Mercury Mariner Complaints

1,512 consumer complaints on file.

#10521231June 22, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
VEHICLE TRAVELING AT 70 MPH ON INTERSTATE ENGINE QUIT AND LOSS OF STEERING AND CONTROL. PULLED OVER RE STARTED HAPPENED AGAIN. AND ENGINE LIGHT WENT ON. RE STARTED DROVE TO DEALER LATER AND DISCOVERED AFTER $100.00 DIAGNOSTIC THAT THE THROTTLE BODY WAS NOT WORKING PROPERLY . HAPPENED WHEN MILEAGE WAS BETWEEN 38-39000. THEY WANTED ME TO PAY OVER $590.00 TO REPLACE THEIR DEFECTIVE PART AT FORD DEALERSHIP THEY REFUSED TO PUT IT UNDER ANY WARRANTY OR RECALL . I DID NOT HAVE IT FIXED. IT IS A DANGER TO ALLOW THIS MATTER NOT TO BE RECALLED AS IT HAS HAPPENED THOUSANDS OF TIMES IN MANY FORD VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520995June 21, 2013
FUEL/PROPULSION SYSTEM
VEHICLE LOST POWER. TURNING IT OFF AND BACK ON WOULD RESTORE POWER, BUT THE PROBLEM WOULD THEN HAPPEN AGAIN. REPLACED MASS AIRFLOW INDICATOR, BUT PROBLEM CAME BACK IN A FEW DAYS. NOW THEY SAY I NEED A NEW THROTTLE BODY BUT THE PART IS ON BACK ORDER AND I HAVE BEEN WAITING OVER A WEEK. I CAN NOT USE THE VEHICLE UNTIL IT IS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520798June 19, 2013
FUEL/PROPULSION SYSTEM
THE CAR IS 3 YEARS OLD AND HAS ONLY 25,000 MILES. I TOOK THE CAR TO THE LOCAL FORD DEALER ABOUT 2 MONTHS AGO BECAUSE THE "FANS" WERE VERY LOUD AND THE CAR WAS JERKING WHEN I ACCELERATE. THEY COULDN'T FIND ANYTHING. TWO DAYS AGO (EXACTLY 27 DAYS AFTER MY WARRANTY EXPIRED) THE CAR STALLED OUT TWICE. I WOULD PRESS THE GAS AND NOTHING HAPPENED. TOOK IT BACK TO THE FORD DEALER AND THEY SAID I HAVE A BAD THROTTLE BODY.... THE CAR IS STILL NEW!!! THERE HAS TO BE A PROBLEM WITH THIS PART!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520360June 18, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED SIX TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC BECAUSE THEY WERE UNABLE TO TAKE IT TO THE DEALER TO HAVE THE THROTTLE BODY REPLACED. THE VEHICLE WAS NOT REPAIRED FOR TWO WEEKS BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE AND CURRENT MILEAGE WAS 24,400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520378June 18, 2013
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE WHEN MY GAS PEDAL COMPLETELY STOPPED WORKING. THE ONLY INDICATOR WAS THE WRENCH LIGHT THAT CAME ON AT THE SAME TIME THE GAS PEDAL STOPPING FUNCTIONING. I ALMOST HAD AN ACCIDENT TRYING TO MAKE MY WAY TO A SHOULDER WITH NO WAY TO ACCELERATE DURING RUSH HOUR TRAFFIC. AFTER BEING AT THE DEALERSHIP, IT WAS DETERMINED THAT THE THROTTLE BODY WAS BAD AND HAD TO BE REPLACED COSTING $500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520088June 17, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WAS DRIVING ON INTERSTATE HIGHWAY AND ACCELERATOR SPEED DROPPED TO A CRAWL. PULLED OVER AND SAW THE WRENCH SYMBOL. GOT THE MANUAL OUT AND IT SAID THROTTLE BODY/POWERTRAIN ISSUE. WAITED AND RESTARTED ONLY 2 MILES DOWN THE ROAD AGAIN AND THAT SAME THING HAPPENED. CAR WAS STILL RUNNING BUT JUST GOING ABT 2 MPH IF THAT. VERY DANGEROUS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519992June 16, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
HAD TEST DONE AND WAS TOLD THROTTLE BODY IS BAD. CAN NOT GET PART IN BECAUSE ITS ON BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519671June 13, 2013
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED ON SEVERAL SEPARATE OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519504June 12, 2013
VEHICLE SPEED CONTROL
DRIVING UP RAMP TO GET ON 95 CAR STARTED SLOWING DOWN AFTER I GAVE IT GAS TO GET UP RAMP. I NOTICED A WRENCH LIGHT ILLUMINATED ON DASH SO I PULLED OF MANUAL AFTER TURNING OFF CAR TO SEE WHAT IT MEANT (THROTTLE) I SAT FOR 5 FIVES STARTED THE CAR AND IT DROVE FINE, BUT SINCE THEN IT HAS HAPPEN 3 MORE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519325June 11, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN, EQUIPMENT:MECHANICAL
I JUST BOUGHT A 2011 MERCURY MARINER IN APRIL 2013..I ONLY HAD IT 6 WEEKS WHEN THIS HAPPENED. I WAS DRIVING IN 5 O'CLOCK TRAFFIC AND MY CAR MOTOR STARTED MAKING FUNNY NOISES, FELT LIKE IT WAS TRYING TO STALL AND WOULD NOT ACCELERATE, THE WRENCH LIGHT CAME ON AND THEN MY CHECK ENGINE LIGHT. MY CAR WOULD BARELY DRIVE, I WAS STUCK IN TRAFFIC, THANKFULLY PEOPLE SAW MY HAZARD LIGHTS AND ALLOWED ME TO CUT THROUGH THE LINES OF TRAFFIC AND I WAS FINALLY ABLE TO PULL OVER INTO A PARKING LOT. I FOUND OUT LATER MY CAR HAD GONE INTO "LIMP MODE" & THIS IS A "KNOWN ISSUE" WITH FORD ESCAPES & MERCURY MARINERS MODEL YEARS 2009-2011. IT IS DUE TO A FAULTY THROTTLE BODY. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW & MY MECHANIC HAS BEEN UNABLE TO GET A NEW PART BECAUSE THEY ARE ON A NATIONAL BACKORDER. OVER 4,000 PARTS ARE ON ORDER AND HAVE BEEN ON BACKORDER SINCE FEBRUARY OF THIS YEAR (2013). WHY HAS THERE NOT BEEN A RECALL??? CLEARLY, THIS IS A WIDESPREAD ISSUE!!! NEITHER THE DEALERSHIP OR MY MECHANIC CAN GET A PART TO FIX MY CAR. I AM STUCK WITHOUT A VEHICLE OR ANY RECOURSE TO GET MYSELF INTO A WORKING VEHICLE. INSURANCE WILL NOT PAY FOR A RENTAL INDEFINITELY SINCE WE DO NOT KNOW WHEN THESE REPLACEMENT THROTTLE BODY PARTS WILL ACTUALLY SHIP - WE'VE ALREADY BEEN WAITING FOR 2 WEEKS. THE COMPANY KEEPS TELLING MY MECHANIC THEY WILL SHIP IN 3-4 DAYS AND WE ARE STILL WITHOUT A PART. I CAN'T HELP BUT WONDER, WHAT ABOUT THE OTHER PEOPLE BESIDES MYSELF THAT HAVE ALSO BEEN WAITING ON THIS SHIPMENT EVEN LONGER THAN I HAVE?! THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515971June 10, 2013
ENGINE
HAD PREVIOUSLY HAD THE DEALER LOOK INTO WHAT I THOUGHT WAS ISSUE WITH TRANSMISSION AND GEARS SLIPPING BACK IN 2012. THEY INDICATED THERE WAS A BULLETIN, WHICH I BELIEVE WAS ON A COMPUTER ISSUE, AND THAT THE TECH MADE SOME ADJUSTMENTS. THAT SEEMED TO ADDRESS THE ISSUE FOR A WHILE. IT HAD BEEN ACTING UP AGAIN, AND NOT QUITE THE SAME AS PREVIOUSLY, WITH MORE STALLING OUT AND NOT ACCELERATING AND THEN SUDDENLY JUMPING A LITTLE. ASKED DEALER TO LOOK INTO SITUATION AGAIN ON VISIT ON MAY 30TH. TECHS FOUND NOTHING WRONG. WAS DRIVING HOME ON INTERSTATE ON EVENING OF JUNE 7TH WHEN IT FELT LIKE THE ENGINE HAD LOST POWER. I WAS DRIVING 60 MPH, BUT I WAS ABLE TO PULL OFF TO A WIDE SHOULDER AREA. THE ORANGE WRENCH LIGHT CAME ON. I TURNED OFF CAR AND LET IT SIT FOR A COUPLE OF MINUTES. IT STARTED UP WITH NO PROBLEMS. I WAS ABLE TO DRIVE IT ABOUT 45-50 MPH UNTIL OFF INTERSTATE AND GOT IT TO DEALERSHIP WITH NO ADDITIONAL PROBLEMS AND LEFT IT. WAITING TO HEAR OUTCOME FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515978June 10, 2013
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING THE CAR JERKED AS IF I HIT MY BRAKES AND IT WOULDN'T LET ME ACCELERATE ANYMORE SO I PULLED OVER ON THE SIDE OF THE ROAD AND THE CAR WAS VIBRATING REAL ROUGH SO I TURNED THE CAR OFF AND SAT THERE FOR A MINUTE AND TRIED STARTING IT AND IT TOOK A COUPLE TRIES AND I GOT DOWN THE ROAD AND PULLED INTO WHERE I WAS GOING AND IT DID IT AGAIN AS I WAS PULLING INTO A PARKING SPOT. I REALLY HOPE THIS PROBLEM CAN GET RESOLVED SOON WITH NO COST IV DONE EVERYTHING I CAN TO MY CAR TO KEEP IT IN GOOD CONDITION AS IN GETTING THE OIL CHANGED IN IT EVERY THREE THOUSAND MILES AND EVEN PUTTING THE BEST GASOLINE IN IT AT $3.65 CENTS A GALLON SO ITS TIME FOR FORD/MERCURY TO SUPPORT THERE SIDE OF THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516115June 10, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCURY MARINA HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKING SYSTEM FAILED WITH THE ILLUMINATION OF THE ABS AND BRAKE WARNING LIGHTS. AS A RESULT, THE CONTACT CRASHED INTO A STOP SIGN. THE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 267,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10515337June 5, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHEN BEING AGGRESSIVE WITH THE ACCELERATOR THE ENGINE STALLS AND THE ACCELERATOR STOPS WORKING FORCING THE DRIVER TO PULL OFF OF THE ROAD. WHEN BRING THE CAR TO A STOP IT JERKS FORWARD UNTIL IT IS PUT INTO PARK, STILL THE ACCELERATOR DOES NOT WORK NO MATTER HOW PUSHED. AFTER TURNING IT OFF START UP TAKES LONGER THAN USUAL AND EITHER THE LITTLE WRENCH OR THE ENGINE SYMBOL APPEARS. AFTER TAKING IT TO A MECHANIC IT IS DIAGNOSED THAT IS HAS A BAD ELECTRONIC THROTTLE AND IT WILL HAVE TO BE REPLACE. PRIOR TO THIS THERE HAS NOT HAD AN ACCIDENT, INSTANCE OR WORK DONE THAT WOULD CAUSE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515102June 4, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS LEAVING WORK AND DRIVING DOWN A ROAD AT ABOUT 50MPH WHEN ALL OF A SUDDEN MY CAR JUMPED AND I THEN WAS COMING UP TO A RED LIGHT SO I WAS BRAKING AND BEHIND A CAR. AT THE RED LIGHT I WAS A FEW INCHES FROM HITTING THE CAR BECAUSE MY CAR KEPT JUMPING FORWARD. I THEN GOT SCARED AND TURNED MY CAR OFF AND BACK ON AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN IT DID THE SAME THING AND I COULDN'T ACCELERATE I WOULD PRESS ON THE GAS AND MY CAR WAS JUST SHAKING AND LOSING SPEED AND WOULDN'T MOVE. THANKFULLY I DIDN'T DRIVE THE HIGHWAY HOME THAT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514872June 3, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT GO MORE THAN 2 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND IT WAS DETERMINED THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514480May 31, 2013
VEHICLE SPEED CONTROL
DRIVING 45 MPH WHEN THE CAR LOST THE ABILITY TO ACCELERATE AND MAINTAIN CURRENT SPEED. THE YELLOW SOLID WRENCH LIGHT CAME ON, THE ENGINE REMAINED RUNNING, AND THE CAR COASTED TO A STOP. THE DRIVER TURNED OFF THE CAR WAITED A COUPLE MINUTES THEN RESTARTED AND CAR OPERATED NORMALLY. THIS PROBLEM HAPPEN FOUR ADDITIONAL TIMES AND WAS DIAGNOSED AT A FORD CERTIFIED DEALERSHIP AS HAVING A DEFECTIVE THROTTLE BODY. THROTTLE BODY WAS REPLACED AND CAR OPERATED NORMALLY FOR NOW. EVERY OCCURRENCE WAS A POTENTIALLY DANGEROUS SITUATION AS I WAS IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514558May 31, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE 2010 MERCURY MARINER SUDDENLY BEGAN STALLING WHILE DRIVING 45MPH ON A TWO LANE ROAD. WHILE THIS WAS OCCURRING, IT ALSO BEGAN JERKING AND WOULD NOT ACCELERATE! THE WRENCH LIGHT THEN CAME ON. I WAS FINALLY ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND A TOW TRUCK WAS CALLED FOR. THE JIMMY GRANGER FORD DEALERSHIP STATED THAT THE PROBLEM IS A BAD ELECTRONIC THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514284May 30, 2013
ENGINE, VEHICLE SPEED CONTROL
A YEAR AGO IN JULY OF 2012 NOT SURE THE APPROXIMATE DATE, I WAS ON MY WAY TO WORK AND ALL OF A SUDDEN EVERYTHING JUST CUT OFF. I'M IN THE MIDDLE OF THE ROAD, ACCELERATOR TO THE FLOOR AND NOTHING. I TOOK THE CAR TO THE DEALERSHIP SAME DAY AND THEY HAD IT ALL DAY LONG AND COULDN'T FIGURE OUT WHAT CAUSED THE SHORT AND SENT ME ON MY WAY. NOW PRESENT DAY WHICH IS A BOUT A YEAR LATER I TAKE MY CAR IN FOR A SIMPLE SAFETY INSPECTION, WAIT 10 MINUTES FOR THE PORTER TO BRING ME MY CAR TO FIND OUT ITS IDLING AND THE ACCELERATOR IS TO THE FLOOR AND ITS NOT MOVING. THE GENTLEMEN COMES IN AND TELLS ME ITS MY THROTTLE BODY GOING OUT ON THE CAR, HE TOLD ME THIS HAS HAPPENED TO SEVERAL PEOPLE AND THE PART IS ON BACK ORDER. HE SAID A GUY HAS HAD HIS CAR SITTING THERE FOR 10 DAYS AND THE PART HAS YET TO COME IN. THEY TELL ME THIS NEEDS TO BE REPLACED, BUT IRONICALLY ENOUGH MY WARRANTY EXPIRED 4 DAYS AGO MAY 25,2013, WHICH I WASN'T AWARE OF. I WAS AT THE DEALER 2 MONTHS PRIOR GETTING A OIL CHANGE THIS DIDN'T DAWN ON YOU TO TELL ME IT WAS GOING TO EXPIRE. SO I CAME TO YOU WITH THIS PROBLEM A YEAR AGO YOU HAD NO CLUE AND SAID HAVE A GREAT DAY, I'VE BEEN IN EVERY 3 MONTHS OR SO FOR OIL CHANGES SINCE THAT INCIDENT, AND YOU COULDN'T HAVE NOTICED THIS PROBLEM BEFORE MY WARRANTY EXPIRED AWFULLY CONVENIENT. I'M AMAZED WITH ALL THE COMPLAINTS AND PROBLEMS I'VE SEEN ABOUT THIS SAME ISSUE AND NO RECALL HAS BEEN MADE. THIS IS DANGEROUS. WHAT IT TELLS ME IS THAT FORD DOESN'T CARE ABOUT THEIR CONSUMERS ENOUGH TO TAKE THIS MATTER SERIOUSLY AND CORRECT THIS ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513993May 29, 2013
ENGINE, POWER TRAIN
THE CAR LOST ALL POWER WHILE I WAS DRIVING ON THE INTERSTATE AT 65 MPH. I WAS ABLE TO STEER IT TO THE SIDE OF THE ROAD, AND TO RESTART IT. THE SAME THING HAPPENED IN 3 MILES AND THEN AGAIN IN 1 MILE. IT WAS OKAY FOR THE NEXT 3 MONTHS. THEN I TRIED TO PASS A TRACTOR AND MY CAR STALLED. I GOT IT TO THE SIDE OF THE ROAD AND WAS ABLE TO LIMP INTO A FORD SERVICE CENTER WHERE THEY DIAGNOSED A " THROTTLE BODY FAILURE". I AM WAITING ON A PART BACK ORDER TO GET IT FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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