Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10436297November 18, 2011
ENGINE AND ENGINE COOLING
THE RADIATOR COOLANT SYSTEM IS JUNK. BUSTED SEALS AND HOSES ALL THE TIME. I AM BEGINNING TO THINK THIS CAR IS A LEMON. I REPLACED MY RADIATOR LESS THAN 1 YEAR AGO, HAD THE PART REPLACED WITH THE FACTORY PART FORD SUPPLIES AND ONCE AGAIN I HAVE A BUSTED SEAL AND HAVE TO REPLACE THE RADIATOR AGAIN. WHEN ARE THEY GOING TO RECALL THIS PART? SERIOUSLY I'VE DONE MY RESEARCH AND THE RADIATORS ON THESE VEHICLES BUSTING ISN'T AN ISOLATED INCIDENT. IS FORD GOING TO PAY $400.00 DOLLARS EVERY 6 OR SO MONTHS TO REPLACE MY RADIATOR. I WISH SOMEONE WOULD FILE A CLASS ACTION LAW SUIT OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436388November 18, 2011
SEATS
IN REGARDS TO FITTING TWO BACKLESS BOOSTER SEATS IN THE MIDDLE ROW OF A 60-40 FOLD BENCH: ON THE PASSENGER SIDE- THE SEAT DOES NOT SLOPE ON THE SIDES AND THE BUCKLE HAS A CLOTH STRAP AND IT IS FLEXIBLE AND MOVES OUT OF THE SLOT TO FIT TO HIS BUCKLE. THE SEAT IS SLIGHTLY WIDER THAN THE DRIVERS SIDE. DRIVER'S SIDE- THE SEAT IS MORE CONTOURED AND THE BUCKLE IS AFFIXED TO THE SEAT AND DOES NOT MOVE OR COME UP BECAUSE OF THE 60-40 SPLIT. WHEN THE BOOSTER SEAT IS PLACED OUT OF THE EDGE OF THE CONTOUR ON THE DRIVERS SIDE- IT COMPLETELY COVERS THE BUCKLE. THEREFORE, ONE MUST SIT THE BOOSTER UNSAFELY AT AN ANGLE WHERE ONE SIDE IS HIGHER THAN THE OTHER TO GET THE BUCKLE TO FIT IN. I AM CERTAIN IN THE EVENT I SLAM ON MY BRAKES OR GET REARENDED, ONE CHILD'S SEAT WOULD GO FLYING, WHEREAS THE OTHER SEAT FITS SAFE AND SECURE (PASSENGER SIDE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435345November 12, 2011
POWER TRAIN
TRANSMISSION FAILED AT 58,000 AND WAS REBUILT ( NOT REPLACED) UNDER WARRANTY. NOW LESS THAN 24,000 MILES AND 27 MONTHS LATER AT 84,000 MILES, TRANSMISSION HAS FAILED AGAIN. THE REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435347November 12, 2011
POWER TRAIN
THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435261November 11, 2011
STRUCTURE:BODY
THE REAR HATCH HINGE BROKE AS I ATTEMPTED TO CLOSE THE HATCH. THE HATCH THEN SLAMMED DOWN ON MY HEAD. FORTUNATELY, I WAS NOT INJURED - A LITTLE DAZED. MY LOCAL DEALER REPLACED THE HINGE FOR $230. I CONTACTED FORD HQ SERVICE BUT THEY REFUSED ANY CONCESSION. I HAD A SIMILAR INCIDENT IN JANUARY 2005, AND FORD REPLACED THE HINGE AT NO COST UNDER RECALL 04S20. OBVIOUSLY, THE ORIGINAL REPLACEMENT WAS NOT A PERMANENT FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432713October 25, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WAS CRACKED FROM THE TOP TO THE BOTTOM OF THE LIFT GATE. THE CRACK EXTENDED FROM THE EMBLEM AND BEGAN TO GET BIGGER DEPENDING ON THE WEATHER. THE LIFT GATE WAS REPAIRED FOUR YEARS AGO AND SHOULD BE REPAIRED AGAIN. THE CONTACT STATED THE CRACK WAS A MANUFACTURER'S DEFECT. THE CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432804October 25, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LIFT GATE PANEL WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430748October 19, 2011
STRUCTURE:BODY
MY COMPLAINT IS ON THE REAR BACK PANEL. WHEN I BOUGHT THIS CAR MY BACK PANEL CRACKED AT 76,000 MILES. OUT OF POCKET COST TO ME TO REPLACE THIS PANEL $500. NOW 2 MONTHS AGO I NOTICED A CRACK IN THAT PANEL AND DAYS LATER THE ENTIRE PANEL FLEW OFF MY CAR AS I AM DRIVING DOWN THE ROAD! I CAN ONLY IMAGINE THE SHOCK OF THE DRIVER IN THE VEHICLE BEHIND ME. FORD/MERCURY SHOULD MAN UP AND RECALL THESE. FIND A PERMANENT SOLUTION FOR AN OBVIOUS DESIGN FLAW ON THEIR PART. EVERYWHERE I GO I SEE MOUNTAINEERS AND EXPLORERS WITH CRACKED, HALF GONE OR COMPLETELY GONE REAR BACK PANELS. RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430671October 18, 2011
SEATS
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429452October 11, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WIFE WAS CLOSING LIFTGATE AND IT BROKE FROM THE HINGES. THE LEFT SIDE FELL AND HIT HER ON THE HEAD. WAS TRYING TO HOLD LIFT GATE SO GLASS WOULDN'T FALL AND BREAK. CALLED FORD AND THEY SAID IT WAS NOT A RECALL ISSUE. LOOKING ONLINE IT SEEMS THIS HAPPENS A LOT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429486October 11, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE AUTOMATIC LOCKS DO NOT WORK ON ALL THE DOORS. I'VE HAD THESE LOCKS WORKED ON, BUT THEY CONTINUE TO NOT WORK. THIS IS A SAFETY ISSUE, AS THE DOORS WILL NOT OPEN AT ALL. THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN WHEN YOU TRY THE AUTO-LOCKS, AND THE LOCK CANNOT BE MANUALLY PULLED UP, THUS LEAVING THE REAR-SEATED OCCUPANT TRAPPED IN THE CAR. THIS OFTEN TIMES WITH THE FRONT PASSENGER AS WELL. IT ALSO HAPPENS WITH THE REAR HATCH. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429528October 11, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VISIBILITY:GLASS, SIDE/REAR
REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLING ENTIRE VEHICLE WITH FLYING GLASS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429347October 10, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
I ATTEMPTED TO PUT MY VEHICLE IN REVERSE SO I COULD PULL OUT OF A PARKING SPACE. WHEN I DID THIS, THE TRANSMISSION LEVEL BROKE RIGHT OFF. THE VEHICLE, SINCE IT IS FULL-TIME AWD, CANNOT BE MOVED OR TOWED SINCE ALL THE WHEELS ARE ENGAGED IN PARK. THE METAL HOLDING THE TRANSMISSION LEVER TO THE STEERING COLUMN SHEARED OFF WHICH I CAN ONLY CONSIDER TO BE A GRAVE SAFETY RISK IF THE VEHICLE WAS IN MOTION AND THIS HAPPENED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429154October 8, 2011
POWER TRAIN
I PURCHASED THE 2006 MERCURY MOUNTAINEER IN JULY 2011. WHEN I WENT TO TAKE THE KIDS ON VACATION THE CAR HESITATED AND STOPPED ON THE HIGHWAY THEN FELT LIKE WE WERE REAR ENDED, VERY DANGEROUS WITH THE HESITATION ON ACCELERATION ALMOST CRASHED. CALLED THE PLACE I PURCHASED THEY HAVE NOW REPLACED THE TORQUE CONVERTER AND RESET THE TCM THE VEHICLE IS EVEN WORSE AND THEY ALSO HAVE HAD IT FOR 34 DAYS ON AND OFF. CALLED FORD THEY SAID THEY HAVE NO PROGRAM TO FIX AND WILL NOT REPLACE THE TRANSMISSION WHICH NEEDS TO BE REPLACED. THE DEALER REPORTS WITHOUT A BAD CODE EVEN THOUGH THEY KNOW THE VEHICLE IS HAZARDOUS THEY CANNOT FIND THE PROBLEM TO FIX, I SAID PLEASE JUST REPLACE THE TRANSMISSION AND UNFORTUNATELY TO NO AVAIL I HAVE PURCHASED A $18,000 HAZARD THAT I ONLY WAS ABLE TO DRIVE FOR 30 DAYS, TRADED MY OTHER VEHICLE AND GAVE THEM $1600 CASH FOR DOWNPAYMENT I JUST WANT MY VEHICLE FIXED.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429200October 8, 2011
ENGINE AND ENGINE COOLING
I HAVE LEAK IN MY RADIATOR, AND AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND OUT THAT THERE IS ALOT OF COMPLAINTS ABOUT THAT TYPE OF RADIATOR IN THAT VEHICLE, AND EVERY ONE OF THE CASES IS IDENTICAL AND NOW I AM THE NEXT VICTIM OF THIS RADIATOR FAILURE. SOME THING NEEDS TO BE DONE ABOUT THE RADIATOR PROBLEMS MERCURY IS HAVING ON THE 2006 MOUNTAINEERS. MY VEHICLE IS VERY WELL MAINTAINED AND DON'T EVEN HAVE 60,000 MILES ON IT YET.I COMPLETELY UNDERSTAND THERE WILL ALWAYS BE SOME KIND OF MECHANICAL ISSUES TO DEAL WITH NOTHING LAST FOREVER, BUT MOST RADIATORS USUALLY OUTLAST THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429033October 7, 2011
POWER TRAIN, STEERING
TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10428441October 4, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE RADIATOR STARTED TO OVERHEAT. THE DRIVER WAS ABLE TO CONTINUE DRIVING AND ADDED WATER TO THE RADIATOR. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THE FAILURE WAS CAUSED BY NORMAL WEAR AND TEAR. IN ADDITION, HE NOTICED THAT WHEN SHIFTING FROM PARK TO REVERSE, THE VEHICLE WOULD HESITATE AND JERK VIOLENTLY INTO THE CORRECT GEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428385October 3, 2011
POWER TRAIN, STEERING
I HAVE HAD A PROBLEM FOR A COUPLE YEARS WHEN I PUT THE CAR IN GEAR IT DOESN'T "LOCK" IN THE GEAR I HAVE TO ADJUST IT TWICE, DIDN'T THINK MUCH OF IT AND THANK GOD NO ACCIDENT. BUT I JUST LEARNED TO DEAL WITH IT UNTIL I SAW THIS. WANT UPDATES ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425708September 16, 2011
UNKNOWN OR OTHER
BACK HINGE BROKE ALLOWING THE GLASS TO FALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425349September 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY
TRANSMISSION JERKING AND JUMPING INTO GEAR, AND REVERSE, ROLL FORWARD IN PARK ON A HILL. LIFTGATE HAS A CRACK AROUND AND UNDER THE SYMBOL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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