Mercury Milan Complaints

2,579 consumer complaints on file.

#10821948January 25, 2016
STEERING
ELECTRONIC POWER STEERING FAILED. VEHICLE BECAME DIFFICULT TO STEER FOR MY DAUGHTER DRIVING THE CAR. SHE WAS DRIVING ON LOCAL STREETS. THE EFFORT FOR STEERING WAS INCREASED GREATLY AND COULD HAVE LED TO AN ACCIDENT. SHE MANAGED TO PULL OVER SAFELY. THERE IS A CURRENT RECALL ON THE 2011 MERCURY MILAN #15V340000 THAT IS FOR THE SAME ISSUE. STEERING GEAR WAS REPLACED TO RESOLVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822102January 25, 2016
STEERING
POWER STEERING LIGHT CAME ON AND IMMEDIATELY POWER STEERING STOPPED. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821358January 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING FAILURE: MY POWER STEERING FAILED WHILE DRIVING AND THE ADVANCETRAC LIGHT CAME ON. MY WIFE WAS MAKING A TURN ON CITY STREET WHEN THE FAILURE HAPPENED. WE HAVE 87000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821178January 20, 2016
STEERING
I WAS BACKING OUT OF A PARKING SPOT AND WHEN I PUT IT IN DRIVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE DASHBOARD STATED " SERVICE ADVANCE TRAC". AFTER PULLING OVER AND CHECKING EVERYTHING OUT. I WAS ABLE TO DRIVE IT WITHOUT POWER STEERING TO A FAMILY MEMBERS HOUSE. AFTER LEAVING THE CAR THERE FOR A FEW DAYS, I STARTED IT UP AND EVERYTHING SEEMED FINE. I AM CONCERNED DRIVING THIS CAR GIVEN THAT IT SEEMS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821277January 20, 2016
WHEELS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820574January 15, 2016
ELECTRICAL SYSTEM
THIS COMPLAINT IS SIMILAR TO NHTSA ID NUMBER: 10543085. 08 MERCURY MILAN WITH 3.0L 139,226 MILES STARTED MISSING AND BUCKING WHILE DRIVING 60 MPH ON THE HIGHWAY. TOOK CAR TO THE LOCAL FORD DEALER WHO TOLD ME THAT COIL ON PLUG #4 (COP) WAS MELTED AND HAD FRIED THE VEHICLES PCM. THE FORD DEALER QUOTED ME $2,630.70 FOR THE REPAIR. HE TOLD ME THIS ISSUE WAS COMMON AND KNOWN BY FORD. I CAN SEE HOW A COP CAN GO BAD AFTER 139,226 MILES, BUT I HAVE A HARD TIME WITH A COP MELTING AND SENDING SOME SORT SPARK BACK TO THE PCM AND DESTROYING A $700 PART. TERRIBLE ENGINEERING PRACTICE FORD. IN ORDER FOR THE COP TO MELT TO A POINT SUCH THAT IT DID, IT WOULD HAD TO BE CLOSE TO STARTING AN ENGINE FIRE. THAT WOULD BE VERY BAD INDEED. THIS COULD HAVE EVEN CAUSE A LOSE OF CONTROL AT HIGHWAY SPEEDS. YOU DO THE MATH THE RESULT OF THAT. NOT GOOD. I ALSO FIND IT HARD TO BELIEVE THAT THERE HAS BEEN NO RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820019January 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING FAILURE: MY POWER STEERING FAILED WHILE DRIVING AND THE ENGINE LIGHT CAME ON. DRIVING THE CAR WAS DIFFICULT WHILE I WAS ON THE HIGHWAY WITH MY DAUGHTER IN THE CAR. I CONTACTED FORD CUSTOMER SERVICE AND THEY ARE AWARE OF ALL THE COMPLAINTS, BUT REFUSE TO OFFER ANY GOOD WILL PROGRAM OR RECTIFY THE SITUATION. . I HAVE 115,000 MILES AND I WAS TOLD THAT THE WARRANTY WAS ONLY 5 YRS. /60,000. I HAVE READ SEVERAL COMPLAINS ON THE 2010 MERCURY MILAN PREMIER SERIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819736January 12, 2016
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW WARNING INDICATORS ILLUMINATED. THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PSCM MALFUNCTIONED AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817353January 1, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER'S SIDE BRAKE LIGHT STAYS ILLUMINATED ALL THE TIME WHILE VEHICLE IS ON AND WHILE DRIVING, INSTEAD OF ONLY TURNING ON WHEN BRAKE IS PRESSED DOWN. IN NOVEMBER I NOTICED THE DRIVER'S SIDE BRAKE LIGHT BEGIN TO FLICKER WHILE PARKED. SINCE IT IS A MALFUNCTION WITH THE LED LIGHTS, THE ENTIRE BRAKE LIGHT HOUSING WOULD HAVE TO BE REPLACED, A ROUGHLY $410 REPAIR. FOR AS OFTEN AS I HAVE SEEN OTHER 2011 MERCURY MILAN OWNERS COMPLAIN ABOUT THIS, YOU WOULD THINK THIS WOULD HAVE BEEN RECALLED ALREADY. I HAVE BEEN TOLD THE BRAKE LIGHT CONSTANTLY STAYING ON IS DISTRACTING AND VERY BRIGHT TO OTHER DRIVERS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816816December 29, 2015
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND WHEN THE KEY WAS TURNED OVER, THERE WAS A WARNING INDICATOR FOR THE POWER STEERING. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS AT THE DEALERS FOR LONGER THAN THREE WEEKS AS THE CONTACT WAS WAITING FOR A PERMANENT REPAIR REMEDY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,905. UPDATED 03/18/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809388December 10, 2015
STEERING
WHILE ATTEMPTING TO MAKE A TURN IN AN INTERSECTION THE POWER STEERING SUDDENLY FAILED ON THE CAR. VEHICLE WAS TRAVELING AT APPROXIMATELY 15MPH AT THE TIME OF THE INCIDENT. AFTERWARDS THE "POWER STEERING FAILURE" AND "SERVICE ADVANCETRAC" LIGHTS WERE DISPLAYED. INCIDENT NEARLY RESULTED IN AN ACCIDENT. THIS IS A SERIOUS SAFETY ISSUE. UPON INVESTIGATION I HAVE FOUND THAT THE SAME ISSUE OCCURRED ON THE 2011-2012 MERCURY MILAN WITH THE SAME PART AS THE PROBLEM (STEERING MOTOR SENSOR) THAT RESULTED IN A RECALL FOR THOSE MODEL/YEARS. AS IT IS THE SAME PART IT SHOULD FALL UNDER THIS SAME RECALL, HOWEVER IT DOESN'T. THIS PART IS CONTAINED WITHIN THE RACK AND PINION SYSTEM REQUIRING REPLACEMENT OF THE ENTIRE SYSTEM AT A COST OF $1800-$2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808958December 8, 2015
SERVICE BRAKES, POWER TRAIN, STEERING
WELL, THERE HAVE BEEN LOTS OF PROBLEMS WITH MY MERCURY. ON MY TRIPS TO TENNESSEE TO CARE FOR MY ELDERLY PARENTS, ON A RETURN TRIP FROM TENNESSEE TO FLORIDA, MY CAR LOST POWER STEERING AND SLOWED TO A CRAWL. I WAS ABLE TO MANIPULATE MY CAR TO THE SIDE OF THE ROAD WHERE IT WAS NOT OVERHEATING BUT WOULD NOT INCREASE IN SPEED PAST 20 MPH. I WAS ABLE TO TAKE AN EXIT AND FIND AN AUTOPARTS STORE AND HAVE THE ENGINE CHECKED, THE BELT HAD COME COMPLETELY OFF WITHOUT BEING BROKEN. I HAD TO HAVE THIS REPLACED. I HAVE EXPERIENCED A TOTAL LOSS OF COOLANT WHEN THE HOSE BROKE LOOSE. ALSO, MY PROBLEMS WITH THE WEAR AND REPLACEMENT OF BRAKE PADS AND ROTORS VERY, VERY FREQUENTLY. THIS SEEMS TO BE A MAJOR ISSUE WITH THIS CAR. THIS MORNING, 12/8/2015, ON MY WAY TO WORK THE WRENCH LIGHT CAME ON AND I NOTICED MY CAR JUMPING WHEN SLOWING AND CHANGING TO THE LOWER GEARS AND ALSO UPON ACCELERATING, THE JUMPING ALSO OCCURRED. I HAVE CONTACTED MY MECHANIC AND AM AWAITING A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808849December 7, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN FUEL WAS PUMPED INTO THE FUEL TANK, THE FUEL SPEWED BACK OUT OF THE TANK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE CRACKED, CAUSING THE FUEL TANK TO LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808580December 5, 2015
EXTERIOR LIGHTING
GOT A TICKET FOR DRIVER SIDE BRAKE LIGHT BEING OUT. NEXT DAY FOUND OUT BRAKE LIGHT IS $300 THAT IS INSANE THIS IS NOT A HIGH END VEHICLE. AN LED LIGHT IS THE CHEAPEST LIGHT EVER INVENTED. IF FORD DOESN'T MAKE THIS A RECALL I WILL NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN .....TOTAL RIPOFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808346December 4, 2015
SERVICE BRAKES
PURCHASED THE 2008 MERCURY MILAN USED IN 2011. FIRST EXPERIENCE WITH ANTI LOCK BRAKES, SO THE FIRST TIME ON WET PAVEMENT APPROACHING LIGHT AND THE BRAKE PEDAL JIGGLED WHEN BEING PRESSED, CONCERNED THE CAR WOULD NOT STOP. BRAKE PEDAL FROM THAT INCIDENT STAYED LOW FOR A COUPLE OF DAYS, BUT THEN RETURNED TO NORMAL POSITION WHEN PRESSED. THIS ISSUE OCCURS WHEN PRESSING BRAKE OVER POTHOLES, IN WET CONDITIONS. UNFORTUNATELY, THIS RECENT EPISODE HAS LASTED FOR MORE THAN 10 DAYS WHICH CAUSED ME TO TAKE CAR TO DEALER REPAIR AND TO DO RESEARCH WHICH LED ME TO ENUMERABLE COMPLAINTS ABOUT THIS VEHICLES DEFECT. I HAVE READ POST OF THOSE WHO HAVE SPENT OVER A THOUSAND DOLLARS TO HAVE REPAIRED AND STILL EXPERIENCE THE PROBLEM, WE ARE A ONE CAR FAMILY AND I AM NOT IN A FINANCIAL POSITION TO INVEST MONEY AND NOT GET THE RESULTS OF HAVING RESOLVED. THIS ISSUE (ABS) REGARDING THE 2008 MERCURY MILAN IS UNACCEPTABLE AND THERE NEEDS TO BE A RECALL ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808535December 4, 2015
EXTERIOR LIGHTING
TAIL LIGHT RECALL. LED LIGHTS HAVE A SHORT AND LEFT TAIL LIGHT REMAIN ILLUMINATED AS IF APPLYING THE BRAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807427November 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN TO ACCELERATE AND SURGED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A CURB. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED.. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. ...UPDATED 01/13/16 *BF VIN UPDATED AND CAR FIXED UPDATED 4/30/18/*JB *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10807281November 28, 2015
SERVICE BRAKES
WHILE DRIVING IF HITTING A SPEED BUMP, POT HOLE, OR SOMETHING SIMILAR THE ABS WOULD KICK IN. THIS WOULD CAUSE THE BRAKE PEDAL TO BE PUSHED ALL THE WAY TO THE FLOOR BEFORE THE BRAKES WOULD ENGAGE. THE LAST TIME THIS HAPPENED WAS JUST DRIVING AND CAME UP TO THE STOP SIGN AND THE ABS ACTED AS IF IT KICKED IN AND HAD TO PUSH THE BRAKE PEDAL ALL THE WAY DOWN. NORMALLY AFTER TURNING THE CAR OFF AND BACK ON THE BRAKES WOULD GO TO NORMAL, BUT HAS NOT THIS TIME. CHANGED THE BRAKE PADS, FRONT AND REAR, THE MASTER CYLINDER, AND STILL NO IMPROVEMENT. AFTER READING THAT THERE WAS A RECALL ON OTHER YEARS FOR THE ABS, FOUND THAT THE ABS IS THE PROBLEM WITH MINE AS WELL. HAVE RECENTLY READ THAT OTHER VEHICLES ARE HAVING THE SAME PROBLEM AS MINE. ABS KICKING IN FOR NO REASON AND NOT HAVING BRAKES UNTIL THE PEDAL IS COMPLETELY PRESSED TO THE FLOOR. THIS STARTED HAPPENING SINCE I HIT 80,000 MILES AND NOW HAVE 89,XXX AND IT HAS RECENTLY GOTTEN MUCH WORSE, UNABLE TO DRIVE THE VEHICLE AND UNABLE TO AFFORD TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806687November 25, 2015
POWER TRAIN
VEHICLE ENGINE LIGHT AND WRENCH LIGHT COMES ON. VEHICLE RPM'S GOES UP CAUSING VEHICLE TO SLOW DOWN ON EXPRESSWAY. IF YOU STOP AND RESTART THE VEHICLE, IT RESETS AND DRIVES NORMAL. A COUPLE TIMES A DAY THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806797November 25, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS TRAVELING ON A TWO LANE HIGHWAY GOING ABOUT 60 MPH WITH MY TWO GRANDDAUGHTERS IN THE CAR WITH ME, WHEN ALL OF A SUDDEN I LOST POWER AND THE CAR BEGAN TO DECELERATE. THE WRENCH LIGHT CAME ON. I PULLED OVER TO THE SIDE OF THE ROAD AND AFTER CALLING MY MECHANIC I TURNED THE CAR OFF. I WAITED FOR ABOUT 5 MINUTES AND RESTARTED THE VEHICLE. THE WRENCH LIGHT WENT OFF AND I WAS ONCE AGAIN ABLE TO DRIVE THE VEHICLE. THIS IS VERY DANGEROUS IF IT SHOULD HAPPEN ON A MAJOR FREEWAY IN RUSH HOUR TRAFFIC. SOME INTERNET RESEARCH INDICATES THAT THIS HAS BEEN A MAJOR PROBLEM WITH THE MERCURY AND OTHERS. I CALLED A FORD DEALER WHO SAID MY CAR WAS NOT PART OF THE EXTENDED WARRANTY THAT WAS PART OF THE "CUSTOMER SATISFACTION PROGRAM" AND HE WOULD NOT TELL ME ANY OTHER INFORMATION CITING LIABILITY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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