Mercury Mariner Complaints

1,512 consumer complaints on file.

#10544081September 17, 2013
ELECTRICAL SYSTEM
I WAS TRAVELING ALONG, WITH MY DAUGHTER IN THE CAR, WHEN IT SEEMED TO JUST SHUT OFF. I WAS ONLY GOING 40MPH BUT IN A LINE OF TRAFFIC. I PULLED THE CAR OVER, IT WAS THEN I COULD TELL IT WAS SORTA STILL RUNNING. I COME TO FIND OUT LATER IT WENT INTO A SAFE MODE. SINCE THEN MY WIFE OR I HAVE BARELY DROVE IT. WE HAD A CLOSE FRIEND CHECK IT OUT AND IT IS THE THROTTLE BODY. I THEN DID SOME RESEARCH ONLINE AND COME TO FIND OUT IT SEEMS I'M NOT THE ONLY ONE WITH THIS PROBLEM. IS ANYONE OUT THERE MAKING FORD MOTOR COMPANY RESPONSIBLE FOR THIS? I CALLED THE DEALERSHIP, WHERE WE PURCHASED OUR VEHICLE NEW AND WAS TOLD THERE WAS NOTHING THEY COULD DO, UNLESS I PAID FOR THIS. I FEEL THIS IS UNFAIR! MY WIFE AND I PURCHASED THIS VEHICLE BRAND NEW WITH ONLY 8 MILES. WHY SHOULD WE BE PUNISHED FOR WHAT CLEARLY IS A DEFECT IN A FORD PRODUCT? PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544087September 17, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543821September 16, 2013
POWER TRAIN
COMING OFF A STOP SIGN, THE VEHICLE WOULD NOT SHIFT INTO SECOND, COULD FEEL IT FINALLY JUMP INTO 3. TOOK IT TO A TRANSMISSION SHOP AND WAS TOLD THE TRANSMISSION HAD NO 2 AND 4TH GEARS. UPON LOOKING ONLINE, TRANSMISSIONS AND POWERTRAINS ARE KNOWN DEFECTS WITH THIS MODEL/YEAR. JUST HAD TO SPEND $2000.00 TO HAVE THIS REPAIRED AS FORD IGNORED PREVIOUS COMPLAINTS FROM CONSUMERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543409September 13, 2013
ENGINE
WHILE TRAVELING ON AN INTERSTATE HIGHWAY, CAR LOST POWER, SPEED DECLINED TO 25 MPH AND WENT INTO HYBRID MODE. "PULL OVER SAFELY" LIGHT WENT ON. WE PULLED OVER AND TURNED OFF ENGINE. AFTER A FEW MINUTES IT RESTARTED AND WE WERE ABLE TO DRIVE THE CAR AT NORMAL SPEED. THE OUTSIDE TEMPERATURE WAS HIGH--IN THE 90S--AND THE AIR CONDITIONING WAS ON HIGH WHEN THE POWER FAILED. WE HAD A SIMILAR INCIDENT ABOUT A MONTH EARLIER WHILE TRYING TO PARK THE CAR ON A HOT DAY WITH AIR CONDITIONING ON..SPEED WAS MINIMAL BECAUSE WE WERE PARKING BUT CAR LOST POWER AND PULL OVER SAFELY LIGHT WENT ON. AFTER SECOND INCIDENT WE TOOK CAR TO A FORD DEALER WHO SAID THE HYBRID SYSTEM COOLING PUMP HAD FAILED AND NEEDED TO BE REPLACED. COST TO REPLACE THE PUMP WAS $470. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543217September 12, 2013
POWER TRAIN, ENGINE
2009 MERCURY MARINER. I HAD JUST PULLED INTO THE STORE PARKING LOT THE CAR WAS IN PARK BUT RUNNING. WHEN ALL OF A SUDDEN IT CUT OFF LIGHTS ON DASH BOARD CAME ON...I WAS ABLE TO RESTART THE CAR ON THE WAY HOME EVERY STOP LIGHT I STOPPED AT THE CAR WOULD CUT OFF...TOOK TO AUTO REPAIR SHOP THEY DIAGNOSED IT BUT NOTHING CAME UP ON MACHINE. CAR RAN FINE FOR THE REST OF THE DAY. ON THE WAY TO WORK THAT MONDAY THE CAR STOP IN THE MIDDLE OF THE ROAD I WAS ABLE TO COAST OVER THE WRENCH ICON LITE CAME ON. CUT THE CAR OFF STARTED IT BACK UP AND DROVE TO WORK....NOW THE CAR IS DOING IT EVERY 5-10 MILES STOPPING WONT LET ME ACCELERATE AND THE WRENCH ICON IS COMING ON....THIS IS VERY DANGEROUS......THIS NEEDS TO BE RECALLED. IF EVERYONE IS HAVING THE SAME PROBLEM...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543346September 12, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 70 MPH THE VEHICLE SUDDENLY STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE. THE CONTACT SHUT THE VEHICLE OFF AND WAS ABLE TO RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THE THROTTLE WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543368September 12, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TRAVELING ON 2 LANE ROAD AT 55 MPH. ENGINE SET AT CRUISE CONTROL SPEED WHEN POWER WAS LOST. VEHICLE FELT LIKE IT WAS COASTING, THE ACCELERATOR WOULD NOT WORK. I WAS ABLE TO COAST TO A STOP ON A SIDE STREET, THEN HAD MY VEHICLE TOWED TO THE DEALER FOR REPAIRS. I CHECKED WEB SITES LAST NIGHT AND FOUND THIS TO BE A RECURRING PROBLEM WITH FORD ESCAPES AND MARINERS. COST OF REPAIR WAS $382.37 AND NOT COVERED FOR ANY REIMBURSEMENT BY FORD/LINCOLN. CUTTING OFF LIKE THIS IS EXTREMELY DANGEROUS AND PLACES OCCUPANTS AT RISK FOR SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543034September 11, 2013
ENGINE
MY SON AND I WERE ON THE WAY HOME FROM FOOTBALL PRACTICE AROUND 8:30PM AND AS I WAS TURNING RIGHT FROM A STOP LIGHT THE VEHICLE STARTED SLOWING DOWN AND SHAKING. I PULLED RIGHT OVER TURNED THE CAR OFF AND ON. ONCE I GOT BACK ON THE ROAD IT DID IT A SECOND TIME AND SO I PROCEEDED TO PULL OVER AND TURN CAR OFF AND ON AGAIN. I WAS CLOSE TO HOME AND FINALLY MADE IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542932September 10, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ALONG THE HIGHWAY AND THE GAS PEDAL JUST WENT TO THE FLOOR. THE ENGINE WAS STILL RUNNING BUT I COULD INCREASE THE POWER. I HAD TO COAST ACROSS THREE LANES OF HIGH SPEED TRAFFIC IN ORDER TO GET MY VEHICLE SAFETY TO THE SIDE OF THE ROAD. THIS THE SECOND TIME THE ACCELERATOR CABLE IN THIS VEHICLE HAS SNAPPED WITHOUT WARNING. MY DEALER REPLACED THE FIRST CABLE LAST YEAR AND JUST OVER ONE YEAR LATER THE SAME CABLE HAS SNAPPED. I WAS FORTUNATE NOT TO PANIC AND WAS ABLE TO BRING MY VEHICLE TO THE SIDE OF THE ROAD. THIS CABLE SNAPPED TWICE WHILE I WAS TRAVELING ON THE HIGHWAY. I HAD NO CONTROL OVER MY VEHICLE AND COULD HAVE KILLED OR INVOLVED IN AN ACCIDENT. MY DEALER IS REPLACING THE CABLE UNDER MY EXTENDED WARRANTY BUT ARE CHARGING ME TO REPLACE THEIR DEFECTIVE THROTTLE BOX. FORD/MERCURY NEEDS TO RECALL ALL MARINERS AND FORD ESCAPES ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542853September 10, 2013
POWER TRAIN
9/8/2013 DRIVING 60MPH I FELT A SLIGHT JOLT AND NOTICE A YELLOW WRENCH LIGHT CAME ON DASHBOARD.THEN THE MERCURY MARINER DECELERATED AND STALLED TO WHERE I WAS ABLE TO MOVE TO SHOULDER OFF ROAD, AND TURN ENGINE OFF. AT THIS POINT NOT KNOWING WHAT TO DO I JUST TURNED CAR OFF FOR ABOUT 5 MINUTES AND THEN RE-START. THERE WAS NO WRENCH LIGHT, BUT I DID NOTICE A HESITATION FOR THE CAR TO CATCH. I DROVE HOME ABOUT 20 MILES AND THE CAR DROVE ROUGH AS IF IT WAS HAVING A HARD TIME SHIFTING AND NOTICE THE RPM DANCING BACK AND FORTH FROM 3-1 ON ROAD INCLINES. TOOK IT TO MECHANIC AND HAD A DIAGNOSTIC TEST READ NO STORED CODES.WHAT??? THIS HAPPEN WITHIN A 2 DAY PERIOD, CAR WOULD STALL, YELLOW WRENCH LIGHT WOULD APPEAR ON DASH. TOOK IT TO A FORD AUTHORIZED DEALER, AND HE KNEW EXACTLY WHAT IS WAS THROTTLE BODY MALFUNCTIONING. PAID. $301FOR PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542638September 9, 2013
ELECTRONIC STABILITY CONTROL (ESC)
THE LIGHT TURNED GREEN AND I STARTED TO ROLL FORWARD TO GO, AND MY CAR JUST STOPPED. I DIDN'T NOT HAVE ENOUGH SPEED TO MOVE FROM THE SPOT I WAS IN. STUCK IN MORNING TRAFFIC I HAD TO TURN MY CAR OFF AND TRY TO RESTART IT. IT TOOK A FEW TURNS OF THE KEY AND IT FINALLY STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542640September 9, 2013
ENGINE, VEHICLE SPEED CONTROL
ENGINE DIED WHILE DRIVING WITH ENGINE AND WRENCH LIGHT COMING ON. TOOK TO DEALER AND FOUND DTC CODE P2111 WHEN TROUBLESHOOTING. DEALER FOUND INTERNAL FAULT WITH THROTTLE BODY. REPLACED THROTTLE BODY AND HAVE NOT HAD PROBLEM SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542469September 8, 2013
ELECTRICAL SYSTEM
I WAS DRIVING 65 MPH ON THE FREEWAY WHEN MY ENGINE STALLED. I COSTED TO THE SIDE, TURNED OFF MY CAR, AND RESTARTED THE ENGINE. MY SUV RAN NORMAL FOR THE NEXT 5 MILES BEFORE THE SAME PROBLEM OCCURRED. THIS TIME I WAS AT A LIGHT AND WAS ABLE TO STOP AND RESTART THE ENGINE. THE ENGINE STARTED, BUT WAS RUNNING SLOW AND THE GAS PEDAL WAS NON RESPONSIVE. I COASTED TO A SIDE STREET WHERE I TURNED OFF THE ENGINE. ONCE I TRIED TO RESTART THE ENGINE, IT TOOK ABOUT FOUR TIMES LONGER TO START THAN NORMAL. I PUT THE SUV IN DRIVE AND IT JUMPED SLOWLY AT A COSTING PAST WITH EVERY FLUCTUATION OF THE ENGINE RPM PACE. I WOULD HAVE HAD AN ACCIDENT IF THIS WOULD HAVE OCCURRED ON MY WAY HOME FROM WORK IN TRAFFIC. THANKFULLY IT WAS DURING THE DAY WITH LITTLE TRAFFIC. THE DEALERSHIP SEEMS TO THINK IT IS A PROBLEM WITH AN ELECTRONIC THROTTLE BODY. I WILL BE TRADING MY MARINER IN FOR A DIFFERENT CAR BECAUSE I DO NOT FEEL SAFE DRIVING THE SUV. I AM FORTUNATE THAT MY SUV STALLING DID NOT CAUSE AN ACCIDENT. HOWEVER, I'M SURE THERE ARE OTHERS WHO ARE LESS FORTUNATE. PLEASE HELP BY FORCING FORD TO RECALL THESE VEHICLES AND REPLACE THIS PART BEFORE THIS ISSUE CAUSES A FATAL ACCIDENT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542455September 7, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING TO WORK AT STEADY SPEED WHEN ALL OF A SUDDEN THE CAR LOST ACCELERATION. WHILE I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, HAD I BEEN IN THE MIDDLE OF A TURN OR AN ENTRY ON THE HIGHWAY, IT COULD HAVE RESULTED IN AN ACCIDENT. PULLED OVER TO SIDE OF THE ROAD. TURNED OFF VEHICLE AND RESTARTED. DROVE ABOUT 1/3 MILE AND IT DID IT AGAIN. THIS TIME WHEN I PUT THE CAR IN PARK AND KEPT IT RUNNING IT FELT LIKE IT WAS TRYING TO JUMP OUT OF GEAR AND ACCELERATE WHICH WAS VERY SCARY. WE DETERMINED BY CALLING INTERNET IT WAS THE THROTTLE BODY. CALLED THREE FORD DEALERSHIPS WHERE THEY WERE ALL SOLD OUT AND BACK-ORDERED. WE FOUND ONE AT THE FOURTH AND PUT IT ON OURSELF IN 30 MINUTES. COST $180 P/N DS7Z9E926D.FORD NEEDS TO DO THE RIGHT THING AND RECALL THE AFFECTED VEHICLES AS THEY KNOW IT'S A PROBLEM. THEY HAVE MULTIPLE CARS GETTING THIS PROBLEM FIXED DAILY!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542453September 7, 2013
STEERING
WHILE DRIVING THE VEHICLE THE POWER STEERING SUDDENLY STOPS WORKING AND THE STEERING GETS EXTREMELY STIFF. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW. AT FIRST IT WAS IN THE MIDDLE OF WINTER AND I ATTRIBUTED IT AS A FREAK OCCURRENCE DUE TO THE COLD WEATHER. THE NEXT TIME IT HAPPENED IT WAS A WARM SPRING DAY. NOW IT DOES NOT OCCUR FREQUENTLY, BUT WITHOUT WARNING. ONE TIME I WAS MAKING A LEFT TURN AT A INTERSECTION AND THE STEERING FROZE UP, CAUSING ME TO MAKE MY TURN REALLY WIDE. I HAPPENED TO HAVE ENOUGH ROOM TO COMPLETE THE TURN WITHOUT A COLLISION, BUT UNDER OTHER CIRCUMSTANCES THIS DEFECT COULD CAUSE AN ACCIDENT, POSSIBLY FATAL IN THE EVENT OF A COLLISION WITH AN ONCOMING CAR OR AT GREATER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542223September 6, 2013
ENGINE
WE WERE TRAVELING DOWN THE HIGHWAY AT 60 MPH WHEN THE ENGINE WENT DEAD LIKE THE SWITCH WAS CUT OFF. I TRIED TO RESTART THE ENGINE AND IT WOULD TRY TO START THEN GO DEAD. I DID THIS 10 TIMES AND IT FINALLY STARTED. I TOOK IT DIRECTLY TO THE LOCAL FORD DEALER. A COMPUTER CHECK DID NOT SHOW ANY PROBLEM. THE DEALER SAID HE DID NOT KNOW WHAT TO WORK ON AND SAID TO RETURN IT WHEN IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542226September 6, 2013
FUEL/PROPULSION SYSTEM
I HAVE 2012 MERCURY MARINER AND IVE HAD ISSUES WITH MY CAR GOING LIMP. WHEN IM DRIVING UPHILL, MY CAR LOSES POWER, THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER (COAST OVER) TO THE SIDE OF THE ROAD AND TURN OFF MY ENGINE AND RESTART MY CAR. THE DEALER SAID IT WAS THROTTLE BODY. EVEN THOUGH MY CAR IS UNDER THE MILEAGE WARRANTY, IT IS JUST OVER THE 3 YEAR WARRANTY. IT WILL COST $436 TO REPAIR/REPLACE. MY CAR LOST ACCELERATION POWER WITHOUT WARNING AND PUT ME IN DANGEROUS SITUATIONS SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542261September 6, 2013
ENGINE
WHILE DRIVING 65 MPH IN METRO DC RUSH HOUR TRAFFIC, THE VEHICLE SUDDENLY LOST POWER (ENGINE STILL RUNNING BUT NO ACCELERATION). I HAD TO CROSS OVER 4 LANES OF TRAFFIC TO REACH THE SHOULDER (VERY DANGEROUS). I TURNED THE VEHICLE OFF AND RESTARTED (SOUNDED LIKE IT WAS "FLOODED"). I TOOK THE VEHICLE TO THE DEALER FOR EVALUATION TODAY, BUT CAME ACROSS MANY COMMON COMPLAINTS ONLINE REGARDING THIS EXACT ISSUE AND ALSO LEARNED THAT NHTSA WAS CONDUCTING AN INVESTIGATION. I JUST WANTED TO ADD MY CASE TO THIS ISSUE. THIS COULD BE A VERY SERIOUS AND DANGEROUS PROBLEM AS IT HAPPENS AT HIGH SPEEDS AND THE VEHICLE SLOWS RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542300September 6, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND MILEAGE WAS 88,000. UPDATED 10/17/13*CN THE VEHICLE WAS REPAIRED ON SEPT 6, 2013
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542349September 6, 2013
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
ON AUGUST,2013 I WENT GOT MY VEHICLE SMOGED . IT PASSES GOOD. THEN THE NEXT DAY I SEE ENGINE LIGHT AIR BAG LIGHT. THEN GOES OFF WHEN I STOP. SO I TRY TAKE TO A MECHANIC WHO I SPEND A GOOD LIKE ALMOST 800 STILL LIGHT IS ON NOW BOTTOM. NOW THE CAR DASH BOARD AND THE RADIO ARE SO HOT, IT FELT LIKE SOMETHING MAY CAUSE A FIRE! I WAS VERY SCARED! I WAS NEAR A LINCOLN DEALERSHIP WHO HAD A SERVICE CENTER IN DUARTE. CA. I NEVER KNEW. A PCM WAS A PART OF A TUNEUP! PLEASE THIS IS A 2300! AND I'M PUTTING OUT ANOTHER 1288!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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