Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10486594November 30, 2012
POWER TRAIN
THE SHIFT LEVER SNAPPED OFF, IN REVERSE, WHILE ATTEMPTING TO PUT INTO PARK. THE LEVER BROKE IN SUCH A WAY THAT THE VEHICLE WAS STUCK IN GEAR WITH NO MEANS TO PUT IN PARK. THE BASE OF THE LEVER THAT OPERATES THE GEAR CHANGE MECHANISM APPEARS TO BE MADE OF POROUS METAL. I WAS FORCED TO LEAVE MY VEHICLE IN REVERSE, WITH THE KEYS STUCK IN THE IGNITION, UNTIL I WAS ABLE TO ARRANGE A TOW. THANKFULLY I WAS NOT IN TRAFFIC, ON A HILL WHEN THIS HAPPENED. I WAS ABLE TO PLACE SOME ITEMS BEHIND THE WHEELS TO PREVENT ROLLING (EMERGENCY BRAKE DOES NOT WORK WELL). THIS APPEARS TO BE A COMMON PROBLEM AS THERE ARE NUMEROUS DOCUMENTED COMPLAINTS (ENOUGH THAT A PARTS MANUFACTURER HAS COME UP WITH A MORE DURABLE REPLACEMENT PART). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485935November 25, 2012
VEHICLE SPEED CONTROL
WHEN BRAKING THE VEHICLE ACCELERATES, WHEN SLOWING DOWN TO A STOP SIGN OR A RED LIGHT AND IT HAPPENS WHEN PARKING FORWARD OR REVERSE. I RECENTLY PURCHASED THE VEHICLE 8/2012. I AM VERY DISPOINTED BECAUSE I REALLY LIKE THIS SUV. I HOPE THE DEALER WILL FIX THIS SPEED CONTROL PROBLEM FREE OF CHARGE BECAUSE THIS SITUATION COULD GET DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484934November 16, 2012
STRUCTURE:BODY
THE HASN'T BEEN AN ACCIDENT. I WANTED TO REPORT THAT I HAVE A CRACKED TAILGATE ON MY VEHICLE. THE CRACK APPEARED ONE MORNING - I WASN'T EVEN DRIVING THE VEHICLE. THE CRACKED BEGINS AT THE TOP OF THE TAILGATE, AROUND THE EMBLEM PART OF THE LIFT GATE, THEN DOWN TOWARDS THE TAILGATE LIFT HANDLE. I CALLED MY LOCAL FORD DEALER, CITRUS FORD, ONTARIO, CA, BUT WAS INFORMED THERE WASN'T A RECALL AND THE ISSUE HAD TO DEAL WITH WATER LEAKING INTO THE LOCKING MECHANISM AND CRACKING BECAUSE ITS PLASTIC AND NOT METAL. AT LEAST THE DEALERSHIP DIDN'T ACCUSE ME OF BEING IN AN ACCIDENT, BUT NO EFFORTS WERE MADE TO REPAIR THE CRACKED TAILGATE AT NO COST TO ME, THE CUSTOMER. CAN NHTSA PUSH FORD TO RECALL THIS MATTER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483738November 8, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS OPENING THE REAR DOOR WHEN THE REAR LIFT GATE WINDOW FRACTURED AND DROPPED ON THE CONTACT'S HEAD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE HINGES FROM THE LIFT GATE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 120,000. UPDATED 05/08/13*LJ THE CONSUMER STATED ONLY THE LIFT GATE HINGES WERE REPAIRED. THE HYDRAULIC LIFT WOULD NOT RAISE FULLY. THE CRACK AROUND THE MERCURY MEDALLION WAS NOT REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482280October 25, 2012
ENGINE AND ENGINE COOLING
VEHICLE NEEDED A RADIATOR. THE DEALERSHIP REPLACED THE RADIATOR AND CONTINUES TO LEAK ANTIFREEZE CAUSING VEHICLE TO OVER HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479440October 9, 2012
POWER TRAIN, WHEELS
I GOT INTO MY MOUNTAINEER AND NOTICE A FAMILIAR RUMBLE. MY WHEEL BEARINS WENT BAD AGAIN! I WILL BE REPLACING THESE FOR THE 4TH TIME NOW. THIS IS ON TOP OF HAVING TO HAVE THE TRANSMISSION REBUILT TO THE TUNE OF $3700. I LOVE TO DRIVE THIS CAR BUT IT CONSTANTLY NEEDS REPAIRS AND THE REPAIRS NEED REPAIRS. I CAN NOT AFFORD A NEW CAR BUT I CAN'T KEEP FIXING THIS ONE!!! I HAVE ALSO HAD TO REPLACE THE INTAKE MANIFOLD ONLY TO FIND OUT FORD HAD A FLY BY NIGHT LAW SUIT AND NEVER NOTIFIED PEOPLE TO HAVE THERE INTAKES CHECKED SO THAT WAS ANOTHER $300 JUST FOR THE PART. I THINK FORD SHOULD HELP US OUT THAT HELPED THEM OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479248October 8, 2012
STRUCTURE:BODY
WHEN LIFTING UP REAR WINDOW SECTION (TOP HALF OF REAR DOOR) THE HINGES BROKE CAUSING THE WINDOW AND IT'S FRAME TO FALL DOWN. WINDOW FRAME WAS BARELY HANGING BY PISTON SUPPORTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479249October 8, 2012
STRUCTURE:BODY
BACK HINGES BROKE ALLOWING THE GLASS TO FALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479251October 8, 2012
STRUCTURE:BODY
THE BACK LIFT GATE IS CRACKED FROM THE BOTTOM OF THE WINDOW, AROUND THE SIDE OF THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE NOTICED THE SAME CRACKING ON ALMOST EVERY OTHER MOUNTAINEER ON THE ROADS, AND I SEE A HUGE NUMBER OF THE SAME COMPLAINT ON THE NHTSA WEBSITE. OBVIOUSLY THIS IS A DEFECT AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478865October 6, 2012
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY, VISIBILITY/WIPER
MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10478864October 6, 2012
POWER TRAIN
I PULLED INTO A PARKING LOT AND HAD THE ENGINE RUNNING WHILE IT WAS STILL IN DRIVE. I HAD MY FOOT ON THE BRAKE PEDAL AND WAS LOOKING THROUGH THE CENTER CONSOLE TO FIND MY PHONE. AFTER FINDING MY PHONE, I SHUT THE VEHICLE OFF AND PULLED THE KEY OUT OF THE IGNITION. I RETURNED TO THE VEHICLE ROUGHLY 45 MINUTES LATER TO FIND THAT I HAD LEFT THE VEHICLE IN DRIVE AND IT HAD ALLOWED ME TO SHUT THE ENGINE OFF AND REMOVE THE KEY FROM THE IGNITION WHILE IT WAS STILL IN DRIVE. LUCKILY, THE PARKING LOT WAS LEVEL AND THE VEHICLE DID NOT ROLL AWAY. EVER SINCE THAT DAY, THE VEHICLE WILL ALLOW ME TO REMOVE THE KEY FROM THE IGNITION, REGARDLESS OF WHAT POSITION THE SHIFT LEVER IS, AS LONG AS THE ENGINE IS TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477064September 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SHIFTER WOULD NOT SHIFT INTO PARK DUE TO A DEFECTIVE SHIFT CABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC ADVISED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE SHIFTER CABLE REPLACED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473683September 4, 2012
POWER TRAIN, UNKNOWN OR OTHER
WE BOUGHT THE CAR 2 YEARS AGO AND A FEW MONTHS AFTER WE HAVE PURCHASED IT, IT STARTED TO ACT UP. WHEN WE PULL THE SHIFT GEAR TO REVERSED, IT JERKS REAL BAD AS IF WE WERE REAR ENDED. A FEW TIMES, THE SHIFT GEAR WOULD BE STUCK. WE COULD NOT PULL THE SHIFTER DOWN TO REVERSE FROM PARK. IT NORMALLY TAKES US AN HOUR SO TO DO IT BUT TONIGHT, IT WAS WORST. WE WERE STUCK ON PARK...FINALLY AFTER AN HOUR, WE WERE ABLE TO PULL IT FROM PARK AND ONTO REVERSE FROM THE GARAGE. ONLY THIS TIME REVERSE WAS PARK, NEUTRAL WAS REVERSE, DRIVE WAS NEUTRAL AND 3 WAS DRIVE. IT WAS SO FRUSTRATING....AND TO TOP THAT OFF, MY HUSBAND AND I BOTH GOT INTO A HEATED ARGUMENT OVER THIS STUPID CAR!! WE STILL CANNOT GET IT FIXED BECAUSE WE DON'T HAVE THE MONEY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473228August 31, 2012
UNKNOWN OR OTHER
I OPENED THE WINDOW HATCH ON THE BACK OF THE VEHICLE AND THE WINDOW HINGE BROKE AND THE WINDOW STARTED TO SLIP DOWN ALMOST BRAKING MY NOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472892August 29, 2012
SEATS
I WAS DRIVING ALONG AND THE DRIVER SEAT STARTED GOING BACK. THIS IS HAPPENING FREQUENTLY. IT WILL GO SO FAR BACK THAT I CANNOT REACH BRAKES OR GAS PEDALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472722August 28, 2012
STEERING, ENGINE
I WAS DRIVING ON THE HIGHWAY AND NOTICED THAT MY STEERING WAS NOT WORKING WELL. MY ENGINE WAS OVERHEATING AND EVENTUALLY SHUT OFF. I HAD TO PULL OVER ON THE SIDE OF THE HIGHWAY. WHEN I GOT SOMEONE TO LOOK AT THE CAR, WE REALIZED IT HAD NO COOLANT. WE FILLED UP THE COOLANT AND EVERYTHING SEEMED FINE. ABOUT A MONTH LATER I NOTICED THAT THE ENGINE WAS MAKING THE SAME NOISE AS IT HAD BEFORE AS IF IT WERE WORKING TOO HARD. I CHECKED THE COOLANT AND IT WAS COMPLETELY EMPTY AGAIN. I HAVE A FRIEND WHO ALSO OWNS THE MM AND HAD THE SAME PROBLEM. THE REPAIR AND COST OF A NEW RADIATOR WAS 1500. FORD/MERUCY NEEDS TO DO A RECALL ON THIS PRODUCT AND GET IT TAKEN CARE OF. I JUST PURCHASED THIS CAR IN JANUARY AND SHOULD NOT HAVE TO BE SPENDING SO MUCH MONEY ON A REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472784August 28, 2012
SERVICE BRAKES, WHEELS
I HAVE A 2000 MERCURY MOUNTAINEER THAT I HAVE HAD FOR 2YRS. NOW. I KEEP UP THE MAINTENANCE ON THIS CAR. I KEEP THE OIL CHANGED TIRES ROTATED, BRAKES FIXED, PASS THE EMISSION TEST EVERY YEAR SINCE PURCHASING IT. I'VE HAD THIS SQUEALING HIGH PITCH GRINDING NOISE COMIN FROM THE REAR TIRES.IT IS VERY LOUD. I HAVE NEW BRAKES ALL THE WAY AROUND,SHOES,ROTORS,PADS,IN IT STILL MAKES THIS VERY LOUD NOISE.IT HAS GOTTEN LOUDER SINCE I HAVE ALL NEW BRAKES. I DON'T KNOW WHAT THIS NOISE IS, BUT I KNOW ITS EMBARRASSING TO DRIVE,CAUSE THE NOISE IS SO LOUD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472347August 24, 2012
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DEACTIVATED THE CRUISE CONTROL WHEN THE VEHICLE SUDDENLY STALLED. THE FAILURE ALSO RECURRED WHEN DRIVING AT SLOWER SPEEDS OR WHEN DECELERATING WITH THE CRUISE CONTROL ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THERE WAS A RECALL AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THERE WAS A MANUFACTURER'S VOLUNTARY RECALL ISSUED BUT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 9/21/12 *CN THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THERE WAS A TOTAL SHUTDOWN OF THE ONBOARD COMPUTER, BECAUSE THE POWER STEERING AND POWER BRAKES ALSO FAILED. RECOVERY REQUIRED GETTING THE VEHICLE STOPPED ON THE SHOULDER AND TURNING OFF THE IGNITION. UPDATED 10/04/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471990August 23, 2012
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE RADIATOR WAS CRACKED AND HAD TO BE REPLACED TWICE. THE DEALER REPLACED THE RADIATOR SIX YEARS AGO AND ALSO NEEDED REPLACING RECENTLY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 95,000. UPDATED 9/12/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471884August 22, 2012
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH THE FRONT DRIVERS SIDE SEAT SLID FORWARD INDEPENDENTLY. THE INTERIOR LIGHTING ILLUMINATED IN THE VEHICLE AS IF AS IF A DOOR HAD OPENED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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