Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10278241July 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS
MY TRANSMISSION FAILED WHILE I WAS DRIVING ON THE FREEWAY WITH MY CHILD IN THE CAR. THIS CAUSE MY CAR TO "BUCK" AND COME TO ALMOST COMPLETE STOP. THANKFULLY I WAS IN THE RIGHT LANE AND ABLE TO GET OFF ONTO THE SHOULDER. MY CAR THEN WOULD ONLY GO INTO 1ST AND 2ND GEAR. IT WOULD NOT SHIFT TO 3RD. I TOOK IT TO A SERVICE CENTER (ACTUALLY 3 OF THEM) WHO TOLD ME I NEED A NEW TRANSMISSION. THIS IS AN EXTREMELY DANGEROUS SITUATION OCCURRING WITH THESE CARS. THERE WERE NOT TELL TAIL SIGNS. IT WAS NOT SLIPPING OR RATTLING PREVIOUS TO THIS. IN SEARCHING THE INTERNET ON GOOGLE I FIND THERE ARE THOUSANDS OF PEOPLE WHO ARE HAVE EXPERIENCED THIS SAME PROBLEM WITH MERCURY OR FORD 2000-2003 VEHICLES. WHY ISN'T THERE A RECALL ON THIS PART. THIS IS UNACCEPTABLE. EVENTUALLY SOMEONE IS GOING TO GET HURT. THIS REPAIR IS GOING TO COST ME APPROX. $3000. IN ADDITION TO THIS ONE OF MY SEAT BELTS STOPPED WORKING. WHEN BUCKLED IT COMES UNDONE WHEN I AM DRIVING. THIS IS A REAR PASSENGER SEAT BELT WHERE MY CHILD SITS. HE CAN NOT REFASTEN IT BY HIMSELF. I NO LONGER SEAT HIM IN THAT PARTICULAR SEAT. BUT HOW LONG BEFORE THE OTHER STOP WORKING AS WELL. FOR SOME REASON YOUR WEBSITE WILL NOT TAKE THIS NUMBER. I JUST CALLED FORD AND THEY VERIFIED THE #. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277452July 20, 2009
STRUCTURE:BODY, VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE EXAMINING THE VEHICLE, THE CONTACT NOTICED A CRACK EXTENDING FROM THE BOTTOM OF THE REAR GLASS TO THE BOTTOM OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276887July 15, 2009
STRUCTURE:FRAME AND MEMBERS
ON THE TAILGATE OF THE MOUNTAINEER, DUE TO HEAT/COLD A CRACK STARTED FROM THE WINDSHIELD AND WENT DOWN PAST THE "MERCURY" EMBLEM DOWN TO THE NEXT PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275214June 29, 2009
FUEL SYSTEM, GASOLINE, POWER TRAIN, ELECTRICAL SYSTEM
2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE THROTTLE POSITION CENSOR [TPS] WITH NO IMPROVEMENT. THE DEALER OFFERS REPLACEMENT OF PARTS $1500, AND NO GUARANTEE OF SOLVING THE PROBLEM. THE VEHICLE IS USELESS TO ME FORE IT IS A HAZARD TO BE ON THE ROAD...FOR ME AND ANYONE ELSE DRIVING NEAR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274542June 21, 2009
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WITHOUT WARNING OF ANY KIND THE ENGINE QUITS UNDER 35 MPH, SOMETIMES WITH CRUISE CONTROL ON. AFTER CAR ROLLS TO A STOP, IT CAN RESTART RIGHT AWAY. LOSS OF POWER STEERING AND BRAKES. DEALER SAYS NO CODES TO BACK UP COMPLAINT. THIS HAS AS HAPPENED AT LEAST 3X SPREAD OVER 35,000 ODOMETER MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274109June 17, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE VEHICLE CAUGHT FIRE WHILE PARKED AND WITHOUT WARNING. THE VEHICLE WAS COMPLETELY DESTROYED AND A FIRE REPORT WAS FILED. THE CONTACT HAS PICTURES OF THE FAILURE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED; HOWEVER, A FIREFIGHTER SPECULATED THAT IT MAY HAVE BEEN DUE TO ELECTRICAL FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 125,000. UPDATED 07/14/09 *BF UPDATED 07/15/09
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10273060June 8, 2009
POWER TRAIN
THE ISSUE WITH MY CAR THE TRANSMISSION I WAS DRIVING IT ONE THE INTERSTATE WHEN I STARTED TO HER A ROAR COMING FROM MY ENGINE AND THAT WHEN I NOTICED MY RPM WAS OFF THE CHART AND I STARTED TO GO SLOWER BY THE MINUTE AND AS I CALLED UP MY MECHANIC HE SAID IT WAS MY TRANSMISSION AND BEING FROM ANOTHER STATE AND ONLY HAVING 100 BUCKS IN THE POCKET IS NOT GOOD SO NOW IM STUCK IN A TOWN WITH NO JOB NOW NEEDING TO GET MY TRANSMISSION FIXED AND NOT HAVING A CAR TO DRIVE I CANT GET A JOB NOT HAVING A JOB MAKES ME LOSE MY CAR AND HAVING NO HOME LEFT FOR ME THAT'S JUST NOT RIGHT FORD SHOULD B THE ONES IN MY SHOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272769June 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY SHIFTING OUT OF PARK AND INTO DRIVE. THE VEHICLE ALSO HAS DIFFICULTY CHANGING GEARS. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE WITH THE TRANSMISSION BECAUSE THE INABILITY TO CHANGE GEARS COULD CAUSE A CRASH. THE CURRENT AND FAILURE MILEAGES WERE 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270155May 28, 2009
STRUCTURE:BODY
I AM HAVING AN ISSUE WITH MY HATCHBACK. THE EMBLEM HAS A LONG AND LARGE CRACK ON THE LEFT SIDE OF THE EMBLEM. I HAVE NOTICED THAT THERE ARE SEVERAL 2003 MOUNTAINEERS WITH THE SAME ISSUE. I AM AFRAID THAT THE CRACK WILL CAUSE THE GLASS TO BREAK. I NOTICED WHEN I BOUGHT THE VEHICLE THE DEALERSHIP TRIED TO REPAIR THE ISSUE ONCE THEREFORE I FELT THAT I SHOULD ADVISE/COMPLAIN ABOUT THE FAILURE TO SEE IF A RECALL OR A BULLETIN WOULD BE PLACED ON THE VEHICLE TO REPAIR THE ISSUE WITH NO RECOURSE OR RECURRING ISSUE. I AM NOT SURE WHY THIS ISSUE IS OCCURRING BUT I WOULD LIKE FOR THIS ISSUE TO BE REPAIRED AT NOT COST TO ME BECAUSE AGAIN I HAVE FOUND MANY MOUNTAINEERS WITH THE SAME ISSUE AND ALL HAVE BEEN 2003 SO FAR. PLEASE INVESTIGATE AND ASSIST FORD/MERCURY TO PRODUCE A SOLUTION TO THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270196May 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 MERCURY MOUNTAINEER SLIPPED OUT OF PARKED IN DRIVEWAY AND HIT MOTHER INLAWS 2005 GMC ENVOY. THIS IS ONE OF A HAND FULL OF TIMES IT HAS SLIPPED OFF PARK. TOOK IT TO THE DEALERSHIP 3 TIMES AND NOTHING, NOW I AM FIGHTING WITH GRAND LEDGE FORD, GRAND LEDGE, MI TO GET IT FIX OR REPLACE THE TRANSMISSION BEFORE SOMEONE GET SERIOUSLY HURT OR EVEN DIES. THIS IS A VERY SCARY SITUATION AND NEEDS TO BE RECALLED AS SOON AS POSSIBLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10270253May 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING ON A HILL CAUSING THE VEHICLE TO DRIFT BACKWARDS ALMOST CAUSING AN ACCIDENT WITH THE CAR BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269936May 26, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
HAD TO REPLACE TWO RADIATORS WITHIN 30,000 MILES OF REPLACEMENT. EXACTLY HOW MANY COMPLAINTS, OR SHOULD I SAY DEATHS (?) ARE NEEDED TO TRIGGER AN INVESTIGATION OF A COMPANY GLADLY RECEIVING ASSISTANCE WHILE OUTPUTTING INFERIOR VEHICLES. NO VEHICLE MANUFACTURED IN 2006 SHOULD NEED THREE NEW RADIATORS WITHIN 3 YEAR AND 70K MILES. STOP LETTING FORD OFF THE HOOK AND GET SERIOUS ABOUT GETTING TO THE BOTTOM OF THEIR ISSUES. JUST DO A SEARCH ON 2006 MERCURY MOUNTAINEER AND YOU WILL CLEARLY SEE THERE ARE ISSUES WITH THE COOLING AS WELL AS THE AUTOMATIC TRANSMISSION. IN FACT, OUR MODEL HAS THE SAME ISSUE THAT OTHERS HAVE REPORTED WITH THE AUTOMATIC TRANSMISSION AND IT WILL SOMETIMES NO MOVES GEARS, SLIP A GEAR, AND TUG LIKE IT IS PULLING OUT OF MUD AT A STOP LIGHT. OPEN A FULL BLOWN INVESTIGATION INTO THEIR LACK OF QUALITY CONTROL AND THE LACK OF PROFESSIONALISM ON THE PART OF THE DEALERSHIPS FOR NOT REPORTING THIS TO CORPORATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269589May 21, 2009
STRUCTURE:BODY, STRUCTURE
MY 2005 MERCURY MOUNTAINEER DEVELOPED A CRACK IN THE REAR LIFT GATE RIGHT AROUND THE MERCURY EMBLEM. I HAVE SEEN MANY MORE WITH THE SAME PROBLEM, BOTH FORD EXPLORERS AND THE MERCURY MOUNTAINEER. WHEN I TOOK IT TO THE DEALER THEY WERE LIKE TOO BAD SO SAD IT IS OUT OF WARRANTY EVEN THOUGH I BOUGHT A EXTENDED WARRANTY FROM FORD. I HAVE BEEN LOOKING AROUND NOW AND I SEE LOTS OF THEM WITH THE SAME PROBLEM. I HAVE HEARD THAT FORD IS FIXING THE EXPLORERS IF IT IS UNDER 5 YEARS AND UNDER 75,000 MILES BUT THAT JUST SEEMS TO BE A DEALER THING, I HAVE NOT SEEN ANY OFFICIAL ACCOUNT OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269638May 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HARD DOWNSHIFT WHEN STOPPING OR IN SLOW TRAFFIC. VEHICLE SURGES ALMOST "LEAPS" FORWARD WHILE AT A STOP WHEN FOOT TAKEN OFF OF BRAKE PEDAL. ALMOST HIT VEHICLE IN FRONT. ANOTHER MOUNTAINEER OWNER REFERS TO IT AS A "BUMP STOP". THIS OCCURS DAILY ALTHOUGH NOT EVERY TIME THE VEHICLE STOPS OR SLOWS. THE IS VERY UNNERVING IN STOP & GO TRAFFIC AS YOU HAVE TO KEEP YOUR FOOT ON THE BRAKE AND LEAVE A LARGE SPACE BETWEEN THE VEHICLE IN FRONT TO AVOID REAR ENDING THE OTHER VEHICLE. TOOK VEHICLE TO AAMCO AS OUR FORD DEALERSHIP IS DEPLORABLE, AAMCO COULD NOT DETECT ANY DEFECTS. VEHICLE HAS 19,000 MILES AND IS STILL UNDER FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269508May 20, 2009
VISIBILITY
OTHER VEHICLES OF THE SAME MAKE, MODEL, AND YEAR HAVE BEEN INCLUDED FOR A SAFETY RECALL REGARDING THE BRACKETS CONNECTING THE LIFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS. THE ADHESIVE HAS WORKED LOOSE AND THE CYLINDER WILL NOT HOLD OPEN THE GLASS; THE GATE HAS FALLEN AND WILL CONTINUE TO DO SO, RESULTING IN GLASS BREAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269518May 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING THE LATER PART OF JUNE 2008, I PURCHASED A 2004 MERCURY MOUNTAINEER FROM CARMAX AT THE CHICAGO RIDGE LOCATION IN ILLINOIS WHICH HAD 28,579 MILES. ACCORDING TO THE CARFAX REPORT AND SALES PERSON, THIS VEHICLE HAD SUCCESSFULLY PASSED THE 100 POINT INSPECTION, AND UNDER NORMAL DRIVING CONDITION THIS CAR HAD NO MAJOR MECHANICAL OR ELECTRICAL DEFECTS. WITHIN THE FIRST 30 DAYS I NOTICED A SLIGHT DELAY BETWEEN SHIFTING GEARS BEGAN TO MANIFEST, SO NATURALLY, I TOOK THE CAR IMMEDIATELY BACK TO CARMAX. SINCE THE PROBLEM EXCEEDED THEIR ABILITY TO FIX IT, I WAS INSTRUCTED BY CARMAX TO TAKE THE CAR BACK TO ITS ORIGINAL MANUFACTURER, WHICH IS YOUR ORGANIZATION, FORD. ON JULY 1ST 2008 A FORD MECHANIC AT THE 95TH WESTERN LOCATION REPORTED THAT THEY REPROGRAMMED THE TRUCK, REPLACED VIBRATION DAMPER, AND WORKED ON THE PULLEY-CRANKSHAFT. THE DELAY CEASED FOR A SHORT PERIOD OF TIME. WITHIN THE NEXT FEW MONTHS, THE PROBLEM REAPPEARED IN AN EVEN GREATER CAPACITY THAN BEFORE AS NOW THE GEARS BETWEEN THE FORWARD AND REVERSE PROCEEDED TO PRODUCE A KICK BACK MOTION. I DECIDED TO GET A SECOND WRITTEN MECHANICAL OPINION FROM MEINEKE TRANSMISSION AND MUFFLER ON 107TH WESTERN, ONLY TO BE TOLD THAT THE TRANSMISSION WAS BAD. SINCE THE 100 POINT INSPECTION ON THE CARFAX DID NOT INDICATE SUCH, AS I WOULD LIKE TO BELIEVE THAT CARMAX WOULD NOT HAVE SOLD ME THE CAR IN THAT CONDITION, I DECIDED TO GET YET ANOTHER WRITTEN OPINION. ONCE AGAIN, BY ANOTHER INDEPENDENT MECHANIC AT LUCHA'S AUTO REPAIR IN SOUTH CHICAGO, I WAS TOLD THAT NOT ONLY WAS THE TRANSMISSION BAD BUT THAT IT HAD TO HAVE BEEN THAT WAY UPON MY ORIGINAL PURCHASE AS THE YEAR OF THE CAR (2004) IS NOT COMMENSURATE WITH THE DEGREE OF DAMAGE TO THE TRANSMISSION AS THE CAR IS LESS THAN SIX YEARS OLD. LET ME ALSO STATE THAT THE CAR IS ALSO UNDER 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268381May 11, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2004 MERCURY MOUNTAINEER-THE REAR HATCH HINGE BROKE. LOOKS LIKE IT IS CORRODED. HAVE NOT FOUND OUT HOW MUCH THIS COSTS BECAUSE OF LACK OF MONEY. HAVE FOUND NUMEROUS REPORTS ONLINE AND EVEN A RECALLS FOR THE YEAR BEFORE THIS FOR THE SAME THING. WHY ISN'T THIS BEING RECALLED? I AM A 5FT 2 INCH WOMAN, AND I HAD TO CATCH THIS WHEN IT FELL OFF. IT COULD HAVE BROKEN MY LEGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268300May 9, 2009
STRUCTURE
I HAVE A 2006 MERCURY MOUNTAINEER WITH AUTO RUNNING BOARDS. THE RUNNING BOARDS SEEM TO HAVE A MIND OF THEIR OWN. BOTH HAVE BEEN REPLACED BY THE DEALER, THE LATEST WAS 5-5-09. TODAY WHEN OUR DAUGHTER WAS ENTERING THE PASSENGER SIDE THE RUNNING BOARD OPENED UP LIKE IT WAS SUPPOSED TO BUT CLOSED AT ONCE ONTO OUR DAUGHTER FOOT. THE PASSENGER DOOR WAS STILL OPEN WHEN IT CLOSED AND THE RUNNING BOARD WOULD NOT RETRACT. WE WERE VERY LUCKY NOT TO HAVE SUFFERED SERIOUS INJURY. IF SHE HAD BEEN 7 INSTEAD OF 15 I WOULD HATE TO THINK WHAT MIGHT HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267532May 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAD JUST GOTTEN INTO THE DRIVER'S SEAT OF MY PARKED 1997 MERCURY MOUNTAINEER AT AN AUTO REPAIR SHOP LOT WHEN I REMEMBERED THAT I NEEDED TO RETRIEVE AN ARTICLE FROM UNDERNEATH THE SEAT. I GOT OUT OF THE VEHICLE AND KNELT DOWN NEXT TO IT. AS I REACHED UNDER THE SEAT, THE CAR DOOR HIT ME AND DRAGGED ME ALONG THE GROUND. I THEN REALIZED THE VEHICLE WAS NOT ONLY MOVING IN REVERSE BUT WAS PICKING UP SPEED, AS IT WAS ON A SLIGHT INCLINE. I KNEW I COULD NOT STOP THIS HEAVY SUV; I ALSO SAW THAT ITS LEFT FRONT TIRE WAS HEADING RIGHT FOR ME. I WAS THEN A 60-YEAR-OLD FEMALE WHO HAD PLAYED SPORTS AND WAS STILL IN GOOD PHYSICAL CONDITION. I DID A FOOTBALL-STYLE TUCK AND ROLLED AWAY FROM THE MOUNTAINEER TO AVOID GETTING RUN OVER. THE VEHICLE STOPPED MOVING ONLY AFTER HITTING ANOTHER PARKED AND UNOCCUPIED VEHICLE: THE PICKUP TRUCK THAT BELONGED TO THE OWNER OF THE AUTO REPAIR SHOP. LOCAL POLICE INVESTIGATED AND FOUND NO HUMAN ERROR OR FAULT; NO TICKET WAS ISSUED. ALSO, WHILE I SUFFERED SOME SCRAPES AND BRUISES I DID NOT NEED EMT OR HOSPITAL ATTENTION. I REPORTED THIS FIRST-EVER ACCIDENT TO MY AUTO INSURANCE COMPANY, BUT THE ADJUSTER EXPRESSED NO INTEREST IN FOLLOWING UP ON WHAT I AND THE AUTO REPAIR SHOP OWNER STILL BELIEVE TO BE ITS ROOT CAUSE: A FORD SUV TRANSMISSION DESIGN FLAW THAT ALLOWS FOR SLIPPAGE OUT OF PARK POSITION UNDER INEXPLICABLE CONDITIONS, SUCH AS PAVEMENT INCLINE AND/OR MOTOR VIBRATION. NO TRANSMISSION PARTS WERE DAMAGED OR REPLACED ON THIS VEHICLE BECAUSE OF THIS INCIDENT; NOR HAS THERE BEEN A REPEAT OF THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10267353April 30, 2009
POWER TRAIN, STEERING
2002 MERCURY MOUNTAINEER - GEAR SHIFT MECHANISM FAILED WHEN TRYING TO SHIFT OUT OF PARK. VEHICLE REPAIRED BY BILLY-HOWEL FORD LINCOLN MERCURY, CUMMING, GEORGIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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