Mercury Milan Complaints

2,579 consumer complaints on file.

#10863250May 4, 2016
SERVICE BRAKES
THE BRAKE PEDAL NEEDS TO BE PUSHED DOWN TO THE FLOOR; IT IS NOT SAFE. WHEN TAKEN TO THE SHOP, I FOUND OUT THAT IT'S AN ABS PUMP ISSUE. UPON SEARCHING ONLINE, IT'S A WIDESPREAD PROBLEM WITH FUSIONS AND MILANS FROM 2006-08. THE BRAKE PEDAL MUST BE PUSHED ALL THE WAY DOWN ANY TIME THAT BRAKING IS REQUIRED. THIS IS A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862631May 2, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TOOK CAR IN TO FORD DEALER FOR SERVICING PER RECALL 15S34 ON 4/27/16. DEALER NOTIFIED ME THAT BRAKE LIGHTS ARE; "....STUCK ON WHEN PARKING LIGHTS OR HEADLIGHTS ARE ON -- THEY WORK IF HEADLIGHTS ARE OFF ....". (SEE NOUGHTON FORD AURORA, CO INVOICE # FOCS418452). THIS IS A HAZARD!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861514April 26, 2016
FUEL SYSTEM, GASOLINE
I RECEIVED A RECALL NOTICE (15V-793) FROM FORD IN JANUARY 2016 ABOUT THE CANISTER PURGE VALVE, VAPOR CANISTER, GAS TANK, AND POWER CONTROL MODULE ON MY 2010 MERCURY MILAN. I TOOK IT TO THE FORD DEALER AND THEY DID AN ELECTRONIC TEST AND SAID IT WAS OK. ONE MONTH LATER THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID THE PROBLEM WAS THE PRIOR RECALLED CANISTER PURGE VALVE. TOOK IT BACK TO THE DEALER AND THEY DID THEIR ELECTRONIC TEST AGAIN AND SAID IT WAS THE GAS TANK FILL TUBE VALVE. FOUR DAYS LATER THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE CODES AGAIN SAID IT WAS THE CANISTER PURGE VALVE. THIS TIME THE DEALER DID AS I ASKED THEM AND MECHANICALLY CHECKED THE VALVE, AND DISCOVERED THAT IT AND THE VAPOR CANISTER HAD FAILED. HOWEVER, FORD WILL NOT COVER THE REPAIR. IS THIS ALLOWED? I WILL MAIL A LETTER WITH MORE DETAIL. AFTER RESEARCHING THE ISSUE, THIS PARTICULAR VALVE COMMONLY FAILED BY STICKING OPEN OR CLOSED AND THE ONLY WAY TO DETECT IT, WAS TO DO A MECHANICAL TEST BY TAKING THE HOSES OFF AND CHECKING FOR PRESSURE OR VACUUM. THE DEALER DID NOT PERFORM THE TEST PROPERLY. UPDATED 05/31/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860245April 19, 2016
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN PREMIER IS HAVING THE SAME LIGHTING PROBLEMS THAT I HAVE BEEN READING ABOUT. THE TAIL LIGHT LED'S ARE GOING OUT ONE BY ONE. MY SON THE POLICE OFFICER JUST POINTED THIS OUT TO ME. HE NOTICED THIS AFTER FOLLOWING ME HOME THE OTHER NIGHT. I AM READING THAT THIS IS AN EXPENSIVE REPAIR. IT IS THE LEFT TAIL LIGHT NOW, BUT I GUESS THE RIGHT WILL EVENTUALLY GO TOO. I ALSO HAD TO HAVE BOTH OF THE FRONT HEAD LIGHTS REPAIRED. MY LOCAL MECHANIC WAS ABLE TO DO THIS FOR ME AT A FAIRLY REASONABLE COST. AFTER I HAD TO HAVE THE EXPENSIVE LAMP BULBS REPLACED SEVERAL TIMES. A RECALL ON THE REAR LIGHTS WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854831April 11, 2016
STEERING
"SERVICE POWER STEERING NOW" "SERVICE ADVANCE TRAC" LIGHTS APPEARED WHILE DRIVING AND NOTHING SEEMED TO BE WRONG AT THAT TIME AND THEN TURNED BACK OFF. TURNED CAR OFF AND PARKED FOR OVER AN HOUR. STARTED THE CAR THE LIGHTS FLASHED BACK ON AND THE POWER STEERING WENT OUT. THIS IS NOT COVERED UNDER A RECALL EVEN THOUGH THE 2011 MERCURY MILAN IS COVERED UNDER THE RECALL. CALLED FORD AND THEY SAID THE ONLY WAY TO EVEN HAVE THIS COVERED IS TO PAY A FEE FOR THE CAR TO BE DIAGNOSED UNDER THE RECALL AND HAVE IT SENT IN TO THE SPECIAL SERVICE SUPPORT CENTER. THEY MAY NOT COVER THE ISSUE, EVEN THOUGH ALL THE OTHER RELATED VEHICLES HAVE BEEN RECALLED FOR THIS SAME ISSUE. I AM STILL PAYING ON MY CAR AND SHOULD NOT HAVE TO FORK OVER $2000 FOR THIS TO BE REPAIRED WHEN OTHERS DON'T HAVE TO PAY A DIME FOR THE SAME EXACT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854061April 7, 2016
AIR BAGS
AIR BAG LIGHT COMES ON INTERMITTENTLY ETHER WHILE DRIVING OR STATIONARY. NUMEROUS COMPLAINTS ON INTERNET ABOUT THIS PROBLEM. CAR HAS ONLY 15,522 MILES . HAD CAR IN FOR RECALL 15S34. TOLD THEM ABOUT AIR BAG LIGHT AND AT THAT TIME LIGHT WAS ON. THEY TOLD ME IT WAS OUT OF SAFETY EQUIPMENT WARRANTY. CONTACTED FORD THEY TOLD ME MY COMPLIANT WAS NOTED AND THAT I NEED NOT CONTACT NHTSA BECAUSE THEY WILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852391March 30, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE WAS SPUTTERING, AN ABNORMAL NOISE WAS COMING FROM THE VEHICLE AND THE RPMS FLUCTUATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER BURNED OUT THE COILS AND THE COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10851966March 28, 2016
POWER TRAIN
I WAS DRIVING MY 2010 MILAN ON THE HIGHWAY WHEN IT SUDDENLY LOST POWER, I WAS ABLE TO COAST OFF THE ROAD. AFTER TRYING FOR APPROXIMATELY 45 MIN I WAS ABLE TO START IT AND DRIVE IT HOME. ABOUT 2 WEEKS LATER IT DID THE SAME THING AS I WAS PULLING OUT OF A PARKING SPACE. BOTH TIMES I NARROWLY AVOIDED BEING REARENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851158March 23, 2016
STEERING
"SERVICE POWER STEERING" APPEARED ON DASHBOARD WHILE DRIVING. I HAD NOTICED THE CAR SEEMED TO BE PULLING TO THE RIGHT BUT POWER STEERING WAS WORKING. I THEN PARKED FOR AWHILE AND WHEN I RESTARTED THE CAR THE WARNING STATED "SERVICE POWER STEERING NOW" WITH ALSO A WARNING STATING "SERVICE ADVANCEDTRAC". NOW WHEN I TRIED TO DRIVE, THE POWER STEERING WAS COMPLETELY OUT. I WAS ABLE TO DRIVE IT HOME BUT IT IS NOT A CONDITION TO DRIVE WITH ON A REGULAR BASIS. I LOOKED ON THE INTERNET AND SAW THIS MODEL MILAN 2010 WAS SUBJECT TO RECALL FOR POWER STEERING FAILURE: FORD RECALLS NEARLY 423,000 VEHICLES FOR POWER STEERING PROBLEM. ASSOCIATED PRESS "IN OCTOBER, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BEGAN INVESTIGATING COMPLAINTS OF POWER-STEERING FAILURES ON THREE FORD MOTOR CO. MIDSIZE CAR MODELS. THE PROBE COVERED 938,000 FORD FUSION AND LINCOLN MKZ CARS FROM THE 2010 THROUGH 2012 MODEL YEARS, AS WELL AS THE 2010 AND 2011 MERCURY MILAN. ACCORDING TO A CLASS-ACTION LAWSUIT FILED IN JUNE ABOUT THE MATTER, THE PROBLEM COULD AFFECT MORE FORD MODELS, INCLUDING THE COMPACT FOCUS." HTTP://WWW.LATIMES.COM/BUSINESS/LA-FI-FORD-RECALL-20150527-STORY.HTML BUT WHEN I CALLED FORD AND GAVE MY VIN THEY SAID MY MODEL WASN'T COVERED. BUT AGAIN AFTER A WEB SEARCH I SAW NUMEROUS CONSUMER COMPLAINTS ABOUT THIS POTENTIALLY DANGEROUS PROBLEM ON THIS 2010 MILAN MODEL: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MILAN/2010/STEERING/STEERING.SHTML HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/MERCURY/MILAN/STEERING/PROBLEM.ASPX SO IF THE VERY SAME PROBLEM OCCURRED ON MY MODEL THAT OCCURRED ON OTHER MODELS THAT WERE COVERED, I THINK THIS MODEL YEAR OF THE MILAN SHOULD ALSO BE COVERED. I THINK IT IS NOTABLE IN THE LA TIMES ARTICLE IT SAID OTHER MODELS MAY BE EFFECTED. SO EVEN THOUGH THE 2010 MILAN WASN'T COVERED PREVIOUSLY, COMMON SENSE WILL PREVAIL AND IT WILL BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850939March 22, 2016
STEERING
I WAS DRIVING ABOUT 35 MPH WHEN ALL OF A SUDDEN A WARNING FOR POWER ADVANCE FLASHED ON THE CAR. IT GOT HARD TO STEER SO I TOOK IT TO THE DEALERSHIP THE SAME DAY AT 99,000 MILES. THEY SAID THAT A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY, THE COST WOULD BE AROUND 1500.00 THEY TOLD ME. THERE WAS A RECALL FOR STEERING IN JUNE OF 2015 IVE HAD THIS VEHICLE SINCE MARCH OF 2015, MY CAR WASNT UNDER RECALL WHICH IT NEEDS TO BE CAUSE THERE ARE OTHER MILANS WITH THE SAME ISSUE. FORD'S NUMBER FOR THIS RECALL IS 15S18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846262March 12, 2016
FUEL/PROPULSION SYSTEM
FUEL TANK AND PURGE VALVE RECALL. VEHICLE IN MOTION. LEAVING A STOP SIGN FROM A COUNTRY HIGHWAY AND VEHICLE STALLED WHEN ACCELERATING. DIFFICULT TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840288March 7, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE FAILURE ONLY OCCURRED WHEN THE ABS WAS ACTIVATED. THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. DURING SOME OF THE FAILURES, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825816February 12, 2016
STEERING, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE SERVICE POWER STEERING AND THE SERVICE ADVANCETRAC WARNING LIGHTS BECAME ILLUMINATED. THEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825842February 12, 2016
UNKNOWN OR OTHER
WHILE DRIVING, A WRENCH APPEARED ON THE INSTRUMENT PANEL. WHEN I LOOKED IT UP, IT WAS REGARDING THE THROTTLE TRANSMISSION ACTUATOR. MY CAR WAS LOSING POWER, BUCKING, AND SEEMED LIKE IT WAS HAVING ISSUES CHANGING SPEEDS. I HAVE RESEARCHED THIS ISSUE AND FOUND THAT FORD AGREED TO FIX THESE CARS UP UNTIL JANUARY 31, 2015 FOR FREE. THEY DID NOT DO A MASS RECALL AND I AM NOW GOING TO CLL THE DEALERSHIPS TO SEE IF I CAN GET IT FIXED FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825666February 11, 2016
EXTERIOR LIGHTING
WHEN MY HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONSTANTLY ILLUMINATED. I READ THIS IS A COMMON PROBLEM WITH THE 2010'S. THERE NEEDS TO BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824048February 3, 2016
STEERING
I LOST THE ABILITY TO STEER ON THE INTERSTATE WITH NO WARNING. THE STEERING BECAME DIFFICULT, SO I TOOK VEHICLE TO FORD DEALER SHIP. AT 77,000 MILES, THE WARNING FOR POWER ADVANCE FLASHED ON THE CAR. THE DEALERSHIP SAYS THAT I NEED A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY. THE REPAIR IS ESTIMATED AT $1767.00. THIS NEEDS TO HAVE A RECALL, SINCE THIS IS HAPPENING WITH OTHER MERCURY OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823813February 2, 2016
CHILD SEAT:SHELL:CONVERTIBLE, UNKNOWN OR OTHER
BRITAX BOULEVARD 70 - I HAVE HAD THIS CAR SEAT FOR TWO AND A HALF YEARS AND UNDERSTAND THAT IT IS OUTSIDE OF THE WARRANTY. HOWEVER I HAVE DISCOVERED THAT THERE IS A CRACK IN THE OUTER SHELL. I HAVE ATTACHED A PICTURE SHOWING THE CRACK IN THE SEAT. THIS CAR SEAT HAS NEVER BEEN IN ANY KIND OF ACCIDENT OR HAD ANY DAMAGE SUSTAINED TO IT IN ANY WAY. WHILE TALKING TO YOUR CUSTOMER SERVICE REPRESENTATIVES AARON AND TRACY I WAS INFORMED THAT I COULD HAVE IT REPLACED BY PAYING $125. THIS IS NOT SOMETHING THAT MAKE SENSE BECAUSE I WOULD NOT WANT TO PUT MY CHILD IN A SEAT THAT CAN BE CRACKED FROM THE INSTALLATION PROCESS, HOW WOULD IT BE ABLE TO SUSTAIN A CAR ACCIDENT? IN MY OPINION AND THE OPINION OF MANY OTHER PARENTS THIS IS EXTREMELY CONCERNING AND WORRISOME. WHILE EXPRESSING THESE CONCERNS TO TRACY, SHE INTERRUPT ME AND THEN CONTINUED TO TALK OVER ME. THIS IS VERY UNPROFESSIONAL AND IS NOT A QUALITY MANAGEMENT SHOULD HAVE. SHE TOLD ME THAT MANUFACTURERS DEFECTS USUALLY OCCUR WITHIN THE FIRST YEAR, BUT I CAN TELL YOU THAT SOMETHING WAS DEFECTIVE ABOUT THIS SEAT AND USUALLY IS NOT ALL THE TIME. IF THIS WOULD HAVE BEEN HANDLED PROFESSIONALLY AND WITH TACT I WOULD NOT BE UPSET. YOU WELL KNOW THAT YOUR SEATS ARE ON THE HIGHER PRICE POINT AND YOUR CUSTOMERS EXPECT THEM TO LAST WITHOUT PROBLEMS. I WILL NOT BE BUYING ANOTHER CAR SEAT FROM BRITAX AND I WILL BE SHARING THIS EXPERIENCE WITH OTHERS. I WOULD NOT PUT MY CHILD IN A SEAT THAT DOES NOT HAVE THE MANUFACTURING COMPANIES SUPPORT AND ONE THAT DOES NOT HAVE THE BEST INTEREST OF THEIR CUSTOMERS IN MIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823336January 31, 2016
POWER TRAIN
HARD SHIFTING BETWEEN GEARS FROM 30 MPH TO 60 MPH. HAVE TO PULL OVER SOMETIMES. VERY DANGEROUS WHEN ENTERING THE FREEWAY OR NEEDED ACCELERATION OR REDUCTION IN SPEED IN TRAFFIC SITUATIONS. HAVE HAD FORD UPDATE COMPUTER WITH NO RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823074January 29, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE ATTEMPTING TO GO UPHILL IN THE VEHICLE, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE CONTACT RESTARTED THE VEHICLE, ALL OF THE ELECTRICAL FUNCTIONS WORKED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE; HOWEVER, THE CHECK ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822251January 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 30 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE BEGAN TO DECELERATE AND THE CHECK ENGINE LIGHT AND THROTTLE BODY CONTROL LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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