Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10248330November 10, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 MERCURY MOUNTAINEER REAR WINDOW PANEL CRACKED AND HINGES WILL NOT STAY TIGHT. FORD DEALER SAID THIS IS A COMMON PROBLEM BUT FORD WILL NOT REPAIR IF VEHICLE IS NOT UNDER WARRANTY. VEHICLE HAS 53,000 MILES BUT I HAD DEALER CHECK VEHICLE WHILE IT WAS UNDER WARRANTY AND THEY SAID ALL IT NEEDED WAS ADJUSTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247177October 29, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 10 MPH, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE TRAVELING 70 MPH. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. A POLICE REPORT AND PICTURES ARE AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 101,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10247089October 28, 2008
ENGINE AND ENGINE COOLING:ENGINE
TIMING CHAINS/TIMING CHAIN GUIDES FAILURE.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246266October 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THIS MOUNTAINEER IN EARLY 2007 WITH 62,000 MILES ON IT. FROM THE START IT SHIFTED VERY ROUGH. IT HAS PROGRESSIVELY WORSENED UNTIL THIS WEEK WHEN MY WIFE WAS DRIVING IT WOULD NOT SHIFT OUT OF SECOND GEAR AT ALL AND WAS NEARLY BROADSIDED WITH FOUR CHILDREN IN THE VEHICLE BECAUSE SHE COULD NOT MOVE. TOOK IT TO A REPAIR SHOP AND WAS INFORMED THAT I NEEDED TO HAVE THE TRANSMISSION FIXED. FROM OTHER COMMENTS I HAVE READ THIS SEEMS TO BE A FAIRLY COMMON PROBLEM WITH THIS VEHICLE. ALSO HAD TO HAVE THE REAR DIFFERENTIAL REPLACED AT AROUND 75,000 MILES WHICH SEEMS FAIRLY RIDICULOUS, AND A BEARING HAS GONE OUT TWICE ON THE SAME WHEEL. THIS VEHICLE DOESN'T SEEM TO BE BUILT TO LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246038October 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2006 MOUNTAINEER HAS TRANSMISSION PROBLEMS. WHILE COMING TO A STOP AT A LIGHT THERE IS A LOUD "POP" OR THUD LIKE NOISE AS IF THE TRANSMISSION IS POPPING INTO PLACE. ALSO TRANSMISSION SLIPS WHEN GOING FORWARD. IT JERKS ESPECIALLY AT LOW SPEEDS SUCH AS PULLING OUT OF A PARKING SPACE. THERE IS DEFINITELY SOMETHING WRONG WITH THE TRANSMISSION. POOR DESIGN OR MANUFACTURING BUT DEFINITELY SOMETHING IS WRONG. YOU FEEL LIKE YOU HAVE BEEN STRUCK FROM BEHIND WHEN THE POPPING/THUD NOISE OCCURS AT A LIGHT. VERY UNSETTLING. ALSO CAR LURCHES FORWARD WHEN PULLING OFF FROM A STANDING POSITION SUCH AS AT A LIGHT AND YOU FEEL LIKE YOUR GOING TO HIT THE CAR IN FRONT OF YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246049October 19, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WHILE PARKED OUTSIDE MY OFFICE DOOR THE BACK LIFTGATE WINDOW AND LIFTGATE BLEW OUT FOR NO APPARENT REASON. GLASS INSIDE AND OUTSIDE THE VEHICLE. HAD THE CHILDREN BEEN SEATED IN THE 3RD SEAT THEY WOULD HAVE BEEN SERIOUSLY INJURED. FORD MOTOR CO REFUSED TO ACKNOWLEDGE ANY RESPONSIBILITY, THE INSURANCE COMPANY HANDLES IT AS A COMP CLAIM AND I WAS OUT $250. AND WITHOUT AN ANSWER AS TO WHY IT HAPPENED AND WOULD IT HAPPEN AGAIN!?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245827October 17, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHEN THE CONTACT OPENED THE LIFTGATE, THE GLASS SHATTERED ON HER HAND. THE BRACKETS CAUSED THE LIFT CYLINDERS TO DETACH FROM THE GLASS AND SHATTER. PRIOR TO THE FAILURE, THE CONTACT HEARD A RATTLING SOUND. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO FORD RECALL NUMBER 04S20 AND NHTSA CAMPAIGN ID NUMBER 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE FAILURE MILEAGE WAS UNKNOWN BECAUSE THE INSTRUMENT PANEL CONSTANTLY DISPLAYS AN ERROR MESSAGE STATING THAT THE REAR LIFTGATE IS AJAR DUE TO THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245634October 16, 2008
STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
I WENT TO SHIFT MY CAR INTO REVERSE AND THE STICK SHIFT LOCATED NEXT TO STEERING WHEEL CAME OFF IN MY HAND, WENT TO DEALER AND THE PART WAS $800.00 FOR THE WHOLE STEERING COLUMN, THE PART THAT BROKE WAS A SMALL PIECE HOLDING THE STICK, BUT DEALER SAID IT HAD TO REPLACE ALL OF IT. SINCE I COULD NOT AFFORD THAT AMOUNT I SEARCHED FOR A USED PART AND EVERYONE SAID IT WAS VERY COMMON ON THESE CARS AND I FINALLY FOUND ONE FOR $200.00 BUT HAVE NOT HAD IT INSTALLED DUE TO COSTS. AND TO ADD TO MY PROBLEMS I WAS DRIVING ON THE FREEWAY AND THE OD LIGHT STARTS TO FLICKER AND AFTER NUMEROUS CALLS AND RESEARCHING THE PROBLEM WAS TOLD THAT IT IS THE TRANSMISSION AND WOULD PROBABLY NEED TO REPAIR/REPLACE AND THAT IT IS A COMMON PROBLEM WITH THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244887October 8, 2008
STEERING
I HAVE A 2003 MERCURY MOUNTAINEER. I JUST RECENTLY FOUND OUT FROM A MECHANIC THAT THE RACKET PINION STEERING COLUMN IS LEAKING AND THE MECHANIC FEELS IT IS A MANUFACTURER DEFECT. I HAVE CONTACTED FORD AND THEY WILL NOT EVEN LOOK AT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244592October 7, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY WIFE WAS CLOSING THE REAR WINDOW PORTION OF THE REAR HATCH AND THE 2 HINGES SNAPPED OFF AND THE WHOLE WINDOW FELL DOWN TO THE BUMPER SHE HAD TO GET A CHAIR TO PUT UNDER IT SO IT DIDN'T CRASH TO THE FLOOR ALL THIS BY HERSELF TRYING TO TAKE THE KIDS TO SCHOOL SHE COULD NOT GO ANYWHERE I THINK WHAT IT ACTUALLY IS THE STRUTS ARE BAD AND THEY ARE WHAT CAUSED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244501October 6, 2008
ENGINE AND ENGINE COOLING:ENGINE
ADD TO YOUR LIST OF COMPLAINTS OF SPARK PLUG EJECTION FROM THE ALUMINUM HEAD. THIS IS A FORD MOTOR COMPANY DESIGN FLAW THAT THEY REFUSE TO RESOLVE. TOTAL PARTS AND LABOR TO FIX = $3,372.50. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244429October 5, 2008
WHEELS
WHILE DRIVING ON THE HIGHWAY THE FRONT LEFT ORIGINAL MANUFACTURES RIM HAD A CATASTROPHIC FAILURE. THE RIM IN QUESTION AFTER INVESTIGATING IT HAD A FRACTURE THAT WAS PERPENDICULAR TO THE ROTATION OF THE RIM WHICH RESULTED IN THE LOSS OF AIR PRESSURE CAUSING A SECONDARY FAILURE BY THE RIM FRACTURING IN THE CIRCUMFERENCE CAUSING THE RIM ITSELF TO SEPARATE INTO TWO PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244186October 2, 2008
SUSPENSION:REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, VISIBILITY, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS REPLACED 3 TIMES WITHIN 16 MONTHS. ON OCTOBER 1, 2008, WHILE DRIVING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, SHE HEARD A LOUD NOISE. THE VEHICLE WAS TOWED TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVEN ON DIRT ROADS, ONLY IN THE CITY. SHE FEELS THAT EITHER THE WHEEL BEARING IS DEFECTIVE OR THE FORD DEALER DID NOT PROPERLY CORRECT THE PREVIOUS FAILURES. THE FORD DEALER STATED THAT THE VEHICLE IS OUT OF WARRANTY AND THE WHEEL BEARING IS ONLY GOOD FOR 12,000 MILES. THE MANUFACTURER TOOK A REPORT AND STATED THAT THEY WILL FORWARD HER INFORMATION TO THE DEALER. FROM THERE, THE DEALER WILL DETERMINE IF THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 74,494 AND CURRENT MILEAGE WAS 104,000. UPDATED 11/14/08 *CN THE DRIVER SIDE VISOR WAS HANGING DOWN, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE LOWER BALL JOINTS AND OUTER TIE ROD ENDS WERE REPLACED. THE REAR HATCH WINDOW CRACKED. THE VEHICLE WOULD CRANK, BUT IT WOULD NOT START. UPDATED 11/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243890September 29, 2008
STRUCTURE:BODY
CRACK AT MERCURY EMBLEM ON BACK PANEL GLASS SECTION. THIS SUDDENLY APPEARED. WAS ADVISED BY LOCAL MERCURY DEALERSHIP, NORTHPARK LINCOLN MERCURY THAT THERE IS NO RECALL. ALSO HAD THIS EXAMINED BY A BODYSHOP AND WAS TOLD IT APPEARED TO BE A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243208September 23, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE DRIVER'S SEAT BELT IS TOO SHORT. THE DRIVER IS BARELY ABLE TO BUCKLE THE SEAT BELT, AND ONCE HE DOES, HE IS UNABLE TO MOVE. THE CONTACT FEELS THAT THIS IS A SAFETY RISK BECAUSE IT PUTS HIM IN A VERY UNCOMFORTABLE SITUATION. THE DEALER EXCHANGED THE SEAT BELT, BUT IT WAS IDENTICAL TO THE ONE THAT WAS ALREADY IN THE VEHICLE. THE MANUFACTURER REFUSES TO MAKE ANY CHANGES BECAUSE IT WOULD BE A SAFETY VIOLATION. FORD ONLY OFFERED A SEAT BELT EXTENDER, BUT THE CONTACT REFUSES TO USE AN EXTENDER. HE ALSO OWNS A 2006 MERCURY VEHICLE, IN WHICH THE SEAT BELT IS 6-9 INCHES LONGER. THE FAILURE MILEAGE WAS 23 AND CURRENT MILEAGE WAS 600. UPDATED 11/14/08 *CN UPDATED 11/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243206September 23, 2008
SERVICE BRAKES, HYDRAULIC
WHEN MAKING A SUDDEN STOP, THE BRAKE PEDAL GOES TO THE FLOOR WHILE MAINTAINING PRESSURE ON THE BRAKE PEDAL. WHEN HOLDING VEHICLE ON A STEEP INCLINE (STOPPED), THE PEDAL GOES TO THE FLOOR. HAD IT BACK TO FORD DEALERS AND WAS TOLD THIS IS A NORMAL CONDITION FOR EXPLORERS AND MOUNTAINEERS EVEN THOUGH SERVICE MANAGERS AND THE MECHANICS HAVE TOLD ME THERE WAS A PROBLEM WHEN THEY INITIALLY CHECKED THE BRAKES. I HAVE STARTED THE PAPERWORK FOR THE NYS LEMON LAW PROCEDURE. I HAVE PUT THE FIRST COMPLAINT OF THIS IN THE APPROX. ACCIDENT DATE BOX. THIS HAPPENS WHENEVER YOU USE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242811September 18, 2008
STRUCTURE
2004 MERCURY MOUNTAINEER PREMIER, 45,049 MILES - REAR LIFTGATE HINGE BROKE RIGHT IN HALF & LIFTGATE FELL WHILE VEHICLE OWNER REACHING FOR BAG IN CARGO AREA. INJURIES TO BACK OF HEAD, NECK, RIGHT SHOULDER, ELBOW, WRIST, THORACIC SPINE, RIGHT SCAPULA, RIGHT HIP, KNEE & ANKLE. DEALER (WEST HERR) REMOVED & REPLACED BOTH LIFTGATE HINGES & REASSEMBLED LIFTGATE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10242278September 15, 2008
ELECTRICAL SYSTEM
VEHICLE HAS 75,000 MILES. FOR THE LAST 5,000 MILES OR SO, THE CAR WILL HAVE A COMPLETE POWER FAILURE AND TURN OFF. WE HAVE TO COAST TO A STOP, PUT IT IN PARK, AND THEN START THE CAR. THIS HAS HAPPENED FIVE OR SIX TIMES. THE DEALERSHIP SAYS THEY CANNOT DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242040September 13, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I JUST PURCHASE A USED 2004 MERCURY MTNR...EVERYTIME I SET THE CRUISE CONTROL THE CARS LIGHTS COME ON AND GAUGES AND THE VEHICLES TURNS OFF I HAVE TO WAIT SEVERAL MINUTES BEFORE IT RESTARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242083September 13, 2008
ENGINE AND ENGINE COOLING
ON AUGUST 29, 2008, AT ABOUT 9:30 P.M., I WAS GOING HOME FROM A VACATION. I WAS GOING 55 MILES PER HOUR AND THE VEHICLE POWER COMPLETELY STOPPED. I WAS ABLE TO GET OFF THE FREEWAY SAFELY AND AFTER SEVERAL ATTEMPTS THE VEHICLE STARTED UP AGAIN. THIS WAS VERY FRIGHTENING BECAUSE WE TRY OUR BEST TO MAINTAIN THE VEHICLE TO ITS OPTIMAL I.E. OIL,TIRES. THIS NEEDS TO BE INVESTIGATED FURTHER BY THIS AGENCY AS SOON AS POSSIBLE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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