Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10310745February 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT BLINKING - HESITATION WHEN SHIFTING WHILE DRIVING OCCURRING EACH TIME THE VEHICLE WAS OPERATING - TOOK IT TO TRANSMISSION EXPERT WHO FIXED FOR 2000 BECAUSE DEALER QUOTED 3500! TRANS GUY ASKED IF IT WAS 2002 OR 2003 AS SOON AS HE HEARD THE MAKE AND MODEL. CRACKED LIFTGATE THAT WAS FIXED IN THE FIRST YEAR OF OWNING THE VEHICLE BUT SECOND TIME IT CRACKED THE DEALER WOULD NOT FIX IT AND QUOTED $700 FORD WOULD NOT FIX EITHER. AN OBVIOUS DEFECT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311001February 16, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE VEHICLE RESUMED OPERATION WITH CAUTION TO THE RESIDENCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE WAS CONTRIBUTED TO THE FRONT AND REAR CONTROL ARM. THE FRONT AND REAR CONTROL ARMS WERE REPLACED. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310509February 15, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
BROKEN RADIATOR IN MY 2006 MERCURY MOUNTAINEER WITH 52,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308942February 12, 2010
STRUCTURE:BODY
UPPER SECTION OF REAR HATCH BODY CRACKS. MADE OF PLASTIC. CHANGED ON NEXT YEAR MODELS TO ALL METAL. THIS THE SECOND OCCURRENCE OF THE DEFECT. FORD REFUSES TO REPAIR FREE OF CHARGE.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308801February 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL, SERVICE BRAKES, HYDRAULIC
MY FORD MOUNTAINEER 2008 TRANSMISSION IS ERRATIC AND THE TRACTION CONTROL LIGHT COMES ON WHEN THE SLIPPING IS TAKING PLACE. BRAKING IS ALSO ERRATIC AS I FEEL A BUMPING WHILE BRAKING TO A STOP. IT IS VERY DANGEROUS AS IT FEELS LIKE TO TRANSMISSION AND BRAKE/TRACTION CONTROL SYSTEM IS ABOUT TO GO. I CALLED FORD AND THEY HAVE KNOW OF THE PROBLEM SINCE 2006 AS THE TRANSMISSION USED (6R60) CONTINUALLY NEEDS SOFTWARE UPDATES. ACCORDING TO THE DEALER, MOST ALL OF THESE VEHICLES WITH THIS TRANSMISSION EVENTUALLY HAVE THE PROBLEM BUT VERY RARELY WITH THE BASE WARRANTY PERIOD, SO NOW ALL OF US HAVE TO PAY BUT FORD HAS KNOW OF THE PROBLEM EVEN B/4 MY VEHICLE WAS MANUFACTURED.........WHAT DO I DO, FORD IS NOT RECALLING FOR THIS A SHIFTING THE RISK OF THE ACCIDENT AND REPAIR TO THE CONSUMER. PLEASE HELP AND LET ME KNOW WHAT MY NEXT STEP MIGHT BE....THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308077February 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER SOMETIMES JERK REALLY HARD WHEN PUT IN REVERSE GEAR. TWICE, IT JERKED SO HARD, I HAD TO SLAM ON THE BRAKES, CAUSE IT WAS BACKING BACK FAST. REALLY SCARED ME. OTHER TIMES, IT JERKS HARD, BUT STAYS PUT UNTIL I PRESS THE GAS. I NEVER KNOW WHEN THIS WILL HAPPEN, THERE IS NO WARNING. TOOK TRUCK TO MERCURY DEALER ONCE, OVER A YEAR AGO. SAID THEY CHECKED, BUT COULDN'T FIND ANYTHING. VEHICLE IS PAID FOR. NO LONGER HAVE WARRANTY. ABOUT 3 WEEKS AGO WHEN THE LAST JERK OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304931February 3, 2010
STRUCTURE:BODY
REAR BACK PANEL CRACKED. WAS PARKED IN GARAGE FOR 2 DAYS, TEMP WAS -15F LOW/22F HIGH. FINE ONE DAY, CRACKED REAR PANEL (AROUND THE REAR HATCH WINDOW). DEALER STATES NO RECALL, SEE THIS ALL THE TIME. $500 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303684February 1, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CRACKED RADIATOR WITH ONLY 41,000 MILES. DEALERSHIP INDICATED REPAIR COST WOULD BE $1,000. WHEN I QUESTIONED POSSIBLE DEFECT THEY SAID THEY HAD NO RECALLS BUT ALSO INDICATED THEY HAD JUST REPLACED ANOTHER ONE LAST WEEK. I CALLED ANOTHER DEALERSHIP TO CHECK PRICE THEY ESTIMATED $750 AND ALSO INDICATED THEY HAD TO REPLACE 2-3 IN THE LAST FEW MONTHS. JUDGING FROM THIS SITE AND OTHERS THIS IS A MAJOR DEFECT WITH 2006 FORD EXPLORERS AND MOUNTAINEERS. WHY DOESN'T ANYONE HOLD THE MANUFACTURER ACCOUNTABLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302488January 27, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
LEAKY RADIATOR WAS 1ST DETECTED BY MYSELF BUT MECHANICS WERE UNABLE TO DETERMINE THE LEAK BECAUSE ANTI-FREEZE WAS NOT VISIBLY LEAKING BUT THE RESEVOIR WAS ALWAYS EMPTY. I WAS TOLD IT WAS A PROBLEM WITH MY TIRES. THE PROBLEM WAS NOT ADDRESSED BY MECHANICS UNTIL THEY SAW THAT THE RADIATOR COULD NOT HOLD COOLANT ANY LONGER. NOW IT HAS BEEN IDENTIFIED AS HAVING A HOLE IN THE RADIATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302016January 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 MERCURY MOUNTAINEER TRANSMISSION FAILURE VEHICLE HAS ONLY 64,000 MILES, TRANSMISSION HAS BEEN POWER FLUSHED BY OUR LOCAL FORD DEALERSHIP WITH NO CORRECTION, WE WERE TOLD THE PROBLEM WAS SHIFT FLARE, WITH THE O/D LIGHT FLASHING IS COMMON WITH ALL 5R55E TRANSMISSIONS WITH 4.0L V6 ENGINES. WE WERE TOLD IT WOULD BE BEST TO REPLACE THE TRANSMISSION WITH A FACTORY REMANUFACTURED UNIT, RATHER THAN TRY TO REPAIR THE OLD TRANSMISSION AT A COST OF $2500.00 TO $3000.00 DOLLARS. WE ARE NOW TO A POINT WHERE WE CANNOT DRIVE THE VEHICLE ANY GREAT DISTANCE OTHER THAN RIGHT AROUND TOWN. ASSISTANCE FROM FORD WOULD BE GREATLY APPRECIATED THIS VEHICLE IS THE FOURTH FORD PRODUCT WE HAVE OWNED, WE NOW HAVE DOUBTS ABOUT OUR 2005 F150 4X4 SUPERCREW WE USE TO PULL OUR 26' TRAVEL TRAILER APPROX 4860LBS. OUR VEHICLE IS IN WONDERFUL CONDITION AND WE DO NOT WANT TO GET RID OF IT, THE MANUFACTURE NEEDS TO STEP UP AND HELP ALL THE LOYAL FORD OWNERS THAT HAVE BELIEVED IN THERE PRODUCTS FOR MANY YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299625January 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JERKS AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. IT HAS GOTTEN WORSE. WHEN I APPLY GAS AND USE THE PASSING GEAR TO ACCELERATE IT SHAKES VIOLENTLY. GOING IN AND OUT OF NEUTRAL IT WOULD SEEM. VEHICLE IS 2007 53,000 MILES. CURRENTLY AT DEALER WITH TRANSMISSION SPECIALIST. THEY ARE TALKING TO FORD HQ FOR DIRECTION AND HAVE TRIED UNSUCCESSFULLY TO FIX IT SO FAR. THEY ARE NOW LOOKING AT MEGATRONICS. INTERNET BLOGS SHOW THIS IS VERY COMMON IN FORD SUV'S AND NOT A NEW PROBLEM BUT OVERLOOKED FOR SURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299684January 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 MERCURY MOUNTAINEER TRANSMISSION IS DEFECTIVE. I HAVE HAD TO REPAIR MY TRANSMISSION 3 TIMES NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298872January 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER WITH 64,000 MILES, TRANSMISSION STARTED TO MAKE NOISES, ABOUT A WEEK LATER IT WOULD NOT SHIFT. SHOP SAID SOME GROVE IN SOMETHING IN THE TRANSMISSION. HAD IT FIXED FOR $3,000. LATER FOUND OUT THE TRANSMISSION WAS OUT AT 10,000 MILES BEFORE WE BOUGHT IT. ALSO HAD A 2004 LINCOLN AVIATOR WITH 54,000 ON IT AND HAD TO FIX THE TRANSMISSION, SHOP SAID THERE WAS SOME GROVE ON SOME PART IN THE TRANSMISSION. VERY EXPENSIVE PROBLEMS WITH LOW MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298720January 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS ON IN THE PARK POSITION WITH THE AUTOMATIC START, THE GEAR SHIFTED INTO REVERSE AND CRASH INTO A VEHICLE. THE CONTACT CALLED TO THE POLICE WHO CONFIRMED THAT THE VEHICLE WAS IN THE PARK POSITION. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE FAILURE MAY HAVE CAUSED A SERIOUS INJURY OR TRAGEDY TO OCCUR. THE VEHICLE WAS NOT DESTROYED. THE FAILURE MILEAGE WAS 112,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10298641January 7, 2010
WHEELS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT ALL FOUR WHEELS WERE BEGINNING TO CORRODE FROM THE REAR TO THE FRONT. HE TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES AND WAS TOLD THAT THE WHEELS NEEDED TO BE REPLACED. HE WAS ALSO ADVISED THAT THEY COULD NOT REPAIR THE VEHICLE FREE OF CHARGE SINCE THERE WAS NO RELATED RECALLS. HE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE AS IT WAS OUTSIDE THE WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 71,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298444January 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
EXTREMELY HARD SHIFTING INTO REVERSE. SLIPPING IN 3RD GEAR WHEN TRANSMISSION IS RUNNING FOR 15 MINUTES. OVER DRIVE LIGHT FLASHES AND TRANSMISSION FAILS TO WORK WHILE ON HIGHWAY. I HAVE TO SHIFT INTO NEUTRAL TURN THE CAR OFF THEN BACK ON (WHILE AT 65MPH) THEN IT WORKS FINE THE REST OF THE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297858January 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 MERCURY MOUNTAINEER AND I AM HAVING TRANSMISSION PROBLEMS NOW. I HAD AN ACCIDENT BACK IN JUNE 2009 WHERE MY VEHICLE ROLLED OUT OF THE YARD AND HIT THE NEIGHBORS HOUSE AND I WAS HURT IN THE PROCESS. ON JUNE 22, 2009, I WENT OUTSIDE TO WARM MY VEHICLE UP BEFORE I WENT TO WORK THAT MORNING. WHILE, I WAS GETTING READY TO LEAVE OUT THE DOOR TO GO TO MY VEHICLE IT START ROLLING BACK. I IMMEDIATELY RAN OUTSIDE BEHIND THE VEHICLE TO KEEP IT FROM HITTING THE NEIGHBORS HOUSE BECAUSE I KNEW PEOPLE WERE THERE. I GRAB THE DOOR AND IT THREW ME ON THE GROUND SO HARD THAT I THOUGHT I DAMAGED MY ORGANS. AFTER THE LOWNDES COUNTY SHERIFF LEFT, I WENT TO GEORGE'S IN WEST POINT, MS WHERE THEY DO MY TIRES AND BRAKES TO CHECK ON THE BRAKES. THEY CHECKED MY CAR AND SAID EVERYTHING WAS FINE. I WENT TO THE NORTH MISSISSIPPI MEDICAL CLINIC TO MAKE SURE I WAS OK AND I DIDN'T HAVE ANY BROKEN BONES. I HAD TO GO BACK TO THE DOCTOR AGAIN THE NEXT DAY ON JUNE 23, 2009 BECAUSE I WAS NOT FEELING GOOD. I WAS TAKEN TO BAPTIST MEMORIAL HOSPITAL ON JUNE 26, 2009 DUE TO THE INCIDENT AND WHEN I WAS THROWN IT JARRED MY ACID REFLUX AND CAUSED A VIRUS. I WAS CHECKED THOROUGHLY FOR ORGAN DAMAGE AND PUT ON PAIN MEDICATION. THIS INCIDENT COST MY INSURANCE TO GO UP AND I DIDN'T KNOW WHAT HAPPEN UNTIL MY TRANSMISSION STARTING GOING OUT IN MY VEHICLE. I HAVE HAD THIS VEHICLE FOR TWO YEARS AND HAVE THREE MORE YEARS TO PAY FOR IT AND MY TRANSMISSION IS GOING OUT. I LOOKED ON THE INTERNET UNDER RECALLS TO SEE IF THERE WERE ANY AND I SAW 12 COMPLAINTS REGARDING THE TRANSMISSION PROBLEMS. ONE COMPLAINT CAUGHT MY ATTENTION REGARDING THE VEHICLE ROLLING OUT OF THE YARD AND THAT'S WHAT HAPPEN TO ME. I TOOK MY VEHICLE TO STARKVILLE FORD ON DEC.29, 2009 AND WAS TOLD THAT MY 2ND SHIFT GEAR HAS COMPLETELY GONE OUT AND I ASKED HOW DOES THIS HAPPEN AND HE SAID HE DIDN'T KNOW. HE KNOWS BECAUSE I AM PRETTY SURE HE HAS SEEN ALOT OF THESE VEHICLES AND IT IS GOING TO COST ME $3500 TO FIX MY VEHICLE . *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10297859January 3, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, SUSPENSION:FRONT, STRUCTURE:BODY, SUSPENSION:REAR
I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS TOLD. AFTER A YEAR, I HAD TO REPLACE THE FRONT END AND IT WAS $500.00 AT GEORGE'S TIRE SERVICES. I TOOK IT IN DUE TO THIS NOISE COMING FROM THE FRONT AND I WAS ADVISED THAT IF I DIDN'T HAVE THE WORK DID IT WOULD LOCK UP ON ME WHILE I AM DRIVING AND CAUSE AND ACCIDENT. I NOTICED THAT MY STRUCTURE BODY:HATCHBACK/TAILGATE HAS CRACKED COMPLETELY. MY SEAT BELT ON THE DRIVER SIDE IN THE BACK DON'T WORK. MY ENGINE COOLING SYSTEM AIRCOMPRESSOR HAS WENT OUT AND I HAVE ELECTRICAL PROBLEMS WHERE MY OIL GAUGE IS CONSTANTLY SAYING IT'S LOW. I HAVE MY OIL CHANGE EVERY 3000 MILES. I AM HEARING THIS NOISE IN THE REAR OF THE VEHICLE AND I DON'T KNOW WHAT IT IS AND CAN'T AFFORD TO GET GOING TO FORD TO SEE WHAT IT IS. I HAVE BEEN SMELLING THIS BURNING COMING FROM THE UNDER THE HOOD AND I DON'T KNOW WHAT IT IS EITHER. MY LASTEST PROBLEM IS MY TRANSMISSION IS GOING OUT AND I HAVE HAD THIS VEHICLE FOR TWO YEARS AND I HAVE THREE MORE YEARS OF PAYMENT ON THIS VEHICLE. MY TRANSMISSION COST ME AROUND $3500 AND I DON'T HAVE ANY WARRANTY ON IT. THIS IS A LEMON I HAVE PURCHASED AND I THINK SOMETHING SHOULD BE DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297472December 30, 2009
STRUCTURE
LIFTGATE PANEL ABOVE EMBLEM (OUTSIDE) HAS CRACKED COMPLETELY TOP TO BOTTOM. WHEN I TOOK TO FORD SERVICE, THEY STATED OTHER SIDE WILL CRACK AND EVENTUALLY PANEL COULD COME OFF. MY TRUCK IS ONLY 6 YEARS OLD. IF PANEL COMES OFF, ODDS ARE IT WILL COME OFF WHILE DRIVING. I DO ALOT OF HIGHWAY MILES AND THAT COULD BE SERIOUS. I WAS TOLD THERE ARE RECALLS ON SAME PROBLEM BUT FOR DIFFERENT YEAR. THIS NEEDS TO BE REVIEWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297587December 30, 2009
VISIBILITY, SUSPENSION:REAR, STRUCTURE:BODY
ON COLD MORNINGS, THE FRONT WINDSHIELD FOGS/FROSTS UP. TURNING HEAT ON AND SELECTING DEFROST PROVIDES LITTLE TO NO AIR TO WINDSHIELD. DEALERSHIP IDENTIFIED IT AS A BROKEN VENT SELECT DOOR, REQUIRING DASHBOARD TO BE REMOVED AND PART REPLACED, $1100 FIX. IN DOING RESEARCH ON THE VENT SELECT DOOR - CARS ARE DESIGNED THAT IF THE SELECTOR BREAKS THAT THE AIR SHOULD DEFAULT TO THE FRONT DEFROST SO THAT WINDSHIELD WOULD NOT FOG/FROST AND CAUSE A LIFE THREATENING SITUATION. MULTIPLE TIMES THIS HAS OCCURRED WHILE DRIVING, ALL ALONG BELIEVING THAT THE FOGGING UP WAS DUE TO SNOW BUILD UP ON OUTSIDE VENTS. THE FACT THAT THE VENT BROKE AND DID NOT PUSH AIR TO THE WINDSHIELD IS WHY I'M LOGGING THIS COMPLAINT AS IT COULD HAVE RESULTED IN A LIFE THREATENING SITUATION. IN READING THE OTHER ENTRIES, NOTING THAT I'VE HAD TO HAVE THE REAR COIL SPRINGS REPLACED AND HAD BACK LIFTGATE REPLACED AFTER CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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