Mercury Mariner Complaints

1,512 consumer complaints on file.

#10523293July 5, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHOOK VIOLENTLY AND STALLED. ALSO, THE CONTACT STATED THAT THE WRENCH WARNING ICON AND THE CHECK ENGINE WARNING LIGHT WERE ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THE PARTS NEEDED TO REPAIR THE FAILURE WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 51,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523301July 5, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN LOST THROTTLE. THE VEHICLE WENT INTO LIMP MODE. I HAD TO PULL OVER AND POWER CYCLE THE VEHICLE. THIS HAPPENED 8 TIMES IN 40 MILES. EACH TIME THE WRENCH INDICATOR WOULD DISPLAY ON THE DASH. I CHECKED THE ERROR CODES AND THERE WERE SEVERAL OCCURRENCES OF P2111 AND P2112. THIS HAPPENED TO A RELATIVE DRIVING MY VEHICLE A COUPLE DAYS AGO, AND MY WIFE A MONTH AGO. THE ISSUE SEEMS TO BE HAPPENING MORE FREQUENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523335July 5, 2013
FUEL/PROPULSION SYSTEM
CAR LOST POWER DURING TURN..APPARENT STALL ..ACCIDENT NARROWLY AVERTED BY SURROUNDING TRAFFIC REACTING TO SITUATION. DIAGNOSED AS FAULTY THROTTLE BODY. ALSO LOST POWER ON HIGHWAY PREVIOUS WEEK. VEHICLE GOES INTO LIMP MODE.PART REPLACED BY DEALER ..SHORTAGE OF PARTS NECESSITATED WAIT FOR NEW PART...DEALER IS APPARENTLY AWARE OF THIS PROBLEM BUT PLEADS IGNORANCE..THAT THERE IS A PROBLEM...RECALL SHOULD BE INITIATED BEFORE SOME ONE IS SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523147July 4, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE OPERATING VEHICLE AT ABOUT 25 MPH, THE VEHICLE SLOWED TO A LIMP. IT DIDN'T STALL. AFTER TURNING VEHICLE OFF AND RESTARTING IT SEEMED FINE FOR A FEW MINUTES THEN SLOWED AGAIN. HAD VEHICLE TOWED TO MY MECHANIC. CODE P2112 WAS INDICATED AND A NEW THROTTLE BODY WAS INSTALLED AND RE-PROGRAMMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522990July 3, 2013
STEERING
POWER STEERING FAILED WHILE DRIVING. ONE OF THOUSANDS OF MARINERS AND ESCAPES TO HAVE THIS PROBLEM. COSTS $1400 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522703July 1, 2013
VEHICLE SPEED CONTROL
DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522471June 30, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ALONG AT 45 MPH AND THE VEHICLE LOST ALL ENGINE POWER, BUT DID NOT DIE. I STOPPED THE VEHICLE AND SHUT OFF THE ENGINE. I RESTERTED THE VEHICLE AND IT STARTED FINE. I DROVE TWO MILES AND ENGINE LOST POWER AGAIN. THIS TIME THE CHECK ENGINE LIGHT CAME ON. I SHUT THE VEHICLE OFF AND RESTERTED. CHECK ENGINE LIGHT WAS STILL ON, BUT I WAS ABLE TO DRIVE ONE MILE TO A FRIENDS HOUSE. I LET IT SIT FOR 4 HOURS AND DROVE 1/10 OF A MILE AND ENGINE LOST POWER AGAIN. MY FRIEND GAVE ME A RIDE HOME AS I WAS 12 MILES FROM HOME. I CALLED A TOWING SERVICE AND HAD VEHICLE TOWED TO LOCAL GARAGE. COMPUTER CODE REGISTERED A P2111. I CONTACTED LOCAL FORD DEALERSHIP AND THEY RECOMMENDED A THROTTLE BODY CLEANING BECAUSE VEHICLE WAS OUT OF WARRANTY BY 6,000 MILES. HAD SERVICE PERFORMED ON 6/24. ON 6/29 THE ENGINE STALLED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522490June 30, 2013
ENGINE, POWER TRAIN
DRIVING ALONG AT 40 MPH AND THE VEHICLE STARTED SLOWING DOWN. GIVING IT MORE GAS HAD NO IMPACT. I NOTICED A WRENCH LIGHT ILLUMINATED ON DASH. AFTER SITTING FOR A FEW MINUTES THE VEHICLE WAS RESTARTED AND RAN FINE . THIS HAPPENED AGAIN A FEW WEEKS LATER SO WE BROUGHT IT TO OUR REPAIR SHOP. AFTER SOME RESEARCH IT APPEARED THAT OTHERS HAD THE SAME ISSUE AND THAT REPLACING THE THROTTLE BODY MAY BE THE ISSUE. THE PART WAS REPLACED AND WE DIDN'T HAVE THE ISSUE FOR MONTHS UNTIL IT HAPPENED AGAIN. IT'S BEEN A TOTAL OF 5 TIMES IT HAS HAPPENED. REALLY WORRIED THAT THIS WILL HAPPEN ON THE HIGHWAY WHERE THERE IS HIGHER RISK OF AN ACCIDENT. NOT SURE WHAT TO DO NEXT. SURE SEEMS LIKE MANY OTHERS HAVE THIS ISSUE. DOES FORD HAVE A SOLUTION FOR THIS?? IF THEY DO THEY SHOULD ISSUE A RECALL BEFORE SOMEONE IS HURT BADLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522384June 29, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING ON LOCAL STREET VEHICLE LOST POWER WRENCH WARNING LIGHT CAME ON DASH. PULLED OVER TO SIDE OF ROAD SHUT OFF ENGINE. RESTARTED ENGINE WARNING LIGHT WENT OFF. THIS HAPPENED MULTIPLE TIMES WITH THE ENGINE CHECK LIGHT ALSO COMING ON. TOOK TO DEALER WAS DIAGNOSED WITH CODE P2111 . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522251June 28, 2013
POWER TRAIN
WHILE DRIVING THROUGH ROAD CONSTRUCTION ON THE INTERSTATE MY MARINER LOST POWER. I HAD MY CHILD IN THE BACKSEAT AND WAS LUCKY ENOUGH TO BE ABLE TO PULL OVER AND TURN OFF THE ENGINE. THE POWER TRAIN LIGHT AND ENGINE LIGHT CAME ON. I STARTED IT BACK UP AND CONTINUED UNTIL I COULD EXIT OFF THE INTERSTATE AND CONTINUE ON THE HIGHWAY, WHERE IT HAPPENED AGAIN. AGAIN, I TURNED OFF THE ENGINE AND GOT IT STARTED BACK UP. THIS HAPPENED ONE MORE TIME BEFORE I GOT IT TO THE MECHANIC. HE SAID THAT IT WAS THE THROTTLE BODY AND THAT IT WAS ON A NATIONAL BACK ORDER. THERE ARE 8,000 REQUESTS FOR THIS PART! WHAT WILL IT TAKE FOR FORD TO FINALLY ISSUE A RECALL ON AN OBVIOUSLY DEFECTIVE PART, A FATALITY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522010June 27, 2013
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
DRIVING HIGHWAY SPEED AND VEHICLE STALLED, ALSO STALLED AFTER TAKING OFF FROM STOPPED POSITION. PULLED OFF OF THE SIDE OF THE ROAD AND TURNED ENGINE OFF AND WAS ABLE TO RESTART THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521929June 26, 2013
ENGINE, VEHICLE SPEED CONTROL
CAR STALLED MULTIPLE TIMES AND WENT INTO WHAT THE DEALERSHIP CALLS LIMP MODE. I WAS INFORMED I HAVE A BAD THROTTLE BODY AND MOTOR ASY - [DS7Z9E926A], IT IS MY UNDERSTANDING THERE IS A NATIONWIDE BACK ORDERED ON THIS PART. THE VEHICLE IS USED PRIMARILY ON THE FREEWAY AT SPEEDS IN EXCESS OF 65 MILES PER HOUR. IT IS MY UNDERSTANDING THERE HAS ONLY BEEN A FEW HUNDRED COMPLAINTS. I WISH TO ADD ONE MORE TO THE LIST. I AM BEING TOLD NO ETA ON WHEN FORD WILL GET THE BACK ORDER OF PARTS CLEARED UP. 6 ? 8 WEEKS WITHOUT MY PRIMARY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521954June 26, 2013
POWER TRAIN
I WAS GOING DOWN THE EXPRESSWAY WHEN I GOT A WARNING AND A MESSAGE TELLING ME TO SAFELY STOP THE VEHICLE, AND I LOST POWER DOWN TO A CRAWL. I TOOK IT TO THE DEALER AND THEY SAID THIS WASN'T COVERED BY THE EXTENDED WARRANTY I PURCHASED EVEN THOUGH THEY SAID IT WAS PART OF THE POWER TRAIN .I EVEN CALLED FORD CUSTOMER SERVICE WARRANTY DIVISION AND THEY SAID IT WASN'T COVERED BUT IF IT WAS RECALLED THEY WOULD REFUND REPAIRS WITH RECEIPT.. I LOOKED ONLINE AND THERE ARE LOTS OF COMPLAINTS OF THIS PART GOING BAD AND REPLACED BY A UPDATED VERSION THAT WILL HOLD UP BETTER FOR THIS GAS/ELE. MOTOR. I BELIEVE THEY SHOULD RECALL THIS PART AND COVER IT UPON REPLACEMENT. THE COST ESTIMATE WAS $670! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521679June 25, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A SUDDEN LOSS OF POWER AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,849 AND THE CURRENT MILEAGE WAS 59,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521672June 25, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
STARTED VEHICLE IN THE MORNING FOR WORK & YELLOW WRENCH LIGHT CAME ON, COMBINED WITH "LIMP MODE" SYMPTOMS OF NO THROTTLE RESPONSE. GOOGLED & FOUND MULTIPLE COMPLAINTS FOR SIMILAR ISSUES WITH THIS MOTOR. CALLED LOCAL FORD DEALER WHO SAID THE THROTTLE BODY HAS HAD 3 DIFFERENT PART NUMBERS WHICH LEADS ME TO BELIEVE THAT THIS HAS BEEN A KNOW ISSUE FOR A WHILE NOW. ORDERED THE LATEST VERSION OF THE THROTTLE BODY & WILL HAVE IT REPLACED BY MY MECHANIC WHO SAID ITS A 1/2 HR INSTALL. I WILL BE KEEPING THE RECEIPTS & HOPEFULLY FORD WILL BE KIND ENOUGH TO REIMBURSE THOSE WHO HAVE HAD THIS FIXED, IF THE ISSUE DOES END UP BECOMING A RECALL. WHAT A HEADACHE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521802June 25, 2013
ENGINE, POWER TRAIN
DRIVING AROUND 50 MPH, ALL OF A SUDDEN THE ENGINE THROTTLES DOWN AND THE POWERTRAIN LIGHT COMES ON. THE ENGINE IS STILL RUNNING, BUT NO RESPONSE WHEN YOU PRESS THE ACCELERATOR. HAD TO PULL OVER, SHUT OFF THE ENGINE, RESTARTED THE ENGINE AND IT FUNCTIONED NORMALLY. IT HAPPENED TWO MORE TIMES IN THE SAME TRIP. IT HAS BEEN HAPPENING INTERMITTENTLY. BRINGING IT IN NOW BECAUSE OF POTENTIAL ROAD HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521614June 25, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN A BUSY HIGHWAY WHEN MY CAR JERKED AND THEN STALLED. THE ACCELERATOR WOULD NOT WORK. I WAS ABLE TO PULL OVER AND TURN THE CAR OFF. THE CAR RESTARTED AND ACCELERATED NORMALLY. THIS OCCURRED THREE MORE TIMES. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE PART WAS ON NATIONAL BACKORDER AND SENT ME HOME (IN THE UNSAFE CAR). I NOW AM WAITING TO HEAR ABOUT WHEN THEY CAN GET THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521525June 24, 2013
ENGINE
WHILE DRIVING, MY SUV COMPLETELY STALLED AND STOPPED RUNNING. I TURNED THE VEHICLE OFF AND RESTARTED IT AND IT THEN IT WENT. THIS HAPPENED CONTINUOUSLY. I CALLED THE DEALER WHERE I PURCHASED THE CAR, BENSON LINCOLN MERCURY, IN PITTSBURGH, AND THE SERVICE ADVISOR TOLD ME THAT HE DIDN'T KNOW WHAT IT COULD BE MAKING IT STOP RUNNING. MY HUSBAND WORKS IN THE AUTOMOTIVE INDUSTRY AND IT HAPPENED WHEN HE WAS DRIVING THE CAR AND THE "CHECK ENGINE" LIGHT CAME ON. HE PUT IT ON THE COMPUTER AND RECEIVED THE CODE, P-2111 "THROTTLE ACTUATOR SYSTEM STUCK OPEN." IT SEEMS THAT MANY OTHER PEOPLE ARE HAVING THIS ISSUE TOO. IN APRIL, THE DEALERSHIP PUT A COMPUTER "UPDATE" IN MY CAR. COULD THIS HAVE AN IMPACT. I SHOULD NOT HAVE TO PAY FOR A PART FOR MY CAR, WHEN THIS IS OBVIOUSLY A DEFECT OF WHICH THE MANUFACTURER IS AWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521569June 24, 2013
POWER TRAIN
I WAS DRIVING MY MARINER AND TURN INTO A HEAVY TRAFFIC ROAD AND MY CAR JUST WENT DEAD ONCE I WAS IN TRAFFIC. L WAS LUCKY THAT I WASN'T HIT FROM BEHIND ME. THE CAR WARNINGS DISPLAYED A WRENCH ON THE CAR PANEL. I TOOK THE CAR TO THE SHOP AND IT REQUIRED REPAIRS TO THE THROTTLE CONTROL/POWER TRAIN. THE CAR ONLY HAS ABOUT 4600 MILES ON IT. I HAVE RESEARCHED THIS PROBLEM ON THE INTERNET AND THIS IS A RECURRING PROBLEMS. THERE WAS NO WARNING OF A PROBLEM. THE CAR JUST DIED IN THE MIDDLE OF TRAFFIC. THIS IS VERY DANGEROUS AND SEEM TO BE A KNOWN PROBLEM. DOES SOMEONE HAVE TO DIE BEFORE THEY GET THIS PROBLEM IS RECALLED? THE PROBLEM OCCURRED SO QUICKLY THAT IF YOU ARE NOT OBSERVANT TO YOUR PANEL, YOU WILL MISS IT. AND, IT YOU ARE IN AN ACCIDENT WHEN IT OCCURS, YOU WILL NEVER SEE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521295June 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR JUST DIED ON THE MOTORWAY AND LEFT ME IN A DANGEROUS SITUATION. THE PROBLEM IS AN INEFFECTIVE THROTTLE BODY ( CODE P2111 ). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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