Mercury Milan Complaints

2,579 consumer complaints on file.

#10886025July 19, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885541July 18, 2016
AIR BAGS
WHILE DRIVING MY FRONT AIRBAG LIGHT CAME ON. I TOOK IT TO DEALERSHIP AND THEY STATE THE CLOCK SPRING IS FAULTY AND NEEDS TO BE REPLACED FOR $355.25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885155July 15, 2016
STEERING
I WAS DRIVING ON THE HIGHWAY WHEN MY POWER STEERING AND TRACTION ASSIST FAILED. A WARNING INDICATING THAT I SERVICE THE POWER STEERING IMMEDIATELY APPEARED. INDICATOR LIGHTS FOR BOTH POWER STEERING AND TRACTION CONTROL APPEARED. UPON TURNING OFF AND RESTARTING THE VEHICLE THE PROBLEM DID NOT RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884596July 13, 2016
STEERING
WHILE PULLING INTO A PARKING LOT FROM A CITY STREET IN THE MIDDLE OF THE TURN THE POWER STEERING ON MY 2010 MERCURY MILAN WENT OUT. IT STARTED WITH A WARNING ON THE DISPLAY "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. THE STEERING WHEEL WAS VERY DIFFICULT TO TURN BUT MADE IT SAFELY INTO A PARKING SPOT. TURNED THE CAR OFF AND WAITED A FEW MINUTES. TURNED THE CAR BACK ON AND IMMEDIATELY RECEIVED THE "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. TOOK THE CAR TO THE DEALER AND THE POWER STEERING GEAR HAD TO BE REPLACED AS IT HAD FAILED. SPOKE TO THE DEALER AS THERE WAS IS A RECALL FOR THE SAME ITEM BUT ONLY FOR CERTAIN 2011 MILAN. THE COST WAS OVER $1700 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883867July 10, 2016
STEERING
THERE IS A POWER STEERING ASSIST FAILURE THAT LOCKS THE CAR UP AND DISABLES ANY DRIVING ABILITIES. I NOTICED THERE ARE RECALLS FOR THIS PROBLEM FOR THE 2011 MODEL OF THE MERCURY MILAN AND THE FORD FUSION WHICH IS THE SAME VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882603July 5, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ON JULY 1ST I WAS MAKING DRIVING ON THE FRONTAGE ROAD IN MY 2010 MERCURY MILAN AND ALL OF A SUDDEN MY PASSENGER TIRE BLEW OUT SO I PULLED OVER TO CHECK WHAT HAPPENED AND WHEN I CAME BACK TO THE CAR "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" WERE LIT UP ON MY DASH BOARD. WE CHANGED THE TIRE TO THE SPARE BUT WHEN WE WERE READY TO DRIVE THE STEERING WHEEL WAS VERY DIFFICULT TO MOVE SIDE TO SIDE. LUCKILY A FAMILY MEMBER LIVED NEAR BY SO WE WERE ABLE TO TAKE THE CAR THERE BUT THE STEERING WHEEL WAS STILL HARD. THE NEXT DAY WE WENT TO GO GET A NEW TIRE TO REPLACE THE SPARE THINKING MAYBE IT WAS THE SPARE THAT CAUSED THE SERVICE MESSAGES TO APPEAR ON THE DASHBOARD BUT EVEN WITH THE TIRE CHANGE THE STEERING WHEEL IS STILL NOT ABLE TO ALLOW ANY SORT OF TURNING MOTION UNLESS THERE IS AN EXTREMELY STRONG EFFORT TO TURN IT. I'M AWARE THAT THIS EXACT INCIDENT ALSO HAPPENED TO ANOTHER CUSTOMER. I'M ALSO AWARE HOW THERE'S A RECALL ON THE 2011 BUT NOT ON THE 2010. A RECALL NEEDS TO BE GIVEN FOR THIS YEAR ALSO BECAUSE I'VE SEEN MANY COMPLAINTS ABOUT THE ELECTRICAL POWER STEERING AND ADVANCE TRAC. IT'S NOT RIGHT FOR US TO HAVE TO COUGH UP 1000 TO FIX SOMETHING THAT IS A DEFECT IN THE CAR. I STILL OWE ON THIS CAR AND DON'T PLAN TO JUST HAVE IT SITTING THERE WITH NO USE TO IT AND THROWING MONEY DOWN THE DRAIN. PLEASE INVESTIGATE THESE INCIDENTS OF POWER STEERING AND ADVANCE TRAC ON THE 2010 MERCURY MILAN SO WE TOO CAN GET THE RECALL THAT WE NEED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882372July 3, 2016
POWER TRAIN
WHILE MERGING INTO TRAFFIC ON THE INTERSTATE, MY CAR (2010 MERCURY MILAN HYBRID) SUDDENLY LOST POWER AND DISPLAYED THE "CHECK ENGINE LIGHT" AS WELL AS THE "WRENCH SYMBOL LIGHT". I ACTIVATED MY EMERGENCY LIGHTS AND EXITED THE INTERSTATE AT THE NEXT EXIT. AFTER TURNING OFF THE CAR AND WAITING FOR 5 MINUTES, I RESTARTED THE CAR. ONLY THE CHECK ENGINE LIGHT WAS STILL DISPLAYED. AFTER TESTING THE POWER OF THE CAR IN THE PARKING LOT AND IT SEEMED OKAY, WE WENT BACK ON THE INTERSTATE TO RETURN TO OUR HOTEL. AFTER RESEARCHING THE PROBLEM ON THE INTERNET AND FINDING MULTIPLE INCIDENTS SIMILAR TO OUR PROBLEM, WE LOOKED FOR AN AREA FORD DEALER TO REPAIR THE CAR (WE WERE ON VACATION OVER 500 MILES FROM HOME.) THE NEXT DAY WHILE DRIVING TO THE FORD DEALER FOR REPAIR, THE CAR DID THE SAME THING - WHILE MERGING INTO TRAFFIC ON AN INTERSTATE, THE CAR LOST POWER AND WOULD NOT ACCELERATE AND DISPLAYED THE WRENCH SYMBOL. THE CHECK ENGINE LIGHT HAD NEVER GONE OFF SINCE ILLUMINATING THE DAY BEFORE. AFTER STOPPING THE CAR ALONG THE INTERSTATE AND TURNING IT OFF AND BACK ON, THE CAR HAD ADEQUATE POWER FOR THE REMAINING TRIP TO THE FORD DEALER. THE DIAGNOSIS AT THE DEALER WAS A FAULTY THROTTLE BODY FAILURE. THE SERVICE MANAGER SAID MY CAR'S VIN WAS NOT INCLUDED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 EVEN THOUGH IT WAS SIMILAR AGE/MODEL OF THE OTHER CARS IN THE PROGRAM. I BELIEVE MY CAR SHOULD BE INCLUDED IN THIS PROGRAM. THE SITUATION CAUSED BY THE THROTTLE BODY FAILURE COULD LEAD TO SEVERE INJURY OR DEATH WHILE DRIVING ON AN INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882011July 1, 2016
ENGINE, FUEL/PROPULSION SYSTEM
STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882007July 1, 2016
ENGINE, FUEL/PROPULSION SYSTEM
STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882204July 1, 2016
SERVICE BRAKES
DOG RAN INTO ROAD AND BREAKS WERE DEPRESSED WITH FORCE GOING APPROXIMATELY 20MPH, STRAIGHT, IN A NEIGHBORHOOD. AFTER, BREAKS BEGAN TO SINK TO FLOOR WITH EACH STOP. BROUGHT TO DEALERSHIP AND BREAK PADS WERE REPLACES, ISSUE WAS NOT RESOLVED. AFTER, BREAKS CONTINUING TO SINK TO FLOOR THEN BREAKS LINE LEAKED ALL FLUID. BROUGHT BACK TO DEALERSHIP FOR SERVICE. TOLD "COMPUTER" OR "CHIP" NEEDED TO BE REPLACED (ALL TOTALLY $1000). CAR HAS PERFORMED FINE SINCE ALTHOUGH BREAKS SEEM TO BE WEARING DOWN QUICKER. (DATE IS APPROXIMATE AS JUST NOTICED ALL COMPLAINTS AND WANTED TO REPORT MINE AS WELL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876046June 23, 2016
SERVICE BRAKES
I WAS DRIVING ABOUT 20 MPH ON A DIRT ROAD, I STOPPED FOR A SMALL ANIMAL. THE VEHICLE STOPPED AND THE ABS SYSTEM ACTIVATED. I STARTED UP AND STOPPED A SHORT DISTANCE LATER. THE BRAKE PEDAL BECAME SOFT AND SUNK TO THE FLOOR. WHEN THE BRAKES WERE PUMPED REPEATEDLY THEY RETURNED TO NORMAL. I TOOK THE CAR TO THE LOCAL FORD DEALER. THEY WERE UNABLE TO FIND THE ISSUE AND THE AUTOMOBILE BEHAVED NORMALLY FOR THEM. I HAVE DRIVEN THIS VEHICLE FOR ABOUT 24 HOURS SINCE. IT HAS BEHAVED NORMALLY AND I HAVE HAD NOT ACTIVATED THE ABS SYSTEM SINCE. AFTER READING THE DOZEN OTHER REPORTS ON SIMILAR EVENTS ON YOUR SITE, I AM FILING THIS REPORT. THERE ARE OTHER REPORTS OF THIS TYPE OF INCIDENT, ON THE WEB. THE AUTOMOBILE HAS 141,130 MILES ON IT AND IS OTHERWISE IN GOOD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875005June 18, 2016
AIR BAGS, UNKNOWN OR OTHER
PASSENGER AIRBAG WARNING LIGHT ILLUMINATED. TOOK CAR TO FORD DEALERSHIP WHO DIAGNOSED IT AS A SENSOR PROBLEM, AND IF NOT REPAIRED COULD PREVENT THE AIRBAG FROM DEPLOYING. I HAVE OWNED MANY CARS AND THIS IS THE FIRST TIME, I'VE EVER HAD A PROBLEM LIKE THIS. AFTER RESEARCHING ONLINE, I SAW THERE WERE NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. IS THE NHTSA AWARE OF THESE SAFETY HAZARDS AND SHOULD A RECALL BE IMPLEMENTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872758June 6, 2016
WHEELS
THE LUG NUTS CAME APART AFTER ABOUT 50,000 MILES. ALL 20 LUG NUTS ON MY VEHICLE CAME APART. THE OUTER, CHROME COVERS SEPARATED FROM THE NUT. THIS DEGRADATION OF THE METAL AFFECTS THE INTEGRITY OF THE NUT AND COULD CAUSE A SERIOUS ACCIDENT OR INJURY IF THE NUT(S) WORKED THEIR WAY OFF OF THE WHEEL(S). I FIRST NOTICED THE CONDITION WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY AND I WAS ATTEMPTING TO REMOVE THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872823June 6, 2016
ELECTRICAL SYSTEM, STEERING
JANUARY 15 2016 I WAS DRIVING MY 2010 MILIAN, WENT TO MAKE A LEFT TURN AND MY STEERING WENT OUT, THEN MY DASHBOARD LIT UP SAYING SERVICE POWER STEERING AND ADVANCE TRAC SYSTEM NEEDS ATTENTION, THEN MY PASSENGER FRONT TIRE BLEW. IVE SEEN WHERE THE 2011 MILIAN HAS HAD A RECALL ON THIS SAME ISSUE THAT MY 2010 MILIAN IS NOW HAVING, I HAVENT BEEN ABLE TO DRIVE MY CAR SINCE JANUARY AND I STILL HAVE 3 YEARS OF PAYMENTS ON A CAR I CAN'T DRIVE. SO PLEASE SEND OUT A RECALL NOTICE FOR THE 2010 MILIAN SO I CAN START DRIVING MY CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870186May 21, 2016
SERVICE BRAKES
RECENTLY, IF THE A BUMP IN THE ROAD IS HIT WHILE BRAKING, THE BRAKES WILL "GO OUT" AND MUST BE PUSHED TO THE FLOOR BEFORE THE CAR WILL STOP. THIS GREATLY INCREASES STOPPING DISTANCE AND POSES SIGNIFICANT SAFETY CONCERNS. AFTER THIS OCCURS, THE BRAKES RETURN TO NORMAL AFTER BEING "PUMPED UP". THIS HAS OCCURRED 6-7 TIMES OVER THE PAST FEW MONTHS AND IS BECOMING MUCH MORE FREQUENT. I READ VERY SIMILAR ACCOUNTS IN THE COMPLAINTS SECTION BUT I DO NOT SEE WHERE AN INVESTIGATION HAS BEEN OPENED REGARDING THIS. IT APPEARS THAT MULTIPLE PEOPLE HAVE HAD THEIR MASTER CYLINDERS REPLACED WITHOUT RESOLUTION OF THE PROBLEM. THE CONSENSUS SEEMS TO BE A MALFUNCTION OF THE ABS WHICH IS A VERY COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870048May 20, 2016
SERVICE BRAKES
SEVERAL FACTORS:9 MONTHS AFTER PURCHASING NEW, ACCELERATOR STUCK AND WAS NOT PART OF THE FLOOR MAT RECALL, DEALER BRUSHED ME OFF. IN OCT/NOV 2015 BRAKING SYSTEM FAILED, MASTERCYLINDER HAD A CRACK IN IT AND FLUID WAS EMPTY, THIS WAS AT 62,000 MILES. YESTERDAY BRAKES FAILED AGAIN, SHOES/PADS WORN OUT, HUB/ROTOR DENTED, BEARINGS REPLACED, AND WAS TOLD NOT TO DRIVE UNTIL REPAIRED, 64,000 MILES CURRENTLY ON CAR. ALSO, THE INTERIOR CONTROLS ON THE DASH ARE STARTING TO COME LOOSE FROM DASH. I WORRY ABOUT MY SAFETY EVERY TIME A DRIVE THIS CAR. THE OUTSIDE LOOKS GREAT. I AM THE ORIGINAL ONE -OWNER. VERY UPSET TO BE SPENDING SO MUCH ON A LOW MILEAGE CAR. I HAVE ALL MY RECEIPTS FOR WORK PERFORMED. INFORMED CORP. FORD YESTERDAY AND GOT A I'M SORRY FROM DOROTHY. VEHICLE WAS IN MOTION ON CITY STREETS EACH TIME OF OCCURENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865910May 19, 2016
STEERING, UNKNOWN OR OTHER
"TAKATA RECALL" ON MY WAY HOME FROM WORK WHITE SMOKE COMES OUT OF THE EXHAUST PIPE THEN THE CHECK ENGINE STARTED FLASHING REALLY FAST THEN STOPPED. I MADE IT AS IT AS FAR AS MY STREET THEN THE CHECK POWER STEERING/ ADVANCED TRAN WARNING FLASHED AND AS I TURNED IN THE DRIVEWAY THE POWER STEERING COMPLETELY GAVE OUT AND FLASHED SERVICE POWER STEERING NOW. I JUST PURCHASED THIS CAR AND I AM MAKING PAYMENTS NOW I HAVE TO FIX MY POWER STEERING. WOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865647May 18, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS GOING INTO LIMP MODE AND THERE WAS A DRASTIC REDUCTION IN SPEED. THE CONTACT HAD TO MANEUVER THE VEHICLE EACH TIME THE FAILURE HAPPENED. THE MANUFACTURER GENERATED A SERVICE CAMPAIGN, BUT STATED THAT THE CONTACT'S VEHICLE WAS NOT INCLUDED. THE DEALER STATED THAT THE THROTTLE BODY MAY NEED TO BE REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865478May 17, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, "POWER STEERING ASSIST FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 07/12/16*LJ THE CONSUMER STATED THERE WERE NO CODES, WHEN THE DEALER HOOKED THE VEHICLE UP TO THE COMPUTER. UPDATED 07/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865169May 16, 2016
SERVICE BRAKES
IN OCT .2015 I HAD TO SLAM ON BRAKES FOR EMERGENCY STOP. AFTER CONTINUING ON THE NEXT TIME I APPLIED BRAKES, THE PEDAL WENT TO FLOOR. I PUMPED PEDAL TILL I HAD BRAKES BUT NEXT TIME PEDAL WENT BACK TO FLOOR. AFTER GETTING TO MY STOP I SHUT ENGINE OFF AND CAR SIT FOR APPROX. 20 MINUTES. RESTARTED AND BRAKES WORKED NORMALLY TILL MAY 15, 2016. CAR WAS DRIVEN ON FREEWAY TILL I EXITIED. PEDAL THEN WENT ALMOST TO FLOOR, NOT SLOWING. I QUICKLY HAD TO PUMP PEDAL TO STOP CAR. DROVE TO CLOSEST FORD DEALER AND EXPLAINED MY DELIMA. BRAKE FLUID LEVEL WAS CHECKED AND FOUND NORMAL. SERVICE DEPT. WAS CLOSED SO I RESTARTED CAR AND BRAKE PEDAL OPERATELY NORMALLY. CAR HAS 81000 MILES. NO DOUBT THIS WILL HAPPEN AGAIN. NO CLUE WHY ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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