Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10262496March 19, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES
WHILE OPENING MY HATCH IN THE BACK OF MY CAR THE HOCK CAME APART. ONE OF THE TWO HOCKS THAT HOLD THE GLASS OF THE HATCH BROKE. NOT SURE WHY IT BROKE, THE CAR DID NOT HAVE ANYTHING LEANING UP AGAINST IT. IT'S DANGEROUS BECAUSE I COULD HAVE HAPPEN WHILE I WAS DRIVING AND THE GLASS COULD HAVE FELL ON THE CARE BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262098March 17, 2009
ENGINE AND ENGINE COOLING
THE EXHAUST SYSTEM FROM THE CATALYTIC CONVERTER DISENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261981March 16, 2009
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE P/235/75/R15. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WOULD SPONTANEOUSLY LOSE TIRE PRESSURE. HE TOOK THE TIRES TO A TIRE REPAIR SHOP AND A TECHNICIAN STATED THAT THE INNER SIDEWALL WAS SEPARATING ON ALL FOUR TIRES. HE CONCLUDED THAT THE TIRES NEEDED TO BE REPLACED. ALL OF THE TIRES WERE REPLACED AND THE CONTACT STILL HAS POSSESSION OF THE OLD ONES. THE VEHICLE FAILURE MILEAGE WAS 30,000. THE TIRE FAILURE MILEAGE WAS 13,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262018March 16, 2009
POWER TRAIN:DRIVELINE:DRIVESHAFT
MY 2002 MERCURY MOUNTAINEER V8 AWD HAD EXPERIENCED THE SAME ONGOING PROBLEM. BROUGHT INTO FORD CERTIFIED DEALERSHIP WITH COMPLAINTS OF CLICKING AND GRINDING IN THE FRONT END. WARRANTY COMPANY PAID OVER $1500 TO HAVE REPAIRED. REPAIRS INVOLVED THE DRIVE SHAFT. I JUST RECENTLY PAIN OVER $400 TO HAVE SIMILAR WORK DONE AFTER VEHICLE WAS EXPERIENCING SAME CLICKING AND GRINDING. SOMETHING TO DO WITH BALL BEARINGS AND FRONT HUB ASSEMBLY. CAR WAS STILL MAKING SAME NOISES UNTIL FRONT END APPARENTLY DISENGAGED TEMPORARILY. DIDN'T REALIZED CAR WAS IN REAR WHEEL DRIVE ONLY UNTIL BACK TIRES WERE SPINNING IN THE SNOW. AS OF 3 DAYS AGO THE CAR IS UNDRIVEABLE DUE TO SEVER GRINDING, BINDING, AND CLICKING. STILL OWE OVER $10,000 ON THE VEHICLE AND DOESN'T SEEM FAIR TO HAVE TO KEEP REPAIRING THE SAME ON GOING PROBLEM. THIS PART OF THE VEHICLE HAS NEVER FUNCTIONED PROPERLY. EVEN AFTER FORD REPAIRED, STILL HAD SOME DEGREE OF BINDING AND CLICKING WHICH GOT PROGRESSIVELY WORSE OVER TIME. ANY HELP WOULD BE GREATLY APPRECIATED. 1ST REPAIR WAS DON'T ON 5-11-07. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261540March 11, 2009
STRUCTURE:BODY
REAR LIFT GATE ON 2004 MERCURY MOUNTAINEER WOULD NOT CLOSE. NOTICED HINGE ATTACHMENT FOR GLASS LOOKED AS THOUGH IT WAS FALLING OFF. GATE WOULD NOT CLOSE AND IS DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261443March 10, 2009
STRUCTURE
THE PAINT ON THE REAR LID OF MY 2003 MOUNTAINEER IS PEALING. DEALER AND TWO AUTO BODY REPAIR SHOPS HAVE VERIFIED THAT THE PROBLEM IS A FACTORY DEFECT. FORD/MERCURY REFUSES TO CORRECT THE PROBLEM. THEY HAVE REFERRED ME TO THEIR WARRANTY INFORMATION. THE PROBLEM IS A DEFECT CAUSED BY THEM DURING THE MANUFACTURING OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261446March 10, 2009
STRUCTURE:BODY
THE BACK LIFTGATE HAS A CRACK AROUND THE CIRCULAR MERCURY EMBLEM. I NOTICED IT ON MINE, AND HAVE SEEN THE SAME THING ON OTHER MERCURY SUV'S. THE VEHICLE HAS NOT BEEN WRECKED, OR HAD ANYTHING HIT THE BACK LIFTGATE. PROBLEM WITH THE STRUCTURAL INTEGRITY OF THE PLASTIC USED IN THE LIFTGATE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261140March 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
I HAVE A 2002 MERCURY MOUNTAINEER, SAME AS THE EXPLORER. MY OD LIGHT STARTED FLASHING AND I HAD FORD SERVICE CENTER RUN THE CODE, CODE 755 SOLENOID B, I HAD THE FORD SERVICE CENTER REPLACE IT TO THE TUNE OF $698 ON MARCH 5. I GOT THE TRUCK BACK MARCH 5, 2009 AT 12PM. MARCH 6, 2009 8 AM, SAME ISSUE. I TOOK IT BACK TO THE SERVICE CENTER AND I'M TOLD I NEED A NEW TRANSMISSION. MARCH 9, 2009 I TOOK THE TRUCK TO 2 SEPARATE SHOPS, ONE OF THEM BEING A VETERAN TRANSMISSION REPAIR SHOP. SAME SOLENOID CODE 755 SOLENOID B. I TOOK IT BACK TO THE SERVICE CENTER AND AM TOLD THAT THEY WILL REPLACE AND I STILL NEED A NEW TRANSMISSION. THE TRANSMISSION REPAIR SHOP TOLD ME THAT FORD KNOWS OF THE PROBLEM AND IT IS NOT THE TRANSMISSION, THE WIRING HARNESS IS BAD WHICH CAUSES THE SOLENOID TO SHOW AS BAD AND SHOW THE CODE. SHE SAID SHE HAS HAD DEALINGS WITH THE SAME SERVICE CENTER AND EVERYTIME THEY TELL CUSTOMERS THEY NEED A NEW TRANSMISSION. THERE ARE THOUSANDS OF COMPLAINTS ONLINE FOR THE SAME EXACT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261334March 9, 2009
ENGINE AND ENGINE COOLING:ENGINE
I STARTED MY 2004 MERCURY MOUNTAINEER THE OTHER DAY, AND THE ENGINE STARTED MAKING A HORRIBLE NOISE, LIKE A LAWN MOWER, RIGHT WHEN IT STARTED. I SHUT IT OFF IMMEDIATELY AND EVENTUALLY HAD TO GET A TOW TRUCK TO BRING ME TO THE FORD DEALER. LUCKILY I WASN'T DRIVING THIS TIME WHEN IT HAPPENED. IT TURNS OUT THAT THE ENGINE SPAT OUT A SPARK PLUG. THIS SEEMS TO BE A CHRONIC PROBLEM WITH FORD MOTOR COMPANY SUV'S AND PICK-UPS. THE TEMPORARY SOLUTION IS TO PLUG THE SOCKET BECAUSE THE THREADS WORE OUT. HOWEVER THE SPARK PLUG WAS FACTORY-INSTALLED AND THE ISSUE IS DEFINITELY A FORD PROBLEM. THE NEXT TIME, IT COULD BE EITHER LEAD TO A TERRIBLE ACCIDENT OR THOUSANDS OF DOLLARS TO REPAIR, OR BOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261351March 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS TURNED OFF, THE CONTACT'S TWO YEAR OLD SON GRABBED THE KEY AND PLACED IT IN THE IGNITION. HE ATTEMPTED TO START THE VEHICLE, BUT THE ENGINE NEVER IGNITED. THE CHILD THEN PROCEEDED TO PLACE THE SHIFTER IN EITHER NEUTRAL OR DRIVE AND THE VEHICLE BEGAN TO ROLL APPROXIMATELY 350 FEET DOWN A HILL. THE VEHICLE CRASHED INTO A BRUSH-HOG AND A HONDA VEHICLE BEFORE FINALLY COMING TO A STOP WHEN IT CRASHED INTO A BUILDING. THE CHILD SUSTAINED A CONTUSION AND LACERATIONS TO HIS HEAD, CHEST, AND LEGS. THE VEHICLE WAS TOWED AND IS CURRENTLY AT A SALVAGE YARD. THE POLICE STATED THAT EVEN THOUGH THE VEHICLE WAS NOT STARTED, THE GEARS WERE ABLE TO BE SHIFTED, WHICH SHOULD NOT HAVE OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND THEY SHOULD BE HELD ACCOUNTABLE. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 59,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10261033March 7, 2009
TIRES, POWER TRAIN
TWO COMPLAINTS. 1) TRANSMISSION DOWNSHIFTS HARD WHEN SLOWING, SUCH AS FOR A STOP SIGN. MERCURY SAYS IT IS A SOFTWARE PROBLEM. THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNDER THE EXTENDED WARRANTY. MY VEHICLE HAS 37,700 MILES. 2) EXTREME WIRE WEAR. IT CAME WITH MICHLIN TIRES AND I HAVE GOTTEN FAR LESS THAN 20,000 MILES OUT OF THEM. I AM NOW REPLACING WITH BRIDGESTONE. I DON'T KNOW IF IT IS THE TIRE OR SOMETHING DEFECTIVE WITH THE VEHICLE. THE DEALERSHIP LIED TO ME WHEN I TOOK IT IN FOR THEM TO CHECK. THE MICHLINS ARE WEARING IN THE CENTER OF THE TREAD AND THE DEALERSHIP TOLD ME THAT IT WAS BECAUSE I HAD 45 POUNDS IN THE TIRES. I AM VERY CONCERNED ABOUT ALL ASPECTS OF UPKEEP OF MY VEHICLE. IT CALLS FOR 32 PSI FRONT AND REAR. THE TIRES ARE ALWAYS WITHIN A COUPLE OF POUNDS OF THAT FIGURE. GRANTED THE WEAR DOES LOOK LIKE OVERINFLATION. SOMETHING IS WRONG WITH THE TIRE OR THE VEHICLE. I HAVE MADE SURE THE ALIGNMENT IS RIGHT ON AND IT DOES ALIGHN PROPERLY SO I TEND TO BELIEVE IT IS THE MICHLIN CROSS TERRIAN 235X65X18 TIRES. OTHER THAN THE TRANS WHICH THE DEALERSHIP ADVISES WILL BE FIXED WITH A SOFTWARE UPGRADE AND THE TIRE PROBLEM, EVERYTHING ELSE IS VERY SATISFACTORY WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261035March 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLES TRANSMISSION HAD SLIPPED ONCE AND TOOK IT IN AS SOON AS IT HAPPENED TO A MERCURY DEALER FOR SERVICE AND THEY CHANGED FLUID AND FILTER NOW IT DON'T HAVE REVERSE OR FORWARD GEARS UNLESS I SHIFT IT MANUALLY THE DEALER SAID IF THEY CHANGE FLUID IT WILL GET WORSE AND IT DID SO THEY ARE AWARE OF THE PROBLEM WHY WASN'T A RECALL GIVEN FOR THIS VEHICLES TRANSMISSION PLUS THERE IS NO DIP STICK ON THE TRANSMISSION TO CHECK THE FLUID NOW I HAVE A VEHICLE THAT NEEDS A TRANSMISSION THAT HAS TO BE REPLACED AT A COST OF 3500 DOLLARS AND IS OUT OF WARRANTY I AM VERY DISAPPOINTED THAT A CAR COMPANY CAN GET AWAY WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260985March 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
SERIOUS TRANSMISSION TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260754March 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I DRIVE MY HUSBAND'S 2003 MERCURY MOUNTAINEER IT HAS 69000 MILES ON IT NOW AND WE BOUGHT IT USED DEC 2004. WHEN THE SUV SHIFTS INTO 3 OR 4TH GEAR IT CLUNKS OR SHUTTERS. WE HAVE TAKEN IT IN TO THE DEALERS SEVERAL TIMES HAVING IT RETURNED AND TOLD THERE IS NOTHING WRONG. IN DECEMBER 2007 WE TOOK IT IN AGAIN WITH THE SAME COMPLAINT AND THEY DID A TRANSMISSION FLUSH. NOW WHEN ACCELERATING UP TO 35 THE RPM WOULD RAISE UP TO 4,000, LIKE IT WAS SLIPPING.THEN IT SHIFT INTO WRONG GEAR. THE OVERDRIVE OFF LIGHT ON THE DASH STARTED FLASHING. NEXT DAY SERVICE ENGINE SOON LIGHT IS ON. WE TOOK IT TO DEALERSHIP THEY CLAIM THEY WON'T KNOW WHAT IS WRONG WITH IT UNTIL THEY TAKE IT APART AND IT COULD COST ANY WHERE FROM $3,000 TO $4,000. WE REPEATEDLY TOOK IT TO THE SAME DEALER AND THEY WOULD NEVER FIND ANYTHING WRONG AND NOW THAT THE WARRANTY IS EXPIRED WE HAVE A MAJOR EXPENSE NOT COVERED.WE ENDED UP TAKING IT TO A TRANSMISSION REPAIR SHOP WHERE THEY WERE VERY FAMILIAR WITH THE PROBLEM. THE OVERDRIVE PISTON PUT IN AT THE ASSEMBLY FACTORY WAS MADE OF ALUMINUM AND IS A DEFECTIVE PART. SO AFTER 1 WEEK WITHOUT A CAR, THE NEW OVERHAUL KIT, OVERDRIVE PISTON AND TORQUE CONVERTER WE SPENT A GRANT TOTAL $1,895.83. THIS IS SOMETHING THE DEALER SHOULD HAVE FIXED WHEN WE FIRST COMPLAINED ABOUT IT. I CAN HONESTLY SAY WE WILL NEVER GO BACK THAT DEALER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260564March 3, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT
I HAVE HAD TO REPLACE THREE RADIATORS IN MY VEHICLE SINCE PURCHASING THE AUTO IN SEPT OF 06. THE FIRST ONE WAS REPLACED AT 26,048 MILES (UNDER WARRANTY) THE 2ND 33,202 MILES (UNDER WARRANTY)AND THE LAST ONE OCCURRED WITH 53000 MILES (NO LONGER COVERED). EACH TIME THEY REPLACED THE RADIATOR WITH A BRAND NEW ONE. I HAVE ALSO CONTACTED FORD / MERCURY TO LOOK FOR ASSISTANCE ON THIS PROBLEM AND WHY THIS IS HAPPENING AND THEY DIRECTED ME BACK TO THE DEALERSHIP. I DO NOT BELIEVE THIS IS NORMAL WEAR AND TEAR ON MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259704February 23, 2009
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
OUR VEHICLE WAS PURCHASED IN JUNE 2008 AT DEALERSHIP NEARBY. WE WERE DRIVING HOME AND THERE WAS A GRINDING AND POPPING SOUND IN THE REAREND OF THE VEHICLE. IT WAS ME , MY HUSBAND, 3 MTH OLD AND 2 YR OLD OCCUPYING THE CAR. MY HUSBAND GOT OUT OF THE CAR AND STATED TO GET THE BABIES OUT OF THE CAR IN A HURRY IT WAS ON FIRE. WE GOT THE BABIES OUT AND RAN IN TO CALL 911 AND THE FIRE DEPT. THE FIRE WAS CONTAINED AND TOOK TO A LOCAL GARAGE AT THAT TIME I CONTACTED MY AUTO INSURANCE TO SEE IF THIS WAS SOMETHING THAT WOULD BE COVERED. THEY SENT AN AUTO ADJUSTER OUT TO LOOK AT IT. OUR INSURANCE DID HELP TO REPAIR THE REAR DIFFERENTIAL. THE REAR DIFFERENTIAL HAD GOT SO HOT IT EXPLODED CAUSING THE FIRE. THEN AFTER THE CAR WAS REPAIRED WE BEGAN TO HAVE PROBLEMS AGAIN AT THAT TIME I CONTACTED FORD MOTOR COMPANY. THEY EXPLAINED THEY COULD NOT REPLACE THE CAR BUT IF I TOOK TO A LOCAL FORD DEALER FOR DIAGNOSTIC THEY MAY CONSIDER REPAIRING. SO I DID AND THE WHOLE TRANSFER CASE HAS TO BE REPLACED AND FORD IS NOT PAYING FOR THE COST. I JUST DON'T WANT THIS EXPERIENCE TO HAPPEN TO ANYONE ELSE AND TO RISK THEIR LIVES JUST DRIVING THIS CAR AS A RESULT TO A FIRE. THE FIRE WAS CLOSE TO THE FUEL TANK. I DON'T THINK THIS CAR IS SAFE FOR US TO DRIVE I ALWAYS HAVE THAT FEAR IN MY MIND AND WORRYING ABOUT MY BABIES. NOW I HAVE THIS NEW PROBLEM WITH THE VEHICLE TO DEAL WITH. I HAVE TALKED TO SEVERAL PEOPLE AND ONE PARTICULAR COMPANY THAT HAS THE SAME TYPE OF VEHICLES WITH THE SAME PROBLEMS. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10259284February 18, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE HEATER STOP WORKING 3 DIFFERENT TIMES, THE FIRST TIME THEY REPLACED THE THERMOSTAT, 2ND COULD NOT FIND ANYTHING WRONG, DEALER THINKS MIGHT BE INTAKE MANIFOLD OR HEAD GASKET, 3RD TIME SAY MUST TAKE IT APART TO FIGURE OUT BUT PRESSURE TEST ARE WITHIN NORMAL RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258868February 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS BEEN REPAIRED 3 TIMES. THE LAST WAS JAN 2009 WHEN IT WAS COMPLETELY REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258886February 16, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STRUCTURE
REAR PANEL UNDER WINDOW HAS RECENTLY CRACKED, THERE ARE NOW 2 VERTICAL CRACKS RUNNING DOWN THE BACK OF THE VEHICLE. ALSO, HITCH TO REAR DOOR DOESN'T STAY UP. THIS VEHICLE HAS ALSO HAD A NEW ENGINE PUT IT AND INJECTORS HAVE POPPED OUT ON MORE THAN ONE OCCASION. THIS IS THE MOST EXPENSIVE VEHICLE I HAVE EVER PURCHASED AND IT HAS GIVEN ME MORE PROBLEMS THAN I COULD EVER EXPECT IN A VEHICLE. FORD NEEDS TO COMPENSATE FOR THIS VEHICLE. WE HAVE OWNED SEVERAL FORD'S AND HAVE NEVER SEEN ANYTHING LIKE THIS. IT IS A TRUE LEMON>>>> *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258742February 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
EXPERIENCING TRANSMISSION ISSUES AT 75K MILES. TOOK IT TO SHOP WHO REPORTED THESE TRANSMISSIONS ARE NOTORIOUSLY BAD, REPLACING SOME AT 60K MILES AND MOST BY 100K. MINE NEEDS TO BE REPLACED AT A COST OF $2500. PROBLEM IS USE OF ALUMINUM WITHIN METAL AND FAST WEAR. FORD SHOULD BE HELD ACCOUNTABLE FOR MAKING POOR QUALITY PRODUCTS. TRANSMISSIONS SHOULD HAVE A MUCH GREATER LIFE THAN 75K MILES. PROBLEMS NOTICED - SLIPPING OUT OF GEAR WHILE DRIVING, NOT ENGAGING GEAR WHEN SELECTED, NOT SHIFTING INTO HIGHER GEAR (OVERREVVING),, CLUNKING SHIFTS. DANGER ARISES WHEN YOU SELECT GEAR, ACCELERATE AND NOTHING HAPPENS AND SUDDENLY IT POPS INTO GEAR WHICH CAUSES VEHICLE TO LUNGE FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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