Mercury Milan Complaints

2,579 consumer complaints on file.

#11057089December 28, 2017
POWER TRAIN, STEERING
TL-CONTACT OWNS A 2010 MERCURY MILAN - --- CONTACT STATED POWER STEERING THAT WENT OUT - A FEW WEEKS AGO AGO - GOING 35 MPH WHEN STEERING FAILED ---CONTACT HAD CALLED FORD/MERCURY DEALERSHIP AND DEALERSHIP STATED 0 RECALLS ON VEHICLE .... 0 RECALLS ASSOCIATED WITH THIS VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057119December 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GOSCH FORD HEMET AT (951) 396-7250 (436 CARRIAGE CIR, HEMET, CA 92545) AND RACEWAY FORD AT (800) 286-9861 (5900 SYCAMORE CANYON BLVD, RIVERSIDE, CA 92507) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057164December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MCCAFFERTY FORD, 1939 E LINCOLN HWY, LANGHORNE, PA 19047) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF .. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057174December 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING TO WORK THIS MORNING ON THE HIGHWAY. THE POWER STEERING ASSIST AND THE ADVANCED TRACTION CONTROL FUNCTIONS BOTH ALARMED AND STOPPED WORKING. I WAS ABLE TO GET TO WORK, BUT NOW I CANNOT STEER AT ALL. BOTH WARNING LIGHTS ARE ILLUMINATED AND BOTH FUNCTIONS CONTINUE TO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057202December 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF WEST CHESTER AT (610) 696-4700 (1155 WEST CHESTER PIKE, WEST CHESTER, PA 19382) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057241December 28, 2017
STEERING
PULLING OUT OF DRIVEWAY TO ENTER STREET STEERING LOCKED COULDNT TURN CAR LIGHT CAME ON AND IT READ POWER STEERING ASSIT.DEFAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056818December 27, 2017
AIR BAGS
TAKATA RECALL NOW IM BEING TOLD THAT NO PASSENGERS ARE SAFE IN THE FRONT SEAT OF MY CAR UNTIL "FURTHER NOTICE". THIS CAR HAS BEEN IN THE RECALL PROCESS FOR QUITE SOME TIME AND NOW THERE IS NO END IN SIGHT. THIS NEW NOTICE RENDERS MY CAR VALUELESS ON THE OPEN MARKET. I CANNOT USE IT SAFELY, I CANNOT SELL IT AS IT CARRYS WITH IT A LIABILITY THAT IS INSURMOUNTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056851December 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056891December 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V024000 (AIR BAGS) AND 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (HOLMAN FORD, 3641 RT 42 SOUTH, TURNERSVILLE, NJ 08012) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056922December 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE REMEDY MAY BE AVAILABLE IN MAY OF 2018. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056962December 27, 2017
AIR BAGS
I'M JUST NOW GETTING A RECALL LETTER STATING THAT PARTS FOR MY CAR HAVE BEEN RECALLED AND IT APPEARS AS THOUGH THEY HAVE KNOWN SINCE JULY 2016. ADDITIONALLY IT STATES THAT THEY HAVE SENT ME A PREVIOUS LETTER WHICH IS ENTIRELY NOT FACTUAL AND THIS IS THE FIRST I'M HEARING ABOUT IT. ALSO THERE IS NO FIX? SO HOW AM I SUPPOSE TO TRUST THE SAFETY OF MY CAR WHEN THEY CAN'T EVEN FIX IT FOR ME? I ALSO FIND IT CONVENIENT THAT THEY ARE JUST NOW LETTING ME NOW, NOW THAT IT'S OVER THE STATUTORY TIME FRAME IN WHICH THEY WOULD HAVE TO FIX ON THEIR DIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056535December 26, 2017
AIR BAGS
TL-CONTACT OWNS A 2007 MERCURY MILAN ---- CONTACT HAD VEHICLE IN SHOP TO GET AIRBAGS FIXED --- CONTACT HAD CALLED LOCAL LINCOLN/MERCURY DEALERSHIP AND FORD HAD SENT CONTACT A LETTER STATING FOR PASSENGER SEAT TO NOT BE USED ---- CONTACT HAD STATED SHE HAS A FAMILY OF FIVE AND NEEDS THE CAR... CONTACT HAD INQUIRED ABOUT DISCONNECTING THE AIRBAG AND LINOLN MERCURY STATED AIRBAG CANNOT BE DISCONNECTED --- 1RECALLSASSOCIATED WITH THIS VIN JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. SAFETY RISKTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. REMEDYOWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. CONTACT GIVEN NUMBER TO FTC ... CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056600December 26, 2017
AIR BAGS
TAKATA RECALL - I CALLED THE DEALERSHIP TO GET MY CAR SERVICED FOR THE AIRBAG RECALL REPLACEMENT AND THEY STATED THEY RECEIVED A LETTER INFORMING THEM THERE ARE NO AIRBAG PARTS TO REPLACE THE RECALLED EQUIPMENT DUE TO TAKATA FILING FOR BANKRUPTCY. THE DEADLINE FOR FILING PROOF OF CLAIM IS 12/27/2017 BUT NO PARTS WILL BE AVAILABLE UNTIL SPRING 2018, ACCORDING TO THE LETTER THE DEALERSHIP RECEIVED. I DID SUBMIT A CLAIM FORM ON THE TKRESTRUCTURING.COM/PPIC PAGE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056610December 26, 2017
AIR BAGS
TAKATA RECALL RECEIVED NOTICE ALMOST A YEAR AGO AND STILL NO PARTS AVAILABLE. UNABLE TO USE FRONT SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056618December 26, 2017
AIR BAGS
TAKATA RECALL NOT BEING RESOLVED TIMELY. STILL WAITING FOR FREE AIRBAG REPLACEMENTS WHERE HAVE NOTIFIED OUR DEALER SEVERAL TIMES WHERE DEALER HAS TOLD ME FORD COMPANY IS NOT SUPPLYING THE REPLACEMENTS (???) WHEN WILL THIS BE RESOLVED SO THEY MAY BE REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056608December 26, 2017
AIR BAGS
"TAKATA RECALL" IN JULY 2016, I RECEIVED A RECALL NOTIFICATION FROM FORD ADVISING THAT THE AIR BAG INFLATORS WERE DEFECTIVE. I JUST RECEIVED ANOTHER LETTER FROM FORD DATED DECEMBER 2017 ADVISING THAT IT WAS UNSAFE FOR ANYONE TO OCCUPY THE FRONT PASSENGER SEAT UNTIL THE RECALL REVISION IS COMPLETE. I FIND THIS TO BE TOTALLY UNACCEPTABLE AS THIS IS OUR ONLY FAMILY CAR. I SUGGEST THAT THE FORD MOTOR COMPANY FURNISH REPLACEMENT CARS WITH WORKING AIR BAGS TO THOSE OF US AFFECTED, AT THEIR EXPENSE UNTIL THE PASSENGER AIR BAG IN MY CAR IS REPAIRED. SINCE WE ARE NOW BEING ADVISED THAT A FRONT PASSENGER INVOLVED IN A FRONT END COLLISION COULD BE FATALLY INJURED, WE HAVE LOST THE SAFE USE OF OUR CAR. PLEASE INVESTIGATE THIS MATTER AS SOON AS POSSIBLE. PLEASE SEE WARNING ON DECEMBER 2017 RECALL LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056627December 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (HALLADA MOTORS, 306 E. LAFFLER ST, DODGEVILLE, WI, PHONE NUMBER: 866-492-7079) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT ALSO MENTIONED THE "PRIORITIZATION OF AIR BAG AVAILABILITY BASED ON HUMIDITY LEVELS". THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056645December 26, 2017
SERVICE BRAKES
AFTER AN ABS EVENT (BRAKING IN SNOW) , THE BRAKE PEDAL SANK TO THE FLOOR, REPEATEDLY SINKS TO THE FLOOR AND WILL NO LONGER STOP THE VEHICLE SAFELY. THIS IS THE FOURTH OCCURRENCE OF THIS MALFUNCTION. PREVIOUSLY BRAKE PUMPING OR BLEEDING RESTORED NORMAL OPERATION. THIS TIME REQUIRED SERVICE FROM MY CERTIFIED MECHANIC, WHO DIAGNOSED A FAILED HYDRAULIC CONTROL UNIT OF THE ABS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056331December 25, 2017
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
WINDOW DON'T WORT R WINDOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056358December 25, 2017
SERVICE BRAKES
EVERY TIME THE ANTI LOCK BRAKES ENGAGE, THE BRAKES GO SOFT AND TO THE FLOOR. IT IS CURRENTLY IN THE SHOP ( CURRENTLY 10 DAYS) AND THEY CAN'T SEEM TO FIX THE ISSUE. THIS LAST TIME I WAS DRIVING ABOUT 35 MPH AND WENT TO STOP AT A STOP LIGHT AND DID NOT STOP BEFORE IT AND WENT INTO THE INTERSECTION. THE BRAKES NEVER REGAINED HARDNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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