Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10287274October 13, 2009
STRUCTURE:BODY
I HAVE A 2003 MERCURY MOUNTAINEER AND IT HAS A CRACK ON THE LIFTGATE THAT STARTS AT THE TOP IN THE MIDDLE, GOES AROUND THE MERCURY EMBLEM AND CONTINUES DOWN TO THE BOTTOM OF THE LIFTGATE. I AM WORRIED THAT THE GLASS WILL FALL OUT OR BREAK ONE DAY WHEN I HIT A BUMP OR CLOSE THE TAILGATE. OR WILL THE GLASS SHATTER WHEN I HIT A BUMP OR CLOSE IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287123October 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 MERCURY MOUNTAINEER WITH 78000 MILES ON IT. THE TRANSMISSION WAS REPLACED THREE MONTHS AGO FOR SLIPPING AND NOT DOWNSHIFTING IT IS NOW GONG BACK IN TOMORROW TO BE REPAIRED FOR NEEDS TO RECALL THIS VEHICLE IT ISN'T VERY GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286967October 10, 2009
VISIBILITY
FRONT WIPERS STOP WORKING. THIS OCCURS ABRUPTLY WITHOUT REGARD TO WEATHER CONDITIONS, TIME THE CAR IS RUNNING, ETC. I HAVE REPLACED BOTH THE MOTOR AND THE SWITCH. THE WIPERS STILL FAIL. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286494October 6, 2009
POWER TRAIN, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON WITHOUT WARNING, IT ACCELERATED AND CRASHED INTO A STORE. THE POLICE GAVE HER A TICKET FOR CARELESS DRIVING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. SHE WAS NOT INFORMED OF THE REPAIRS THAT WERE MADE TO THE VEHICLE. THE CONTACT HAS HAD PROBLEMS WITH THE VEHICLE SINCE SHE PURCHASED IT. PRIOR TO THE FAILURE, WHENEVER SHE ENGAGED THE BRAKE PEDAL THE VEHICLE ACCELERATED WITHOUT WARNING; HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS DESTROYED PER THE INSURANCE COMPANY. THE CONTACT WAS ALWAYS CONCERNED ABOUT THE SAFETY RISK AND DEFECT IN THE VEHICLE . THE FAILURE AND CURRENT MILEAGES WERE 30000. UPDATED 11/04/09.*LJ THE CONSUMER STATED THE VEHICLE MADE A NOISE WHEN THE GEAR WAS PLACED IN REVERSE. UPDATED 11/05/09
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10285600September 29, 2009
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:REAR, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
2002 MERCURY MOUNTAINEER. IN THE PAST 4 YEARS WE HAVE REPLACED THE REAR BEARINGS 5 TIMES AND NOW FORD MOTOR COMPANY WILL NOT HONOR THE WARRANTY. EACH TIME THE BEARINGS LAST BETWEEN 4 AND 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285552September 28, 2009
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT DURING ROUTINE INSPECTION, A TECHNICIAN CONCLUDED THAT THE TWO REAR COIL SPRINGS HAVE FRACTURED WITHOUT ANY PRIOR WARNINGS. HE THEN ADDED THAT THE FAILURE WAS COMMON FOR THIS MODEL TYPE. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT AN EXPENSE OF $600.00. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 10/26/09. *LJ UPDATED 10/26/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285591September 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH TRANSMISSION IN MY 2004 MERCURY MOUNTAINEER. WHEN IN PARK AND SHIFTING IN REVERSE IT DELAYS AND THEN A LOUD HARD CLUNK. IT ALSO CLUNKS FROM GOING INTO SECOND GEAR. MY CAR IS OUT OF THE STANDARD 36,000 MILES/ 3 YEAR WARRANTY. I AM VERY DISAPPOINT IN FORD. THE CAR HASN'T EVEN HIT 30,000 MILES YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285210September 25, 2009
ENGINE AND ENGINE COOLING
WHILE DRIVING ON I75, I HEARD A LOUD BANG THEN A CONSTANT POPPING SOUND FROM UNDER THE HOOD. I PULLED OFF THE INTERSTATE AND LOOKED UNDER THE HOOD. I FOUND THAT ONE OF THE SPARK PLUGS HAD BLOWN OUT OF THE ENGINE, WHICH ALLOWED FUEL TO ESCAPE INTO THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284697September 21, 2009
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING 35-45 MPH, CAR SUDDENLY SHUT DOWN. CHECK ENGINE LIGHT AND BATTERY LIGHT CAME ON. LOSS OF POWER STEERING, POWER BRAKES, ACCELERATION. MANEUVERED VEHICLE TO NEARBY PARKING LOT, WAITED, AND THEN RESTARTED THE VEHICLE. NO PROBLEM IN RESTARTING VEHICLE AND ALL WARNING LIGHTS WERE OFF. USED CRUISE CONTROL PRIOR TO INCIDENT. INTERMITTENT PROBLEM; UNABLE TO RE-CREATE FOR FORD DEALER TO DIAGNOSE. NEW BATTERY WAS INSTALLED BY FORD DEALER IN WINTER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284646September 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAS HAD A CONTINUING PROBLEM WITH THE TRANSMISSION. IT SHIFTS ROUGHLY AND LURCHES WHEN BEGINNING TO MOVE. FOR EXAMPLE, WHEN STOPPED AT A STOPLIGHT, AND THEN BEGINNING TO DRIVE, IT WILL LURCH, JOLTING THE PASSENGERS. OUR DRIVEWAY IS SLOPED TOWARD THE STREET. WHEN I PARK THE CAR, I ALWAYS SET THE EMERGENCY BRAKE AS WELL. THE CAR ALWAYS ROLLS A FEW INCHES BEFORE THE BRAKES LOCK, EVEN THOUGH IT IS STOPPED AND IN PARK. ON SEP. 4, 2009, MY MOTHER BORROWED MY CAR TO GO TO LUNCH. SHE COULDN'T FIND THE EMERGENCY BRAKE RELEASE. SHE PUT THE CAR IN PARK AND GOT OUT TO LOCATE THE EMERGENCY BRAKE. SHE FOUND IT AND RELEASED IT. THE CAR POPPED INTO REVERSE AND ROLLED BACKWARDS TO THE STREET. THE DOOR KNOCKED MY MOTHER DOWN AND SHE HIT HER HEAD HARD ENOUGH TO SUSTAIN A CLOSED HEAD INJURY WITH MINOR BLEEDING IN HER BRAIN. THE CAR ROLLED ACROSS THE STREET, OVER THE CURB AND HIT A NEIGHBOR'S POPLAR TREE. THE ENTIRE TAILGATE WAS DESTROYED, THERE WAS SOME INTERIOR DAMAGE AND THE FRAME WAS WARPED. THE TAILGATE HAD TO BE REPLACED, THE BUMPER AND TRAILER HITCH HAD TO BE REPAIRED AND THE FRAME STRAIGHTENED. MY MOTHER WAS IN HOSPITAL OVERNIGHT AND HAD TO HAVE TWO CT-SCANS. SHE STILL HAS HEADACHES AND TRANSIENT DIZZINESS. WE ARE JUST FORTUNATE THE CAR DIDN'T RUN HER OVER, HIT A PEDESTRIAN (THERE ARE A LOT OF WALKERS IN OUR NEIGHBORHOOD), HIT A CAR OR A NEIGHBOR'S HOUSE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10284019September 15, 2009
STRUCTURE:BODY
I HAVE A 2003 MERCURY MOUNTAINEER AND THE LIFTGATE HAS CRACKED AROUND THE MERCURY EMBLEM. I HAVE SEEN SEVERAL OTHER MOUNTAINEERS WITH EXACT SAME CRACKING AROUND EMBLEM. THIS MAKES ME WONDER IF PANEL COULD FAIL CAUSING GLASS TO FALL OUT. SINCE THIS PROBLEM HAS BEEN REPORTED IN NUMEROUS WEBSITES , IS THERE GOING TO BE A RECALL TO FIX THIS PROBLEM. IT IS OBVIOUSLY A DEFECT OR THIS PROBLEM WOULD NOT BE RAMPANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281919August 27, 2009
POWER TRAIN
VEHICLE'S TRANSMISSION "CLUNKS" OR HARD SHIFTS, WHEN SLOWING DOWN AND COMING TO A STOP, OR AT LOW SPEEDS. SURGES AT STOP LIGHTS, OR WILL HESITATE WHEN THE GAS PEDAL IS PUSHED. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE VEHICLE IN 1997. I HAVE TAKEN IT BACK TO THE DEALER NUMEROUS TIMES, AND THEY TELL ME THAT 1. NOTHING IS WRONG WITH THE TRANSMISSION OR 2. THEY HAVE DOWNLOADED A NEW PROGRAM FOR THE COMPUTER. I KNOW THERE IS SOMETHING WRONG, BUT NO ONE WILL FIX THIS. NOW IT'S 4000 MILES OVER WARRANTY, AND THE PROBLEM IS GETTING WORSE. SOONER OR LATER THIS WILL CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281185August 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, AIR BAGS:FRONTAL
2002 MERCURY MOUNTAINEER V8 AWD 4.6 TRANSMISSION FAILURE. VEHICLE HAD UNDER 60,000 MILES, BUT HAD SURPASSED EXTENDED WARRANTY TIME FRAME. REVERSE VEHICLE WOULD NOT MOVE. SHIFTED VERY HARD THROUGH GEARS. SOMETIMES TACKING AT 3000 RPM. TOOK TO A TRANSMISSION SPECIALIST. REPAIRED AT A COST OF 2600.00. HAVE SINCE RETURNED VEHICLE TO SAME PLACE FOR SAME ISSUES PLUS TRANSMISSION OVERHEAT LIGHT AND LEAKING TRANSMISSION FLUID. SEAT BELTS LOCKED DOWN FOR NO REASON. WOULD NOT RETRACT. CALLED DEALER, COULD NOT DO ANYTHING BECAUSE I WAS OVER RESTRAINT WARRANTY BY 3000 MILES. HAVE REPLACED ALL 4 SEAT BELT RESTRAINTS. FRONT AIR BAG LIGHT STAYS ON OR BLINKS, OR IS OFF. CALLED DEALER, STATED REPAIR WOULD NOT BE COVERED DUE TO MILEAGE. I PURCHASED THIS VEHICLE BRAND NEW JUNE 2002. TODAY IT HAS 65,00 MILES ON IT. IS DRIVEN PRIMARILY ON THE HIGHWAY FOR VACATIONS. HAVE HAD SEVERAL SMALL REPAIRS THAT WERE COVERED UNDER EXTENDED WARRANTY. I AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLES DRIVE TRAIN AND SAFETY RESTRAINT SYSTEM TO INCLUDE SEAT BELTS AND AIR BAG ISSUES. WITH AS MANY COMPLAINTS I SEE ON LINE ABOUT THE TRANSMISSION AND FRONT AIR BAG ISSUES, SEEMS TO ME SOMETHING SHOULD BE DONE TO HELP THOSE OF US THAT PURCHASED IN GOOD FAITH WHAT SHOULD HAVE BEEN A GREAT VEHICLE. I HAVE BEEN A FORD/ MERCURY OWNER SINCE 1971. THIS IS THE FIRST VEHICLE I HAVE HAD THAT HAD MAJOR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280474August 14, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. EARLY IN THE MORNING, THE CONTACT SMELLED SOMETHING BURNING AND NOTICED THAT HER VEHICLE WAS ON FIRE. AS A RESULT, THE GARAGE AND PART OF THE HOUSE WERE BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT ORIGINATED FROM THE ENGINE OF THE VEHICLE. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE SEVERE INJURIES COULD HAVE OCCURRED. THE MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10280307August 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST BOUGHT A USED 2000 MERCURY MOUNTAINEER AND THIS MORNING WE EXPERIENCED A PROBLEM WITH THE TRANSMISSION. PUT IT INTO REVERSE AND IT IMMEDIATELY SHUT DOWN AND STARTED TO ROLL BACKWARDS BECAUSE OF BEING ON A SLIGHT INCLINE. PUT IT BACK INTO PARK AND TRIED AGAIN TO HAVE IT HAPPEN AGAIN AND AGAIN. LOOKED UP ON GOOGLE AND NOW FIND THAT THIS SEEMS TO BE AN INHERITED PROBLEM THAT FORD IS NOT ADDRESSING. WHAT IS OUR RECOURSE ON THIS MATTER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279745August 8, 2009
ENGINE AND ENGINE COOLING
JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279746August 8, 2009
ENGINE AND ENGINE COOLING
JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. THE SPARK PLUG HAD RIPPED FROM ITS SOCKET, IT HAD HAPPENED THE FIRST TIME 1 YEAR AGO NOW 2ND ONE, REPAIRMAN SAYS HE SEES THIS ALL THE TIME WITH MY VEHICLE, " FORD IS HELPING PUTTING MY KIDS THROUGH COLLEGE WITH THESE PROBLEMS FROM YOUR YEAR" WOW, I THOUGHT FORD GOT, PAID, REPAIRMEN GOT PAID, AND I'M THE ONLY ONE TAKEN FOR A RIDE OF A LIFETIME. NOT RIGHT IS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279037August 1, 2009
POWER TRAIN:DRIVELINE
REAR AXLE FAILURE AT 35,000 MILES. REPLACED BOTH REAR AXLE SHAFTS, BEARINGS, SEALS, CV BOOTS, AND COMPLETE DIFFERENTIAL WITH USED PARTS PER THE EXTENDED WARRANTY COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278545July 28, 2009
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
RECENTLY, THE PCV VALVE IN MY 2002 MERCURY MOUNTAINEER HAD A LEAK (VACUUM SYSTEM LEAK). AS THE VEHICLE BEGAN TO STALL AS A RESULT OF THIS LEAK, WHILE TRAVELING 55 MPH, AND DECELERATING TOWARDS A TRAFFIC LIGHT, I LOST ALL FUNCTION OF MY BRAKES. WHEN I STEPPED HARD ON THE BRAKES, THERE WAS NO RESPONSE. HOWEVER, BECAUSE I EQUATED THIS TO POSSIBLY BEING TIED TO THE PCV VALVE, I STEPPED ON THE ACCELERATOR TO INCREASE AIRFLOW INTO THE ENGINE SO THAT I WOULD HAVE BRAKE FUNCTION. THIS GAVE ME BRAKE FUNCTION, TEMPORARILY. HOWEVER, THIS MOVE WAS VERY RISKY, AS I WAS APPROACHING CARS IN FRONT OF ME AND ACCELERATING TOWARDS THEM INSTEAD OF DECELERATING, JUST SO I COULD SLAM ON THE BRAKES AND HAVE FUNCTIONING BRAKES. THERE IS AN APPARENT LINK BETWEEN THE BRAKES AND THE VACUUM SYSTEM...WHICH POSES A DEADLY SITUATION. HAD I NOT BEEN AWARE OF VACUUM SYSTEM ISSUES AND HOW TO MITIGATE THEM, I WOULD HAVE PLOWED INTO THE STOPPED VEHICLE IN FRONT OF ME WITH NO BRAKES. THIS OCCURRED IN THE EVENING. I HAD TO USE THIS METHOD TO COMPLETE THE REMAINDER OF MY TRIP TO GET HOME, ACCELERATING EVERY TIME I NEEDED TO USE BRAKES, BECAUSE THE STALLING VEHICLE EVERY TIME HAD NO BRAKE FUNCTION. THIS CONDITION PUT ME IN A VERY BAD SITUATION, AS I ALSO HAD MY 5 YEAR OLD IN THE CAR WITH ME. THIS SYSTEM SHOULD BE RECALLED AS IT IS UNSAFE. REPLACING THE PCV VALVE CORRECTED THE PROBLEM. THERE IS ALSO NO NOTICE IN THE OPERATING MANUAL FOR THIS VEHICLE ABOUT THIS VACUUM SYSTEM PROBLEM, ESPECIALLY SINCE THE OPERATING MANUAL THAT CAME WITH THIS CAR IS FOR A PROTOTYPE SOFTWARE SYSTEM, AND DOESN'T EVEN MATCH MY VEHICLE. I HAVE COMPLAINED TO MERCURY/FORD ABOUT THIS INCORRECT MANUAL, BUT THEY DID NOT OFFER TO SEND ME A NEW ONE, AND SIMPLY TOOK THE INFORMATION AND DIDN'T EVEN RESPOND TO MY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278452July 27, 2009
STRUCTURE
NO SINGLE EVENT LED TO THE FAILURE. THIS APPEARS TO BE A STRUCTURAL DEFECT IN THE REAR LIFT DOOR OF THE MERCURY MOUNTAINEER. THE MOUNTING PLATES FOR THE REAR DOOR HINGES HAVE FAILED. NOTE THAT THE HINGES HAVE NOT FAILED. THE FAILURE IS IN THE MOUNTING POINT IN THE DOOR. ONE SIDE HAS COMPLETELY CRACKED THROUGH AND THE OTHER SIDE HAS PARTIALLY CRACKED. THE CONSEQUENCES ARE THAT IF BOTH MOUNT POINTS FAIL THERE WILL NOT BE ANY THING HOLDING THE TOP OF THE REAR LIFT DOOR. THE DOOR COULD THEREFORE SEPARATE FROM THE CAR AND FALL OFF THE VEHICLE. IF THE MOUNT POINTS FAIL, THE ONLY ITEMS HOLDING THE DOOR WOULD BE THE SIDE LIFT CYLINDERS. THESE CYLINDERS WOULD NOT BE STRONG ENOUGH TO KEEP THE DOOR ATTACHED TO THE VEHICLE. THE FAILURE WAS DISCOVERED 2 DAYS AGO. ACTIONS TAKEN SO FAR ARE LIMITED TO GETTING ESTIMATES TO FIX PROBLEM. MERCURY DEALER REPRESENTATIVE WAS NOT HELPFUL SINCE VEHICLE IS A 2000 MOUNTAINEER AND NOT UNDER ANY WARRANTY. HIS RESPONSE WAS LIMITED TO SAYING HE HAD NEVER SEEN THE PROBLEM BEFORE AND GIVING ME THE NAME OF A COLLISION REPAIR SHOP. HOWEVER, I BELIEVE THIS IS A MAJOR STRUCTURAL FAILURE AND A SEVERE SAFETY ISSUE SINCE IF THE HINGE MOUNTS FAIL COMPLETELY AND THE DOOR FALLS OFF THE VEHICLE WHEN ON THE HIGHWAY, A MAJOR ACCIDENT MIGHT RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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