Mercury Cougar Complaints

1,886 consumer complaints on file.

#10021103June 5, 2003
STRUCTURE:FRAME AND MEMBERS, STEERING
THE 1992 MERCURY COUGAR INVOLVED IN THE ACCIDENT BELONGED TO MY FATHER, BUT HAD BEEN LOANED TO ME. MY HUSBAND WAS DRIVING IT AT THE TIME OF THE ACCIDENT. HE PASSED OUT, POSSIBLY FROM LOW BLOOD SUGAR AND RAN THE CAR OFF THE ROAD. IT WAS ESTIMATED THAT HE WAS GOING 50MPH, WHEN HE HIT A DIRT CULVERT THAT WAS ABOUT 5 FT HIGH. THE IMPACT CRUNCHED THE FRONT OF THE CAR AGAINST THE FIREWALL LIKE IT WAS SUPPOSED TO. THE PROBLEM IS THAT THE METAL CROSS BARS IN THE TRUNK, BEHIND THE BACK SEAT SNAPPED, WHICH CAUSED EVERYTHING IN THE TRUNK TO FLY INTO THE PASSENGER COMPARTMENT. LUCKILY NOBODY WAS KILLED IN THE ACCIDENT FROM THE FLYING DEBREE. THE FORCE OF THE CROSS BARS SNAPPING, KNOCKED THE BACKSEAT COMPLETELY OUT OF PLACE. IF A CHILD HAD BEEN IN THE CAR, THEY WOULD NOT HAVE STOOD A CHANCE OF SURVIVAL BECAUSE OF ALL THE ITEMS IN THE TRUNK SLAMMING INTO THE PASSENGER AREA.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10022331June 4, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN FILLING UP THE GAS NOZZLE GAS KEEPS SHUTTING OFF, AND ITS VERY DIFFICULT TO PUT NOZZLE IN AND OUT OF NECK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022335June 4, 2003
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:MOUNTING
THERE IS A RECALL ON THE GAS TANK AS BEING LOOSE. THIS IS CAUSING THE NOZZLE NOT TO GO IN SMOOTHLY, AND THE PUMP KEEPS SHUTTING OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021676May 28, 2003
FUEL SYSTEM, GASOLINE
VEHICLE STALLED OUT WITHOUT WARNING WHILE DRIVING. THIS CAUSED BY FUEL SYSTEM FAILURE. THE PUMP WAS REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021761May 28, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 35MPH THE VEHICLE INTAKE PLASTIC MANIFOLD OVER HEATED WITH NO WARNING AND THE CONSUMER WAS FORCED TO PULL OVER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021545May 27, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE PASSENGER SIDE DOOR HINGES HAS A FAILURE, THAT RESULTS IN THE DOOR BEING INOPERATIVE(MAKES IT DIFFICULT TO CLOSE).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019146May 22, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
IMRC (INTAKE MANIFOLD RUNNER CONTROL) UNIT SEEMS TO HAVE USED INSUFFICIENT CABLE STRENGTH. FAULTY DESIGN CAUSED THE CABLE TO FRAY INSIDE THE UNIT EVENTUALLY BREAKING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018915May 19, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT
ON OCCASION, THE CAR HAS LOST POWER IN TRAFFIC, WHICH HAS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. THE DEALERSHIP HAS DIAGNOSED THE CONDITIONS RESULTING IN POWER LOSS AS A PROBLEM WITH THE FUEL PUMP. THIS PROBLEM HAS PROGRESSIVELY WORSENED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018946May 19, 2003
SERVICE BRAKES, HYDRAULIC
I OWN A 99 MERCURY COUGAR, ORIGINAL OWNER. MY HUSBAND CHANGED THE FRONT BRAKES AND FOUND THE SENSOR WAS MISSING ON THE FRONT PASSENGER SIDE. MY HUSBAND CALLED THE DEALERSHIP AND SPOKE TO ONE OF THE TECH'S, HE SAID ALL 4 WHEELS SHOULD HAVE A SENSOR. WHEN I BROUGHT THE CAR THERE TODAY THE SERVICE WRITER TOLD ME THE TECH COMPARED IT TO ANOTHER COUGAR AND FOUND NO SENSOR ON THE RIGHT FRONT. IF A COUGAR HAS ABS THERE WILL NOT BE ANY SENSORS, SO WHO KNOWS WHAT HE WAS COMPARING IT TO. NO BRAKES WEAR EVEN. THE ONLY WAY I WILL BE HAPPY IF SOMEONE SENDS ME A PICTURE OF THE BRAKING SYSTEM. MY HUSBAND HAS BEEN A TRUCK AND CAR TECH. FOR 30 YEARS AND HE SAID ALL FOUR WHEELS SHOULD HAVE A SENSOR. WHO ARE THEY KIDDING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018764May 15, 2003
SERVICE BRAKES, HYDRAULIC
THE FRONT AND REAR BRAKE DISC'S ARE NOTHING BUT A TOTAL PROBLEM. REAR BRAKES WERE REPLACED AT 30000 MILES. THE FRONT AT 38000 MILES. NOW THE FRONTS HAVE TO BE REPLACED AGAIN AT 52000 MILES. IT IS ABOUT TIME FOR FORD TO BUILD A RELIABLE CAR OR JUST QUIT MAKING CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019956May 15, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE VEHICLES IGNITION SWITCH BROKE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019965May 15, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 65 MPH THE ENGINE PISTON LOCKED UP AND CAUSED THE ENGINE TO BLOW. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018236May 6, 2003
ELECTRICAL SYSTEM
THE VEHICLE EXPERIENCED THE SAME DEFECT AS STATED IN RECALL 01 V 230 000, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017104May 6, 2003
FUEL SYSTEM, GASOLINE
WHEN MAKING A LEFT HAND TURN AND A HALF A TANK OF FUEL OR BELOW, THE ENGINE MISFIRES AND ALMOST STALLS OUT, THIS PRESENTS A HAZARD WHEN MAKING A LEFT-HAND TURN WITH ONCOMING TRAFFIC COMING. THE FUEL SYSTEM HAS BEEN CHECKED AND SEEMS TO BE OPERATING FINE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016674April 29, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL: FUEL PUMP FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016632April 28, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I OWN A 1999 MERCURY COUGAR. I JUST BOUGHT THE CAR IN JANUARY OF 2003 WITH 32,000 MILES ON THE CAR. TWO WEEKS AFTER PURCHASING THE CAR THE ALTERNATOR DIED, WHICH IS A COMMON PROBLEM WITH THIS CAR, AND THE DEALERSHIP REPLACED THE ALTERNATOR. BUT TWO OR THREE WEEKS AFTER THAT, MY POWER SUNROOF BROKE, WHICH IS ALSO A VERY COMMON PROBLEM, AND BECAUSE THE CAR WAS NOT UNDER WARRANTY ANYMORE IT COST ME OVER $1200.00 WITH LABOR TO FIX. I HAVE SINCE LEARNED THAT THERE ARE MANY COUGAR OWNERS THAT HAVE HAD THE SUNROOF BREAK BECAUSE THE 1999 AND 2000 COUGARS WERE MADE WITH PLASTIC RAILS THAT EASILY BREAK. THE 2001 AND 2002 COUGARS WERE MADE WITH METAL RAILS AND WORK FINE. THE PARTS THAT YOU ORDER NOW FOR THE 1999 AND 2000 COUGARS ARE METAL, SO MY QUESTION IS, WHY WASN'T THIS A RECALL, AND WHY SHOULD WE ALL HAVE TO PAY FOR A DEFECTIVE PART THAT IS VERY EXPENSIVE AND BREAKS ONLY BECAUSE IT IS POORLY MANUFACTURED? WHEN I BOUGHT THE CAR I HAD NO IDEA HOW MUCH MONEY I WOULD HAVE TO PUT INTO FIXING THE STOCK PARTS, SUCH AS THE ALTERNATOR, SUN ROOF, AND FUEL PUMP, AND REAR HATCH DOOR, WHICH ARE ALSO VERY COMMON PROBLEMS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017690April 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE AUTOMATIC TRANSMISSION FAILED TO SHIFT PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016452April 24, 2003
I HAVE A 2002 MERCURY COUGAR C2 THAT I PURCHASED MARCH OF 2002 AND I HAVE HAD NOTHING BUT PROBLEMS SINCE THE DAY I BOUGHT IT. WITHIN ONE YEAR OF MY PURCHASE I HAVE HAD ALL FOUR TIRES GO FLAT AND ADDITONAL FLATS ON TOP OF THOSE. MY FUEL PUMP ALSO WENT OUT ON ME APRIL 18TH WITH ONLY 18,000 MILES ON MY CAR. I HAVE ASKED TURNPIKE FORD, WHERE I PURCHASED THE VEHICLE, ON OCCASION TO COME AND GET MY CAR FOR ME TO FIX THE TIRE AFTER I HAD ALREADY PUT THE DOUGHNUT ON BUT THEY HAVE REFUSED TO DO SO AND TOLD ME THAT I WOULD HAVE TO CALL ROADSIDE SERVICE. I WOULD UNDERSTAND IF I WERE FAR FROM THE CAR LOT BUT MY WORKPLACE IS ONLY A FEW MILES AWAY. I CALLED ON ONE OCCASION TRING TO GET A NUMBER TO CALL MERCURY/FORD TO COMPLAIN TO THEM BUT THE SALES REP TOLD ME THAT SHE DOES NOT HAVE THAT NUMBER THAT I WOULD HAVE TO LOOK FOR IT MYSELF. I HAVE ALSO CALLED THE OWNERS OF THE LOT TO TALK TO THEM BUT I CAN NOT GET THEM TO RESPOND TO MY PHONE CALLS. I WAS JUST UPSET ABOUT THE PROBLEMS WITH THE CAR BUT NOW I AM ALSO UPSET ABOUT THE SERVICE THAT I AM RECEIVING OR IN MY CASE NOT RECEIVING. THANK YOU FOR YOU ATTENTION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016334April 22, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
EVERY YEAR APPROXIMATELY THE SAME TIME, THE FUEL PUMP IN MY 2000 COUGAR GOES OUT. I REPORTED THIS PROBLEM TO FORD CORP. EVERY TIME. ON JUNE 14, 2001 I MAILED A LETTER TO THEM STATING THE CONTINUOUS PROBLEM WITH THE FUEL PUMP IN THE COUGAR. THE FIRST TIME WASMARCH 25, 2001 - WHILE DRIVING MY CAR HOME FORM CHURCH, MY CAR STOPPED IN THE MIDDLE OF THE STREET. I HAD THE CAR TOWED TO WINNER LINCOLN-MERCURY, THEY REPLACED THE FUEL PUMP AND RETURNED IT TO ME ON MARCH 29, 2001. 2ND TIME ON APRIL 26, 2002 WHILE DRIVING HOME FROM WORK, MY CAR JUST STOPPED IN THE MIDDLE OF TRAFFIC. I CALLED FOR A TOW TRUCK TO TOW THE VEHICLE TO WINNER LINCOLN-MERCURY AGAIN. WINNER REPLACED THE FUEL PUMP AGAIN AND RETURNED THE CAR TO ME ON APRIL 29, 2002, APPROXIMATELY A YEAR AFTER THE FIRST FUEL PUMP WAS REPLACED, WINNER REPLACED THE FUEL PUMP AGAIN. 3RD TIME ON APRIL 21, 2003 THE CAR STOPPED ON MY WAY HOME FROM WORK. I HAD IT TOWED TO RYAN LINCOLN MERCURY WHO REPLACED THE FUEL PUMP AGAIN. APPROXIMATELY A YEAR FROM THE LAST ONE REPLACED...... *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033777April 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP WAS REPLACED TWICE BECAUSE FUEL GAUGE WAS NOT READING CORRECTLY. AFTER THE SECOND REPLACEMENT, WHILE DRIVING 70 MPH, VEHICLE SHUT DOWN AND WOULDN'T RESTART. VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT FUEL PUMP NEEDED TO BE REPLACED AGAIN. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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