Mercury Mariner Complaints

1,512 consumer complaints on file.

#11228654July 1, 2019
ENGINE
MY 2009 MERCURY MARINER (HAS 56,000 MILES), WITHOUT ANY WARNING, IT JUST SHUT OFF WHILE I WAS DRIVING IT. HAS HAPPENED TWICE. WAS ABLE TO GET THE SIDE OF THE ROAD AND WAS ABLE TO RESTART IT. NO WARNING LIGHTS CAME ON AT ALL. CAR IS AT DEALERSHIP NOW TO HAVE IT CHECKED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221150June 19, 2019
POWER TRAIN
ON 6/8/2019 WHILE DRIVING ON HIGHWAY WITH CRUISE SET WITH MY DISABLED SON IN VEHICLE THE CAR PULLED BADLY TO ONE SIDE. I IMMEDIATELY BRAKED AND IT TOOK ALL MY STRENGTH TO GET US OFF THE ROAD. FRONT AXLE HAS ALREADY BEEN REPLACED 2 YEARS AGO. NOW DEALER IS SAYING TRANSMISSION BLEW AND IS OUT WHICH CAUSED FRONT AXLE TO FAIL WHILE DRIVING. REGULAR MAINTENANCE AND UPKEEP HAVE BEEN DONE. BUILT CAR AND ONLY DRIVER USUALLY CITY MILES. 2008 WITH LESS THAN 60,000 MILES. THIS IS A HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY WE ALMOST FLIPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220638June 17, 2019
SERVICE BRAKES
THE ANTI-LOCK BRICK MODULE HAS STOPPED WORKING. THE PART ALONE IS CLOSE TO $1,200 TO PURCHASE. UPON INVESTIGATING THIS PROBLEM WE FIND THAT IT IS VERY COMMON AND TENS OF THOUSANDS OF FORD BUILT CARS OF THIS VINTAGE HAVE THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL FOR SUCH A COMMON AND CRITICAL ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220770June 17, 2019
STEERING
I PURCHASED A 2009 MERCURY MARINER NEW. THERE WAS A RECALL ISSUED 14V284000. THE RECALL INVOLVES THE ELECTRONIC POWER STEERING. THE DEALER CLAIMS THIS MARINER IS NOT UNDER THE RECALL. I SAY IT IS BECAUSE THE SYMPTOMS ARE EXACTLY THE SAME AS SEEN IN THE VIDEO DESCRIBING THE PROBLEM. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE POWER STEERING WAS FINE WHEN IT WAS SHUT OFF IN THE DRIVEWAY. THE NEXT TIME IT WAS STARTED THE POWER STEERING DID NOT WORK. I DO NOT KNOW THE EXACT DATE OF THE INCIDENT SO I WILL GIVE AN APPROXIMATE DATE. I SOLD THIS CAR TO MY SON. HE IS NOW THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220781June 17, 2019
SERVICE BRAKES
ABS BRAKE LIGHT WARNING CAME ON. BRAKES PRETTY MUCH STOPPED WORKING WITHOUT ANY PRIOR WARNING TO THE LIGHTS. HAD TO DEPRESS THE PEDAL ALL THE WAY TO GET BRAKES. VERY UNSAFE. NOW THE BRAKE IS STUCK ON AND THE CAR DOESN'T MOVE. HAVE TALKED TO AND READ ABOUT SEVERAL PEOPLE THAT HAD THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218130June 5, 2019
STEERING
IN SEPT 2016, I TOOK MY 2009 MERCURY MARINER IN FOR PROGRAM CODE 13N03 BECAUSE I WAS ONLY EXPERIENCING LOSS OF POWER WHILE DRIVING AND THE CODE P2112 SHOWED UP; I FOUND OUT THE DEALERSHIP CHOSE TO INITIATE THE RECALL 14S05 OF UPDATING THE SOFTWARE IN MY VEHICLE EVEN THOUGH I WAS NOT EXPERIENCING ANY POWER STEERING ISSUES - NO CODES LISTED ON MY INVOICE. FAST FORWARD TO MAY 2019, MY VEHICLE'S ELECTRONIC POWER STEERING HAS WENT OUT AND NOW I CANNOT GET IT FIXED BECAUSE FORD CHOSE TO UPDATE THE SOFTWARE WHEN THE ONLY PROGRAM I WAS EXPERIENCING WAS THE THROTTLE BODY. NOW IT IS MY EXPENSE TO FIX MY ELECTRONIC POWER STEERING INSTEAD OF FORD BECAUSE THEY CHOSE TO DO ANOTHER RECALL EVEN THOUGH NO CODES WERE LISTED. WHEN YOU TAKE YOUR VEHICLE TO A FORD DEALERSHIP, THEY DECIDE TO FIX YOUR VEHICLE HOW THEY WANT TO - SO NOW EVEN THOUGH THE 14S05 RECALL APPLIES TO MY VEHICLE NOW I CANNOT GET IT FIXED BY FORD BECAUSE THEY UPDATED THE SOFTWARE WITHOUT ACTUALLY FIXING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210806May 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE TRANSMISSION SLIPPED AND WENT INTO OTHER GEARS. WHEN THE VEHICLE WAS IN NEUTRAL, IT SHIFTED INTO DRIVE ON ITS OWN. ON ANOTHER OCCASION, THE CONTACT'S SON STATED THAT THE VEHICLE FELT AS IF IT WERE DRAGGING AFTER IT JUMPED. IN ADDITION, "OVERDRIVE" APPEARED ON THE CONTROL PANEL THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO ANOTHER INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210659May 29, 2019
STEERING
POWER STEERING WENT OUT. THERE WAS A RECALL I SEE BUT FOR SOME REASON MINE ISNT COVERED. ITS A 2010 AND JUST TURNED 70K MILES. I SEE THIS IS COMMON BUT CANT FIND A FIX ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210124May 27, 2019
STEERING
WHILE DRIVING THE POWER STEERING STOPPED WORKING. THIS PROBLEM WAS SUPPOSED TO BE ADDRESSED BY A PREVIOUS RECALL IN 2004. I PURCHASED THE VEHICLE IN AUGUST 2017 AND EXACTLY ONE YEAR LATER THE POWER STEERING STOPPED WORKING. I TOOK IT TO THE DEALERSHIP WITH A COPY OF THE RECALL NOTICE AND WAS INFORMED THAT THE SOLUTION TO THE PROBLEM HAD BEEN ADDRESSED WITH THE PREVIOUS OWNER OF THE VEHICLE. IN RESEARCHING THE PROBLEM, I HAVE ENCOUNTERED INFORMATION THAT THE REOCCURRENCE OF THIS ISSUE IS A PROBLEM AFTER THE SO-CALLED FIX. THE POWER STEERING STOPPED WORKING WHILE DRIVING AND TURNING ON THE HIGHWAY. IN ADDITION, THE CARFAX VEHICLE HISTORY REPORT DOESN'T SHOW THE REPAIR EVER BEING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209625May 24, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA RECALL WELL DRIVING MY VEHICLE LOST ACCELERATION.WHEN I STEP ON THE GAS THE VEHICLE DIDN'T ACCELERATE AS THE RPM WENT UP.I WAS COMING TO A STOP LIGHT ON CITY STREET.AS I MADE THE STOP AT STOP-LIGHT AS THE LIGHT TURN GREEN I STEPPED ON THE HAS AND THE RPMS WENT UP BUT VEHICLE BARELY MOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209102May 21, 2019
STEERING
VEHICLE STEERING IS INTERMITTENTLY GOING OUT AND DRIVER IS UNABLE TO TURN THE VEHICLE. I HAVE CONTACTTED FORD AND THERE IS AN EXISTING RECALL (14S05) FOR THIS VERY ITEM AND MY VEHICLE (YEAR, MAKE & MODEL) IS LISTED BUT THEY SAY MY SPECIFIC VEHICLE DOES NOT QUALIFY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208445May 18, 2019
STEERING
STEERING STOPS WORKING WHILE DRIVING. I HAVE TO SLAM BRAKES STOP TURN THE CAR OFF AND ON THEN IT WORKS AGAIN FOR A FEW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206224May 8, 2019
STEERING
POWER STEERING ASSIST MODULE STOPED WORKING FOR NO REASON WHILE I WAS DRIVING. MANY OTHER COMPLAINTS WITH THIS PROBLEM MY MECHANIC IS TELLING ME IT IS A 50% CHANCE I MAY HAVE TO REPLACE THE ENTIRE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205996May 7, 2019
FUEL/PROPULSION SYSTEM
WHILE DEIVING A MESSAGE ON THE DASH STATED TO STOP WHILE IT IS SAFE. THE CAR PROCEDED TO STALL. IT COULD NOT BE STARTED. I HAPPEN TO BE IN THE MIDDLE OF THE ROAD AND REQUIRED TO CALL FOR HELP TO PUSH THE VEHICLE TO THE SIDE. I WAS ABLE TO START THE CAR LATER THAT DAY TO DRIVE IT HOME. THIS IS THE FORTH TIME IT HAPPENED OVER AN 18 MONTH PERIOD. I WAS VERY LUCKY THAT I WAS NOT IN HEAVY TRAFFIC OR ON A HIGH SPEED ROAD DURING ANY OF THESE EVENTS. I DID HAVE THE CAR TO A REPAIR SHOP AFTER THE LAST TIME IT HAPPENED AND DESCRIBED THE PROBLEM TO THE MCHANIC. REPAIRS WERE MADE BUT NOTHING TO DO WITH THIS PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE AND IT APPEARS THAT IT HAS BEEN REPORTED MANY TIMES. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ON THIS ISSUE. I DON'T KNOW WHAT TO DO AT THIS TIME OR WHETHER I SHOULD CONTINUE USING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205696May 6, 2019
STRUCTURE:BODY
DRIVING HOME FROM WORK IN THE POURING RAIN GOING 45MP, MY HOOD FLEW OPEN, BUSTED MY WINDSHIELD, DAMAGED THE HOOD AND A FEW OTHER THINGS, I COULD NOT SEE WHERE I WAS GOING AS I WAS SCARED DID NOT KNOW WHAT HAPPENED I FINALLY PULLED OF THE ROAD AND SAT THERE CONFUSED, APPARENTLY THE SAFETY LATCH DID NOT CATCH , THIS SHOULD NEVER OF HAPPENED, SO GOING ON 3 WEEKS AND 2,500 IN DAMAGES AND NO VECHICLE LATER WE CANNOT UNDERSTAND HOW THIS COULD OF HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204696April 30, 2019
SERVICE BRAKES
IN STOP AND GO CITY TRAFFIC GOING ABOUT 1 MILE AN HOUR I BRAKED BUT MY MARINER DIDN'T AND I SLOWLY REAR ENDED ANOTHER VEHICLE. MY ABS SENSOR WENT ON THEN OFF EVENTUALLY AN ABS REGEN LIGHT CAME ON AND I HAD NO BRAKES SO I DROVE ,VERY CAREFULLY, 83 MILES TO MY FORD DEALER ( WITH NO BRAKES) TO FIND OUT THAT I NEEDED A COMPLETE REPLACEMENT OF MY ABS HYBRID BRAKING MODULE. $3900! MY MECHANIC AND I CALLED TWO DIFFERENT JUNK YARDS WHERE WE RECEIVED REPLACEMENTS AND THEY WERE INSTALLED BUT WHEN BROUGHT BACK TO THE FORD DEALER THE UNITS WOULDN'T TAKE THE COMPUTER CODE AND THE (USED) SYSTEMS FAILED. $3900 IS A LOT OF MONEY FOR A VEHICLE, WITH 158,000 MILES ON IT, THAT I BOUGHT USED FOR UNDER $5000. THAT SAID IS THERE ANYWAY THAT THIS ABS HYBRID BRAKE MODULE SHOULD HAVE BEEN ON A RECALL LIST. ARE OTHERS HAVING SIMILAR ISSUES? IS THIS WHY THEY QUIT MAKING HYBRIDS AT THIS TIME? I DON'T KNOW BUT I'M THINKING THIS IS A RECALL ISSUE AT THAT PRICE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11204530April 29, 2019
ENGINE
CD4E - ENGINE STALLING ON ENGAGEMENT/STOPPING. VEHICLE STALLED AT THE RED LIGHT OF AN EXIT RAMP OFF THE HIGHWAY. VEHICLE STALLED WHEN AT A COMPLETE STOP AND WOULD NOT ENGAGE WHEN PUT INTO DRIVE OR REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202753April 21, 2019
UNKNOWN OR OTHER
EVERYTIME I TRY TO FILL GAS, THE PUMPS KEEP SHUTTING OFF. IT DOESN'T MATTER HOW FAST OR SLOW I DO IT OR THE ANGLE. I TOOK IT TO A LOCAL GARAGE AND AFTER THEY INSPECTED IT AND FOUND NO OBVIOUS ISSUES, THEY LOOKED ONLINE IN THEIR MECHANIC WEBSITE AND SEEN THAT THE FUEL NOZZILS FOR THESE TYPES OF VEHICLES OFTEN NEED TO BE REPLACED DUE TO SHAPE OR SOMETHING SIMILAR. IT'S THE ONLY WAY TO FIX THE PROBLEM. I BELIEVE IF A PROBLEM IS CAUSED DUE TO FAULTY DESIGN, THEN I SHOULDN'T HAVE TO BE THE ONE TO PAY FOR THE REPAIRS. IT'S A VERY FRUSTRATING PROBLEM. IT CAN TAKE 5-10 MINUTES TO FILL TANK COMPLETELY AND WHEN IN NEGATIVE TEMPERATURES, THAT'S A LONG TIME TO BE STANDING OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197010April 17, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT IT WAS A KNOWN FAILURE AND THE STEERING COLUMN OR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197023April 17, 2019
STEERING
MY VEHICLE IS A 200& MERCURY MERINER IT HAS BEEN STATIONARY LUCKILY WHEN THE POWER STEERING HAS STOPPED WORKING. I BOUGHT THIS CAR USED IN 2015 AND NEVER RECEIVED ANY PAPER WORK ABOUT A RECALL ON THE POWER STEERING. I HAVE LOOKED IT UP AND THERE WAS A RECALL ON THEM. I WOULD GO TO CRANK THE VEHICLE UP AND MY WHEEL WOULDN'T TURN AT ALL. I HAVE TURNED IT COMPLETELY OFF OPENED THE HOOD TOOK THE BATTERY CABLES OFF LET IT SET FOR 5 MINS AND CONNECTED IT ALL BACK CRICK THE CAR AND IT WOULD WORK HOWEVER THAT WOULD ONLY FIX IT FOR A MINUTE. THIS CAR IS MY ONLY DEPENDABLE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner