Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10459915May 29, 2012
ELECTRICAL SYSTEM
THE WORD DOOR AJAR ON MY DASH BOARD KEEPS TELL ME THAT A DOOR IS OPEN WHEN ALL THE DOORS ARE CLOSED AND I THINK THATS WHY MY INSIDE LIGHTS AND THE LIGHTS ON MY OUTSIDE MIRRAS TAKES 15-20 MIN'S TO GO OFF AFTER I HAVE ALARMED THE VEHICLE AND WHEN I GET IN TO DRIVE THE LIGHTS SHOULD GO OFF ADMEDILY BUT THEY DONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459712May 25, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, EXTERIOR LIGHTING
BRAKE LIGHTS WERE NOT LIGHTING. FUSE WAS BLOWN, REPLACED FUSE, STEPPED ON BRAKE PEDAL, THEN POOF OF SMOKE AT FUSE INSIDE, AND UNDER HOOD SMOKE CONTINUED FOR 2 MINUTES. FOUND CONNECTOR FOR SWITCH ON MASTER CYLINDER WAS MELTED AND SWITCH IS STILL BAD. DISCONNECTED CONNECTOR FROM SHORTED SWITCH CAUSING FUSE TO BLOW. THEN REPLACED FUSE AND NOW BRAKE LIGHTS WORK. CRUISE CONTROL WAS INTERMITTENT FOR THE PAST 2 MONTHS PRIOR TO THIS EVENT. CONNECTOR IS TIED TO KEEP IT SECURE UNTIL REPAIR IS MADE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10459321May 22, 2012
STEERING
I WENT TO GO PICK UP MY SON FROM SCHOOL, WHEN I WENT TO PUT IT ON DRIVE THE SHIFTING HANDLE BROKE OFF. I DIDNT EVEN DO IT HARD. I HAD TO GET MY CAR TOWED TO MY HOUSE AND HAD TO PAY TO GET IT FIXED. I LOOKED IT UP AND THERES ALOT MORE PEOPLE THAT HAVE COMPLAINTS ABOUT THIS AND THAT IT SHOULD GO TO RECALL ITS JUST NOT SAFE, WHAT IF WERE DRIVING AND CHANGING GEARS ON THE ROAD AND SOMEONE GETS HURT EVEN DEATH. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458765May 17, 2012
POWER TRAIN
I, AS SO MANY OTHERS, HAVE A FAILING TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER. FROM 2ND TO 3RD GEAR IT REFUSES TO SHIFT PROPERLY AND WHEN IT DOES IT IS EXTREMELY HARD. OTHERS HAVE EXPERIENCED THIS CONDITION WHILE THE VEHICLE WAS STILL UNDER WARRANTY AND IT IS MY BELIEF THAT FORD REALIZES THAT THE TRANSMISSION IS DEFECTIVE BUT REFUSES TO DO A RECALL. I WAS ALMOST REAR ENDED BECAUSE THE VEHICLE LOST ITS FORWARD MOMENTUM BETWEEN THE SHIFTS. I FEEL AS IF THIS IS A DANGEROUS SITUATION AND IT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458793May 17, 2012
ENGINE, ELECTRICAL SYSTEM
AT 2 AM WE SMELLED SMOKE AND SAW IT COMING FROM GARAGE, WHEN I OPENED GARAGE DOOR FLAMES WERE COMING OUT OF FRONT OF CAR. MY MOTHERS CAR BURNT AND IT IS A TOTAL LOSS. WE HAD TO CALL FIRE DEPT. MY GARAGE WAS WRECKED. MY HOUSE HAS SMOKE DAMAGE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10458826May 17, 2012
STRUCTURE
MY 2003 MERCURY MOUNTAINEER HAS A CRACK RIGHT DOWN THE MIDDLE OF THE REAR DOOR, I THOUGHT IT WAS JUST MY MOUNTAINEER BUT I SEE EVERY MOUNTAINEER OF MY MAKE AND MODEL HAS THAT SAME CRACK,WHY IS THAT, IT HAS TO BE A DEFECT FROM THE FACTORY BECAUSE EVERYBODY WITH A MOUNTAINEER OF THE SAME YEAR MAKE AND MODEL CAN'T BE RELATED. SO I WOULD LIKE TO KNOW WHY THIS CRACK HAS HAPPENED ON THESE MOUNTAINEER IS THERE A SAFETY PROBLEM BECAUSE THERE DEFINITE A STRUCTURE PROBLEM ANDITS DAMAGE TO MY I AM NOT HAPPY ABOUT THE CRACK ITS DAMAGE TO MY CAR I DIDN'T CAUSE AND MERCURY SHOULD FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458053May 10, 2012
SERVICE BRAKES, HYDRAULIC
BRAKE PEDAL WENT TO FLOOR, THEN LIFTED PEDAL, THEN I HAD BRAKES, I SHOULDN'T HAVE TO PUMP MY BRAKES TO STOP MY VEHICLE, SERVICE CENTER REPLACED FRONT ROTORS, PADS, AND REAR ROTORS AND PADS, BLEED THE SYSTEM, THIS LASTED ALL BUT 3 DAYS AND IT HAPPENED AGAIN, WHAT GIVES WITH FORD, MERCURY BRAKE ISSUES......? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457053May 1, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE EXHIBITED A QUARTER INCH CRACK FROM THE BOTTOM OF THE REAR WINDOW AND DOWN TO THE BOTTOM OF THE REAR HATCHBACK DOOR. AS A RESULT, WATER WAS ENTERING THE VEHICLE THROUGH THE CRACK. THE CONTACT STATED THAT THE REAR OF THE VEHICLE HAD STRONG ODOR OF MOLD. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 74,848.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456878April 30, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT AFTER DRIVING INTO A PARKING GARAGE, THE AIR BAG WARNING LAMP ILLUMINATED AND THE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454821April 11, 2012
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454775April 10, 2012
STRUCTURE:BODY
THERE IS A CRACK FROM THE BOTTOM OF THE REAR WINDOW RIGHT BY THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE SEEN NEARLY IDENTICAL CRACKING ON MANY OTHER MOUNTAINEERS AND EXPLORERS. I SEE A RATHER LARGE NUMBER OF THE SAME COMPLAINTS ON SEVERAL WEBSITES. OBVIOUSLY THIS IS A DEFECT THAT COULD RESULT IN INJURIES AND NEEDS TO BE RECALLED FOR SAFETY REASONS. MERCURY/FORD NEEDS TO STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454453April 8, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
MY TRANSMISSION JERKS AS I ACCELERATE DURING TRAVEL. TO ME IT'S GETTING WORSE. I HAVE HAD IT LOOKED AT. NO CODES ARE SHOWING THAT I HAVE A PROBLEM. BUT CLEARLY SOMETHING IS WRONG. I HAVE DONE THIS SEVERAL TIMES, STILL NO CODES TO INDICATE ANYTHING IS WRONG WITH MY VEHICLE. ALSO MY GAS SENSORS ARE SHOT. ENGINE LIGHT GOES IN AND OUT. MY VEHICLE HAS STOPPED IN THE MIDDLE OF ATLANTA TRAFFIC, CAUSING PROBLEMS OF OTHER VEHICLES TRAVELING IN THE DIRECTION THAT I AM WITH CHILDREN. I ALSO HAVE THE PROBLEM WITH BACKING MY VEHICLE, IT JERKS BEFORE BACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453425March 29, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT WOULD MOVE BACKWARD AND THE INTERIOR LIGHTS REMAINED ILLUMINATED WHILE DRIVING. THE FAILURE CONTINUED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE BATTERY, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000. UPDATED 04/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453102March 26, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WHILE I WAS PARKING THE CAR IN THE GARAGE, I CAME TO A STOP ABOUT 12 INCHES FROM A FILE CABINET AGAINST THE BACK WALL. THEN I PUT THE CAR IN REVERSE TO MOVE BACK A FEW INCHES FOR BETTER CLEARANCE. ALL OF A SUDDEN THE CAR UNEXPECTEDLY ACCELERATED FORWARD AND CRASHED INTO THE FILE CABINET AND TOTALED IT PLUS DAMAGED THE FRONT BUMPER, GRILL AND HOOD. NOTE THAT APPLYING THE BRAKE DID NOT STOP IT. VERY THANKFUL THAT NO ONE WAS IN THE FRONT OF THE CAR WHEN THIS HAPPEN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10452908March 25, 2012
POWER TRAIN
AT 99,000 MILES THE TRANSMISSION STARTED TO JUMP SLIGHTLY AS IT SHIFTED GEARS. THEN THE OD LIGHT CAME ON WHEN I TRIED TO GO IN REVERSE AND IT DIDN'T WANT TO MOVE. THEN, WHEN IT WAS PUT IN DRIVE IT JERKED VIOLENTLY. THE VEHICLE HAS NOT BEEN ABUSED OR HOTRODDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450722March 8, 2012
POWER TRAIN
TRANSMISSION FAILED WHILE TRAVELING @ 35 MPH, WOULD NOT SHIFT INTO NEXT GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450637March 7, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
IN JULY 2009 AT 40000 MILES THE RADIATOR HAD A HAIRLINE FRACTURE AND THE RADIATOR HAD TO BE REPLACED, PAID OUT OF POCKET BY OWNER. IN MARCH 2010, AT 60000 MILES, ANOTHER RADIATOR IS BEING PUT IN THIS VEHICLE, AGAIN OUT OF POCKET EXPENSE FOR OWNER. THERE SHOULD NOT BE A NEED FOR A VEHICLE TO HAVE HAD 3 RADIATORS AT 60000 MILES. THE DEALERSHIP STATES THIS IS A KNOWN ISSUE WITH THIS MODEL AND THAT THESE ARE POORLY PLACED AND MANUFACTURED RADIATORS. FORD/MERCURY SHOULD RECALL THESE VEHICLES AND REIMBURSE OUT OF POCKET EXPENSES FOR ANYONE THAT HAS PROOF OF RADIATORS BEING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450189March 4, 2012
POWER TRAIN
TRANSMISSION , I READ THIS IS A COMON PROBLEM WITH THIS YEAR AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449548February 28, 2012
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE CENTER PIECE EMBLEM OF THE HATCH BACK STARTED TO FRACTURE. THE VEHICLE WAS PREVIOUSLY REPAIRED WITH A NEW HATCH BACK DOOR APPROXIMATELY TWO YEARS PRIOR TO THE RECENT FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED SINCE THE RECURRENCE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 04/26/12 *BF UPDATED 05/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448460February 19, 2012
FUEL SYSTEM, GASOLINE
THE MERCURY MOUNTAINEER WILL NO LONGER TAKE IN FUEL PROPERLY. CAN NOT PUT IN MORE THAN A HALF A GALLON OF GAS AT A TIME. TOOK IT TO A MECHANIC AND THEY SAID THERE WAS NOTHING BLOCKING THE GAS FROM ENTERING THE TANK. HE SAID IT WAS THE AUTOMATIC FUEL SHUT OFF THAT WAS INSTALLED IN THE VEHICLE. HAVE NOT REPLACED IT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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