Mercury Milan Complaints

2,579 consumer complaints on file.

#11051866December 2, 2017
AIR BAGS
TAKATA INFLATORS- AREA IN DASH WHERE AIRBAG IS HAS LIFTED AND READY TO POP OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051903December 2, 2017
AIR BAGS
NOTHING HAS HAPPENED AS YET (MY VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT). BUT I AM CONCERNED WITH FORD COMPANY'S SLOW PROCESSING OF THIS RECALL OF TAKATA FRONTAL AIRBAGS. I RECEIVED MY FIRST RECALL NOTICE IN JULY OF 2016 AND HAVE CONTACTED FORD DEALERS IN 3 STATES OVER THE PAST YEAR. "PARTS NOT YET AVAILABLE" IS THE CONSISTENT RESPONSE. NOW THAT TK HOLDINGS AND ITS PARENT COMPANY TAKATA HAVE FILED FOR BANKRUPTCY IN SEVERAL COUNTRIES, I AM CONCERNED THAT THE REPLACEMENT WILL NOT TAKE PLACE AT ALL, AND THAT MY FAMILY MAY UNDERGO SERIOUS INJURY SHOULD THE BAGS MALFUNCTION IN THE EVENT OF AN IMPACT. I WOULD ASK THAT ANY PRESSURE POSSIBLE BE PLACED ON THE COMPANIES INVOLVED TO ENSURE THAT THE RECALL AND REPLACEMENT OF THIS CRITICAL SAFETY FEATURE IS HONORED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051554November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAYWAY LINCOLN, 12333 GULF FWY, HOUSTON, TX 77034 (281) 929-6500) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051453November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HAROLD ZEIGLER FORD LINCOLN ELKHART (2525 BYPASS RD, ELKHART, IN 46514, PHONE: (574) 294-1563) FOR REGULAR SERVICE, BUT THE CONTACT WAS NOT INFORMED IF THE PART FOR THE RECALL REPAIR WAS AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051456November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOHN KENNEDY FORD PHOENIXVILLE, 730 VALLEY FORGE RD, PHOENIXVILLE, PA 19460) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER STATED THAT THE CONTACT COULD DRIVE THE VEHICLE UNTIL THE PARTS WERE AVAILABLE AND ADVISED THE CONTACT TO NOT CRASH THE VEHICLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051483November 30, 2017
AIR BAGS
TAKATA RECALL...WEISLEDER DEALER POINT PLEASANT NJ HAS NOT RECEIVED REPLACEMENT AIRBAGS IN OVER3 YEARS. ANSWER IS, NOTHING THEY CAN DO FOR US. WHAT IS YOUR ANSWE NOW THAT TAKATA HAS FILED FOR CHAPTER 11? NEVER THE LESS, I KEEP GETTING NOTICES IN THE MAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051240November 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TOWN MOTORS INC, 400 SOUTH DEAN STREET, ENGLEWOOD, NJ 07631) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 313-322-4599 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. WHILE DRIVING 23 MPH, THE DRIVER'S AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED SEVERAL BRUISES TO THE FACE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE SAME DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (ENGLEWOOD AUTO BODY, 4 W HAMILTON AVE, ENGLEWOOD, NJ 07631) WHERE IT WAS DIAGNOSED THAT THE FRONT HOOD, FRONT HEADLIGHT, FRONT PASSENGER SIDE FENDER, HEAT RADIATOR, AND THE AIR CONDITIONING RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE CONTACT NEEDED TO PAY FOR THE REPAIR. CASE NUMBER: CAS-11371067 WAS PROVIDED. THE FAILURE MILEAGE WAS 44,684. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11050920November 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (WAXAHACIE FORD, 1780 US-287 BYP, WAXAHACHIE, TX 75167) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050957November 28, 2017
AIR BAGS
TAKATA RECALL NEITHER THE MANUFACTURER NOR THE DEALER HAVE GOTTEN IN TOUCH WITH ME TO REPLACE MY AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050983November 28, 2017
SERVICE BRAKES
I WAS IN MOTION ON A CITY STREET, AND WHEN WAS NEARING A STOP SIGN I PRESSED THE BRAKE. IT STARTED OUT TIGHT, THEN SLOWLY WENT TO THE FLOOR. I WAS TOLD BY A REPAIR SHOP THE PROBLEM IS WITH THE ABS SYSTEM, AND IS VERY COMMON IN THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051066November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SCHULTZ FORD, NANUET, NY, 845-624-3600) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051095November 28, 2017
AIR BAGS
FORD IS TAKING ITS TIME WITH REPLACEMENT PARTS. WHAT HAPPENS IF SOMEBODY DIES IN THE PROCESS OF WAITING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051116November 28, 2017
AIR BAGS
WAS SENT NOTICE OF SAFETY RECALL JULY OF 2016. THE DANGER OF INFLATING CAUSING SERIOUS INJURY OR DEATH. HAVE CALLED SEVERAL DEALERS SINCE THIS DATE REPEATEDLY. NO HELP TO FIX RECALLED PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048549November 27, 2017
AIR BAGS
TAKATA RECALL. DESPITE BEING NOTIFIED OVER A YEAR AGO THAT MY PASSENGER AIRBAG COULD POTENTIALLY CAUSE DEATH TO ANY PASSENGERS IN THE CASE OF DEPLOYMENT, I AM TOLD THAT THERE ARE NO AIRBAG REPLACEMENTS AT THE LOCAL DEALER AND THAT THERE IS NO ESTIMATED TIME FRAME FOR THEIR AVAILABILITY. SO I AM STUCK DRIVING A POTENTIAL DEATH TRAP DUE TO THE NEGLIGENCE OF TAKATA BOTH IN DESIGN AND IN REMEDIATION OF THEIR GRAVE ERROR. TK HOLDINGS SENT ME A POSTCARD URGING THAT I GET THE AIRBAG REPLACED AS TAKATA HAS DECLARED BANKRUPTCY, BUT THERE SEEMS TO BE NO ACTUAL WAY TO DO SO. SO I CONTINUE TO BE STUCK DRIVING AN UNSAFE VEHICLE DUE TO MANUFACTURER NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048628November 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY B, DELRAY BEACH, FL 33483, (561) 935-4208) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048697November 27, 2017
AIR BAGS
TAKATA RECALL DEALER FAIL TO REPLACE AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048830November 27, 2017
EXTERIOR LIGHTING
REAR TAIL LIGHT FAILURE. WHEN HEADLIGHTS ARE ON TAIL LIGHT DOES NOT COME ON WHEN BRAKE IS APPLIED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048348November 25, 2017
AIR BAGS
TAKATA RECALL. STILL WAITING ON COMPANY TO EITHER REPLACE, REPAIR THE AIRBAGS IN MY CAR. NO CRASH YET. WHY WOULD I WAIT?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11047997November 22, 2017
SERVICE BRAKES
THE FRONT BRAKES NEED FREQUENT REPLACEMENT. THE BRAKES PEDAL HAS WENT TO THE FLOOR WHILE DRIVING AND TRYING TO STOP. I WAS TRAVELING AROUND 45 MPH ON A RURAL ROAD. PUMPING THE PEDAL RETURNED BRAKING POWER. THE CAR SEEMS TO TAKE LONGER TO STOP AND THE BRAKES ARE UNRELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047754November 21, 2017
AIR BAGS
TAKATA RECALL: I HAVE RCVD NUMEROUS RECALL WARNINGS HOWEVER WHEN I TOOK MY CAR TO MY LOCAL DEALERSHIP THEY SAID THEY HADN'T YET RECEIVED REPLACEMENT AIRBAGS! NOW I'M RECEIVING A NOTICE THAT TAKATA HAS FILED FOR BANKRUPTCY SO I SHOULD TAKE ACTION! HOW AM I SUPPOSED TO TAKE ACTION? WHY AREN'T THESE AIRBAGS AVAILABLE SO THEY CAN BE REPLACED BEFORE A PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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