN ACCIDENT. *TR 2002 MERCURY MOUNTAINEERS ARE NOTORIOUS FOR BAD TRANSMISSIONS AND THEY ARE A DANGER. FORD REFUSES TO TAKE ANY RESPONSIBILITY FOR THEIR POORLY BUILT TRANSMISSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256143January 23, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THERE IS A BIG PROBLEM WITH THE 2006 MERCURY MOUNTAINEERS AND FORD EXPLORERS WITH THE V6'S RADIATOR. AT VERY LOW MILEAGES THE RADIATOR SEPARATES AT THE SEAMS ON THE SIDE CAUSING A LEAK. THIS IS VERY DANGEROUS AND EXPENSIVE. I HAVE DONE RESEARCH ON THE PROBLEM AND IT IS TERRIBLE THAT YOU ONLY GET 40K OR LESS OUT OF A RADIATOR. THERE NEEDS TO BE A RECALL ON THIS PROBLEM!!! PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255899January 21, 2009
POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING, THE TRANSMISSION LIGHT CAME ON. I DID NOTHING UNUSUAL, THE PROBLEM JUST OCCURRED WHILE DRIVING. IT WAS VERY HARD TO TAKE THIS IS THE FIRST TIME IT OCCURRED. I OWN A 2002 MERCURY MOUNTAINEER, 66,000 MILES AND I HAVE A TRANSMISSION PROBLEM. I HAVE NO WARRANTY, AND TO FIX IT COSTS $1,500. I WAS TRYING TO FIND THE COST OF A NEW TRANSMISSION AND REALIZED FROM BLOGS ABOUT 02 MOUNTAINEERS AND MOST FORD VEHICLES SEEM TO HAVE A TRANSMISSION PROBLEM AT ABOUT 55,000 MILES. I WOULD APPRECIATE IF YOU COULD INVESTIGATE THIS OCCURRENCE BECAUSE IM NOT THE ONLY CONSUMER WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255604January 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY CAR WENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255334January 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT BLINKS AND TRANSMISSION SHIFTS HARD OR MISSES SHIFTS. FEELS LIKE TRANNY MIGHT BE ABOUT TO GO... STARTED ABOUT A YEAR AGO BUT WENT AWAY AFTER CHANGING TRANNY FLUID. NOW IT IS BACK, ISSUE IS WORSE, AND SEEMS LIKE IT IS HERE TO STAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254971January 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER 4.6L V8 AWD 100,000MILES! VARIOUS TRANSMISSION PROBLEMS O/D LIGHT FLASHING ONE DAY CAUSING TRANSMISSION NOT TO SHIFT CORRECTLY. TEN MINUTES LATER START THE VEHICLE AND LIGHT NOT ON AND TRANSMISSION SHIFTS FINE. HAPPENS ON SEVERAL OCCASIONS. TRANSMISSION BEGAN TO SLIP. TAKE TO MECHANIC FLUID LEVEL AND FILTER ARE FINE. HOOK UP TO COMPUTER AND SAYS VARIOUS INTERNAL PROBLEMS. TORQUE CONVERTER ALSO BEGAN WHINING AND MAKING NOISE WHICH PROBABLY MEANS ITS COMING APART INSIDE. ESTIMATED FIX BETWEEN 1800.00-2800.00! SEVERAL WITH SIMILAR VEHICLES HAVE REPORTED SAME PROBLEMS! ALSO HAS WHEEL BEARING ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254973January 14, 2009
ELECTRICAL SYSTEM
CRUISE CONTROL DISENGAGES AFTER DRIVING FOR AN EXTENDED PERIOD OF TIME, USUAL A TRIP OVER 90 MINUTES IN LENGTH. IT WORKS FINE UNTIL YOU HAVE TO APPLY BRAKE FOR A CONSTRUCTION ZONE, OR OF RAMP, ETC. WHEN YOU PUSH RESUME NOTHING HAPPENS. TURNING IT OFF AND TRYING TO TURN IT BACK ON STILL DOES NOT RESOLVE THE PROBLEM. AFTER TURNING THE CAR ON AND OFF A FEW TIMES IT WILL START WORKING AGAIN, BUT THAT ISN'T REALLY USEFUL WHILE ON A LONG TRIP. IT FIRST HAPPENED TWO AND A HALF YEARS AGO AND CONTINUES TO HAPPEN. THE DEALERSHIP SAYS THEY CAN'T DUPLICATE THE PROBLEM BUT HAS ONLY TEST DRIVEN FOR 20 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254489January 10, 2009
STRUCTURE
CRACK IN LIFTGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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