Mercury Mariner Complaints

1,512 consumer complaints on file.

#10818116January 5, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE MAKING A TURN AT APPROXIMATELY 25 MPH, THERE WAS A LOSS OF POWER STEERING AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818141January 5, 2016
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE REAR DRIVER SIDE WINDOW SLID DOWN INTO THE DOOR. THE CONTACT STATED THAT THE WINDOW HAD TO BE PULLED UP MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE YEAR LATER, THE CONTACT OBSERVED THAT THE REAR PASSENGER SIDE WINDOW SLID DOWN INTO THE DOOR AND HAD TO BE MANUALLY RAISED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 03/04/16*LJ UPDATED 03/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817506January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 75 MPH ON THE HIGHWAY, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 240,049.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817515January 4, 2016
STEERING
POWER STEERING ASSIST FAILURE ERROR CODE APPEARED 12/27/15 WHILE I WAS DRIVING AND IMMEDIATELY I NOTICED THE STEERING WAS VERY STIFF AND DIFFICULT CHANGING LANES AND TURNING PLUS ALMOST UNMANAGEABLE ESPECIALLY FROM A STANDING/STOPPED POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817522January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE DID NOT START EXPERIENCING ISSUES UNTIL AFTER IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE STEERING SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817532January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811500December 21, 2015
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 2 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN THE DEALER WHERE IT DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THIS FAILURE THE VEHICLE HAD A SOFTWARE UPDATE UNDER NHTSA CAMPAIGN 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810996December 17, 2015
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809369December 9, 2015
STEERING
I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808197December 3, 2015
ENGINE, POWER TRAIN
WHILE DRIVING DOWN THE ROAD ANYWHERE FROM 20-55 MPH, THE CAR SEEMS TO STALL OUT AND THE ACCELERATOR NO LONGER WORKS. YOU HAVE TO PULL OVER AND SHUT THE VEHICLE OFF AND IT WILL START AGAIN. SOMETIMES THE SAME PROBLEM WILL OCCUR AGAIN WITHIN SECONDS, MINUTES, OR DAYS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808014December 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND STALLED WITHOUT WARNING, WHILE EXITING HIGHWAY TRAFFIC. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ALL THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE RESUMED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER TO WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795202November 21, 2015
STRUCTURE:BODY
RIGHT REAR FENDER WELL HAS RUSTED THROUGH AND SHOCK TOWER IS COMING APART. LOUD THUMP EVERY TIME VEHICLE IS DRIVEN AFRAID I COULD LOOSE CONTROL IF SHOCK TOWER RIPS AWAY ANYMORE. WHEN VEHICLE WAS PURCHASED NEW IT AS UNDER COATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795224November 21, 2015
POWER TRAIN
I WAS DRIVING AT A SPEED OF 40 MILES AN HOUR, STOPPED AT STOP LIGHT, AS I PROCEEDED ON THE GREEN LIGHT, THE CAR ACCELERATED AND THEN JOLTED. SUDDENLY, THE WRENCH ICON APPEARED ON THE DASHBOARD. FROM THAT POINT THE CAR SEEMED TO IDLE, THE CAR WOULD REV RPM'S AND WOULD NOT SHIFT AUTOMATICALLY TO THE NEXT GEAR. I HAD TO START IN 2ND AND SHIFT INTO DRIVE. HAVE HAD THE SENSORS REPLACED, TRANNY FLUID FLUSHED AND REPLACED AND GASKET SEAL AND PAN REPLACED. STILL NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790668November 16, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ISSUE WITH SHIFTING THE SECOND AND FOURTH GEARS. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERVO ROUTING COVER AND SERVO RING WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THIS FAILURE, THE STEERING COLUMN WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790019November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789467November 10, 2015
STEERING
POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789406November 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 20 MPH, THE POWER TRAIN LIGHT REMAINED ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788919November 6, 2015
STEERING
SPRING OF 2014 IS WHEN THE POWER STEERING HAD BEGAN TO GO OUT RANDOMLY AND IT WOULD COME BACK ON ONCE YOU SHUT THE IGNITION OF AND RESTARTED IT. I CALLED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT RIGHT AT THAT MOMENT BECAUSE THEY WERE WAITING FOR A RECALL TO BE ESTABLISHED BECAUSE THEY DIDN'T HAVE THE SOFTWARE TO FIX IT. JULY OF 2014 A RECALL NOTICE WAS RECEIVED IN THE MAIL. I DIDN'T HAVE THE RECALL PERFORMED UNTIL DECEMBER 4TH 2014 AND WHEN THEY HOOKED THE COMPUTER TO THE MARINER THEY WERE ADVISED TO REPROGRAM IT AND THEN THE RECALL WOULD BE COMPLETE. IT WORKED JUST FINE WITH NO PROBLEMS LIKE BEFORE FOR ONLY MONTH. THEN ON JANUARY 2ND WHILE MY HUSBAND WAS DRIVING IN THE SNOW AT NIGHT THE POWER STEERING WENT COMPLETELY OUT. WE TAKE IT BACK IN AND WE FIND OUT THAT THE ENTIRE STEERING COLUMN NOW HAS TO BE REPLACED COSTING US 912.65!! THE DEALERSHIP SAID THEY TALKED TO FORD CORPORATION ABOUT WHAT THEY WOULD DO BUT THEY RESPONDED THAT SINCE THE RECALL WAS PERFORMED IT WAS OUR RESPONSIBILITY TO PAY THE BILL BECAUSE THE STEERING COLUMN WENT OUT ON IT'S OWN (YOU WHO IS READING THIS, I ASSUME, KNOWS THIS IS JUST A LOAD OF CRAP!) NOW ITS NOVEMBER 2015 AND STILL NO NEW NEWS ON HOW THIS INVESTIGATION IS GOING BUT I ENCOURAGE WE GET THE WORD OUT AND HAVE AS MANY PEOPLE AS POSSIBLE WRITE COMPLAINTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787993November 3, 2015
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787836November 2, 2015
STEERING
STEERING TORK SENSOR AND MOTOR IMPROPERLY DETECTS INPUTS, CAUSED LOSS OF ELECTRICAL POWER STEERING WHILE I WAS DRIVING. MARINER HAD BEEN RECALLED IN SUMMER OF 2014, RECALL # 14S05, JUST SOFTWARE WAS UPDATED. SOFTWARE UPDATE ONLY DOES NOT CORRECT THE PROBLEM.. THIS FAILURE IS LIFE THREATING. I WOULD LIKE TO FILE A PETITION AND REQUEST A HEARING FOR DETERMINATION FROM NHTSA REGARDING WHETHER FORD ADEQUATELY MET ITS OBLIGATION TO REMEDY RECALL 14S05.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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