Mercury Mariner Complaints

1,512 consumer complaints on file.

#11301134January 22, 2020
STEERING
THE ELECTRIC POWER STEERING ON MY 2009 MERCURY MARINER HYBRID HAS SUDDENLY STOPPED WORKING. I CAN'T TURN THE STEERING WHEEL WITHOUT GREAT EFFORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299267January 14, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE, DRIVING 25-30 MPH THE STEERING WHEEL WAS HARD TO TURN. THE STEERING SENSOR FAULT WARNING INDICATOR LIGHT WAS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER 14V284000 STEERING. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299014January 13, 2020
STEERING
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299107January 13, 2020
AIR BAGS, SEAT BELTS
WE PURCHASED A VEHICLE FROM A FAMILY MEMBER THAT THEY HAD PURCHASED FROM AUTO SOURCE IN WOODS CROSS, UTAH (WHO SPECIALIZES IN REBUILDING TOTALLED VEHICLES). WE RECENTLY TOOK THE VEHICLE IN FOR WORK TO BE DONE ON IT, AND THE REPAIR SHOP SAID THAT THE SEAT BELT TENSIONER HAD NOT BEEN REPLACED IN THE VEHICLE, AND THE AIR BAG SYSTEM HAD BEEN RIGGED TO NOT TRIGGER THE AIRBAG LIGHT TO COME ON AND THAT THE MODULE ON IT WAS BAD, WHICH MAY CAUSE THE AIRBAGS TO POSSIBLY NOT DEPLOY. THEY LET ME KNOW THAT IT IS ILLEGAL FOR EITHER OF THESE THINGS TO BE TAMPERED WITH. I KNOW THAT MY BROTHER-IN-LAW DID NOT TAMPER WITH EITHER OF THESE 2 ITEMS. IT SEEMS THAT THIS COMPANY IS TAKING SHORTCUTS WITH SAFETY ITEMS THAT THEY HAVE NO BUSINESS TAMPERING WITH AND THEN RE-SELLING THEM TO THE PUBLIC. I ASKED THEM TO WORK WITH US TO FIX THE ISSUE AND THEY ARE COMPLETELY UNWILLING TO EVEN CORRECT THE ISSUE. THE VEHICLE AIRBAG LIGHTS RANDOMLY GO ON AND OFF (STATIONARY AND IN MOTION) AS WE HAVE NOT BEEN ABLE TO REPLACE THE MODULE YET. WE HAD NO IDEA THE SEATBELT TENSIONER WAS EVEN MISSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297955January 8, 2020
STEERING
MY 2009 MERCURY MARINER HAS AN ISSUE WITH THE STEERING. SOMETIMES IT WORKS BUT MOST OF THE TIME IT DOES NOT. THERE WILL BE TIMES WHEN IT DOES WORK IT WILL GO OUT IN MID TURN AND JERK THE WHEEL STRAIGHT, SOMETIMES CAUSING ME TO SWERVE INTO TRAFFIC OR OUT OF MY LANE. I DID HEAR THAT THIS PARTICULAR VEHICLE WAS INVOLVED IN A RECALL BUT I WAS NOT SURE HOW TO GET THAT INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297972January 8, 2020
STEERING
LOST MY POWER STEERING ON THE FREEWAY. PROBLEM: STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE - RECALL #14V284000 DATE OF RECALL 05/29/2014 SAFETY RECALL 14S05 STEERING PROBLEM FORD CLAIMED THIS WAS NOT COVERED UNDER THE RECALL AND I HAD TO PAY $2100 FOR THIS REPAIR. THE PART REPLACE WERE ON THE RECALL NOTICE!!I I BOUGHT THIS CAR FROM CARUSO IN FEB 2017 WITH 52,000 MILES AND THE CARFAX SUPPLIED AT THE TIME OF PURCHASE HAD NO RECALLS LISTED ON IT. THE CAR ONLY HAS 76600 MILE NOW. I HAVE OPENED A CLAIM WITH FORD MOTOR COMPANY BUT THEY TOLD THE SERVICE I WAS NOT COVERED. THEY REPLACED THE STEERING COLUMN ASSEMBLY. IDS CHECK CODES B2277 AND B1342.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296840January 3, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE GEAR SHIFT IS NOT PROPERLY SHIFTING. IT GOES FROM PARK TO REVERSE ON ITS OWN. SOMETIME IT WONT REVERSE AND MAKES A LOUD NOISE. IT CLICK BACK AND FORTH BETWEEN GEARS. IVE REPLACE THE SWITCH TO SEE IF THAT WOULD WORK BUT IT DOESNT. PLEASE LET ME KNOW IF I CAN DO ANYTHING TO FIX THIS PROBLEM BUT IT IS THE SAME RECALL 15V606000 FOR OTHER VEHICALS OF THE SAME TYPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292532January 2, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, THE "POWER STEERING FAULTY" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA) WHERE THE POWER STEERING CONTROL MODULE WAS REPROGRAMMED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296627January 2, 2020
STEERING
POWER STEERING QUIT WORKING. NO WARNING LIGHTS. WENT TO STORE IT WORKED CAME OUT AND IT DIDN'T WORK. HAS BEEN 2 WEEKS AND STILL NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292413January 1, 2020
STEERING
WHILE DRIVING THE POWER STEERING WENT OUT ON MY VEHICLE. THERE IS A RECALL FOR THIS SAME ISSUES WITH OTHER MERCURY MARINER BUT APPEARS MINE IS NOT COVERED BY THIS RECALL HOWEVER I AM HAVING THE SAME ISSUE AS THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291280December 26, 2019
STEERING
POWER STEERING INTERMITTENTLY GOES OUT LIKE THOUSANDS OF OTHERS ESCAPES AND MARINERS. THIS HAPPENS RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287686December 7, 2019
UNKNOWN OR OTHER
FAULTY SEAL ON THE REAR WINDOW HAS CAUSED WATER TO SEEP INTO THE HATCH RELEASE MECHANISM. REAR DOOR WILL NOT OPEN. THERE IS NO REPAIR THAT CAN FIX THIS ISSUE. CANNOT CHANGE REAR LIGHTS DUE TO BEING UNABLE TO OPEN THE REAR DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287716December 7, 2019
STEERING
I DROVE MY 2009 MARINER 45 MINUTES TO A NEARBY CITY. AFTER SHOPPING I TURNED ON THE CAR AND HAD NO ELECTRONIC POWER ASSIST. I TURNED THE CAR OFF AND BACK ON AND IT RETURNED. I PARKED AT THE NEXT STORE TO SHOP AND WHEN I RETURNED THERE WAS NO POWER STEERING UNTIL I RESTARTED THE MARINER. IT THEN WORKED FOR ABOUT A HALF HOUR ON THE DRIVE HOME AND CUT OUT ON THE HIGHWAY AND WOULD NOT COME BACK ON AT THAT POINT. THE NEXT DAY IT WAS FINE. I DID TAKE IT TO A FORD DEALER TO CHECK FAULT CODES AND RECALLS AND THERE WASN'T ANYTHING SHOWING IN THE SYSTEM. THE POWER STEERING WAS WORKING FINE UNTIL A WEEK LATER THE ISSUE RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287370December 5, 2019
STEERING
I DROVE MY 2008 MERCURY MARINER TO THE GAS STATION LAST WEEK AND THE WARNING LIGHT CAME ON READING POWER STEERING SENSOR ASSIST FAULT. I CONTACTED THE LOCAL FORD DEALERSHIP, I BROUGHT MY CAR IN TO THE SERVICE DEPARTMENT. THEY DIAGNOSED THE STEERING SENSOR NEEDED REPLACED, SO THEY ORDERED THE PART AND INSTALLED THE NEW SENSOR. THE DEALERSHIP NOTIFIED ME THAT THE SENSOR WAS NOT THE ISSUE, AND THAT I ACTUALLY NEED TO REPLACE THE STEERING COLUMN AND HOUSING UNIT. I WAS ORIGINALLY QUOTED FOR THE SENSOR & LABOR $779, WHICH THEY WERE NOT GOING TO CHARGE ME FOR SINCE IT WAS AN INCORRECT DIAGNOSIS. BUT, TO REPLACE THE STEERING COLUMN & HOUSING I WAS NOW QUOTED $2100.00. I HAD NOTICED ON WEB SITE SEARCHES THAT THERE IS RECALLS FOR STEERING ISSUES ON 2008 MERCURY MARINER. I ENTERED MY VIN NUMBER AND NOTHING IS COMING UP, I ALSO QUESTIONED THE DEALERSHIP ABOUT READING THE NUMEROUS COMPLAINTS AND ALSO ASKED ABOUT IF THERE WERE ANY RECALLS FOR MY VEHICLE, I WAS TOLD THERE WERE NONE. I JUST CAN'T FATHOM MY ISSUE HAS GONE FROM $779 TO $2100 ON A SENSOR ISSUE TO A REPLACEMENT OF THE STEERING COLUMN AND HOUSING. I'M HOPING FOR SOME RESULTS BY SUBMITTING THIS COMPLAINT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282223November 25, 2019
SERVICE BRAKES
ABS AND REGEN BRAKES DISABLED WARNING LIGHTS WENT ON WHEN STARTING CAR FROM PARKED POSITION; HAVE BEEN ADVISED BY FORD DEALER AND ON LINE REPORTS BY CAR OWNERS THAT BRAKES CAN FAIL AND WE SHOULD NOT DRIVE THE CAR. REPLACING REGEN BRAKE SYSTEM MORE THAN 6K ; THIS IS A SAFETY PROBLEM REQUIRING MANUFACTURER RECALL;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281496November 21, 2019
UNKNOWN OR OTHER
CAR SHUTS OFF WHEN DRIVING. MECHANICS CAN NOT REPLICATE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280512November 16, 2019
STEERING
HELLO, I HAVE A 2008 MERCURY MARINER HYBRID. I RETURN FROM WORK ONE EVENING. MY WIFE WAS GOING OUT AND DECIDED TO TAKE DRIVE MY VEHICLE. AS SHE BACKED UP SHE FOUND IT VERY HARD TO TURN THE STEERING WHEEL. THE ELECTRIC POWER STEERING SYSTEM WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280556November 16, 2019
STEERING
MY CAR KEEPS SAYING "POWER STEERING ASSIST FAULT". MY WHEEL GAVE OUT SEVERAL OF TIMES WHILE DRIVING ON THE ROAD AND NOW I'M TERRIFIED 😬. IT DID IT AGAIN TONIGHT WHILE I JUST TOOK A SPIN AROUND THE CORNER. I ONLY HAD MY VEHICLE FOR 2 YEARS! PLEASE TELL ME THAT IT'S A RECALL ON THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280381November 15, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING LOST POWER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280423November 15, 2019
STEERING
DRIVING ABOUT 40 MPH WHEN STEERING ASSIST FAULT INDICATOR CAME ON AND LOSS POWER STEERING. RECALL ON VEHICLE WAS COMPLETED IN 2014 FOR POSSIBLE PROBLEM OF LOSING POWER STEERING. NOW HAVE NO POWER STEERING. TOOK IT TO GARAGE AND MECHANIC SAID THE ELECTRONIC STEERING MODULE WAS FAULTY. THOUGHT THE RECALL IN 2014 WAS TO PREVENT THIS FROM HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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