Mercury Milan Complaints

2,579 consumer complaints on file.

#11056300December 24, 2017
AIR BAGS
TAKATA RECALL I GOT A NOTICE FROM FORD IN JULY 2016 AND ANOTHER NOTCIE FROM FORD IN DECEMBER 2017. I CALLED DEALERS FOR THE LAST YEAR AND NO ONE CAN FIX THE ISSUE BECAUSE THE PARTS ARE NOT IN YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056197December 23, 2017
AIR BAGS
TAKATA RECALL FORD HAS NOW WARNED US BY MAIL THAT WE SHOULD NOT ALLOW ANYONE TO SIT IN THE FRONT PASSENGER SEAT OF THIS VEHICLE. THEY HAVE ALSO ADVISED THAT REPAIRS WILL NOT BE AVAILABLE UNTIL SPRING 2018 AND THAT THOSE REPAIRS WILL BE MADE IN A PRIORITY ORDER DETERMINED BY THE NHTSA. THIS IS TOTALLY UNACCEPTABLE. SINCE THE REMEDY PARTS HAVE ALREADY BEEN DELAYED ONCE, IT IS POSSIBLE THAT THIS CAR COULD BE UNSAFE FOR A FRONT SEAT PASSENGER FOR A VERY LONG TIME. SINCE THIS IS THE SECOND OF OUR CARS NOW CONSIDERED UNSAFE FOR FRONT SEAT PASSENGERS, WE ARE VERY UPSET. SOMETHING MORE HAS TO BE DONE TO GET THESE REPAIRS COMPLETED IN A MORE TIMELY MANNER. ALSO, WE PLANNED TO SELL THIS CAR IN THE NEXT YEAR. NO ONE WILL WANT TO PURCHASE A VEHICLE WITH AN UNUSABLE FRONT PASSENGER SEAT, SO WE NOW HAVE A VEHICLE WITH NO RESALE VALUE. WHO IS GOING TO REIMBURSE US FOR THAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056089December 22, 2017
AIR BAGS
"TAKATA RECALL" JULY 2016 FORD SENT ME A LETTER THAT THE PASSENGER AIRBAG INFLATOR IS DEFECTIVE AND THEY WILL BE LETTING ME KNOW WHEN TO TAKE IT IN TO GET IT REPLACED. RECEIVED A LETTER TODAY ( 1 AND 1/2 YEARS LATER) FROM FORD THAT THEY ARE STILL WORKING ON THE PROBLEM AND WHEN AND IF THEY COME UP WITH A FIX THEY WILL LET ME KNOW WHEN TO GET IT FIXED. THEY ALSO STRESS THAT NO ONE SHOULD RIDE IN THE FRONT PASSENGER SEAT AS THEY CAN BE INJURED OR KILLED BY THE AIRBAG IF IN AN ACCIDENT. THE ONLY THING THEY FORGOT TO MENTION IS THE TRADE IN VALUE OF THE VEHICLE IS NONE. IT IS AN UNSAFE VEHICLE SO THE DEALERS CAN NOT RESELL IT SO THEY DON'T WANT IT AS A TRADE. FORD SHOULD BE MADE TO EITHER BUY BACK THE VEHICLE OR TELL THEIR DEALERS TO GIVE A SPECIAL TRADE VALUE. I AM STUCK WITH A CAR THAT I CAN NOT TRADE IN AND I CAN NOT LET ANYONE RIDE IN THE FRONT PASSENGER SEAT. EVER TRY GOING ON A DATE AND SHE HAS TO SIT IN THE BACK SEAT? I GUESS FORD IS TELLING US NOT TO ALLOW ANYONE IN THE FRONT SEAT SO WHEN SOMEONE GETS KILLED THEY CAN SAY THEY TOLD US NOT TO SIT THERE. VW GOT THE ROYAL SCREWING BECAUSE OF THE DIESEL RIGGING AND THEY WERE MADE TO BUY BACK THE VEHICLES OR GIVE THE OWNERS MONEY. NOBODY DIED FROM THAT SCREW UP. FORD IS GETTING AWAY WITH MURDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055909December 21, 2017
TIRES, TIRES:BEAD
COOPER CS4 TOURING TIRES CONTINUED LOSS OF AIR PRESSURE ON ALL 4 TIRES. THESE TIRES HAVE BEEN DISMOUNTED AND REMOUNTED AT LEAST 3 TIMES TO RESEAL THE BEADS BUT AFTER A FEW MONTHS WILL START TO LEAK AIR. AIR LOSS IS APPROXIMATELY 3 PSI PER DAY. SIDE WALLS AND TREAD AREAS HAVE EXCESSIVE SURFACE CRACKING. ONE YEAR EARLIER ONE OF THE TIRES BLEW OUT AND WAS REPLACED WITH A COOPER CS5 TIRE BECAUSE THE CS4 WAS DISCONTINUED. THAT TIRE HOLDS AIR PERFECTLY. THIS IS A DANGEROUS PROBLEM AND HAS ALREADY LEAD TO A BLOW OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055914December 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRONDES FORD LINCOLN MAUMEE IN MAUMEE, OHIO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055945December 21, 2017
SERVICE BRAKES
NO BRAKES AFTER ABS COMES ON DURING DRIVING ON SLIPPERY ROADS OR WET ROADS. PEDAL GOES TO THE FLOOR. WILL NOT RESET. ALL OF THE BRAKES AND CALIPERS HAVE BEEN CHANGED OR CHECKED. HAVE TO PUMP TO HAVE BRAKES TO GET PEDAL TO BE ABLE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055636December 20, 2017
SERVICE BRAKES
THE BRAKE PEDAL HAD EXCESSIVE TRAVEL. WHEN PRESSURE WAS APPLIED TO SLOW THE VEHICLE, THE PEDAL WOULD NOT HOLD STEADY, BUT WOULD DRIFT TO THE FLOOR. THE VEHICLE WOULD SLOW DOWN AND STOP, BUT WHEN SLOWING FROM A RELATIVELY HIGH SPEED, IT WAS NECESSARY TO "PUMP" THE BRAKE PEDAL. ONE WOULD HAVE TO WONDER IF TOTAL BRAKE FAILURE WOULD EVENTUALLY OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. IT WAS IN THE SHOP FOR SEVERAL DAYS, AS NO REASON FOR THE PROBLEM COULD BE DETERMINED. EVENTUALLY THEY CONTACTED FORD FOR TECHNICAL ASSISTANCE IN DIAGNOSING THE PROBLEM. ACCORDING TO THEIR TESTS, THE PROBLEM WAS WITH THE HYDRAULIC CONTROL MODULE, WHICH WAS BYPASSING BRAKE FLUID INTERNALLY, AND IT WAS REPLACED. WHILE IT HAS ONLY BEEN A FEW DAYS SINCE THE REPAIR, THE BRAKE PERFORMANCE IS MUCH IMPROVED. I CHECKED ONLINE AND SEE THAT THERE HAVE BEEN PROBLEMS WITH FORD FUSIONS AND MERCURY MILANS HAVING BRAKE FAILURE. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT COULD RESULT IN INJURY OR DEATH. DRIVERS OF MY VEHICLE, EVEN AFTER REPAIR, ANTICIPATE POTENTIAL BRAKE PROBLEMS WHEN WE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055663December 20, 2017
AIR BAGS
I HAVE BEEN AWARE OF THIS RECALL FOR SEVERAL YEARS NOW, BUT MY DEALERSHIP STILL DOES NOT HAVE THE REPLACEMENT PART FOR MY CAR. HOW DANGEROUS IS IT FOR ME TO DRIVE? YOUR RECALL NOTICE IS URGENT, YET MY DEALERSHIP SEEMS TO BE TAKING ITS TIME FIXING THIS REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055691December 20, 2017
SERVICE BRAKES
BRAKES WERE APPLIED HARD TO AVOID DOG RUNNING OUT IN ROAD, AFTER THIS HAPPENED THE BRAKE PEDAL SINKS TO FLOOR THEN BRAKES SUDDENLY SLAM ON WHEN PEDAL IS ALMOST AT THE FLOOR. YOU HAVE TO PUMP THE BRAKE PEDAL TO GET NORMAL PRESSURE FOR ONE STOP. FUSE WAS REMOVED FOR ABS PUMP AND BRAKE PEDAL RETURNS TO NORMAL HEIGHT AND BRAKES WORK NORMALLY WITHOUT ABS HELP. WHEN ABS PUMP FUSE IS REPLACED BRAKE PEDAL GOES SOFT AGAIN. HAS BEEN AN ONGOING PROBLEM FOR SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055700December 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (APPLE FORD LINCOLN OF YORK, 1801 WHITEFORD RD, YORK, PA 17402) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055738December 20, 2017
AIR BAGS
TAKATA RECALL NOTHING HAS HAPPENED (YET!), BUT I WISH TO FORMALLY COMPLAIN ABOUT FORD/MERCURY DRAGGING THEIR FEET ON FULFILLING THE DEMANDS OF THE AIRBAG RECALL WHICH WAS ISSUED A YEAR-AND-A-HALF AGO. THEY ARE STILL CLAIMING THAT WE (OWNERS) WILL BE NOTIFIED BY MAIL WHEN THE REMEDY/PART IS AVAILABLE, BUT THE DELAY IS BECAUSE THEY HAVE SPENT SO MUCH TIME AND EFFORT TRYING TO WEASEL OUT OF THEIR OBLIGATION, ASKING (AND RECENTLY BEING DENIED BY) THE NHTSA FOR A PASS, WHILE OTHER MANUFACTURERS LIKE NISSAN AND HONDA HAVE BEEN MUCH MORE CONCERNED WITH THE SAFETY OF VEHICLE OWNERS, AND PROACTIVE WITH THEIR RECALL OBLIGATIONS. I CANNOT AFFORD A NEW VEHICLE AND SO I HAVE TO LIVE WITH THE FACT THAT EVERY TIME MY FAMILY OR I USE THIS CAR, OUR VERY LIVES ARE AT RISK, BECAUSE FORD APPARENTLY FEELS THEIR BOTTOM LINE OUTWEIGHS THE POTENTIAL COST OF A FEW WRONGFUL DEATH SUITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055757December 20, 2017
AIR BAGS
DEALER IS NOT RESPONSIVE TO REQUESTS ON PROGRESS WITH REPLACING TAKATA EXPLOSIVE AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055777December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISION FORD LINCOLN HYUNDAI (1500 S. WHITE SAND BLVD, ALAMOGORDO, NM 88310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055786December 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MARYSVILLE FORD, 15900 SMOKEY POINT BLVD, MARYSVILLE, WA 98271) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055445December 19, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A LETTER FROM FORD IN JULY 2016 NOTIFYING ME OF THE RECALL. I HAVE CONTACTED MY DEALER SEVERAL TIMES IN THE LAST YEAR AND HALF AND THEY HAVE NEVER HAD A REPLACEMENT BAG AVAILABLE, CITING THE PARTS HAVE NOT YET BEEN AVAILABLE TO THEM. THIS IS AN EXTREMELY LONG WAIT FOR A DEADLY RECALL AND WOULD LIKE TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055202December 18, 2017
SERVICE BRAKES
I WAS DRIVING ON COUNTRY ROADS WITH SNOWY CONDITIONS, AND WHEN I STARTED BRAKING TO MAKE A TURN,ABS ENGAGED BECAUSE OF SLIPPERY ROADS, IMMEDIATELY THEREAFTER I EXPERIENCED A LACK OF BRAKING POWER /A SOFT SINKING BRAKE PEDAL WITH LITTLE TO NO BRAKING POWER. THIS IS A TRAFFIC SAFETY HAZARD, UPON DOING SOME ONLINE RESEARCH I DISCOVERED THAT THIS IS A COMMON PROBLEM , THE ABS CONTROL MODULE, OR THE HYDRAULIC CONTROL ASSEMBLY HAS A STICKING VALVE IN THE ABS SYSTEM, ROUTING THE BRAKE FLUID THROUGH THE ABS SYSTEM INSTEAD OF TO THE BRAKES, WHERE IT SHOULD GO. FORD MOTOR COMPANY SHOULD BE ISSUING A RECALL FOR THE SAFETY OF THE VEHICLE OWNERS, AND FOR THE INTEGRITY OF THEIR OWN COMPANY THE ABS CONTROL MODULE NEEDS TO BE UPDATED AND REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055274December 18, 2017
AIR BAGS
THERE IS A RECALL ON THE AIRBAGS, IN CASE OF A CAR CRASH THEY WILL RUPTURE. I CALLED A FORD DEALER AND I WAS INFORMED THAT THEY ARE WAITING FOR THE REPLACEMENT MATERIAL. WHAT IF I GET IN A CAR ACCIDENT TODAY? HE SAID THAT THEY DON'T HAVE THIS REPLACEMENT MATERIAL THROUGHOUT THE COUNTRY. IT IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055133December 17, 2017
SERVICE BRAKES
I HAVE BEEN HAVING AN ONGOING ISSUE WITH MY BRAKING SYSTEM ON THE 2009 MERCURY MILAN. IT USUALLY STARTS AS HAVING TO ACTIVATE THE BRAKES FAIRLY QUICKLY (EITHER SLAMMING ON THE BRAKE IN EMERGENCY, OR STOPPING OVER A DIRT ROAD OR SLOWING OVER A SPEED BUMP). THE BRAKE PEDAL WILL ACTIVATE THE ABS (PUMP 3-4 TIMES) AND DEPRESS CLEAR TO THE FLOOR WITHOUT ACTUALLY STOPPING THE VEHICLE. THEN IMMEDIATELY AFTER AND UNTIL I HAVE THE BRAKE LINES BLED THERE IS 0 PRESSURE IN MY BRAKE PEDAL (PEDAL CONTINUES TO GO TO FLOOR WITHOUT COMPLETELY STOPPING THE CAR). I RECENTLY HAD THE MASTER BRAKE CYLINDER REPLACED WHICH ONLY CORRECTED THE PROBLEM FOR A SHORT TIME AND HAVE JUST HAD TO TAKE IT BACK TO THE SHOP FOR THE SAME ISSUE. THEY TOLD ME EVERYTHING "SEEMS FINE" AND THEY CAN'T FIND ANOTHER ISSUE WITH THE SYSTEM. CLEARLY THIS IS A SAFETY RISK AND FORD NEEDS TO DO A RECALL ON THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055153December 17, 2017
AIR BAGS
TAKATA INFLATORS: THERE SEEMS TO HAVE BEEN ENOUGH TIME NOW TO GET THE AIRBAGS REPLACED. THIS IS MY DAUGHTERS CAR AND I JUST THINK THAT IF THIS WERE THE DAUGHTER OF A BIG WHEEL AT TAKATA, THE AIR BAG WOULD HAVE BEEN REPLACED ALREADY. ENOUGH TIME, GET IT DONE !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055161December 17, 2017
SERVICE BRAKES
THERE IS A SERIOUS ISSUE WITH THE BRAKES GOING OUT AFTER THE ABS IS ACTIVATED. ANYTIME THE ABS IS ACTIVATED THERE IS A BRAKE LOSS FOR A LONG PERIOD OF TIME.THE OTHER DAY I LOST MY FRONT BRAKES AFTER THE ABS WENT OFF ON A SNOWY DAY. I SLID THROUGH AN INTERSECTION WITH JUST THE REAR BRAKES. I HAD TO DRIVE HOME WITH JUST THE REAR BRAKES IN THE SNOW. PLEASE NOTE THAT THE MASTER CYLINDER IS FULL. THE BRAKES DID COME BACK TO NORMAL A DAY LATER. ALTHOUGH THIS HAPPEN AGAIN AFTER THE ABS WENT OFF. THIS IS A VERY DANGEROUS SITUATION. I HOPE THAT FORD IS CONCERNED ABOUT SAFETY AND WILL TAKE CARE OF THIS PROBLEM SOON. I ALWAYS THOUGHT THAT ANTILOCK BRAKES WERE DESIGNED TO KEEP US SAFE AND NOT PUT US IN A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan