Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10838308April 12, 2018
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES
2015 MERCEDES BENZ ML350. CONSUMER WRITES IN REGARDS TO VEHICLE INDICATOR LIGHT FOR TIRE SERVICE, BRAKE SYSTEM AND OTHER VEHICLE ISSUES. *SMD *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084791April 12, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082024March 29, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
HI I CURRENTLY OWN 2015 ML 350 BLUETEC, WAS DRIVING THE ML AND ALL OF SUDDEN THE PANORAMIC ROOF SHATTERED WITH GLASS PIECES RAINING LUCKILY MY KIDS WEREN'T IN THE CAR AND I WAS BY MYSELF. I HAVE DONE SOME RESEARCH ONLINE AND HAVE COME ACROSS THAT THIS IS A COMMON PROBLEM IN THE ABOVE MENTIONED MODEL. PLEASE ADVISE ME IF THERE IS A RECALL OR IF THE ROOF REPAIR IS COVERED BY MERCEDES. SINCERELY [XXX] THE ABOVE MESSAGE WAS SENT TO MERCEDES AND THEY CONTACTED ME BACK TODAY THAT THEY WILL NOT COVER THE FIX AND THEY ARE AWARE OF THE PROBLEM. I WOULD RECOMMEND IF THEY ARE FULLY AWARE OF THE GLASS SHATTERING THEN THERE SHOULD BE A RECALL OUT TO REPLACE THE GLASS WITH LAMINATED ONE, IF IT SHATTERS IT DOESN'T INJURE ANYONE SITTING INSIDE. IT WAS A SUNNY DAY NO RAIN AND I WAS DRIVING THE VEHICLE ON A STRAIGHT ROAD AT 50 KM PER HOUR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078522March 10, 2018
SEAT BELTS
PASSENGER SIDE REAR SEAT BELT RETRACTOR FAILED AND SEAT BELT IS IN FULLY EXTENDED POSITION AND WON'T RETRACT, MAKING IT UNUSABLE FOR PROTECTION OF A PASSENGER IN THAT SEAT. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR SUFFERED ANY IMPACT, ETC., AND WHEN A PASSENGER HAD USED THE BELT AND WENT TO TAKE IT OFF IT WOULDN'T RETRACT. THERE HAD BEEN NO PRIOR INDICATION OF A PROBLEM. I AM THE ORIGINAL OWNER AND MY VEHICLE HAS ONLY 24,280 MILES ON IT AND THE SEATBELT IN QUESTION HAS ONLY BEEN USED 10 OR 15 TIMES IN THE 8 YEAR LIFE OF THE VEHICLE AS MY WIFE AND I ARE THE ONLY USERS, OUR CHILDREN ALL GROWN AND LONG GONE. THE MERCEDES DEALER WE PURCHASED THE VEHICLE FROM SAYS THE RETRACTOR CANNOT BE REPAIRED AND NEEDS TO BE REPLACED AT A COST IN EXCESS OF $800. I CAN'T AFFORD THAT, SO IT WON'T BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075957March 2, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML250. ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE CONTACT HEARD A POP SOUND. LATER THAT NIGHT, THE CONTACT ENTERED THE VEHICLE AND THE MOON ROOF EXPLODED. THE VEHICLE WAS TAKEN TO TYSINGER MOTOR CO (2712 MAGRUDER BLVD SUITE B, HAMPTON, VA 23666, (757) 865-8000) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE MOON ROOF WAS REPLACED; HOWEVER, THE CONTACT HEARD THE POP NOISE AGAIN WHILE DRIVING. THE MOON ROOF INADVERTENTLY SHATTERED AGAIN AND ENTERED THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOON ROOF SHATTERED DUE TO TRAUMA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074909February 26, 2018
STEERING
THE POWER TILT STEERING WHEEL IS LOCKED IN THE UPMOST POSITION WHICH MAKES DRIVING UNCOMFORTABLE AND UNSAFE. I GOOGLED THIS PROBLEM AND THERE ARE HUNDREDS OF MERCEDES BENZ THAT HAVE THIS PROBLEM, NOT JUST THE ML350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074385February 22, 2018
AIR BAGS
TAKATA RECALL - WHEN WILL MB USA BE ABLE TO TAKE CARE OF THIS SAFETY ISSUE. IT'S BEEN YEARS AND I KEEP HEARING PARTS ARE NOT AVAILABLE. WHEN?????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072994February 15, 2018
UNKNOWN OR OTHER
1. IT WAS ON I-15 HIGHWAY NORTH BOUND AROUND 9:44 AM, 2/1/2018. 2. THIS VEHICLE SUDDENLY LOST POWER AND APPLIED BRAKE BY ITSELF ! THAT RESULTED IN DRASTICALLY SPEED DROP IN A VERY SHORT TIME. I TRIED TO GAS IT AND I CAN FEEL ENGINE IS STILL RUNNING, BUT SPEED WAS KEPT DROPPING. 3. I ALMOST HIT BY THE CARS BEHIND ME DURING THE TIME I TRIED TO PULL OVER TO ROAD SIDE. 4. WHEN I FULLY STOPPED ON I-15 ROAD SIDE, ENGINE IS STILL RESPONSIVE (RPM CAN GO UP), BUT THE CAR CAN'T MOVE FORWARD. I TRIED TO RELEASE BRAKE WITH TRANSMISSION STILL IN "D", IT'S FUNNY THAT THIS VEHICLE STARTED TO MOVE BACKWARD (IT WAS A UPHILL SECTION). 5. FINALLY, I TURNED OFF ENGINE AND RESTARTED IT, THE CAR WAS RESTORED IN "NORMAL" STATE. JUST LIKE NOTHING HAPPENED. HOW IRONIC IT IS ! 6. THERE ARE NO WARNING/ERROR LIGHTS ON !!! 7. THIS CAR IS ALREADY IN DEALER FOR 2 WEEKS AND THEY STILL CAN'T FIND THE ROOT CAUSE. I STRONGLY BELIEVE THAT THERE COULD BE DESIGN FLAWS. THIS TIME ME AND THOSE DRIVERS BEHIND ME WERE JUST LUCKY, THERE WAS NOT A SERIOUS ACCIDENT HAPPENED. SOMETHING NEED TO BE DONE BEFORE SOMEONE IS KILLED BY THIS ISSUE. 8. I HAVE DASH CAM VIDEO STORED ON GOOGLE DRIVE. HERE IS THE LINK: HTTPS://DRIVE.GOOGLE.COM/FILE/D/1V67T9EQW3N_I2DTW_L-G7C-EXYBWDKHF/VIEW 9. SPEED UNIT ON VIDEO IS KMH, INSTEAD OF MPH. ALSO, THE TIME ZOOM OF DASH CAM IS NOT PROPERLY SET. THE TIME SHOWN ON THIS VIDEO IS ACTUALLY 16 HOURS AHEAD OF THE LOCAL TIME. BUT IT IS NOT A BIG DEAL HERE. 10. AT 42 SEC OF THIS VIDEO, YOU CAN SEE THE SPEED IS SUDDENLY DROPPED AND CAN ALSO HEAR TIRE SQUEEZING SOUND (CAR APPLIED BRAKE BY ITSELF). 11. THIS CAR CAN'T MOVE FORWARD BY THE ENGINE AT (1'52" ~ 1'55"), (2'34" ~ 2'37") AND (2'54" ~ 2'57"). 12. WITH TRANSMISSION IS STILL IN "D" AND BRAKE RELEASED, THE CAR MOVED BACKWARD BECAUSE IT WAS ON A UPHILL SECTION (2'23" ~ 2'30").
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071892February 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HAGERSTOWN (1955 DUAL HWY, HAGERSTOWN, MD) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT EXPRESSED CONCERNS ABOUT GETTING THE RECALL COMPLETED DUE TO BEING DEPLOYED OVERSEAS AND HAVING TO SHIP THE VEHICLE BY MARCH 18TH. THE CONTACT WAS INFORMED THAT THE MANUFACTURER COULD NOT ASSIST WITH A REMEDY DUE TO NHTSA BEING RESPONSIBLE FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067091February 5, 2018
ENGINE
TAKATA RECALL- INTERMITTENT BURNING SMELL COMING FROM THE HOOD OF THE CAR. SMELL NOTED WHEN CAR IS PARKED AFTER DRIVING FOR SOME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066704February 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS), 16V363000 (AIR BAGS), AND 17V017000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WOULD BECOME AVAILABLE ON JUNE 30, 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066479February 1, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V01000 AND 17V017000 (AIR BAGS) EXCEEDED THE AMOUNT OF TIME FOR THE REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED THE MBUSA TAKATA HOTLINE AND WAS INFORMED THAT THE VEHICLE WAS MOVED FROM PRIORITY GROUP 4 TO PRIORITY GROUP 6 AND THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064734January 24, 2018
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
ON OCCASION THE BLIND SPOT ASSIST BECOMES INOPERATIVE. FREQUENTLY WHEN THIS OCCURS, IT ALSO DEACTIVATES THE TURN SIGNALS CREATING, IN MY OPINION, A VERY DANGEROUS SITUATION. EACH TIME IT'S HAPPENED IN MOTION ON AN EXPRESSWAY. I'VE CONTACTED THE LOCAL MERCEDES BENZ DEALER WHO TELLS ME THE ONLY WAY TO CORRECT THIS PROBLEM IS TO PULL OVER TO THE SIDE OF THE ROAD, TURN OFF THE CAR AND TURN IT BACK ON TO REACTIVATE THE SYSTEM. NOT ONLY IS THIS INCONVENIENT, IT DOESN'T ALWAYS CORRECT THE PROBLEM. I CAN LIVE WITHOUT THE BLIND SPOT ASSIST; HOWEVER, NOT WITH INOPERATIVE TURN SIGNALS. THIS IS A 6-YEAR OLD CAR SO I AM NOT WILLING TO INVEST THOUSANDS OF DOLLARS ON A PROBLEM THAT I FEEL THE MANUFACTURER SHOULD RECTIFY AT NO CHARGE. I AM A 72 YEAR OLD AND HAVE OWNED MANY CARS AND NEVER HAD ONE WHERE THE TURN SIGNALS BECOME INOPERATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057691December 30, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056890December 27, 2017
ELECTRICAL SYSTEM, ENGINE
VEHICLE MADE A RIGHT-HAND TURN UPHILL AND COMPLETELY SHUT OFF FOR 25 MINUTES; ENGINE AND ELECTRICAL COMPONENTS. REQUIRED TO MANUALLY HOLD IN THE BRAKE ON AN INCLINE UNTIL VEHICLE RESTARTED. DEALERSHIP CANNOT REPLICATE THE ISSUE AND IS RETURNING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056940December 27, 2017
AIR BAGS
TAKATA RECALL. THIS COMPLAINT IS TO INFORM YOU THAT TAKATA / MERCEDES BENZ HAVE YET TO REPLACE MY AIRBAG DESPITE THE FACT THAT THERE HAS BEEN A RECALL NOTICE OUT SINCE MAY OF 2016. I SPOKE TODAY WITH THE DEALER WHOM I PURCHASED MY CAR FROM NEW. I WAS TOLD THEY WERE STILL WAITING ON PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056655December 26, 2017
AIR BAGS
THIS RECALL HAS BEEN IN EFFECT FOR YEARS WITH NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056183December 23, 2017
AIR BAGS
TAKATA RECALL- I HAVE BEEN TO THE DEALER AND THEY ARE UNABLE TO GET THE PART TO FIX MY VEHICLE. THEY KEEP TELLING ME PART IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054299December 12, 2017
AIR BAGS
TAKATA RECALL I GOT LETTERS FROM MERCEDES BENZ EVERY YEAR SINCE 2014. THEY INFORMED ME THAT MY VEHICLE HAS A DEFECTIVE AIRBAG INFLATOR AND THEY WILL COME BACK TO ME FOR A SERVICE APPOINTMENT. OCTOBER 2017 A GOT A LETTER FROM TK HOLDING INC. AND THEY RECOMMEND ME TO CONTACT MY NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR. I CALLED MERCEDES BENZ PLANO 10/24/2017 IN ORDER TO SET UP A SERVICE APPOINTMENT AND TO MY SURPRISE THEY TOLD ME MY CAR HAS NO RECALL AND IT'S NO PROBLEM WITH MY CARS AIRBAG. I ASKED THEM TO EXPLAIN WHY I GOT LETTER FROM THEM DURING THE LAST 3 YEARS REGARDING RECALL OF MY VEHICLE. THEY SAID THEY MUST SEND OUT LETTERS TO ALL OWNERS ACCORDING TO THE LAW AND IT'S NO PROBLEM WITH MY CAR. ACCORDING TO YOUR WEBSITE: RECALL STATUS: RECALL INCOMPLETE REMEDY NOT YET AVAILABLE. APPARENTLY I GOT THE WRONG INFORMATION FROM MERCEDES BENZ PLANO AND I CAN NOT UNDERSTAND HOW IT CAN TAKE SEVERAL YEARS TO CHANGE MY CARS AIRBAG. CAN YOU PLEASE HELP ME TO SOLVE THIS SERIOUS PROBLEM AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053564December 8, 2017
SEAT BELTS
JUST BOUGHT THIS CAR FROM A FAMILY MEMBER WHO TAKES GREAT CARE OF THEIR CARS. THE REAR DRIVERS SIDE PASSENGER SEATBELT DOES NOT WORK. I GENTLY PULLED OUT AND IT DOESN'T RETRACT NO MATTER WHAT I TRIED. NOW I CAN'T USE WITH MY 3 KIDS. THESE REAR SEAT BELTS WERE ONLY LIGHTLY USED FROM PREVIOUS OWNER AS THIS WAS HER COMMUTER CAR .SEEMS TO ME THIS HAS BEEN A COMMON COMPLAINT ONLINE YET NO RECALL. PLEASE INVESTIGATE RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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