Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11071564February 7, 2018
AIR BAGS, STEERING
TAKATA AIRBAGS: WARNING LIGHTS CONSTANTLY COME ON AND GO OFF INDICATING: "PASSENGER AIRBAG INOPERATIVE" & STEERING COLUMN MODULE GROUND: RECALL NOTICE GIVE, BUT NO PARTS AVAILABLE TO FIX - THIS IS NOT ACCEPTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071574February 7, 2018
SUSPENSION, UNKNOWN OR OTHER
AIRMATIC SUSPENSION FAILURE. CAR HAS EXCESSIVE LOWERING AFTER OVERNIGHT PERIOD OF SITTING AND UNEVEN RIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071611February 7, 2018
SERVICE BRAKES, SUSPENSION
1- NEW COMPLETE BRAKE JOBS DONE BY MERCEDES DEALER BUT THE SHUDDER ALWAYS THERE. TOOK THEM TO MERCEDES DEALER AGAIN FOR INSPECTION AND PAID $90.00 PLUS. NOTHING WRONG BUT THE SHUDDER IS STILL THERE. 2- REAR SUSPENSION KEEP DROPPING OVERNIGHT PARK IN A GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067416February 7, 2018
AIR BAGS
TAKATA RECALL NOTHING HAS HAPPENED YET? THE PROBLEM IS I DO NOT WANT TO WAIT FOR EVIDENCE OF SERIOUS INJURY TO MYSELF OR MY PASSENGERS. WHY ARE THEY NOT REQUIRED TO REPLACE YOUR VEHICLE KNOWING YOUR DRIVING A DEFECTIVE CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067201February 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 116V36300 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067287February 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN IN FOR SERVICE AT WALTER'S MERCEDES-BENZ OF RIVERSIDE (3213 ADAMS ST, RIVERSIDE, CA 92504), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067063February 5, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE EMIT A FUEL ODOR FROM THE REAR. THIS IS DUE TO FUEL LEAKS COMING FROM THE GAS TANK ASSEMBLY. MERCEDES BENZ HAD THESE ISSUE FROM 2003 TO 2009 E CLASS. MY CAR MAKE IS 2010- E350 HAVING THE ABOVE PROBLEM BESIDES TAKATA AIR BAG. WHAT ARE MY OPTIONS? THE DEALER DOESN'T CARE OF THE ISSUE. WILL BENZ RESOLVE THE ISSUE ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066124January 31, 2018
UNKNOWN OR OTHER
TALARA RECALL. PURCHASED THIS VEHICLE ABOUT 4 MONTHS AGO, AND NOW HAVING PROBLEMS WITH IT. THE ENGINE STALLS WHEN DRIVING AND CHECK ENGINE LIGHT COMES ON. VEHICLE STAYS IN FIRST GEAR AND DOESN'T GO TO 2ND. ONLY THE RPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066132January 31, 2018
UNKNOWN OR OTHER
THE AIR SUSPENSION INTERMITTENTLY DROPS THE CAR, RESULTING IN A WARNING LIGHT THAT SAYS CAR TOO LOW, PULL OVER. YOU HAVE TO STOP THE CAR WHEREVER IT HAPPENS IMMEDIATELY AS THE CAR IS SO LOW IT RUBS THE WHEELS ON THE WHEEL WELLS. I'VE HAD TO STOP ON THE SIDE OF TWO DIFFERENT FREEWAYS AND UP IN THE MOUNTAINS WHEN IT WAS 10 DEGREES OUTSIDE. IT WILL USUALLY RAISE BACK UP IF YOU TURN THE CAR OFF AND ON SEVERAL TIMES, BUT SOMETIMES IT MAY TAKE MUCH LONGER FOR IT TO RAISE BACK UP. SOMETIMES WHEN I COME OUT IN THE MORNING THE CAR HAS LOWERED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065890January 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065503January 28, 2018
AIR BAGS
I HAVE BEEN WAITING FOR REPLACEMENT SENCE 5/1/16 WHAT IS GOING ON IT NOW 1/28/18 ALMOST 2 YEARS WITH OUT REPLACEMENT.PLEASE LET ME NO WHEN I CAN GET THIS REPLACEED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065391January 27, 2018
UNKNOWN OR OTHER
I WAS DRIVING MY 2010 MERCEDES E350 SEDAN AT HIGHWAY SPEEDS, WHEN OUT OF NOWHERE THE SUNROOF JUST SHATTERS INTO PIECES. THERE WAS NO LARGE OBJECT THAT CAME TOWARDS ME. I HAD MY SCREEN PULLED OVER, SO THANKFULLY MOST OF THE GLASS DIDN'T COME IN THE CAR. I PULLED OVER TO SEE WHAT HAPPENED AND CALLED THE TOLL ROAD AUTHORITY. THEY SUMMONED AN OFFICER TO HELP ME. THE OFFICER SEARCHED THE AREA OF THE FREEWAY FOR ANY OBJECT THAT COULD HAVE CAUSED THIS, AND FOUND NOTHING. AT CLOSER INSPECTION HE AND I NOTICED THAT GLASS BOWED OUTWARD AND NO MAJOR BODY DAMAGE BEHIND THE SUNROOF INDICATED THAT NO OBJECT CAUSED THIS. I THEN WENT TO THE DEALERSHIP AND TOLD THEM ABOUT THIS SPONTANEOUS SHATTERING ONLY TO BE TOLD THAT IT'S IMPOSSIBLE FOR SOMETHING LIKE THIS TO HAPPEN ON ITS OWN. I WAS TOLD PERHAPS IT'S A 'PEBBLE' AND THEY WOULD GIVE ME A QUOTE TO FIX THIS WITH THEM. I AM CONVINCED THAT THIS SHATTERED...IN FACT EXPLODED (THAT'S HOW IT SOUNDED) BY ITSELF AND WAS A DEFECTIVE GLASS. PLEASE LOOK INTO THIS AS I AM RELIEVED I DIDN'T HAVE MY TODDLER IN THE BACK SEAT WITH THE SUNROOF SCREEN OPEN FOR MORE LIGHT, ONLY FOR IT TO HAVE SHATTERED AND BEEN ALL OVER HIM BECAUSE OF THE WIND DIRECTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065465January 27, 2018
UNKNOWN OR OTHER
'PRE-SAFE INOPERABLE' - COMMAND CONTROL SYSTEM BEFORE MOVED TO AZ, MERCEDES DEALERSHIP IN WILKES-BARRE, PA KEPT OUR CAR FOR A COUPLE DAYS AFTER REPORTING PROBLEMS WITH RADIO, NAVIGATION, CONTROL SYSTEM AND CHARGED US FOR A SUPPOSEDLY FIXED PROBLEMS. WE SHIPPED THE CAR SOON AFTER, IT DIDN'T TAKE LONG UNTIL IT STARTED GIVING US PROBLEMS AGAIN. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOVING, THE SCREEN WILL JUST SHUTS OFF AND MESSAGE ON THE DASH BOARD ' PRE-SAFE INOPERABLE' WILL NEVER GO AWAY. IT'S BEEN SITTING IN THE GARAGE SINCE BECAUSE WE ARE CONCERN OF OUR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065306January 26, 2018
VISIBILITY/WIPER
WE LEASED A 2018 MERCEDES E300 EXACTLY ONE MONTH AGO. FOR OUR TEST DRIVE WE TOOK A SHORT TRIP TAKING ALL RIGHT TURNS. SINCE WE HAVE HAD THE CAR MY WIFE HAS HAD SERIOUS VISIBILITY PROBLEMS LOOKING TO THE LEFT, ESPECIALLY AT 4 WAY STOPS. SHE HAS HAD 2 VERY CLOSE INCIDENTS AT THESE STOPS, THE LATEST NEAR COLLISION JUST YESTERDAY. SHE IS SHORT (5 FT.) AND THE SEAT DOES NOT RAISE HIGH ENOUGH. AS A RESULT, WHEN SHE GAZES TO THE LEFT THERE IS A LARGE BLIND SPOT CREATED BY THE SIDE VIEW MIRROR. THE SIDE VIEW MIRRORS IN THIS NEW MODEL ARE QUITE LARGE DUE TO THE INCREASED TECHNOLOGY AND THEY ARE SET VERY HIGH. I DISCUSSED THIS WITH OUR SALESMAN TODAY. HIS RECOMMENDATION WAS THAT MY WIFE PRESS THE BUTTON ON THE DOOR TO FOLD IN THE MIRROR EACH TIME SHE COMES TO A STOP SIGN. NOT VERY PRACTICAL I THINK. THEY DID OFFER TO SWITCH US TO A SMALL SUV FOR AN ABSURDLY HIGH PENALTY TO BREAK OUR CURRENT LEASE. I ALSO CONTACTED MERCEDES BENZ CUSTOMER SERVICE AND THEY COULD OFFER NO RESOLUTION, STATING THAT THE E300 HAS A "UNIVERSAL DESIGN" TO FIT ALL DRIVER SIZES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065336January 26, 2018
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE ENGINE SUDDENLY LOST POWER, MAKING THE VEHICLE DIFFICULT TO CONTROL WHILE NAVIGATING TO THE SHOULDER. THE ENGINE THEN STALLED AND WOULD NOT START. VEHICLE WAS TOWED 120 MILES TO NEAREST DEALER WHERE THEY REPLACED THE FUEL PUMP AND RELATED PARTS, WHICH FIXED THE PROBLEM, INCLUDING THE FOLLOWING: ABOUT TWO WEEKS PRIOR TO THIS, ANOTHER DEALERSHIP HAD WORKED ON THE CAR DUE TO INTERMITTENT DIFFICULT STARTING. THEY WERE UNABLE TO DUPLICATE THE PROBLEM, BUT DID REPLACE FUEL FILTER AND RELATED PARTS. ALL REPAIRS WERE OUT OUT OF POCKET EXPENSES. SINCE THEN, MERCEDES-BENZ SENT A LETTER NOTIFYING THAT THE WARRANTY HAD BEEN EXTENDED ON FUEL TANK COMPONENTS. THE LETTER INCLUDED INSTRUCTIONS ON HOW TO PLACE A CLAIM FOR PRIOR EXPENSES THAT ARE NOW COVERED UNDER THIS EXTENDED WARRANTY. A CLAIM FOR REIMBURSEMENT OF THE REPAIR CHARGES INCURRED AT BOTH DEALERSHIPS WAS SUBMITTED TO MERCEDES. MERCEDES SUBSEQUENTLY APPROVED THE CLAIM, AND I RECEIVED REIMBURSEMENT FOR THE WORK DONE AT THE FIRST DEALERSHIP. WHEN I APPROACHED THE SECOND DEALERSHIP FOR REIMBURSEMENT FOR THE WORK THAT ACTUALLY FIXED THE CAR, THEY DENIED MY CLAIM, EVEN THOUGH MY CLAIM WAS ALREADY APPROVED BY MERCEDES. AFTER MANY EMAIL COMMUNICATIONS, THE CUSTOMER SERVICE REPRESENTATIVE SENT A FINAL LETTER ON DECEMBER, 2017 DECLARING THE CASE CLOSED. LOOKING FORWARD TO ANY HELP YOU CAN PROVIDE IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064463January 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM SPRING (4095 E PALM CANYON DR, PALM SPRING, CA 92264), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT AN EMAIL WOULD BE SENT AND THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064455January 23, 2018
ENGINE
TL* THE CONTACT OWNED A 2016 MERCEDES-BENZ E350. WHILE DRIVING 5 MPH, A STRONG ODOR OF FUEL ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM. DIRECTLY AFTERWARDS, THE CONTACT HEARD THREE EXPLOSIVE NOISES COMING FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES UNDER THE HOOD. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. MERCEDES-BENZ NATIONWIDE IN MIAMI, FLORIDA AND MANUFACTURER WERE MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. *TT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11064053January 21, 2018
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
TAKATA RECALL , OIL LEAK ,ELECTRICAL HARNESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063663January 19, 2018
ENGINE
DURING COLD ENGINE STARTING, A KNOCKING CAN BE HEARD IN THE ENGINE. THE KNOCKING LASTS APPROXIMATELY EIGHT ROTATIONS, AND THEN STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063589January 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WESLEY CHAPEL AT (813) 200-7788 (LOCATED AT 2383 WILLOW OAK DR, WESLEY CHAPEL, FL 33544) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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