Mercury Mariner Complaints

1,512 consumer complaints on file.

#10822159January 25, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 10 MPH, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND THE POWER STEERING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR A STEERING RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822174January 25, 2016
STEERING
I PURCHASED THIS CAR USED IN SEPTEMBER 2015. THE POWER STEERING WENT OUT. I LOOKED UP THE RECALL WHICH STATES: FORD WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE (PSCM) AND THE INSTRUMENT CLUSTER MODULE, FREE OF CHARGE. IF A VEHICLE SHOWS A HISTORY OF A LOSS OF THE TORQUE SENSOR SIGNAL OR FAULT CODES RELATING TO THE PSCM WHEN THE VEHICLE IS BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 18, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S05. WHEN I WENT TO THE DEALER THEY SAID THE RECALL DID NOT APPLY. I WAS CHARGED FULL PRICE FOR REPLACE THE STEERING TORQUE SENSOR. I CALLED FORD AND THEY SET UP A CASE # WHICH IS CAS86223147. THEY EXPLAINED THAT THE PRIOR OWNER BROUGHT THE CAR IN WHEN THEY RECEIVED THE RECALL NOTICE. THEY HAD THE SOFTWARE UPDATED BUT DID NOT REPLACE THE TORQUE SENSOR. AS A NEW OWNER AND WITH THE RECALL STILL IN EFFECT, I FEEL THE RECALL SHOULD BE HONORED FOR THE REPLACEMENT OF THE TORQUE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821954January 25, 2016
ENGINE, STEERING
I SUFFERED AN ACCIDENT BECAUSE WHILE DRIVING IN A HIGHWAY, I COULD NOT STEER THE WHEEL AND THE ENGINE STOP WORKING. I WROTE BEFORE BECAUSE OF WHAT HAPPENED AND HAVE NOT RECEIVED AN ANSWER. WHAT CAN I DO? THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10821667January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SOFTWARE WAS ONLY UPDATED FOR THE PSCM (POWER STEERING CONTROL MODULE) AND INSTRUMENT CLUSTER MODULE; HOWEVER, THE STEERING COLUMN AND TORQUE SENSOR WERE NOT REPLACED. THE CONTACT STATED THAT THE FAILURE PERSISTED SEVERAL MONTHS AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821670January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT STATED THAT THE STEERING WHEEL FAILED AND, WHILE ATTEMPTING TO TURN, THE STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST, WHICH LOCATED A FAILURE CODE AT THE STEERING WHEEL COLUMN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821698January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821243January 20, 2016
STEERING
SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN AUGUST 2014. THE SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED AS BEING ABLE TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AND AS A RESULT OF A TORQUE SENOR DEFECT. IN JANUARY 2016 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED INTO MANUAL STEERING MODE. THIS WAS IN A LOW TRAFFIC URBAN AREA AT LOW SPEED. WE WERE ABLE TO GET THE VEHICLE OFF ROAD WITHOUT INCIDENT. THE VEHICLE REMAINS IN MANUAL STEERING MODE AND THERE IS A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. THE FORD RECALL LETTER INDICATES THE DEALER REPAIR WOULD REMOVE THIS POSSIBILITY WHERE THE VEHICLE COULD REVERT TO MANUAL STEERING MODE DUE TO A DETECTED FAULT. THE LETTER ALSO INDICATES A CHIME AND WRENCH LIGHT WOULD ENSUE IF A DEFECT/FAULT WERE DETECTED TO "INCREASE DRIVER AWARENESS". IT IS NOT OUR EXPERIENCE THAT WE HAD THIS WARNING PROVIDED. THERE IS NO WRENCH LIGHT ILLUMINATED AND THE VEHICLE WAS NOT PREVENTED FROM MOVING INTO MANUAL STEERING MODE. IN SHORT, I DO NOT BELIEVE THAT THE SERVICE PROCEDURE IN THIS RECALL WHERE ONLY SOFTWARE CODE WAS MODIFIED WAS SUFFICIENT TO REMOVE THE POTENTIAL HAZARDS OF ANY DEFECTS THAT MAY BY INHERENT IN THE POWER STEERING ASSIST SYSTEM OF THIS VEHICLE. I CONTACTED THE DEALERSHIP WHERE THE SOFTWARE REVISION WAS CONDUCTED AND WAS TOLD THAT WITHOUT A "CHECK ENGINE LIGHT" INDICATION, THEY WOULD PROBABLY NOT BE ABLE TO READ AND DETERMINE THE FAULT. I INDICATED THE NATURE OF MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE TO SEE IF A FURTHER NEEDED REPAIR OF THE TORQUE SENSOR WOULD BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES. I WAS TOLD THE RECALL WAS CLOSED. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820879January 19, 2016
VEHICLE SPEED CONTROL
I WAS APPROACHING A STOP SIGN GOING ABOUT 15 MPH AND THE APPLIED THE BRAKE. INSTEAD OF STOPPING, THE CAR ACCELERATED AND I HAD TO STEER AROUND A CAR IN THE INTERSECTION TO AVOID AN ACCIDENT. I APPLIED THE EMERGENCY BRAKE AND THREW THE CAR INTO PARK TO STOP IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820985January 19, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821089January 19, 2016
UNKNOWN OR OTHER
REAR LIFTGATE GLASS SHATTERED SUDDENLY WHILE OPENING/CLOSING REAR LIFTGATE. AUTOMOBILE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820423January 15, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, POWERED THE VEHICLE OFF AND BACK ON, AND THE STEERING RETURNED TO NORMAL. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820181January 14, 2016
ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 75 MPH, THE TRACTION CONTROL, SERVICE ENGINE, AND ABS SENSOR LIGHTS ILLUMINATED AND AN AUDIBLE CHIME WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING MECHANISM WAS FAULTY. THE STEERING SYSTEM WAS REPROGRAMMED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER ASSIST SYSTEM WAS FAULTY. THE CONTACT WAS INFORMED THAT THE REPAIR WAS PREVIOUSLY PERFORMED IN 2014 UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820206January 14, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD HESITATE TO ACCELERATE AT A NORMAL PACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819598January 12, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE INSTRUMENT PANEL DISPLAYED A TRIANGLE WITH AN EXCLAMATION POINT. THE PANEL DISPLAYED THAT THE DRIVER NEEDED TO PULL OVER IMMEDIATELY. THE CONTACT PULLED OVER AND THE IGNITION HAD TO BE TURNED TO THE OFF POSITION FOR A FEW MINUTES IN ORDER FOR THE VEHICLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR ELECTRONIC COOLANT PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819677January 12, 2016
STEERING
WHILE DRIVING AND MAKING A 90 DEGREE TURN AT AN INTERSECTION MY POWER STEERING STOPPED WORKING WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819519January 11, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE CODE WAS NOT PROGRAMMED FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 04/06/16*LJ UPDATED 05/16/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819551January 11, 2016
STRUCTURE:BODY
2010 FORD MERCURY MARINER. NEED I SAY MORE? THIS VEHICLE HAS EVERYTHING WRONG WITH IT!! FORD SHOULD RECALL THE ENTIRE VEHICLE AND GIVE OUT CARS THAT WORK. MY VEHICLE HAS BEEN THROUGH THE THROTTLE BODY RECALL THAT LEFT ME STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THANKFULLY I DIDN'T DIE. I HAVE TWO MORE RECALLS TO GET FIXED AND THE MOST RECENT FUN TOOK PLACE ON 01/04/2016 WHEN THE REAR LIFTGATE SHATTERED WHEN CLOSING. THIS HAPPENED AT NIGHTTIME IN JANUARY AFTER TEMPS HAD FALLEN TO 20 DEGREES. THE VEHICLE WAS STATIONARY AND PARKED IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818945January 8, 2016
POWER TRAIN
ON DECEMBER 30, 2006 MY CAR STALLED AND THE DASH ERROR MESSAGE REFERRED TO A MECP PUMP. I HAD THAT PART REPLACED WITH AN AMAZON PART BEFORE THE RECALL, IT IS ALSO FAULTY.THE SAFETY RECALL IS, 142S19, FROM FORD. CARS STALL BECAUSE OF A FAULTY MECP PART. I TRIED HAVING THE PART REPLACED BY A FORD DEALER. THE DEALER REFUSED AND TO MAKE MATTERS WORSE THEY POSTED ONLINE THAT THEY MADE THE REPLACEMENT. THAT IS A LIE. FORD CUSTOMER TRIED TO GET THE DEALER TO COOPERATE BUT THEY TOLD THEY CANNOT MAKE A DEALER HONOR A RECALL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818297January 6, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 1/1/2016 I WAS DRIVING ON 495 W IN QUEENS, NY HEADING BACK TO MANHATTAN WHERE I LIVE. OUT OF NOWHERE THE CAR BEGAN JERKING, A WRENCH LIGHT ON THE DASH PANEL CAME ON (WHICH I NEVER SAW BEFORE) AND I COULD TELL THE CAR WAS DECELERATING. I TRIED HITTING THE ACCELERATOR AGAIN, THE CAR WOULD JERK, THE ENGINE WAS REVVING BUT WAS BARELY MOVING. I KNEW I HAD TO PULL OVER AND LUCKILY I WAS ABLE TO NAVIGATE TO THE SHOULDER OF THE ROAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I AM A CONFIDENT DRIVER, HOWEVER, A LESS CONFIDENT OR TIMID DRIVER MOST LIKELY WOULD HAVE PANICKED AND GOTTEN INTO A POTENTIALLY SERIOUS COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818342January 6, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE AT A STOP LIGHT, THE STEERING WHEEL SUDDENLY BEGAN TO SHAKE AND THE POWER STEERING STOPPED FUNCTIONING. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE SOFTWARE UPDATE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS PERFORMED ON 9/11/2014. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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